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Holiday Inn Express Mentor Banquet Center by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express Mentor Banquet Center by IHG

A breakfast area with a sign for Express Start Breakfast, a bakery section, and a display of hot food, cereal, and fruit. - Holiday Inn Express Mentor Banquet Center by IHG (Mentor)
A coffee station with two coffee machines, a coffee display, and a counter with various coffee-related items. - Holiday Inn Express Mentor Banquet Center by IHG (Mentor)
A Holiday Inn Express & Suites with a modern building, a well-maintained lawn, and a clear sky. - Holiday Inn Express Mentor Banquet Center by IHG (Mentor)
A hotel room with a bed, a blue sofa, a wooden desk, and a wardrobe. - Holiday Inn Express Mentor Banquet Center by IHG (Mentor)
A hotel corridor with a kitchenette area featuring snacks and a sign for 'EXPRESS SHOP'. - Holiday Inn Express Mentor Banquet Center by IHG (Mentor)
You can look forward to a free breakfast buffet, concerts and live shows, and a gym at Holiday Inn Express Mentor Banquet Center by IHG. Stay connected with free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities such as a 24-hour business center.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite, 1 King Bed

A hotel room with a bed, a blue sofa, a desk with a laptop, a chair, and a window with a view of trees.

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower, Mobility)

A hotel room with a bed, a blue sofa, a desk with a laptop, a chair, and a window with a view of trees.

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower, Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

A bed with white bedding and pillows against a wooden headboard.

Premium Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 2 Bedrooms

A hotel room with a bed, a sofa, a desk, a chair, a window with geometric curtains, and a wall-mounted lamp.

Suite, 2 Bedrooms

  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Accessible Bathtub (Mobility, Communications)

A hotel room with a bed, a blue sofa, a desk with a laptop, a chair, and a window with a view of trees.

Suite, 1 King Bed, Accessible Bathtub (Mobility, Communications)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Mobility)

A bathroom with a shower, a towel rack with two towels, and three Dove shampoo bottles on a wall-mounted dispenser.

Suite, 2 Queen Beds, Accessible Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

A bathroom with a shower, a towel rack with two towels, and three Dove shampoo bottles on a wall-mounted dispenser.

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

A bathroom with a shower, a towel rack with two towels, and three Dove shampoo bottles on a wall-mounted dispenser.

Standard Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

A bed with white bedding and pillows against a wooden headboard.

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

A modern hotel room with a large bed, a desk, and a window with a geometric view.

Standard Room, 1 King Bed

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Mentor, Holiday Inn Express Mentor Banquet Center by IHG is connected to the convention center. The area's natural beauty can be seen at Lake Erie and Mentor Marsh - Carol H. Sweet Nature Center, while Fairport Harbor Marine Museum and Lighthouse and Lake County History Center are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Mentor Ice Arena or Lake County Speedway. Visit our Mentor travel guide
Map
5783 Heisley Rd, Mentor, OH, 44060

What's nearby

  • A modern building with a reflective metallic surface.
    Case Western Reserve University
    37 min drive - 26.8 miles
  • A city skyline with modern buildings and a waterfront.
    Huntington Bank Field
    38 min drive - 30.3 miles
  • A modern architectural building with a unique curved structure and a glass facade.
    Rock and Roll Hall of Fame
    39 min drive - 30.3 miles
  • An indoor ice hockey arena with empty spectator stands, a large digital screen displaying animated characters, and various advertisements.
    Rocket Arena
    40 min drive - 30.9 miles
  • Atlas Cinemas Diamond Center 16
    5 min walk - 0.3 miles

Getting around

  • Cleveland, OH (CGF-Cuyahoga County)
    26 min drive

Restaurants

  • Chick-fil-A
    8 min drive
  • McDonald's
    8 min walk
  • El Taco Macho
    7 min drive
  • Panera Bread
    8 min drive
  • Scooter's World Famous Dawg House
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Concerts/live shows
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1999
  • Georgian architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • A late check-out fee will be charged
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Holiday Inn Express Mentor Banquet Center by IHG have a pool?

Yes, this property has an indoor pool.

Is Holiday Inn Express Mentor Banquet Center by IHG pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Holiday Inn Express Mentor Banquet Center by IHG?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Holiday Inn Express Mentor Banquet Center by IHG?

Check-out is at 11:00 AM. Late check-out is available for a fee.

Where is Holiday Inn Express Mentor Banquet Center by IHG located?

