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The Ritz-Carlton, Cleveland

5.0 star property
Luxury hotel with a restaurant connected to a shopping center in Cleveland

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Meeting facility
Property amenity
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Breakfast available
  • Bar
  • Gym
  • 24/7 front desk
  • Housekeeping

Room options

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Showing 14 of 14 rooms

View all photos for Room, 1 King Bed, Non Smoking, Corner

Room, 1 King Bed, Non Smoking, Corner | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Corner

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Fan
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Fan
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Fan
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Lake View

LED TV, Netflix, iPod dock, pay movies

Junior Suite, 1 Bedroom, Non Smoking, Lake View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Fan
Separate bedroom
  • Lake view
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Fan
Separate bedroom
  • 61 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Fan
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Fan
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Fan
Premium bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Fan
  • City view
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Sofa bed
Fan
  • 61 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Fan
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Fan
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Transfer Shower)

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom (Mobility Accessible, Transfer Shower)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Sofa bed - king
Fan
  • 61 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Lake view

Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Fan
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
1515 West Third Street, Cleveland, OH, 44113

What's nearby

  • JACK Cleveland Casino - 3 min walk - 0.2 miles
  • Rocket Arena - 5 min walk - 0.3 miles
  • Progressive Field - 10 min walk - 0.6 miles
  • Huntington Bank Field - 14 min walk - 0.8 miles
  • Rock and Roll Hall of Fame - 17 min walk - 0.9 miles

Getting around

  • Tower City-Public Square Station - 1 min walk
  • Cleveland Station - 2 min drive
  • Cleveland Hopkins International Airport (CLE) - 15 min drive

Restaurants

  • ‪Jack Cleveland Casino - ‬7 min walk
  • ‪Seven Chefs Buffet - ‬8 min walk
  • ‪The Library VIP Lounge - ‬7 min walk
  • ‪Wahlburgers - ‬4 min walk
  • ‪Rosie & Rocco's - ‬7 min walk

About this property

The Ritz-Carlton, Cleveland

Luxury hotel near Progressive Field
Huntington Bank Field and Rock and Roll Hall of Fame are located near The Ritz-Carlton, Cleveland, which provides dry cleaning/laundry services, a fireplace in the lobby, and a bar. Be sure to enjoy a meal at TURN Bar + Kitchen, the on-site restaurant. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as a 24-hour gym and a business center.
Additional perks include:
  • Limo/town car service, cooked-to-order breakfast (surcharge), and valet parking (surcharge)
  • An electric car charging station, express check-out, and a gift shop
  • A reception hall, smoke-free premises, and an elevator
Room features
All 206 rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Heating and fans
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with designer toiletries and tubs or showers
  • LED TVs with Netflix and premium channels
  • Wardrobes/closets, LED light bulbs, and coffee/tea makers

Languages

Arabic, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Valet parking on site (USD 60 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 20 to 30 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • TURN Bar + Kitchen

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 14 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • LED TV with premium cable/satellite channels
  • Netflix
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Fan
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 60 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cleveland Ritz-Carlton
Ritz-Carlton Cleveland
Ritz-Carlton Hotel Cleveland
Ritz-Carlton Cleveland Hotel
Cleveland Ritz Carlton
The Ritz-Carlton Cleveland Hotel Cleveland
The Ritz-Carlton, Cleveland Ohio
Ritz Cleveland
The Ritz Carlton, Cleveland
The Ritz-Carlton, Cleveland Hotel
The Ritz-Carlton, Cleveland Cleveland
The Ritz-Carlton, Cleveland Hotel Cleveland

Frequently asked questions

Is The Ritz-Carlton, Cleveland pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at The Ritz-Carlton, Cleveland?

Valet parking is available for USD 60 per night.

What time is check-in at The Ritz-Carlton, Cleveland?

Check-in start time: 4 PM; Check-in end time: anytime.

What time is check-out at The Ritz-Carlton, Cleveland?

Check-out is at 11:00 AM.

Where is The Ritz-Carlton, Cleveland located?

Located in Downtown Cleveland, this luxury hotel is within a 5-minute walk of Tower City Center and JACK Cleveland Casino. Progressive Field and Huntington Bank Field are also within 15 minutes. Tower City-Public Square Station is only a 2-minute walk and Cleveland Station is 24 minutes.

