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Four Points by Sheraton Ciudad Juárez

Property class: 3.5

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Photo gallery for Four Points by Sheraton Ciudad Juárez

A spacious lobby with modern furniture, a large abstract artwork on the wall, and a central seating area. - Four Points by Sheraton Ciudad Juárez (Ciudad Juárez)
A modern lobby with leather sofas, a central ottoman, and a brick-patterned wall. - Four Points by Sheraton Ciudad Juárez (Ciudad Juárez)
A spiral staircase with wooden steps and metal railings, surrounded by a wall with a striped pattern. - Four Points by Sheraton Ciudad Juárez (Ciudad Juárez)
A modern bar area with a long wooden table, bar stools, and a brick wall backdrop. - Four Points by Sheraton Ciudad Juárez (Ciudad Juárez)
A multi-story hotel with a modern design, featuring a prominent entrance and a landscaped area in front. - Four Points by Sheraton Ciudad Juárez (Ciudad Juárez)
You can look forward to free airport drop-off, a poolside bar, and a grocery/convenience store at Four Points by Sheraton Ciudad Juárez. The on-site restaurant, El Sardinero, features American cuisine. In addition to a terrace and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free airport shuttle
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, 1 King Bed with Sofa bed

A hotel room with a large bed, a small table, a sofa, and a wall-mounted lamp.

Deluxe Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(10 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed

A hotel room with a bed, a desk with a chair, a television, and a wardrobe.

Traditional Room, 1 King Bed

9.2 out of 10
Wonderful
(34 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

A balcony with two chairs and a table, a city view, and a large window.

Suite, 1 Bedroom

8.6 out of 10
Excellent
(7 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Traditional Room, 2 Queen Beds

9.4 out of 10
Exceptional
(25 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

About the neighborhood

Ciudad Juárez is home to Four Points by Sheraton Ciudad Juárez. Paso del Norte Cultural Center and Juan Gabriel Museum are local attractions and those in the mood for shopping can visit Plaza Portales 802 and Plaza de las Americas. Looking to enjoy an event or a game while in town? See what's happening at Sun Bowl Stadium or Estadio 20 de Noviembre. Visit our Ciudad Juárez travel guide
Map
Av. Del Charro 215 - 2 Col. Partido Diaz, Ciudad Juárez, CHIH, 32349

What's nearby

  • A modern building with a unique architectural design, featuring a prominent orange roof and a series of steps leading up to the entrance.
    Paso del Norte Cultural Center
    15 min walk - 0.9 miles
  • UACJ - Universidad Autónoma de Ciudad Juárez
    5 min walk - 0.3 miles
  • Edificio de Posgrado UACH
    17 min walk - 0.9 miles
  • Plaza de las Americas
    5 min drive - 1.2 miles
  • Ciudad Juárez Art Museum
    5 min drive - 1.2 miles

Getting around

  • El Paso Union Depot
    27 min drive
  • El Paso International Airport (ELP)
    28 min drive

Restaurants

  • Great American Steak
    3 min walk
  • El Zaguaro
    9 min walk
  • La Carbonería
    6 min walk
  • Barbacoa "El Guero
    8 min walk
  • Burritos Aquimichu
    9 min walk

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  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free airport drop-off shuttle from 8:00 AM to 5:00 PM on request
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 270 for adults and MXN 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Sardinero

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Communal living room
  • Comprehensive food waste policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination

Entertainment

  • 45-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 270 for adults and MXN 150 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 10:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Does Four Points by Sheraton Ciudad Juárez have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–9:00 PM.

Is Four Points by Sheraton Ciudad Juárez pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Four Points by Sheraton Ciudad Juárez?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Four Points by Sheraton Ciudad Juárez?

Check-out is at noon.

Does Four Points by Sheraton Ciudad Juárez provide a shuttle to the airport?

Yes, there's a free shuttle from the hotel to the airport that runs 8:00 AM–5:00 PM on request.

Where is Four Points by Sheraton Ciudad Juárez located?

Situated in Ciudad Juárez, this hotel is within 1 mi (2 km) of UACJ - Universidad Autónoma de Ciudad Juárez, Paso del Norte Cultural Center, and Edificio de Posgrado UACH. Hospital de la Mujer and Plaza Portales 802 are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Four Points by Sheraton Ciudad Juárez Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Amenities

8.8

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 537 out of 757 reviews
Rating 8 - Good. 102 out of 757 reviews
Rating 6 - Okay. 50 out of 757 reviews
Rating 4 - Poor. 32 out of 757 reviews
Rating 2 - Terrible. 36 out of 757 reviews

Reviews

Verified review

10/10 Excellent

Francisco

Liked: Cleanliness, property conditions & facilities
A very good, clean hotel. The downsides: the pool is very small and poorly located; the TV in the room wasn't showing any channels; the bar staff refused to put on the World Cup; and one elevator was out of order, leading to a lot of wasted time waiting.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and eats, very clean, great staff and very quiet. Highly recommend.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

OSCAR

Liked: Cleanliness, staff & service, amenities
The hotel is nice, but it doesn't feel like a Four Seasons; only one elevator was working, the restaurant was nothing extraordinary, the location is good, the parking is excellent, and the front desk staff were outstanding.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Arnoldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service, I ordered a pizza at the hotel restaurant and it was under cooked. A side from that it was a great experience.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Florlena

Liked: Cleanliness, staff & service, property conditions & facilities
great service and food
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Leonardo

Liked: Cleanliness, amenities, property conditions & facilities
Smelled good, clean, breakfast was amazing!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Esmeralda

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff, clean room.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Romina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this hotel and had very pleasant experience. The room was clean, comfortable, and well maintained, whith all basics amenities you need for a relaxing stay. The staff were friendly and helpful, always .willing to assist with question and request.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, amenities
Breakfast was very good
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Ernesto Adiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Tirso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely top place to stay when visiting Juarez

Room was clean and amazing. Staff was super friendly and welcoming
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is 5 stars ,from the parking to the rooms everything is excellent,
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Rodrigo

Liked: Cleanliness, amenities, property conditions & facilities
Excelent location with all services
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place! Safe, close to many attractions and restaurants
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located
Stayed 5 nights in Dec 2024
Verified review

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for business trips. The rooms are comfortable and quiet. The staff is very friendly and helpful.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Amalia

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, very kind the front desk, I like the parking underground, very safe system, the attached steakhouse , good and perfectly grilled, the room clean and big, so nice overall, highly recommended.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice environment. Friendly staff. Awesome Steak House on sight.🔥
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Amenities
The staff at the hotel were very friendly ,polite and helpful to everyone
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff in the lobby are very friendly and helpfull
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Monica

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
It was good, did not really interact with staff except for checking in. The pillows had a bad smell to it.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff really friendly and helpful...great room service Did not like that there were several prostitutes around the halls and my 3 year old kid was looking at them !!!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oerfect service

Best cleaning ladies
Stayed 3 nights in Feb 2025
Verified review

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Poor costumer service. Front desk staff didn’t let us finish a sentance right away cut us off and said they weren’t in change of late check out until next shift would show up. Called front desk in the middle of the night nobody answered. Rooms are extremely hot!
Stayed 1 night in Sep 2025