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Hotel Lucerna Ciudad Juarez

Property class: 4.5

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Photo gallery for Hotel Lucerna Ciudad Juarez

A hand holding a yellow drink with a garnish, a swimming pool, palm trees, and a building with arches in the background. - Hotel Lucerna Ciudad Juarez (Ciudad Juárez)
Property video
A bar area with wooden flooring, bar stools, a counter with a glass display, and a television screen. - Hotel Lucerna Ciudad Juarez (Ciudad Juárez)
A hotel courtyard at night with a central fountain, seating area, and a building with illuminated balconies. - Hotel Lucerna Ciudad Juarez (Ciudad Juárez)
A hotel room with a large bed, a desk with a computer, a TV mounted on the wall, and a view of the city through large windows. - Hotel Lucerna Ciudad Juarez (Ciudad Juárez)
Located close to Hospital de la Mujer and Plaza de las Americas, Hotel Lucerna Ciudad Juarez provides a free breakfast buffet, a terrace, and a garden. The on-site restaurant, Acueducto, offers breakfast, brunch, lunch, and dinner. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Gym

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Single Room Deluxe

A hotel room with a bed, bedside lamps, a desk, a chair, and a large window with curtains.

Single Room Deluxe

  • Sleeps 2
  • Free wired internet

View all photos for Double Room Deluxe

A hotel room with a bed, a desk, a chair, a TV, and a large window with curtains.

Double Room Deluxe

  • Sleeps 4
  • Free wired internet

View all photos for Single Room Executive

A hotel room with a bed, a desk, two chairs, a lamp, and a view of the outdoors.

Single Room Executive

  • Sleeps 2
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Balcony

A hotel room with a large bed, a desk, a chair, and a view of the outside.

Deluxe Room, 1 King Bed, Balcony

8.6 out of 10
Excellent
(46 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Double Room, Balcony

A hotel room with two beds, a balcony, and a city view.

Deluxe Double Room, Balcony

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Lucerna Select, 1 King Bed

A hotel room with a large bed, two bedside tables with lamps, a chair, a small table with a cake, and a balcony with a city view.

Lucerna Select, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Lucerna Select, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Lucerna Select, 2 Double Beds

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

About the neighborhood

Located in Ciudad Juárez, Hotel Lucerna Ciudad Juarez is in the city center. Looking to enjoy an event or a game? See what's going on at Jaime Canales Lira Stadium or Estadio 20 de Noviembre. Visit our Ciudad Juárez travel guide
Map
Paseo Triunfo De La Republica 3976, Ciudad Juárez, CHIH, 32200

What's nearby

  • A modern building with a unique architectural design, featuring a prominent orange roof and a series of steps leading up to the entrance.
    Paso del Norte Cultural Center
    14 min walk - 0.8 miles
  • A person riding a horse in a park with trees and a building labeled "SANTAR".
    Chamizal Federal Public Park
    4 min drive - 1.5 miles
  • Plaza de las Americas
    5 min walk - 0.3 miles
  • Ciudad Juárez Art Museum
    10 min walk - 0.6 miles
  • Estadio 20 de Noviembre
    12 min walk - 0.7 miles

Getting around

  • El Paso Union Depot
    20 min drive
  • Ciudad Juarez Intl. Airport (CJS)
    23 min drive

Restaurants

  • Sanborns Ciudad Juárez
    2 min walk
  • La Abeja
    7 min walk
  • Crisostomo
    7 min walk
  • Burritos Lala
    5 min walk
  • Applebee's
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to noon
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Acueducto

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Free babysitting
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with satellite premium channels
  • iPod dock

Food and drink

  • 24-hour room service

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The deposit amount is equivalent to 1 night if paid in cash.

We should mention

Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Hotel Lucerna Ciudad Juarez have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Hotel Lucerna Ciudad Juarez pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Lucerna Ciudad Juarez?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Lucerna Ciudad Juarez?

Check-out is at noon.

Where is Hotel Lucerna Ciudad Juarez located?

