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Résidence Hôtelière Otroiza

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Photo gallery for Résidence Hôtelière Otroiza

A hotel lobby with a wooden reception desk, a black leather sofa, a coffee table with a floral arrangement, and a framed painting of a waterfall. - Résidence Hôtelière Otroiza (Cilaos)
A yellow building with a balcony, white shutters, and red flowers. - Résidence Hôtelière Otroiza (Cilaos)
A neatly made bed with white linens, a wooden nightstand with a lamp, and a headboard. - Résidence Hôtelière Otroiza (Cilaos)
A courtyard with a white fountain, pink flowers, and a brick wall. - Résidence Hôtelière Otroiza (Cilaos)
A two-story building with balconies, a tiled ground floor, and a sign indicating it is a residential house. - Résidence Hôtelière Otroiza (Cilaos)
Take advantage of a terrace, a garden, and laundry facilities at Résidence Hôtelière Otroiza. Stay connected with free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room, Balcony

A double bed with a wooden headboard, two bedside tables with lamps, and a checkered bedspread.

Standard Double Room, Balcony

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Accessible

A neatly made bed with white linens, a wooden nightstand with a lamp, and a headboard.

Standard Double Room, Accessible

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Balcony, Mountain View

A neatly made bed with striped bedding, a wooden nightstand with a lamp, and a wall switch.

Standard Double Room, Balcony, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room, Terrace, Mountain View

A neatly made bed with white linens and a wooden headboard, a bedside table with a lamp, and a plain orange wall.

Standard Triple Room, Terrace, Mountain View

  • Mountain view
  • 24 sq m
  • Sleeps 3
  • 3 Large Twin Beds OR 3 Twin Beds

Standard Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

About the neighborhood

Located in Cilaos, Résidence Hôtelière Otroiza is in the city center and in the mountains. Pitons, Cirques and Remparts of Reunion Island and Piton des Neiges reflect the area's natural beauty and area attractions include Museum of Instruments and Music of the Indian Ocean and AkOatys. Visit our Cilaos travel guide
View more Guest Houses in Cilaos
Map
3 Rue du Pere Boiteau, Cilaos, 97413

What's nearby

  • A signpost in a desert landscape with directions to various locations including Enclos du Volcan, Chapelle Rosemont, Piton Kaper, Cratère Rivals, and Piton de la Fournaise.
    Pitons, Cirques and Remparts of Reunion Island
    16 min walk - 0.9 miles
  • Maison de la Broderie
    8 min walk - 0.5 miles

Getting around

  • Saint-Pierre (ZSE-Pierrefonds)
    95 min drive

Restaurants

  • La Caze Départ
    133 min drive
  • Le Petit Randonneur
    10 min walk
  • La Christophine
    3 min walk
  • Ti' Chouchou
    131 min drive
  • Les sentiers
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: EUR 10 for adults and EUR 5 for children

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Portable fan

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 7 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
A 3% processing fee applies for payments by ANCV Chèques-Vacances (holiday vouchers).

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20.0 per day
Cribs (infant beds) are available for EUR 5.0 per night

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 0.80 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 10 for adults and EUR 5 for children
  • Crib (infant bed) fee: EUR 5.0 per night
  • Rollaway bed fee: EUR 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and ANCV Chèques-vacances; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Is Résidence Hôtelière Otroiza pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Résidence Hôtelière Otroiza?

Check-in begins at 2 PM.

What time is check-out at Résidence Hôtelière Otroiza?

Check-out is at 11 AM.

Where is Résidence Hôtelière Otroiza located?

Located in the heart of Cilaos, this guesthouse is within 1 mi (2 km) of Maison de la Broderie and Pitons, Cirques and Remparts of Reunion Island. Piton des Neiges and Réunion National Park are also within 6 mi (10 km).

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Reviews

Résidence Hôtelière Otroiza Reviews

9.2

Wonderful

9.6

Cleanliness

9.4

Location

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 70 out of 111 reviews
Rating 8 - Good. 33 out of 111 reviews
Rating 6 - Okay. 8 out of 111 reviews
Rating 4 - Poor. 0 out of 111 reviews
Rating 2 - Terrible. 0 out of 111 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beatiful stay in Cilaos.

