See all properties

Holiday Inn Ciudad del Carmen by IHG

3.5 star property
Hotel with free valet parking, near Church of Our Lady of Fatima

Photo gallery for Holiday Inn Ciudad del Carmen by IHG

Outdoor pool, sun loungers
Bar (on property)
Suite, 1 King Bed | In-room safe, desk, soundproofing, iron/ironing board
Exterior
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Pool
  • Bar
  • Breakfast available
  • Free airport shuttle
  • Room service

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
Hair dryer
Coffee/tea maker
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, soundproofing, iron/ironing board

Suite, Multiple Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
2 bedrooms
Private bathroom
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | In-room safe, desk, soundproofing, iron/ironing board

Premium Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
Hair dryer
Coffee/tea maker
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
Hair dryer
Coffee/tea maker
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Private bathroom
Hair dryer
  • 145 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | In-room safe, desk, soundproofing, iron/ironing board

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Private bathroom
Hair dryer
  • 145 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Pool View

Standard Room, 2 Queen Beds, Pool View | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Pool View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
Hair dryer
Coffee/tea maker
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Pool View

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool

Holiday Inn Express Ciudad Del Carmen by IHG

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
9.0 out of 10, Wonderful, 424 reviews
Holiday Inn Express Ciudad Del Carmen by IHG

About the neighborhood

Map
Calle 31 No 274 Col Benito Juarez, Ciudad del Carmen, CAM, 24170

What's nearby

  • Church of Our Lady of Fatima - 19 min walk - 1.1 miles
  • El Zacatal Bridge - 2 min drive - 1.6 miles
  • Our Lady of Carmen Church - 3 min drive - 1.6 miles
  • Zaragoza Park - 3 min drive - 1.6 miles
  • Norte Beach - 4 min drive - 2.3 miles

Getting around

  • Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.) - 2 min drive

Restaurants

  • ‪Tortilleria Real Reloj - ‬5 min walk
  • ‪Toks - ‬6 min walk
  • ‪Mr. Pampas - Cd. del Carmen - ‬6 min walk
  • ‪Restaurante Taqueria el Vaquero - ‬3 min walk
  • ‪Carnitas Vikingos - ‬6 min walk

About this property

Holiday Inn Ciudad del Carmen by IHG

Hotel near El Zacatal Bridge
Located close to Church of Our Lady of Fatima and Nautical Education Center of Campeche, Holiday Inn Ciudad del Carmen by IHG provides a free roundtrip airport shuttle, a free daily manager's reception, and a coffee shop/cafe. The on-site local and international cuisine family restaurant, Akalan, offers breakfast, lunch, dinner, and a poolside location. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Additional perks include:
  • An outdoor pool with sun loungers
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), an area shuttle, and a front-desk safe
  • A banquet hall, a 24-hour front desk, and a vending machine
Room features
All 148 rooms feature comforts such as pillow menus and air conditioning, as well as thoughtful touches like free WiFi and desk chairs.
Extra amenities include:
  • Bathrooms with tubs or showers and hair dryers
  • Flat-screen TVs with cable channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Akalan

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 118 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (100 inch wide door)
  • Front entrance ramp
  • Portable shower seat
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 390 per pet, per week, plus a deposit of MXN 390 per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
3 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Pet deposit: MXN 390 per week
  • Pet fee: MXN 390 per pet, per week
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Heating is not provided
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Ciudad Carmen
Holiday Inn Ciudad Carmen Ciudad del Carmen
Holiday Inn Ciudad Carmen Hotel
Holiday Inn Ciudad Carmen Hotel Ciudad del Carmen
Holiday Inn Ciudad Del Carmen Hotel Ciudad Del Carmen
Ciudad Del Carmen Holiday Inn
Ciudad Del Carmen By Ihg
Holiday Inn Ciudad del Carmen
Holiday Inn Ciudad del Carmen by IHG Hotel

Frequently asked questions

Does Holiday Inn Ciudad del Carmen by IHG have a pool?

Yes, this property has an outdoor pool.

