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The Willows Hotel

3.0 star property
Guests warm themselves by the lobby fireplace while enjoying Lake Michigan views at this boutique hotel where service and convenience create a welcoming atmosphere

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Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout drapes - The Willows Hotel (Chicago)
Lobby sitting area - The Willows Hotel (Chicago)
Lobby - The Willows Hotel (Chicago)
Dining - The Willows Hotel (Chicago)
Front of property - The Willows Hotel (Chicago)
The Willows Hotel offers a cozy retreat near Lake Michigan with boutique charm. Relax by the lobby fireplace after exploring, and stay connected with in-room WiFi. Concierge services and luggage storage ensure a hassle-free stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout drapes

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Bathrobes
Shower/tub combination
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Executive Room, 1 King Bed

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Private bathroom
Bathrobes
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, desk, blackout drapes

Junior Suite, 1 King Bed

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Bathrobes
Shower/tub combination
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout drapes

Room, 1 Queen Bed (Small)

7.8 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Bathrobes
Shower/tub combination
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Bathrobes
Shower/tub combination
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Located in Lakeview, a neighborhood in Chicago, The Willows Hotel is near a metro station and near the beach. The area's natural beauty can be seen at Lake Michigan and Millennium Park, while Chicago Theatre and Art Institute of Chicago are cultural highlights. Looking to enjoy an event or a game? See what's going on at Wrigley Field or Soldier Field. Sailing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Chicago travel guide
Map
555 W Surf St, Chicago, IL, 60657

What's nearby

  • Lincoln Park showing a city and a lake or waterhole
    Lincoln Park
    5 min walk - 0.3 miles
  • Vibrant garden and barn at Lincoln Park Zoo in Chicago during autumn
    Lincoln Park Zoo
    19 min walk - 1.0 mile
  • Wrigley Field showing a city and landscape views
    Wrigley Field
    3 min drive - 1.4 miles
  • Vic Theatre
    14 min walk - 0.8 miles
  • DePaul University-Lincoln Park
    16 min walk - 0.9 miles

Getting around

  • Chicago Clybourn Station
    4 min drive
  • Diversy Station
    11 min walk
  • Chicago O'Hare Intl. Airport (ORD)
    48 min drive

Restaurants

  • Starbucks
    3 min walk
  • Duke Of Perth
    1 min walk
  • Chipotle Mexican Grill
    2 min walk
  • Le Petit Marcel
    3 min walk
  • Cesar's Killer Margaritas
    3 min walk

About this property

The Willows Hotel

Boutique hotel near Lake Michigan
The Willows Hotel provides a fireplace in the lobby and more. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Concierge services, an elevator, and luggage storage
  • Smoke-free premises, coffee/tea in the lobby, and a vending machine
  • A front-desk safe and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff and location
Room features
All 55 rooms offer comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and bathrobes. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Refrigerators, housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 26 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 26 per day (300 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Frequently asked questions

Is The Willows Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Willows Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Willows Hotel?

Check-out is at 11 AM.

Where is The Willows Hotel located?

Located in Lakeview, this boutique hotel is within a 15-minute walk of Lincoln Park and Lake Michigan. Wrigley Field and Michigan Avenue are also within 3 mi (5 km). Diversy Station is 11 minutes by foot and Wellington Station is 12 minutes.

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Reviews

The Willows Hotel Reviews

8.4

Very Good

8.6

Cleanliness

10

Location

8.8

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 523 out of 1001 reviews
Rating 8 - Good. 257 out of 1001 reviews
Rating 6 - Okay. 128 out of 1001 reviews
Rating 4 - Poor. 66 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

Reviews

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great location, liked the mini bar and snacks in room
Stayed 2 nights in Dec 2025

8/10 Good

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice and room was clean
Stayed 1 night in Dec 2025

10/10 Excellent

Lauren

Liked: Cleanliness, property conditions & facilities
Such a lovely location, proximity to parking and restaurants and cozy lobby.
Stayed 1 night in Dec 2025

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely helpful and pleasant.
Stayed 1 night in Oct 2025

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Clean room. Very cozy and quaint lobby area. The staff were very accommodating and friendly. It was in a perfect location, within walking distance to everything we needed.
Stayed 1 night in Dec 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
The room was a great size and very clean. The downstairs is gorgeous as well, and it feels like a very safe hotel with the double locks! We had a very nice stay here.
Stayed 1 night in Oct 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Small quaint hotel in nice area with shops and restaurants.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room | Staff | Shops nearby
Stayed 2 nights in Sep 2025

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem. Great location, great place to stay!
Stayed 2 nights in Aug 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, good nearby parking, easy check in, no issues, very safe area
Stayed 1 night in Sep 2025

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a bit older, but the room was very nice and clean! In the BEST location. It was very convenient to walk around -- many food places and stores (CVS, target).
Stayed 1 night in Oct 2025

8/10 Good

Geralyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and service was good. Good restaurants close by. Coffee machine in lobby could have been updated. M&M ‘s in room were old
Stayed 4 nights in Nov 2025

10/10 Excellent

Suadi

Liked: Cleanliness, staff & service, amenities
Very clean, staff was super nice and the beds are big and comfy. The water pressure of the shower is literally perfect as well. I will definitely come back here in the future if I'm ever in Chicago.
Stayed 2 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay there when in Chicago for Cubs games. Great neighborhood, good access to running area, and easy walk to Wrigley Field.
Stayed 2 nights in Oct 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
The hotel was very comfortable - especially liked the robes!
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. The parking was safe and just across the street and very easy to navigate. There were plenty of eating options in the surrounding areas.
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was welcoming and accommodating.
Stayed 1 night in Jul 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Great location.
Stayed 1 night in Sep 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found our new Hotel while in Chicago. Front desk attendant very helpful and friendly. Quiet, clean and very charming.
Stayed 1 night in Oct 2025

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe neighborhood.
Stayed 1 night in Sep 2025

8/10 Good

Misty

Liked: Cleanliness, amenities, property conditions & facilities
Good price and very nice lobby. Rooms clean. Very small. Very old but ok for a couple nights.
Stayed 1 night in Oct 2025

8/10 Good

Anthony William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great, building is old and tired and could use updating. Location is ideal in the Lakeview East neighborhood.
Stayed 4 nights in Oct 2025

10/10 Excellent

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff, clean room, terrific location!
Stayed 3 nights in Jun 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this place! Gorgeous room, fantastic location, very nice staff. Definitely will stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Kelli

Great location!
Stayed 2 nights in Jun 2025