Me and my wife really enjoyed our stay. The small hotel is nicely renovated ,clean and close to the centre of town, with beatiful views from the small veranda.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect base to explore paradise

My wife and I had a great stay here in May of this year. This is a very special town in the center of the Island. The Otroiza hotel is a perfect location to base one's self while exploring this magical spot. I loved how responsive and communicative our host was, responding very well, via Google Translare, to our every need. Thankyou!
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a delightful little find this was! The property owner is absolutely delightful and so very helpful. The room is very spacious and the surrounding areas are lovely. The actual town of Cilaos is so quaint. Really loved it. The actual hotel is quiet, safe, and clean and very centrally located. The parking is very easy and secure as the gate locks at night. Overall, really great place to spend a night or several. Cilaos is a stunning place!
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming little place with a friendly atmosphere

Well appointed, clean and charming little place with extremely comfortable beds. Was a delight to rest there after a very long day of exploring the island. Sylvette (the owner) was kind enough to wait for me after a late arrival due to flight delays, but it is important to communicate with the hotel if you’re going to be late as the reception closes at 8pm (it’s a quiet, isolated and sleepy little town). All in all, great experience with very friendly, laid-back but courteous service. Many public amenities and facilities located within walking distance from the hotel and staff are happy to recommend them.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Really helpful lady who looked after the property - many gestures got us by with our limited French. The front desk is not manned, you have to go the lady in the clothes shop next door but that is not an issue. Breakfast hearty and worthwhile.
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout OK 👌
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Séjour très agréable, l’accueil très chaleureux et arrangeant . Très proche du centre-ville et départ randonnée
Stayed 1 night in May 2026
Verified review

6/10 Okay

Disliked: Amenities
Un bon hôtel pour une nuit.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilité d accès pour la ville et les rando
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil hyperchaleureux, et à disposition de la clientele
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Manque du savon mains au lavabo, mais très satisfaisant dans l'ensemble. Personnel agréable.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
B&B en muy buenas condiciones e ideal para explirar Cilaos. Muy buen desayuno y super centrico.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
Hôtel propre mais vieillot, pommeau de douche défectueux. Eau chaude qui tarde à venir. Literie confortable. Rapport qualité/prix décevant
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Nous avions réservé cet hôtel exprès pour avoir une chambre avec vue dégagée sur la montagne… nous avons eu une chambre, avec certes un petit jardinet, mais vue sur un mur et palissade. L hôtel est mal insonorisé et bruyant tôt le matin La chambre est très propre et la literie très bonne
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
J’ai pour habitude d’aller dans cet hôtel. Pour cette fois j’ai été déçue par « la mise à la porte » de notre chambre Je comprends qu’il y ait des horaires que je respecte à chaque fois, mais j’avais prévenu que j’avais une course le matin même. A 10h50, quelqu’un est venu frapper à notre porte : « il vous reste 5 minutes ! » Je ne pense pas que nous reviendrons.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

séjour convenable

Notre séjour était convenable, les rideaux n'étaient pas assez occultant à mon gout, autre chose l'eau chaude était longue à arriver pour la douche, les petits déjeuners étaient corrects. dans l'ensemble bon séjour.
Stayed 3 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Très satisfaisant
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon sejour

Hôtel calme, très bonne situation géographique pour les différentes randonnées à Cilaos. L'accueil est sympa, avec les explications adéquates. La chambre a une petite terrasse agréable au RDC. Serviettes fournies, frigo et verres équipent la chambre. Un micro onde disponible à l'étage. Un bon rapport qualité prix.
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities, room comfort

Bof

Hôte pas spécialement agréable, on avait l'impression de déranger. Attention, il y a deux types de lits proposés ici : des grands et des très grands, ce qui change tout pour moi, qui suis assez massif. J'ai donc pris une chambre spécialement avec un très grand lit, pour avoir de la place et ne pas déranger ma conjointe.. Finalement c'est un lit normal que nous avons eu. L'hôte nous dit que tous les lits sont identiques.. Dans ce cas pourquoi les proposer à un tarif différent ?! Ensuite la literie était peu confortable, les draps déchirés par endroit.. La salle de bain, petite, avec sa douche minuscule et son pommeau de douche qui ne tenait plus. Cet "hôtel" est bien pour qui n'est là que pour un court passage. Sinon globalement très propre.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Petit hotel typique à l'entrée de Cilaos tres bien entretenu, super accueil. Idéal pour aller passer un ou deux jours à profiter des nombreuses balades que le cirque propose !
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
séjour agréable , personnel très à l'écoute et disponible.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait pour un séjour à Cilaos

Hôtel très bien situé à l’entrée du centre de Cilaos Accueil chaleureux et confort bien appréciable
Stayed 2 nights in Dec 2023
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort

Tres agreable

Bonne situation au centre ville. Un bon sejour à recommander
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cosy et pratique

Idéalement placé au cœur de Cilaos, l'hôtel est tenu par des personnes très arrangeants qui ont gracieusement accepté de garder notre voiture le temps de notre dernière randonnée. Nous n'avons pas pris le petit-déjeuner. L'hôtel étant au centre ville, il y a plein de commodités alentour.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

C'est ici qu'il faut se poser à Cilaos !

Structure à taille humaine, très confortable, à deux pas du centre de Cilaos. Sera votre point de chute idéal pour toutes vos randonnées ! Accueil et communication du staff très chaleureux, professionnel, complet et arrangeant. Petit déjeuner ultra complet et chambre très propre, confortable, calme pour (re)prendre des forces. Possibilité de parking. C'est la bonne adresse à Cilaos !
Stayed 1 night in Oct 2023