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The Ritz-Carlton, Cleveland Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 168 out of 259 reviews
Rating 8 - Good. 52 out of 259 reviews
Rating 6 - Okay. 21 out of 259 reviews
Rating 4 - Poor. 8 out of 259 reviews
Rating 2 - Terrible. 10 out of 259 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10

Great stay. We will be back
Stayed 1 night in Mar 2025

10/10

The walk thru tunnel to see the Cavs
Stayed 3 nights in May 2025

10/10

We had a very nice stay here , very nice and friendly staff Would definitely stay again And good drink choices
Stayed 1 night in Nov 2024

2/10

Very poor communication with hotel front desk staff prior to arrival.
Stayed 1 night in Mar 2025

10/10

The staff was really nice and helpful, very clean and upscale dinning and atmosphere. The room was excellent!!
Stayed 2 nights in Oct 2024

10/10

Only stayed one night but very much enjoyed this hotel
Stayed 1 night in Jun 2024

10/10

Lovely rooms and staff. Had a great bar and room service with great food
Stayed 4 nights in Mar 2024

10/10

Loved the staff and the facilities
Stayed 1 night in Mar 2024

10/10

Overall the stay was a very good experience and shall return
Stayed 1 night in Oct 2023

10/10

Magnificent hotel in the center of Cleveland. Outstanding views, friendly efficient service. Best chef in the midwest.
Stayed 1 night in May 2024

10/10

The staff is excellent and very polite
Stayed 5 nights in Jan 2024

10/10

Absolutely gorgeous and phenomenal staff.
Stayed 1 night in Nov 2022

10/10

Very friendly staff
Stayed 1 night in Jan 2023

10/10

My favorite place
Stayed 1 night in Aug 2022

10/10

Stayed at the Ritz Carlton Cleveland and took in the Cavs Warriors game. Fantastic place. All around.
Stayed 1 night in Nov 2023

6/10

Hallways smell of smoke, unsavoury mall downstairs, probably the worst ritz you will ever stay in
Stayed 1 night in Mar 2024

10/10

What I liked was everyone was very pleasant, friendly, and humorous! There was not anything I disliked.
Stayed 1 night in Oct 2022

4/10

Very expensive but no electricity ！Very disappointed !
Stayed 1 night in Jul 2022

2/10

AC in the room wasn’t working so the room got really hot
Stayed 1 night in Aug 2023

10/10

First i have to say how wonderful the staff is at the hotel. Grace and Alice in the club lounge couldn't have been more helpful. And while there i met Darryl McGarity who is the director of sales and marketing. Although my wife and i were only there for a long weekend he was so kind to spend time with us and discuss area attractions. When I expressed my disappointment at not being able to make it to the local art museum he sent over a book to our room on the treasures of that museum. Truly unexpected and really above and beyond. The hotel restaurant, Turn was also a gem with an interesting menu and delicious food. Location is also excellent and the hotel is really an easy walk to just about anywhere downtown. And of course being a Ritz Carlton it goes without saying that the rooms and other facilities are first class.
Stayed 4 nights in Aug 2023

8/10

The people we encountered at the hotel were great...but I received many communications prior to coming and requested a crib in the room. I received confirmation that it was all set...and then the room did not have one. It seems like they might have been a little off or short staffed the night we were there. That said, everyone we encountered was extremely nice. The rooms are different than the pictures-smaller, different furniture. The bathroom is really beautiful.
Stayed 1 night in Jul 2022

6/10

Person at front desk was rude upon check-in. $700.00 room was dirty, dusty and had handprints all over the mirror and wine glasses. Asked to speak to a manager and there was no manager on duty. Left my cell number and name for the manager to call and it's been 3 days with no call. Give me a break.
Stayed 2 nights in Aug 2023

8/10

The staff and food were lovely. Everyone was pleasant and willing to help with whatever was needed. The one downfall was when I called ahead for cribs. I did not receive them upon arrival, so I again asked the gentleman who helped bring up our bags about cribs. I heard nothing back during our stay. The room was disappointing given multiple very visible stains and even a bleached area on the bench at the end of the bed. The drapes, which were automatic, were broken and didn’t close. The staff was quite responsive to have them fixed that day. As mentioned above, the food was delicious, though quite expensive ($70 for breakfast for two adults and two kids). There were limited options for vegetarians (one item for dinner), though meat-eaters have quite a few options. Overall, it was a nice stay, though a bit disappointing for what I expected from the Ritz.
Stayed 4 nights in Jun 2022

2/10

When I booked this hotel I expected exceptional service and quality that comes with the Ritz Carlton name and brand. I had asked several times prior to arrival for a roll away bed to be placed in the room. Upon check in at the desk I was told a roll away would be in the room and watched the employee even write it down. I was told not to worry it would be in the room once it was ready. After waiting past 4:00 to get the room we went upstairs and still no roll away bed. After waiting a few minutes I called again and the gentleman that answered said it would be in the room In a few minutes and not to worry. Yet again no bed came. I called again before I left the room for dinner was told It would be in the room when I got back. Come back to the room two hours later and yet again no roll away. Now I call again before going out for the night and this time I’m told not to worry it will be there when we arrive back. Would you like a guess what wasn’t in the room when we arrived back for the night. No roll away! Now at this point where we are tired ready for bed I call again and told it will be up shortly. After waiting and waiting and waiting it was enough. We made a make shift bed with pillows and slept on the floor. Wow! What a great ritz Carlton experience. Sleeping on the floor! Next issue. Walking into the room for the first time the smell of marjuana was so potent and horrible. Upon asking house keeping several times for help nothing again was done to remove the smell. This
Stayed 1 night in Aug 2024

6/10

Stayed 1 night in Apr 2025