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Captains Club Hotel

Property class: 4

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Photo gallery for Captains Club Hotel

A hotel room with a large bed, a desk with a chair, a view of boats through the window, and a painting on the wall. - Captains Club Hotel (Christchurch)
A riverside terrace with lounge chairs, tables, and a view of boats on the water. - Captains Club Hotel (Christchurch)
A waterfront area with a brick wall, three Adirondack chairs, and three boats docked along the water. - Captains Club Hotel (Christchurch)
A modern living room with a large TV, two sofas, a glass coffee table, and large windows offering a view of a body of water and greenery. - Captains Club Hotel (Christchurch)
A waterfront hotel with a modern glass facade, a dock with boats, and a clear blue sky. - Captains Club Hotel (Christchurch)
Take advantage of free full breakfast, a terrace, and a hair salon at Captains Club Hotel. Treat yourself to a facial, a massage, or a body scrub at the onsite spa. The on-site local and international cuisine restaurant, Captain's Club Restaruant, offers breakfast, lunch, dinner, light fare, and al fresco dining. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Luxury Double Room, River View

A neatly made bed with white linens, two orange pillows, and a brown throw blanket.

Luxury Double Room, River View

9.6 out of 10
Exceptional
(16 reviews)
  • River view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Luxury Twin Room, River View

A hotel room with two beds, a desk, a chair, and a large window with a view.

Luxury Twin Room, River View

9.4 out of 10
Exceptional
(3 reviews)
  • River view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Luxury Suite, River View (Small)

A modern living room with a beige sectional sofa, a coffee table, a floor lamp, and a view of boats through large windows.

Luxury Suite, River View (Small)

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Luxury Suite, River View (Large)

A modern hotel room with a large bed, a wooden nightstand, a desk, and a view of boats through large windows.

Luxury Suite, River View (Large)

  • River view
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Luxury Suite, 3 Bedrooms, River View

A modern hotel room with a large window, a bed with white linens and a teal throw, a bedside table with a lamp, and a chair by the window.

Luxury Suite, 3 Bedrooms, River View

  • River view
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for Luxury Double or Twin Room, Mobility Accessible

A neatly made bed with a blue and white patterned pillow, a teal throw blanket, and a wooden headboard.

Luxury Double or Twin Room, Mobility Accessible

  • River view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite

A hotel room with a bed, a sofa, a coffee table, and a view of a lake with boats.

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Luxury Suite, Multiple Beds, River View

A modern living room with a grey sectional sofa, a dining area with blue chairs, and a kitchen in the background.

Luxury Suite, Multiple Beds, River View

  • River view
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Christchurch, Captains Club Hotel is on the riverwalk. Poole Harbour and Sandbanks Beach are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore New Forest National Park and Bournemouth Beach. Littledown Sports Center and Boscombe Chine Gardens Mini Golf Course are also worth visiting. Take an opportunity to explore the area for water adventures such as fishing. Visit our Christchurch travel guide
Map
Wick Lane, Christchurch, England, BH23 1HU

What's nearby

  • A marina with several sailboats docked, a church with a clock tower, and lush greenery in the background.
    Christchurch Priory
    6 min walk - 0.4 miles
  • A calm water body surrounded by tall grasses and a distant tower.
    Stanpit Marsh
    9 min walk - 0.5 miles
  • Red House Museum and Gardens
    5 min walk - 0.3 miles
  • Christchurch Castle
    8 min walk - 0.4 miles
  • Regent Centre
    8 min walk - 0.4 miles

Getting around

  • Christchurch Station
    14 min walk
  • Bournemouth (BOH-Bournemouth Intl.)
    9 min drive

Restaurants

  • McDonald's
    3 min drive
  • Coffee #1
    5 min drive
  • Den's Fish & Chips
    4 min drive
  • The Bear of Burton
    3 min drive
  • Caffè Nero
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Captain's Club Restaruant
  • Quay Bar

Things to do

  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2006
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property class

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Frequently asked questions

Does Captains Club Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM–7:00 PM.

Is Captains Club Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Captains Club Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Captains Club Hotel?

Check-out is at 11 AM.

Where is Captains Club Hotel located?

Situated on the riverwalk, this spa hotel is 0.2 mi (0.4 km) from Christchurch Priory and 2.9 mi (4.7 km) from New Forest National Park. Regent Centre and Christchurch Castle are also within 10 minutes. Christchurch Station is 14 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Captains Club Hotel Reviews

9.6

Exceptional

9.6

Cleanliness

9.4

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 172 out of 220 reviews
Rating 8 - Good. 39 out of 220 reviews
Rating 6 - Okay. 8 out of 220 reviews
Rating 4 - Poor. 1 out of 220 reviews
Rating 2 - Terrible. 0 out of 220 reviews

Reviews

Verified review

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole stay was great staff were excellent very helpful and thoughtful will definitely be coming back and will recommend to friends
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay, and we would definitely return. Really helpful (and welcoming) to have a reserved space in the car park on our arrival. Very large room with a stunning view over the river. The location is amazing. A very comfortable bed and pillows. Very helpful staff.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel, quiet, very comfy bed, excellent location, good choice at breakfast, friendly staff.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab stay, lovely breakfast. Very comfortable bedrooms (shame there was a disco at the sailing club next door!) Would highly recommend and loved the 3 bed suite as a family of 5
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Mihir

