Vacations Close To Churchill Downs

Staff is amazing....the shuttle was not working and we were offered an uber by the front desk mgr. We didn't use, but how nice to be offered an alternative.

Property was nice! Room was as expected! Valet/service was much to be desired! Room service snd bar service was some of the worst I’ve ever encountered! Was told by room service they had water; but if I wanted then I had to come get them myself! She wasn’t delivering them! Bartender in the hotel lounge was so bad it was laughable!! Told us she was doing us a favor by waiting on us! Lost her mind when I ask for 3 small bowls to put nuts in so our party of eight didn’t have to pass around the same cardboard cup she put them in!

No refrigerator in my room...also no information on hotel instructions or services in our room

This was probably the BEST hotel I have ever stayed in!

The rooms were fairly clean, and we had no real issues. For the price, it was a great value and a great location (if you’re doing a lot of stuff downtown). I would stay there again at that price. The biggest negatives for us were this: (1) The loading/unloading area, foyer, and elevator reeked of weed almost every time we passed through. Our family joked about getting a contact high. And (2) The option of connecting rooms was not an option (it wasn’t selectable upon booking online or at the front desk upon asking).

The bathtub didnt drain the shower water so you had to stand in dirty water while showering. Then, called and was told there was an airport shuttle that ran 7a-7p. So we get up to go to the airport and was told the ONLY shuttle the hotel had was in the shop. Had to pay for an Uber. Was told they would refund the amount for the Uber. But because I didnt tell them the shower didnt drain pretty much eas told oh well. I was traveling with 2 young kinda. Flight was canceled at 11pm and the last thing we wanted to do was tell someone about the shower bot working.