Is Holiday Inn Ciudad del Carmen by IHG pet-friendly?

Yes, Holiday Inn Ciudad del Carmen by IHG allows cats and dogs (limit 3 total). There's a deposit of MXN 390 per week and a fee of MXN 390 per pet, per week. Service animals are exempt from fees.

How much is parking at Holiday Inn Ciudad del Carmen by IHG?

Self parking and valet parking are free at this property.

What time is check-in at Holiday Inn Ciudad del Carmen by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn Ciudad del Carmen by IHG?

Check-out is at noon.

Does Holiday Inn Ciudad del Carmen by IHG provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Holiday Inn Ciudad del Carmen by IHG located?

Situated near the airport, this hotel is 1.1 mi (1.8 km) from Church of Our Lady of Fatima and within 3 mi (5 km) of Laguna de Terminos and El Zacatal Bridge. University Cultural Center and Our Lady of Carmen Church are also within 3 mi (5 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Holiday Inn Ciudad del Carmen by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 147 out of 250 reviews
Rating 8 - Good. 70 out of 250 reviews
Rating 6 - Okay. 19 out of 250 reviews
Rating 4 - Poor. 9 out of 250 reviews
Rating 2 - Terrible. 5 out of 250 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

Just a really great place to stay highly recommended
Stayed 1 night in Nov 2024

10/10

Love this place
Stayed 1 night in May 2024

8/10

Good hotel close to the airport lots of shopping options close by and also many good options
Stayed 1 night in Jan 2023

8/10

Service was good
Stayed 3 nights in Apr 2024

10/10

The staff was very friendly
Stayed 2 nights in Nov 2022

10/10

Perfect
Stayed 1 night in Aug 2024

8/10

descent hotel in carmen
Stayed 1 night in Jan 2023

8/10

Probably the rudest staff I've ever dealt with in a hotel. Bed was exceptionally comfortable.
Stayed 2 nights in Jun 2020

10/10

Awesome
Stayed 1 night in Jul 2022

8/10

The hotel is okay, but the entrance was blocked by cars when we arrived and we had to wait a while to get out of the car. The room and service were good although the elevator was damaged and the room was far away.
Stayed 1 night in Nov 2023

4/10

Super loud, fans running all the time, and everything looks and feels old.
Stayed 1 night in Sep 2022

4/10

They do not tell you that the hotel is under remodeling when you make the reservation. Very noisy and inconvenient. Access to the room changes every night and they do not tell you. The signs showing the new access to your room are very poor or do not exist. It's up to you to find your way to your room.
Stayed 2 nights in Aug 2022

6/10

Al llegar no está claro como ingresar con tu auto y entras al estacionamiento de acuerdo al flujo de la calle y en el hotel es al reves, ahi estaba el vigilante quien de forma grosera nos empezo a regañar y amenazar con total prepotencia, se nota la falta de capacitación. Pedi una habitacion especial para adultos mayores, la cama demasiado alta y el baño no contaba con la silla especial para bañarse. Me mandaron un plato se frutas para disuculparse por lo la actitud del vigilante, el resto de los empleados muy amables.
Stayed 2 nights in Apr 2025

10/10

Muy buena en todos los sentidos. Destaca su mobilario, lo hace muy atractivo
Stayed 1 night in Mar 2025

10/10

Muy buen hotel e instalaciones
Stayed 2 nights in Mar 2025

10/10

Ningun comentario
Stayed 1 night in Feb 2025

2/10

Stayed 1 night in Jan 2025

10/10

Todo muy bien durante la estancia, limpio y trato amable
Stayed 1 night in Dec 2024

6/10

Stayed 1 night in Nov 2024

10/10

Stayed 1 night in Dec 2024

10/10

Stayed 1 night in Nov 2024

10/10

Stayed 1 night in Nov 2024

10/10

Stayed 2 nights in Nov 2024

10/10

Stayed 1 night in Oct 2024

10/10

Excelente hotel.
Stayed 1 night in Sep 2024