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Résidence Hôtelière Otroiza

Guesthouse in Cilaos with free parking

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Photo gallery for Résidence Hôtelière Otroiza

Standard Double Room, Balcony, Mountain View | View from room
Front of property
Reception
Balcony
Standard Double Room, Accessible | 1 bedroom, premium bedding, desk, cribs/infant beds

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Laundry
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Triple Room, Terrace, Mountain View

Standard Triple Room, Terrace, Mountain View | 1 bedroom, premium bedding, desk, cribs/infant beds

Standard Triple Room, Terrace, Mountain View

Highlights

Balcony or patio
Air conditioning
Refrigerator
LCD TV
Premium bedding
Portable fan
Private bathroom
Hair dryer
  • Mountain view
  • 24 sq m
  • Sleeps 3
  • 3 Large Twin Beds OR 3 Twin Beds

View all photos for Standard Double Room, Balcony, Mountain View

Standard Double Room, Balcony, Mountain View | 1 bedroom, premium bedding, desk, cribs/infant beds

Standard Double Room, Balcony, Mountain View

Highlights

Balcony
Air conditioning
Refrigerator
LCD TV
Premium bedding
Portable fan
Private bathroom
Hair dryer
  • Mountain view
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | 1 bedroom, premium bedding, desk, cribs/infant beds

Standard Double Room, Balcony

Highlights

Balcony
Air conditioning
Refrigerator
LCD TV
Premium bedding
Portable fan
Private bathroom
Hair dryer
  • City view
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Accessible

Standard Double Room, Accessible | 1 bedroom, premium bedding, desk, cribs/infant beds

Standard Double Room, Accessible

Highlights

Balcony or patio
Air conditioning
Refrigerator
LCD TV
Premium bedding
Portable fan
Private bathroom
Hair dryer
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

Standard Triple Room

Highlights

Balcony or patio
Air conditioning
Refrigerator
LCD TV
Premium bedding
Portable fan
Private bathroom
Hair dryer
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

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About the neighborhood

Map
3 Rue du Pere Boiteau, Cilaos, 97413

What's nearby

  • Parc des Palmiers - 35 min drive - 17.9 miles
  • Volcano House - 50 min drive - 25.6 miles
  • Tévelave Forest - 59 min drive - 27.1 miles

Getting around

  • Saint-Pierre (ZSE-Pierrefonds) - 95 min drive

Restaurants

  • ‪Le Cottage - ‬12 min walk
  • ‪Le Magnolia - ‬9 min walk
  • ‪Le Petit Randonneur - ‬10 min walk
  • ‪Ti' Chouchou - ‬131 min drive
  • ‪RESTAURANT CHEZ LUCAY - ‬1 min walk

About this property

Résidence Hôtelière Otroiza

Guesthouse in the city center
A terrace, a garden, and laundry facilities are just a few of the amenities provided at Résidence Hôtelière Otroiza. Stay connected with free in-room WiFi.
Other perks include:
  • Free self parking
  • Continental breakfast (surcharge), express check-out, and express check-in
  • A front-desk safe, luggage storage, and multilingual staff
Room features
All guestrooms at Résidence Hôtelière Otroiza boast perks such as premium bedding and air conditioning, as well as amenities like free WiFi.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
  • Bathrooms with showers and free toiletries
  • 32-inch LCD TVs with cable channels
  • Furnished balconies or patios, refrigerators, and electric kettles

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: EUR 10 for adults and EUR 5 for children

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Portable fan

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 7 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
A 3% processing fee applies for payments by ANCV Chèques-Vacances (holiday vouchers).

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20.0 per day
Cribs (infant beds) are available for EUR 5.0 per night

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately EUR 10 for adults and EUR 5 for children
  • Crib (infant bed) fee: EUR 5.0 per night
  • Rollaway bed fee: EUR 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and ANCV Chèques-vacances; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Résidence Hôtelière Otroiza Guesthouse Cilaos
Résidence Hôtelière Otroiza Guesthouse
Résidence Hôtelière Otroiza Cilaos
Résince Hôtelière Otroiza Cil
Hoteliere Otroiza Cilaos
Résidence Hôtelière Otroiza Cilaos
Résidence Hôtelière Otroiza Guesthouse
Résidence Hôtelière Otroiza Guesthouse Cilaos

Frequently asked questions

Is Résidence Hôtelière Otroiza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Résidence Hôtelière Otroiza?

Self parking is free at this property.

What time is check-in at Résidence Hôtelière Otroiza?

Check-in begins at 2 PM.

What time is check-out at Résidence Hôtelière Otroiza?

Check-out is at 11 AM.

Where is Résidence Hôtelière Otroiza located?

Located in the heart of Cilaos, this guesthouse is 1.2 mi (1.9 km) from Pitons, Cirques and Remparts of Reunion Island and within 6 mi (10 km) of Piton des Neiges and Réunion National Park. Cirque de Salazie is 5.2 mi (8.3 km) away.

