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University Hotel & Suites

2.0 star property
Get ready to play at this hotel with its fun arcade/game room. Plus enjoy convenient amenities like laundry facilities and free self parking.

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Photo gallery for University Hotel & Suites

Reception - University Hotel & Suites (Cleveland)
Bar (on property) - University Hotel & Suites (Cleveland)
Room, 1 King Bed, Non Smoking | Iron/ironing board, free WiFi - University Hotel & Suites (Cleveland)
Front of property - University Hotel & Suites (Cleveland)
Iron/ironing board, free WiFi - University Hotel & Suites (Cleveland)
University Hotel & Suites offers a welcoming retreat near the Agora Theater & Ballroom. Enjoy in-room WiFi, an arcade/game room, laundry facilities, free self parking and extended parking. You'll also appreciate the front-desk safe and coffee/tea in the lobby.

Reviews

4.6 out of 10

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Basic Room, 1 Twin Bed, Accessible

Bathroom sink

Basic Room, 1 Twin Bed, Accessible

  • 158 sq m
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Non Smoking

Iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed, Non Smoking

Iron/ironing board, free WiFi

Room, 1 Queen Bed, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds

Iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, Non Smoking

Iron/ironing board, free WiFi

Standard Room, Non Smoking

  • 166 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Central, a neighborhood in Cleveland, is home to University Hotel & Suites. Agora Theater & Ballroom and Rock and Roll Hall of Fame are cultural highlights, or if an activity is on the agenda, check out Children's Museum of Cleveland. Looking to enjoy an event or a game? See what's going on at Progressive Field or Rocket Arena. Visit our Cleveland travel guide
Map
3614 Euclid Ave, Cleveland, OH, 44115

What's nearby

  • Progressive Field
    Progressive Field
    2 min drive - 1.4 miles
  • Rocket Arena
    Rocket Arena
    3 min drive - 1.6 miles
  • Children's Museum of Cleveland
    3 min walk - 0.2 miles
  • Agora Theater & Ballroom
    8 min walk - 0.5 miles
  • Cleveland State University
    8 min walk - 0.5 miles

Getting around

  • East 34th-Campus Station
    3 min drive
  • Cleveland Station
    6 min drive
  • Cleveland Hopkins International Airport (CLE)
    16 min drive

Restaurants

  • McDonald's
    8 min walk
  • KFC
    10 min walk
  • Li Wah
    13 min walk
  • Chef Cube / Classic Seafood Warehouse
    15 min walk
  • Pizza Hut
    15 min walk

About this property

University Hotel & Suites

Hotel near Agora Theater & Ballroom
Located close to Children's Museum of Cleveland and Cleveland State University, University Hotel & Suites provides an arcade/game room and laundry facilities. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking and extended parking
  • A 24-hour front desk, a TV in the lobby, and an elevator
  • A front-desk safe, coffee/tea in the lobby, and multilingual staff
Room features
All 161 rooms include comforts such as air conditioning, as well as amenities like free WiFi.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with premium channels
  • Refrigerators, daily housekeeping, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 10 floors

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from September 17 2021 to June 30 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 17.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 17.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is University Hotel & Suites pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 25 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at University Hotel & Suites?

Check-in start time: 4:00 PM; Check-in end time: 2 AM.

What time is check-out at University Hotel & Suites?

Check-out is at 11 AM.

Where is University Hotel & Suites located?

Located in Central, this hotel is within a 10-minute walk of Children's Museum of Cleveland, Cleveland State University, and Agora Theater & Ballroom. Progressive Field and Rocket Arena are also within 2 mi (3 km). East 34th-Campus Station is 28 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

University Hotel & Suites Reviews

4.6

4.4

Cleanliness

5.4

Location

5.8

Staff & service

4.0

Property conditions & facilities
Rating 10 - Excellent. 50 out of 999 reviews
Rating 8 - Good. 114 out of 999 reviews
Rating 6 - Okay. 216 out of 999 reviews
Rating 4 - Poor. 233 out of 999 reviews
Rating 2 - Terrible. 386 out of 999 reviews

Reviews

Verified

2/10 Terrible

Catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Do Not Stay Here

This hotel is not a good place to stay. The staff was polite, and the three gentlemen that manned the door were very helpful. But the condition is run down and it looked it. It is NOT handicap accessible. The showers were dirty (we had 2 rooms), the mattresses were wrapped in plastic (bedbugs? I hope not) and the plumbing leaked. The water did not get hot in the sink. I ran into other "guests" and found out they had been there 8 months and paid $800/mo. Is this a halfway house? It looked like it and felt like it. About 7:30pm the neighbor started blasting music. I had to ask it be shut off at 9:00 because we needed to be up at 6. We were there for a medical condition needing the Cleveland Clinic and this place was close and cheap. Lastly when she copied my credit card to cover any expenses, she sent it via email and then made a copy. When I asked her where the email went, she said she didn't email it and only made a copy. I'm an IT guy by profession and I know what I saw. My mistake and I will never do it again. I would suggest you don't either.
Stayed 1 night in Dec 2020
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities

Hopeful yet disappointed

A couple of staff were nice but some weren’t! Hotel seems run down and sketchy! Booking will promise fridge + microwave but be warned you may not receive it. Had to switch rooms! 2nd room had electrical issues! Me and friends had a few personal items Lost suspected stolen by staff by staff! Room had mice and roaches! Hotel staff lied about the option for later Check-Out time! Hotel staff were also very forceful and rushed us to check out. The hotel had its few upsides like being along 24/7 BRT Rapid Transit but the cons are many! Stay at your own risk! Not even the Hotels.com discounted rates were worth the price!
Stayed 2 nights in Oct 2020
Verified

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

University Hotel and Suites, Cleveland

The pictures on the website for this hotel are a lie! It’s run down,filthy, and a sham!
Stayed 2 nights in Sep 2020
Verified

2/10 Terrible

Richa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS PLACE. The pictures are misleading, the rooms do not looks like that. It’s being renovated but has not been shut down for renovation, exposing customers to hazardous construction materials. The place is not cleaned daily even in the middle of a pandemic, and the front desk will tell you they’re not the billing party when you ask for a refund, but they are, and they will not pick up calls, making refunds impossible. I’m reporting this place.
Stayed 1 night in Aug 2020
Verified

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy. AC didn't work. Thick layer of dust on shelves. Bathroom smelled like stale urine. Travelocity wouldn't help make it right.
Stayed 2 nights in Jun 2020
Verified

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware ,very deseeving

Dirty ,foul smelling , just plain awful !!! Did not stay ,Desk would not refund my money,very disappointed with Hotels .com to ever advertise such a putrid site near Cleveland Clinic
Stayed 1 night in Aug 2020
Verified

2/10 Terrible

Chareonna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There Was Mice & Everything There I’m Beyond Irritated & Been Asking For Refund Elavators Broken Down
Stayed 2 nights in Jun 2020
Verified

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NOPE

Showed up to hotel with my family after driving in from michigan .. Was not told they were hosting a group from the local homeless mission nor that they were a covid housing site!! Did not even get out of our car as all the "hanging out" around the outside of the hotel looked unsafe for our children and leaving our car parked there overnight.
Stayed 1 night in Jul 2020
Verified

2/10 Terrible

Saundra

Disliked: Property conditions & facilities

Needs work

The area is nice but the hotel is the worst looking building on the block. When we drove up to the hotel, about a dozen people were lottering outside the front and side of the hotel. I did not feel comfortable or safe for my personal safety nor did I feel safe leaving my car in the parking lot. The sign said 'under new management' so I assume the new owner intends to invest the money and energy into the property to elevate it's appearance and eliminate the lottering. Until then, I would not stay there.
Stayed 3 nights in Jul 2020
Verified

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shame on hotels.com

Even though I had already paid for the night, my wife and I decided not to stay. We were intimidated by the behavior of the young people in the parking lot. We were concerned with our safety . We are not in a position to lose $75 but we weren't about to stay at a place where we didn't feel comfortable. Shame on hotels.com.
Stayed 1 night in Jun 2020
Verified

2/10 Terrible

Ty

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their System was down and i am still waiting On My refund.
Stayed 2 nights in Jun 2020
Verified

2/10 Terrible

Becky

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was old dirty needs Updating not in a secure area.
Stayed 1 night in Jun 2020
Verified

8/10 Good

Aaron

Liked: Cleanliness, staff & service, room comfort
The star was fine. In the middle of the city so the area was a bit rough but nothing too crazy
Stayed 2 nights in Jun 2020
Verified

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We paid for the room then were unable to check
Stayed 1 night in May 2020
Verified

10/10 Excellent

Rapheal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bed I had some of the best sleep I’ve had in months
Stayed 2 nights in Mar 2020
Verified

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Incredibly run down and poorly maintained. Very understanding and friendly staff, but the hotel is a mess. There’s visible ceiling tiles falling down, ripped and peeling carpet and wallpaper, mold and water damage in the bathrooms, etc.
Stayed 3 nights in Mar 2020
Verified

2/10 Terrible

Elise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would like a refund i found 2 bed bugs an got but up on my back
Stayed 1 night in Mar 2020
Verified

2/10 Terrible

Saleem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel and staff.

Terrible.
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Tiajuana

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness very respectable front desk was very nice
Stayed 2 nights in Mar 2020
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, they said it was under new management and undergoing renovations and to please be patient. If I had known that there would not have been a restaurant available at this site, I never would have stayed there. I would never stay there again. I must admit the price was reduced because of the inconvenience
Stayed 1 night in Mar 2020
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room had some infestation. Either bed bugs or fleas but I was bitten a lot!
Stayed 2 nights in Feb 2020
Verified

4/10 Poor

Edinson

Disliked: Room comfort

Poor condition

I was not expecting a high end hotel for $80 a night but it was way below standards. WiFi never worked properly, other guests were loud as they could, rooms need a desperate update- start with beddings. Heater was like an oven.
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

Nikki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Stay

It was a roach in my room. I told the front desk, I was told they didn't have another room available. The room they said they could put me in was the party floor where they were destroying the walls. This hotel had alot of people who looked homeless and not clean.
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible place

My family and I did not stay. They did not honor the reservation and told me that I'd have to pay cash almost double rate. I hope that I didn't get charged for this. I never received a room, therefore we went to another hotel.
Stayed 2 nights in Feb 2020
Verified

2/10 Terrible

Nikki

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Someone kept banging on the wall. The room took forever to get warm. The toilet kept running and the shower head leaked everywhere.
Stayed 1 night in Feb 2020