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Best Western Chula Vista/Otay Valley Hotel

2.5 star property
Hotel with free breakfast, near Kaiser Permanente Otay Mesa Medical Offices

Choose dates to view prices

Photo gallery for Best Western Chula Vista/Otay Valley Hotel

Lobby
Fitness facility
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi
Reception
Free continental breakfast
Located in the heart of Chula Vista, the Best Western Chula Vista/Otay Valley Hotel offers a continental breakfast and helpful staff. Enjoy the outdoor pool, gym, meeting rooms, free WiFi, and dry cleaning services.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(89 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Renovated in 2020
Hydromassage showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Refrigerator
TV
Renovated in 2020
Hydromassage showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

7.4 out of 10
Good
(13 reviews)

Highlights

Air conditioning
Refrigerator
TV
Renovated in 2020
Hydromassage showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(106 reviews)

Highlights

Air conditioning
Refrigerator
TV
Renovated in 2020
Hydromassage showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
4450 Main Street, Chula Vista, CA, 91911

What's nearby

  • Las Americas Premium Outlets - 4 min drive - 4.2 miles
  • Sesame Place San Diego - 4 min drive - 2.4 miles
  • Sharp Chula Vista Medical Center - 4 min drive - 3.1 miles
  • San Ysidro Border Crossing - 4 min drive - 4.4 miles
  • North Island Credit Union Amphitheatre - 5 min drive - 2.6 miles

Getting around

  • Iris Avenue Trolley Station - 5 min drive
  • Old Town Transit Center - 19 min drive
  • San Diego Intl. Airport (SAN) - 26 min drive

Restaurants

  • ‪In-N-Out Burger - ‬8 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Jollibee - ‬3 min drive
  • ‪Little Sakana - All You Can Eat Sushi - ‬3 min drive

About this property

Best Western Chula Vista/Otay Valley Hotel

Hotel remodeled in 2020 and located near North Island Credit Union Amphitheatre
Located close to Kaiser Permanente Otay Mesa Medical Offices and Sharp Chula Vista Medical Center, Best Western Chula Vista/Otay Valley Hotel provides free continental breakfast, laundry facilities, and a gym. Free in-room WiFi and a business center are available to all guests.
You'll also find perks like:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • Express check-out, luggage storage, and a vending machine
  • A banquet hall, meeting rooms, and smoke-free premises
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 118 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and desk chairs. Guest reviews speak well of the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with hydromassage showers and deep soaking tubs
  • TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1990
  • Renovated entire property - January 2020
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Best Western Otay
Best Western Otay Valley Hotel
Best Western Plus Otay
Best Western Plus Otay Valley
Best Western Plus Otay Valley Chula Vista
Best Western Plus Otay Valley Hotel
Best Western Plus Otay Valley Hotel Chula Vista
Otay Valley Best Western
Best Western Vista/Otay Valley Hotel
Best Western Chula Vista/Otay Valley
Best Western Vista/Otay Valley
Holiday Inn Chula Vista
Chula Vista Holiday Inn
Best Western Chula Vista/Otay Valley Hotel Hotel
Best Western Chula Vista/Otay Valley Hotel Chula Vista
Best Western Chula Vista/Otay Valley Hotel Hotel Chula Vista

Frequently asked questions

Does Best Western Chula Vista/Otay Valley Hotel have a pool?

Yes, this property has an outdoor pool.

Is Best Western Chula Vista/Otay Valley Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Chula Vista/Otay Valley Hotel?

Self parking is free at this property.

What time is check-in at Best Western Chula Vista/Otay Valley Hotel?

Check-in start time: 4 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Chula Vista/Otay Valley Hotel?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is Best Western Chula Vista/Otay Valley Hotel located?

Located in Otay, this hotel is within 3 mi (5 km) of Kaiser Permanente Otay Mesa Medical Offices, North Island Credit Union Amphitheatre, and Sharp Chula Vista Medical Center. Las Americas Premium Outlets and San Ysidro Border Crossing are also within 6 mi (10 km).

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Best Western Chula Vista/Otay Valley Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 669 out of 1503 reviews
Rating 8 - Good. 326 out of 1503 reviews
Rating 6 - Okay. 227 out of 1503 reviews
Rating 4 - Poor. 143 out of 1503 reviews
Rating 2 - Terrible. 138 out of 1503 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much enjoyed my stay here. The bed was comfier than my own lol.
Stayed 2 nights in Oct 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are professional and very clean rooms.
Stayed 1 night in Sep 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Lizzete

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Jul 2025

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay! I was sad to find out that the pool was closed, but it’s understandable there was some construction going on.
Stayed 2 nights in Aug 2025

8/10 Good

Puchky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice bed and very quiet y good breakfast in the morning
Stayed 1 night in Jun 2025

6/10 Okay

Erin

Liked: Cleanliness, staff & service
Disliked: Amenities
They had the pool shut down, which is the reason I chose this location specific
Stayed 1 night in Sep 2025

6/10 Okay

Carlos

Disliked: Amenities, property conditions & facilities
Water pressure in shower and sink very good.
Stayed 1 night in Aug 2025

10/10 Excellent

selene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great staff, clean and comfortable bed.
Stayed 2 nights in Apr 2025

10/10 Excellent

Dave

Liked: Cleanliness, property conditions & facilities
The pl e is great they are doing a lot off up great it looks very clean great job on keeping it clean 👍
Stayed 1 night in Aug 2025

4/10 Poor

Robin

Disliked: Cleanliness
Room
Stayed 2 nights in Aug 2025

4/10 Poor

Blake

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty there was hair on the bathroom wall, what looked like blood spattered by the bed and worst of all there was what I'm pretty sure is human feces smeared on the chair in the room.
Stayed 1 night in Sep 2025

10/10 Excellent

Enrique

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in Jun 2025

8/10 Good

Maria G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was being remodeled, my room was clean and quiet.
Stayed 1 night in Jun 2025

6/10 Okay

Lucia

Disliked: Amenities
Clean sheets, room was okay, but only one bath towel available for a room for 4 not good.
Stayed 1 night in Aug 2025

4/10 Poor

Press

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under construction, which was not mentioned to us.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
under construction, entire place smelled
Stayed 1 night in Jul 2025

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t stay at the hotel because they were renovating the front lobby and everyone had to wait outside in a small window to check-in. Wasted $150 and couldn’t even stay.
Stayed 1 night in Aug 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service
The property is under going some well deserved renovations. The staff are great, and they do make an obviouseffort to keep things as today as possible
Stayed 3 nights in Apr 2025

4/10 Poor

Emily

Disliked: Cleanliness, amenities, property conditions & facilities
Lobby was closed which was unfortunate after a long day of travel.
Stayed 1 night in May 2025

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More parking space would be nice.
Stayed 1 night in May 2025

10/10 Excellent

GUILLERMINA MALAGA DE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 1 night in Apr 2025

10/10 Excellent

JINGYU

Liked: Cleanliness, staff & service, property conditions & facilities
GOOD SERVICE
Stayed 2 nights in Apr 2025

6/10 Okay

Robin

Liked: Staff & service
Disliked: Amenities
Property waz under construction with a cease and desist order posted. Staff was awesome, but the eggs etc. for breakfast were cold
Stayed 1 night in May 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Check in slow and under construction

Lobby and check in is under construction. Property is under new management and rooms were slow to be available for check in. We waited at the pool until a room was available even though we had a reservation.
Stayed 1 night in May 2025

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