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The Westin Cleveland Downtown

4.0 star property
Lakefront Cleveland hotel in Downtown Cleveland with 24-hour fitness

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June 2024

The Westin Cleveland Downtown

Photo gallery for The Westin Cleveland Downtown

Exterior
Down comforters, pillowtop beds, in-room safe, desk
Restaurant
Lobby
Free toiletries, hair dryer, towels

Overview of The Westin Cleveland Downtown

Reviews
8.4

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Pet friendlyPet friendlyPet friendly
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
  • Popular LocationRock and Roll Hall of Fame9 min walk
  • Popular LocationProgressive Field12 min walk
  • Popular LocationJACK Cleveland Casino13 min walk
  • AirportCleveland, OH (CLE-Hopkins Intl.)15 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, City View

Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, City View

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
Dining table
LCD TV
Pillowtop bed
  • 76.1 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | Down comforters, pillowtop beds, in-room safe, desk

Junior Suite, 1 King Bed, City View

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
LCD TV
Down duvet
Pillowtop bed
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Mini-fridge
LCD TV
Pillowtop bed
Down duvet
Hair dryer
Bathrobes
  • 32.5 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Down comforters, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
LCD TV
Down duvet
Pillowtop bed
Hair dryer
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

View from room

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
LCD TV
Down duvet
Pillowtop bed
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Drury Plaza Hotel Cleveland Downtown
Pool
Hot Tub
Breakfast included
Pet friendly
9.4 out of 10, Exceptional, (2035)
Drury Plaza Hotel Cleveland Downtown

About the neighborhood

Cleveland

The Westin Cleveland Downtown is located in Downtown Cleveland, a neighborhood in Cleveland, and is near a metro station and on a lake. Rock and Roll Hall of Fame and Great Lakes Science Center are cultural highlights of the area. Looking to enjoy an event or a game? See what's going on at Progressive Field or Rocket Mortgage FieldHouse. Spend some time exploring the area's activities, including golfing.
Visit our Cleveland travel guideOpens in a new window

What's nearby

  • Rock and Roll Hall of Fame - 9 min walk
  • Progressive Field - 12 min walk
  • Cleveland Browns Stadium - 13 min walk
  • Rocket Mortgage FieldHouse - 13 min walk
  • JACK Cleveland Casino - 13 min walk

Getting around

  • Cleveland Station - 12 min walk
  • Tower City-Public Square Station - 16 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • The Arcade - 8 min walk
  • Winking Lizard Tavern - 3 min walk
  • Dunkin' - 3 min walk
  • Phoenix Coffee Co. - 6 min walk
  • DoubleTree Executive Lounge - 7 min walk

About this property

The Westin Cleveland Downtown

Hotel near Huntington Convention Center of Cleveland
Located close to Great Lakes Science Center and Rock and Roll Hall of Fame, The Westin Cleveland Downtown provides dry cleaning/laundry services, a bar, and a 24-hour gym. In addition to a business center and a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and free newspapers
  • 18 meeting rooms, ATM/banking services, and a front-desk safe
  • Smoke-free premises, a 24-hour front desk, and a vending machine
  • Guest reviews give good marks for the helpful staff and walkable location
Room features
All 484 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and desk chairs. Guests reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Pillowtop mattresses, down comforters, and rollaway/extra beds (surcharge)
  • Bathrooms with free toiletries and hair dryers
  • 46-inch LCD TVs with premium channels
  • Wardrobes/closets, mini fridges, and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 45 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 10–100 for adults and USD 10–100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Wedding services

Business services

  • 18 meeting rooms
  • 20,473 square feet of conference space
  • Business center

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room accessibility
  • In-room roll-in shower
  • Lever door handles
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 23 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 46-inch LCD TV with premium channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00–100.00 for adults, and USD 10.00–100.00 for children
  • Valet parking fee: USD 45 per night
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

Frequently asked questions

Is The Westin Cleveland Downtown pet-friendly?

Yes, The Westin Cleveland Downtown allows dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 50.00 per accommodation, per night. Service animals are exempt from fees.

How much is parking at The Westin Cleveland Downtown?

Valet parking is available for USD 45 per night.

What time is check-in at The Westin Cleveland Downtown?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Westin Cleveland Downtown?

Check-out is at 11:00 AM.

Where is The Westin Cleveland Downtown located?

Located in Downtown Cleveland, this hotel is within a 10-minute walk of Rock and Roll Hall of Fame and Huntington Convention Center of Cleveland. Great Lakes Science Center and Progressive Field are also within 15 minutes. Cleveland Station is 12 minutes by foot and Tower City-Public Square Station is 16 minutes.

The Westin Cleveland Downtown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 545 out of 1001 reviews" "
Rating 8 - Good. 215 out of 1001 reviews" "
Rating 6 - Okay. 114 out of 1001 reviews" "
Rating 4 - Poor. 68 out of 1001 reviews" "
Rating 2 - Terrible. 59 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Todd

Liked: Staff & service, amenities, property conditions & facilities
Kim, at the front desk, was absolutely delightful and helpful. She was friendly and so welcoming.
Stayed 1 night in Apr 2024

8/10 Good

Chandra Sekhar

Liked: Cleanliness, staff & service
Old building and elevator keeps shaking.
Stayed 2 nights in Apr 2024

8/10 Good

diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient and walkable to attractions we were visiting.
Stayed 2 nights in Apr 2024

2/10 Terrible

Peter

Traveled with partner
Disliked: Amenities, property conditions & facilities
This property provided 1-star amenities for a 5-star price (600/night). I am taking into account the fact that on April 8 they were, I guess, full to capacity with Final Four fans and eclipse tourists, and didn't have the staff to handle everyone. And charged a surge price. So I don't blame the staff for not cleaning our room, or closing down breakfast half an hour early because they couldn't take any more orders, or being way too stingy with towels, washcloths, coffee cups, etc. I blame management for overbooking the hotel and not planning for the situation. Anyway there were plenty of other permanent issues, like: the room service number printed on the menu apparently rang someone's office, not the proper phone (also there are no beverages on the menu, not even orange juice); the phone turned itself off and gave no dial tone a couple of times (charging issue?); the rugs are hideous (room and hallway); the safe is on the bottom shelf and you have to crawl on the floor to use it; the drain plug in the bathroom sink hasn't been designed with a plunger to open or close it, even though there is a rod under the sink to do that, but attached to nothing; and you know how if you go to any motel off the interstate there is a binder that tells you how the phone and TV and lights and laundry work, and what the local attractions and restaurants are, and so on? Nothing like that at the Westin. Some manager really should book a room anonymously and think about, is this really our best?
Stayed 2 nights in Apr 2024

10/10 Excellent

cate

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Walkable to rock hall
Stayed 1 night in Mar 2024

6/10 Okay

Daniel

Traveled with family
Liked: Staff & service
Close to everything
Stayed 3 nights in Mar 2024

8/10 Good

misako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, comfortable beds and friendly staff. The location was amazing and walking distance from Al the key places.
Stayed 2 nights in Mar 2024

8/10 Good

Ronald

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was nice, the front desk amazing, valet guys were professional. Only thing I didn’t like was the dusty power strip along with other cords that were highly visible and looked unsafe.
Stayed 3 nights in Mar 2024

10/10 Excellent

Zheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in very quiet and clean area of downtown.
Stayed 1 night in Mar 2024