Located in the heart of Ciudad Juárez, this luxury hotel is within a 10-minute walk of Hospital de la Mujer and Plaza de las Americas. Jaime Canales Lira Stadium and Estadio 20 de Noviembre are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Lucerna Ciudad Juarez Reviews

8.8

Excellent

8.6

Cleanliness

8.4

Amenities

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 772 out of 1141 reviews
Rating 8 - Good. 146 out of 1141 reviews
Rating 6 - Okay. 97 out of 1141 reviews
Rating 4 - Poor. 69 out of 1141 reviews
Rating 2 - Terrible. 57 out of 1141 reviews

Reviews

Verified review

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property is always excellent
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so kind and really made the experience luxurious
Stayed 1 night in May 2026
Verified review

8/10 Good

Siyar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only giving 4 stars because the room was very hot and adjusting temperature was a bit confusing and didn’t work well for me, it was very hot in my room but other than that I love the hotel nice clean and friendly staffing
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

JESUS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome friendly staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,excellent service, nice rooms and complementary breakfast! Our new favorite hotel in Juarez!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome nice and quiet place, good breakfast and everything close to this location
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff but one Monique i think her name is. Everyone else was really nice to us made us feel very special. Loved Hugo and Oscar great customer service thank you will be back
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ruby

Good hotel .nice customer service. Buen hotel .buen servicio al cliente. Nice restaurant environment. Buen restaurant. Agradable ambiente
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect the breakfast was amazing
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

ANDRES RICARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 3 day, 2 night stay and it was such a lovely time. Our room was nice and clean, staff is super friendly and the our pool view was so nice.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Adrian

The staff were attentive and friendly. The room was clean and comfy
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
The staff went out of their way to make us feel comfortable.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and the staff was excellent. Comparable to a nice Hilton or Marriott. I short great - very quiet and darkening curtains. Highly recommend.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Ramon

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service room was clean all went as planned.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much enjoyed my stay at Lucerna. It is clean, affordable, staff is super hospitable! The breakfast at the restaurant in not included but it's a discounted rate and it is DELICIOUS, we also had wings and fries from there which were also great. Drinks at the bar are made to order, fresh! The breakfast included in your stay is on the 6th floor, it is limited but it also very delicious and serves is good. They also have a happy hour on the 6th floor which is very enjoyable ! The pool area and pool could be a little cleaner but it was also nice. They also provide transport to consulate appointments. Ivan is a staff member and he was awesome, he was a serve at HH, bellhop, driver all the things! The server in the evening time I forgot his name but he was also ver accommodating! Very safe, stores are walking distance, secure parking available if needed.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent pool
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Francisco

Liked: Amenities
Clean place
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Antonioan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good end clean
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Raul

Liked: Cleanliness, staff & service
I've stayed here for years but this hotel seem to be dropping in quality a little bit. the hot tub hasnt worked the last 3 times ive stayed. the bed we had in our room was broke it kept poping out of the bed rail or clank everytime we moved. the room had a funky smell. The service is always great.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is good upgrade was good only thing wrong no hot water
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

lucia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was good and seemed secure. One of the beds in the room had hairs (not mine) all over. Bathroom shower needed repair, tub faucet was barely hanging on. Annoying beeping sound when shower on. Sink sprayed everywhere when you turned on, causing water to flood the counter and drip to the floor. Only one working elevator so often had to wait if someone was using it. Max capacity of 5 ppl in elevator. AC took long to cool - room was very hot at first and you have to leave the key to make sure it doesn’t turn off when you’re away. Never reached set point. Tv was hard to work and volume only worked from the tv not remote. Staff wasn’t rude but not friendly upon check in. I asked about extending our stay and was told I needed to ask when I checked out. I had to ask the restaurant about the breakfast buffet process and hours. Waiters were very nice and attentive, the most helpful and friendly staff were the waiters. Expected more for the price and level of hotel- supposed to be 4 stars. Glad I didn’t extend my stay, went accross the street to iStay- although more dated rooms, they were friendlier, cleaner more amenities and better proximity to stores without crossing the busy street.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Maria

Liked: Staff & service, amenities, property conditions & facilities
The breakfast was the better thing in the hotel!!
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel . I would come back
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to many shops and restaurant
Stayed 3 nights in Jul 2026