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Résidence Hôtelière Otroiza Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 65 out of 95 reviews
Rating 8 - Good. 25 out of 95 reviews
Rating 6 - Okay. 5 out of 95 reviews
Rating 4 - Poor. 0 out of 95 reviews
Rating 2 - Terrible. 0 out of 95 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10

My wife and I had a great stay here in May of this year. This is a very special town in the center of the Island. The Otroiza hotel is a perfect location to base one's self while exploring this magical spot. I loved how responsive and communicative our host was, responding very well, via Google Translare, to our every need. Thankyou!
Stayed 3 nights in May 2024

10/10

Really helpful lady who looked after the property - many gestures got us by with our limited French. The front desk is not manned, you have to go the lady in the clothes shop next door but that is not an issue. Breakfast hearty and worthwhile.
Stayed 2 nights in Jun 2023

10/10

What a delightful little find this was! The property owner is absolutely delightful and so very helpful. The room is very spacious and the surrounding areas are lovely. The actual town of Cilaos is so quaint. Really loved it. The actual hotel is quiet, safe, and clean and very centrally located. The parking is very easy and secure as the gate locks at night. Overall, really great place to spend a night or several. Cilaos is a stunning place!
Stayed 1 night in Jun 2024

10/10

Stayed 1 night in May 2025

8/10

Notre séjour était convenable, les rideaux n'étaient pas assez occultant à mon gout, autre chose l'eau chaude était longue à arriver pour la douche, les petits déjeuners étaient corrects. dans l'ensemble bon séjour.
Stayed 3 nights in Nov 2024

8/10

Très satisfaisant
Stayed 2 nights in Nov 2024

10/10

Hôtel calme, très bonne situation géographique pour les différentes randonnées à Cilaos. L'accueil est sympa, avec les explications adéquates. La chambre a une petite terrasse agréable au RDC. Serviettes fournies, frigo et verres équipent la chambre. Un micro onde disponible à l'étage. Un bon rapport qualité prix.
Stayed 1 night in Oct 2024

6/10

Hôte pas spécialement agréable, on avait l'impression de déranger. Attention, il y a deux types de lits proposés ici : des grands et des très grands, ce qui change tout pour moi, qui suis assez massif. J'ai donc pris une chambre spécialement avec un très grand lit, pour avoir de la place et ne pas déranger ma conjointe.. Finalement c'est un lit normal que nous avons eu. L'hôte nous dit que tous les lits sont identiques.. Dans ce cas pourquoi les proposer à un tarif différent ?! Ensuite la literie était peu confortable, les draps déchirés par endroit.. La salle de bain, petite, avec sa douche minuscule et son pommeau de douche qui ne tenait plus. Cet "hôtel" est bien pour qui n'est là que pour un court passage. Sinon globalement très propre.
Stayed 1 night in Sep 2024

10/10

Stayed 2 nights in Aug 2024

10/10

Petit hotel typique à l'entrée de Cilaos tres bien entretenu, super accueil. Idéal pour aller passer un ou deux jours à profiter des nombreuses balades que le cirque propose !
Stayed 1 night in Aug 2024

8/10

Stayed 2 nights in Aug 2024

8/10

Stayed 1 night in Aug 2024

10/10

Stayed 1 night in Aug 2024

8/10

Stayed 1 night in Jul 2024

10/10

Stayed 1 night in Jan 2024

8/10

séjour agréable , personnel très à l'écoute et disponible.
Stayed 2 nights in Dec 2023

10/10

Stayed 1 night in Dec 2023

10/10

Hôtel très bien situé à l’entrée du centre de Cilaos Accueil chaleureux et confort bien appréciable
Stayed 2 nights in Dec 2023

6/10

Bonne situation au centre ville. Un bon sejour à recommander
Stayed 1 night in Dec 2023

10/10

Idéalement placé au cœur de Cilaos, l'hôtel est tenu par des personnes très arrangeants qui ont gracieusement accepté de garder notre voiture le temps de notre dernière randonnée. Nous n'avons pas pris le petit-déjeuner. L'hôtel étant au centre ville, il y a plein de commodités alentour.
Stayed 2 nights in Nov 2023

10/10

Stayed 1 night in Nov 2023

10/10

Stayed 1 night in Nov 2023

10/10

Structure à taille humaine, très confortable, à deux pas du centre de Cilaos. Sera votre point de chute idéal pour toutes vos randonnées ! Accueil et communication du staff très chaleureux, professionnel, complet et arrangeant. Petit déjeuner ultra complet et chambre très propre, confortable, calme pour (re)prendre des forces. Possibilité de parking. C'est la bonne adresse à Cilaos !
Stayed 1 night in Oct 2023

8/10

L'établissement Otroiza jouit dun excellent emplacement à l’entrée de la ville. Tout est à proximité: les restaurants, les randonnées faciles, les thermes. De quoi faire un bon break de 4 a 5 jours! Accueillant et réactif pour le personnel. Propre, à ne pas louper.
Stayed 2 nights in Oct 2023

10/10

Stayed 1 night in Aug 2023