Liked: Cleanliness, staff & service, amenities
Very spacious, clean, modern and fully furnished. Beds were soft and cosy. Breakfast was great. Awesome experience despite the weather! Would definitely return.
View from the room overlooking the river
Nice decor
Interior decor was nice
Spacious and modern open plan kitchen
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Tracey

Liked: Staff & service, amenities
We love staying here. Beautiful location. Staff very attentive and look after you at every opportunity. The rooms are spotlessly clean, spacious and comfortable.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Very good stay at the Captains Club perfect view, it was just one night and we loved it. We had dinner which was also great. Thank you!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel, gorgeous view and lovely large room.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Bhavish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we booked was a two bedroom apartment with a cinema room and a kitchen. It was spacious as it had two bathrooms and a huge lounge - perfect for a family. The slight downside was the tv and sound system wasn’t working in the cinema room but overall the staff were helpful by allowing us to check out a little later than normal. I have to give special mentions for Jane and Katie (at the reception desk) and Harry (restaurant and bar). All of whom were excellent with the way they interacted with us. A couple of areas of feedback. The breakfast buffet should be expanded as it was minimal. I booked a two spa treatments for my wife as it was her birthday but the massage was average at best. Given the prices we believe it should have been better. Overall a great weekend getaway.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a very enjoyable mini break, staff friendly, food good especially breakfast. Peaceful overlooking the river ,very relaxing.
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Lauraine

We had a lovely time. It’s a really nice hotel. The staff are great although service was a little slow for breakfast. A beautiful setting
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Ronald

Fabulous breakfast and guy on reception with friendly
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel with the friendly and so helpful staff that could not do enough for you. Well equipped rooms and great bathrooms
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely retreat

Had a really good one night stay, food was lovely and a nice friendly atmosphere throughout. All staff we encountered were friendly and helpful going out of their way when the spa shut earlier than we were told allowing us to use it
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Michael

Liked: Amenities
View from room snd location for walks
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from entire team.Great room and river view. FOOD was exceptional and hotel size very comfortable to accommodate all guest requirementd.Definitely revisit
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend 👌

Great hotel, absolutely brilliant location. Wanted to take my parents away and they loved the hotel. Riverside views from large windows to enjoy, a nice walk along the river into town, close to Mudeford Quay and all the lovely beaches. Great staff. Delicious breakfast each morning.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Accommodation is expensive but excellent. Restaurant service could have been more relaxed. Location is superb alongside the river. Restaurant is overpriced ! Having said that we will be back because of the excellent location and the fabulous suite we had.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Catol

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spacious and river view rooms. Lush bed. Great food and staff. Outside river view dining and lovely walks along river. Beautiful scenery of boats, paddle boarders etc. Much better than Poole! A great place to stay. Will definitely return. You must try …… you will LOVE .
Stayed 2 nights in Aug 2024
Verified review

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay here with my Granddaughter, we enjoyed massages and the spa pool and sauna, all very relaxing. Delicious and very filling breakfast. Lovely large room with views over the river. Would have given 5 stars but the requested twin was not made up and there was an event whose Disco was loud and went on until midnight.
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Iestyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great breakfast!

Hotel was clean tidy and welcoming. The "spa" is a very small pool and sauna. It was warm and quiet when we went so we were happy but its not a Spa. The breakfast was amazing - worth the wait as it seems every breakfast is cooked fresh to order. It certainly tasted like that. Lovely river side room.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Peta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay with fab view

Really lovely stay for one night in a recently refurbished roomy double with lovely shower room and view across the river. Comfortable bed and well sound proofed. Didn’t have dinner but had beautifully made cocktails in the bar as a nightcap. Can recommend!! Breakfast was served efficiently by friendly staff, my only small complaint was that my breakfast was served lukewarm on cold plates. Will definitely return soon!!
Stayed 1 night in Oct 2023
Verified review

6/10 Okay

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First impression, on arrival was pleasant location and staff fairly hospitable. Room a good size, clean and lovely view of river, however some niggles overshadowed this by inadequate instructions on some of the room facilities eg. room safe. It was noisy at times, as outside seating area below window. I am also disappointed there was no small chiller/fridge in room especially in an expensive hotel as this. . Restaurant staff very helpful and restaurant was pleasant. Overall unsure if I would return to this establishment.
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

JITEN

The hotel experience was mediocre. The telephone in the room was out of order, leaving no way to contact reception or room service without physically going to the front desk. There was also no mobile signal, so using a mobile phone wasn’t an option either. The spa was fine but lacked atmosphere; as the only guest there, no refreshments were offered to help me relax. The room carpet had a visible stain, despite attempts to conceal it. Although the website claimed to offer 24-hour room service, this was not the case. When I returned to the hotel at 2 a.m., I was met by the night porter, who was also cleaning. Upon asking about room service, the only option offered was a chicken sandwich, which he would prepare, so I ended up going to bed hungry. However, I can’t fault the staff, as they were all friendly and polite.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our time at Captains Club Hotel and Spa Thank You
Stayed 2 nights in May 2026