Clayton Vacations

The room was really clean when I checked in the staff was very friendly. The only issues I had was when I came back from attending a football game my room was not cleaned and I went downstairs just to ask for my towels to be replaced they didn’t have any clean wash cloths I thought that was kind of strange. Nevertheless they gave me some more larger towels and I made due with those. Overall my 2 day stay was good. I would recommend anyone to stay there.

Solid hotel, well kept and good staff. Close enough to walk to Lucas Oil stadium and Indy Convention center.

My room was prepaid through Expedia but the Hotel still charged me room and tax charges on my credit card.

The smoke detectors blink in the bedroom and kept us up all night.

It is a beautiful stay. The rooms were very clean. There was coffee and tea available in the room. Also ice machine for water. My husband has been recovering from Shingles and the ice machine area had bags of ice pre made which he was able to use to reduce pain and inflammation on his rib cage. We stayed for quick overnight to attend Colts game the next day so we did not get to use other amenities.

The lack of eye contact, clear articulate information and overall welcoming experience at the front desk set the tone for the visit. It was very, very poor. Staf did not actively engage or welcome us, we had to ask for everything vice having it presented to us. No was the answer for almost every request. Not having an ID to pick up a held bag was painful. Staff member immediately took a tone of being accusatory and only relented once a precise description of items in the bag was identified prior to examining the contents. Toasters are broken too. Why is there no operating fan in the bathrooms? Why do none of the staff seem happy or greet guests? Just a place to sleep when downtown for business or a game. I would never, ever consider your venue for anything else. Unfortunate, Hyatt is premium brand, but your franchise is not.