Situated in Mentor, this hotel is 0.6 mi (1 km) from Atlas Cinemas Diamond Center 16 and within 3 mi (5 km) of Mentor Marsh - Carol H. Sweet Nature Center and Mentor Dog Park. Black Brook Golf Course and Mentor Ice Arena are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express Mentor Banquet Center by IHG Reviews

8.4

Very Good

8.8

Cleanliness

8.6

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 273 out of 521 reviews
Rating 8 - Good. 138 out of 521 reviews
Rating 6 - Okay. 61 out of 521 reviews
Rating 4 - Poor. 26 out of 521 reviews
Rating 2 - Terrible. 23 out of 521 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were modern and clean. Very satisfied with my stay.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean and comfortable hotel! The staff was very friendly, the room had plenty of space to spread out with a living room area in addition to the bedroom and bathroom. Highly recommend!🌟
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and extremely clean. The place was very quiet at night.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was newly renovated, which was very nice! Staff was very welcoming. Great location for food, gas, amenities, etc. only issue was no hot water for showers. We would definitely stay again if in the area.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a two queen bad suite . Very clean sizable room and the Simmons Beautyrest mattresses were extremely comfortable.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we needed. Surrounded by food options.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast was amazing. So many options. We wanted a hotel with a pool and this one was supposed to have one. When we got there we were told the pool was closed for maintenence but when we went and looked at it, it was very obvious that the pool has not been opened for years. So that should be removed as a amenity until the pool is actually working. Location was good, lots of resturants around and it was very close to my son's home in Mentor who we were visiting.
Stayed 3 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Breakfast was excellent. Elevator not working and no sign on it. No cups in room. No plastic bag in ice bucket. No hair dryer
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Breakfast was great, really loved the pancake maker. Room was nice itself, surfaces and floors were not cleaned properly (I have been a housekeeper for 6 years) bed was clean. Most annoying issue was the AC made a loud sound every time it switched off which was frequently given that it was a hot day. Loud enough to wake you up out of your sleep.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
The staff was very nice. The stay was comfortable and clean.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, comfortable bed and AMAZING rainfall shower! I really appreciated being close to restaurants, shopping and my family.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needed a good nights sleep

Needed a good nights sleep. Room was VERY QUIET.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
A little farther from I90 than we expecte. But nice clean place to sleep.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay and we were surprised at the quality and variety of breakfast options, including homemade nut loafs. The front staff was outstanding and very pleasant and willing to problem-solve TV and other minor room issues. However, the front desk is understaffed as they were responsible for replenishing the breakfast buffet, checking out guests and physically assisting room issues at the same time. We had a 3 night stay, and they were short staffed all 3 days. It appears you need to hire more staff as one individual should not need to do everything!
Stayed 2 nights in Sep 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Basically just a place to sleep

They claim the pool was under construction. However from what I observed there wasn’t any work being done and it looked like it was being used for storage. Plus they didn’t notify third party sites the pool was out of service. First room tv didn’t work. So they moved us 20 rooms down the hall. Meaning we had to pack everything back up and move. Then came breakfast. First morning was nothing more than frozen breakfast sandwiches. The next day was a good breakfast with all the trimmings. Guess it’s just pot luck on what you’ll get. The outside door near our room wouldn’t work with the key card. The room was clean and comfortable but for the price it could be much better.
Stayed 3 nights in Aug 2023
Verified review

4/10 Poor

Liked: Staff & service, amenities
Disliked: Cleanliness
Rooms were worn down. The room we stayed in the carpet didnt meet up where the tile was by the bathroom sink so there were carpet strips with the nails sticking out. Sink didnt drain quick enough, shower still had water gushing out of the bathtub faucet, curtains were broken and stained. Smelled great in the room but wasnt worth $150 a night. Also, couldnt watch tv. No one explained anything to us. The tv had to be reconnected to the internet and then signed in through a phone. Then all we could watch was youtube. The cable didn't work and the batteries were eroded in the remote. Not happy at all with the stay except how nice the bed and pillows were.
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

Was given a key card to an OCCUPIED ROOM!! Second try for correct room, card did not work. Third try, success. Speaking to others at breakfast, I heard that one couple was given a room still under construction. Systemic issues with this hotel. On the plus side, breakfast had a good selection of items.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new rooms and great breakfast
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendant was super friendly , nice clean room, close to things you might want or need
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 2 nights in Aug 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness
Our sink and bathtub and bed were clean everything else was dirty! There was hair all over the bathroom floor from multiple people and the whole room needed to be swept and vacumed.we were put in a handicap room which was NOT what we wanted and didn't offer any other room available
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The only real issue we had was the elevator. We got stuck for a very brief time. We went to the desk and she told us they knew it wasn’t working properly. Probably should have had a sign to let people know. Otherwise, the hotel was fine!
Stayed 2 nights in Sep 2026
Verified review

6/10 Okay

Disliked: Amenities
I was very disappointed that the pool was not open and there was nothing on Expedia about it. I would not have booked it if I knew. Need better communication
Stayed 2 nights in Sep 2026