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Krystal Urban Ciudad Juárez by US Consulate

Property class: 3

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Photo gallery for Krystal Urban Ciudad Juárez by US Consulate

A spacious lobby with a reception desk, seating area, and large windows allowing natural light. - Krystal Urban Ciudad Juárez by US Consulate (Ciudad Juárez)
An indoor swimming pool with a clear blue water, surrounded by chairs and a wall with abstract designs. - Krystal Urban Ciudad Juárez by US Consulate (Ciudad Juárez)
A multi-story hotel with a red-tiled roof and a sign reading "KRYSTAL URBAN HOTELS". - Krystal Urban Ciudad Juárez by US Consulate (Ciudad Juárez)
A hotel room with two beds, a desk with a TV, a chair, a desk lamp, and a nightstand with a phone. - Krystal Urban Ciudad Juárez by US Consulate (Ciudad Juárez)
A lobby with a large digital mural of a cityscape, a blue carpet, and four upholstered chairs with wooden legs. - Krystal Urban Ciudad Juárez by US Consulate (Ciudad Juárez)
Located close to Plaza Las Misiones and American Consulate, Krystal Urban Ciudad Juárez by US Consulate provides shopping on site, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a restaurant.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room

In-room safe, desk, blackout drapes, iron/ironing board

Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk with a computer, a chair, and a television.

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(108 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Quadruple Room Standard

In-room safe, desk, blackout drapes, iron/ironing board

Quadruple Room Standard

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard King Room

A hotel room with a bed, desk, chair, TV, and a painting on the wall.

Standard King Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a desk with a computer, a chair, a TV, and a large window with curtains.

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(95 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Ciudad Juárez, Krystal Urban Ciudad Juárez by US Consulate is near the airport and near theme parks. Travelers who have shopping on the agenda can visit Plaza Las Misiones and Cielo Vista Mall. American Consulate is another place to visit that comes recommended. Visit our Ciudad Juárez travel guide
Map
Av. Tecnologico 3750, Partido Iglesias, Ciudad Juárez, CHIH, 32528

What's nearby

  • A covered pavilion with a view of a swimming pool and a lake.
    Central Park
    2 min walk - 0.1 miles
  • A museum interior with a large glass dome, exhibits on the walls, and a central display area with a stone wall and artifacts.
    La Rodadora Espacio Interactivo
    9 min walk - 0.5 miles
  • Two passports on a wooden surface.
    American Consulate
    4 min drive - 1.5 miles
  • Plaza Las Misiones
    3 min drive - 1.0 mile
  • Plaza Juárez Mall
    4 min drive - 1.5 miles

Getting around

  • El Paso Union Depot
    32 min drive
  • Ciudad Juarez Intl. Airport (CJS)
    16 min drive

Restaurants

  • Fonda Mis Tias
    9 min walk
  • El Arrancadero
    15 min walk
  • Little Caesars Pizza
    15 min walk
  • La Cabaña Steak House
    3 min drive
  • Taqueria 70
    19 min walk

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  • Breakfast included
  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 740 for adults and MXN 740 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp

More

  • 1 building
  • 4 floors
  • At least 80% organic food
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 650
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 650

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 740 for adults and MXN 740 for children
  • Early check-in fee: MXN 650 (subject to availability)
  • Late check-out fee: MXN 650 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Frequently asked questions

Does Krystal Urban Ciudad Juárez by US Consulate have a pool?

Yes, this property has an indoor pool.

Is Krystal Urban Ciudad Juárez by US Consulate pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Krystal Urban Ciudad Juárez by US Consulate?

Check-in start time: 3 PM; Check-in end time: midnight. Early check-in is available for a fee of MXN 650 (subject to availability). After-hours check-in is not available.

What time is check-out at Krystal Urban Ciudad Juárez by US Consulate?

Check-out is at noon. Late check-out is available for MXN 650 (subject to availability).

Where is Krystal Urban Ciudad Juárez by US Consulate located?

Situated near the airport, this hotel is within 2 mi (3 km) of Plaza Las Misiones, Star Medica Hospital Ciudad Juarez2, and American Consulate. Cielo Vista Mall is 11.7 mi (18.8 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Krystal Urban Ciudad Juárez by US Consulate Reviews

9.0

Wonderful

9.0

Cleanliness

8.8

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 1520 out of 2185 reviews
Rating 8 - Good. 333 out of 2185 reviews
Rating 6 - Okay. 160 out of 2185 reviews
Rating 4 - Poor. 85 out of 2185 reviews
Rating 2 - Terrible. 87 out of 2185 reviews

Reviews

Verified review

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good time at the pool, about 10-12 min from the airport
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Yuliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and the staff was very nice and friendly. Breakfast was great
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Misael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything, cleanliness, welcoming staff, overall great place to stay!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how well they keep it clean the lady came every day .very safe there was always a security guard at the hotel one of the amenities I like the most was the restaurant the enchiladas and the Waldo tlalpeño were delicious. Over all very pleased with my stay at krystal urban hotel
Stayed 13 nights in Jun 2026
Verified review

10/10 Excellent

Jose O

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great food and great staff.
Stayed 8 nights in Dec 2025
Verified review

10/10 Excellent

Saeid

Liked: Cleanliness, amenities, property conditions & facilities
Great location and great breakfast also great staff and room
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Sadot

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay really quiet and relax
Stayed 8 nights in Feb 2026
Verified review

8/10 Good

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfortable bed, water shut off for about 5 minutes. Breakfast was good:
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, employee very attentive to the guest. Breakfast was good, dinner was great. Indoor pool thats a + . Hotel was close to the park, shopping mall, consulate, and other mini shops
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Raul

Liked: Cleanliness
Room very clean, sleep very nice, no external noise
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Every one was nice good service
Stayed 10 nights in Mar 2026
Verified review

8/10 Good

ANTONIO

Liked: Cleanliness, staff & service
Good service
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Maria

Staff was amazing
Stayed 17 nights in Jan 2026
Verified review

6/10 Okay

Lusia

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Very simple room. You can tell it’s an old building, No refrigerator available. Good for a one night stay. Staff was really nice tho but I would have paid a little more to stay somewhere else.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
People at the front desk, nice, very nice!
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, amenities
Good service, very kind
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints, staff was friendly and helpful.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service and very helpful. The entrance and room are phenomenal! It’s always a pleasure going back I will be returning to this hotel. Thank you for your hospitality
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, very spacious. Restaurant is great. We added on breakfast and it was worth it. It’s a buffet and it changed daily as to what was on it. You could also get your eggs cooked however you wanted. Pool has a lot of chemical but water was great. Wi-Fi kept cutting out in my laptop but tv and phones worked fine. Has a gym. Hotel has a car service if you ask in time to take you to appointments. Or you can use Uber and taxis.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice staff
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended 100% Very clean rooms, nice staff and good food.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay! The room was clean and comfortable, the staff was friendly, and everything was convenient. I would definitely stay here again!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great stuff easy check in and out
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and staff was great
Stayed 1 night in Apr 2026