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Swissotel - Chicago

4.5 star property
A modern urban retreat with WiFi connectivity and convenient dining options just steps from Millennium Park, perfect for exploring Chicago's attractions

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Swissotel - Chicago, near Michigan Avenue, offers a peaceful respite with a garden and welcoming lobby fireplace. Enjoy spa treatments or meals at The Palm restaurant. Practical amenities include dry cleaning services and bike rentals.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Classic Double Room, 2 Double Beds, City View

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Classic Double Room, 2 Double Beds, City View

9.2 out of 10
Wonderful
(54 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, River View

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Classic Room, 1 King Bed, River View

9.2 out of 10
Wonderful
(42 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, 2 Double Beds, River View

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Classic Double Room, 2 Double Beds, River View

8.6 out of 10
Excellent
(27 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Lake View (Lake View)

Classic Room, 1 King Bed, Lake View (Lake View) | Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Lake View (Lake View)

9.0 out of 10
Wonderful
(34 reviews)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, 2 Double Beds, Lake View

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Classic Double Room, 2 Double Beds, Lake View

9.8 out of 10
Exceptional
(21 reviews)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Corner Room, 1 King Bed, City View

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Premier Corner Room, 1 King Bed, City View

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View, Corner

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Premier Room, 1 King Bed, City View, Corner

9.6 out of 10
Exceptional
(4 reviews)
  • Lake view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

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Classic Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(142 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View

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Executive Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(7 reviews)
  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

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Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

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Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

7.0 out of 10
Good
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

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Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

9.6 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

10.0 out of 10
Exceptional
(9 reviews)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

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Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

10.0 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Classic 2 Double Beds Wheelchair Accessible

  • Sleeps 2
  • 2 Double Beds

Classic 2 Double Beds Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Double Beds

Classic 2 Double Beds Accessible with Roll In Shower

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Double Beds

Classic 1 King Bed Wheelchair Accessible

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Accessible with Roll In Shower

8.8 out of 10
Excellent
(3 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

River View Room 1 King Bed Wheelchair Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • River view
  • Sleeps 3
  • 1 King Bed

River View Room 2 Double Beds Accessible

10.0 out of 10
Exceptional
(1 review)
  • River view
  • Sleeps 4
  • 2 Double Beds

River View Room 1 King Bed Accessible with Roll In Shower

  • River view
  • Sleeps 3
  • 1 King Bed

River View Room 2 Double Beds Accessible with Roll In Shower

  • River view
  • Sleeps 4
  • 2 Double Beds

Lake View Room 2 Double Beds Accessible

  • Lake view
  • Sleeps 2
  • 2 Double Beds

Lake View Room 1 King Bed Accessible

8.4 out of 10
Very good
(5 reviews)
  • Lake view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Lifestyle Suite, 1 King Bed, City View

  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located in Downtown Chicago, a neighborhood in Chicago, Swissotel - Chicago is near a metro station and on a river. Cloud Gate and Merchandise Mart are notable landmarks, and travelers looking to shop may want to visit Michigan Avenue and Navy Pier. Looking to enjoy an event or a game? See what's going on at Soldier Field or McCormick Place. Discover the area's water adventures with kayaking, windsurfing, and sailing nearby, or enjoy the great outdoors with hiking/biking trails. Guests love the hotel's location for the sightseeing. Visit our Chicago travel guide
Map
323 E Wacker Dr, Chicago, IL, 60601

What's nearby

  • Reflection of a Chicago buildings in a mirror of Chicago Bean, Millennium Park, Chicago city, USA., Shutterstock ID 1129809965, Purchase Order: SP-2109, Order Number: SP-2109 Qantas AU US Sale New Ads
    Millennium Park
    5 min walk - 0.3 miles
  • Scene of Chicago street bridge with traffic among modern buildings of Downtown Chicago at Michigan avenue in Chicago, Illinois, United States, Business and Modern Transportation concept
    Michigan Avenue
    5 min walk - 0.3 miles
  • Chicago Riverwalk
    Chicago Riverwalk
    6 min walk - 0.4 miles
  • Chicago Theatre
    Chicago Theatre
    10 min walk - 0.5 miles
  • Grant Park
    Grant Park
    10 min walk - 0.5 miles

Getting around

  • Millennium Station
    9 min walk
  • Randolph-Wabash Station
    10 min walk
  • Chicago O'Hare Intl. Airport (ORD)
    50 min drive

Restaurants

  • Swissôtel
    1 min walk
  • Sheraton Club Lounge - 33 Floor
    3 min walk
  • American Craft Kitchen & Bar
    3 min walk
  • Swissôtel Chicago Lobby Lounge
    1 min walk
  • Tre Dita
    3 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transportation

  • Valet parking on site (USD 87 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 8:00 AM to noon on weekends; USD 5 to 35 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Amuse
  • The Palm

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Billiards/pool table
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center

Outdoors

  • Garden
  • On a river
  • Vegetable garden

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 43 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • iPod dock
  • Pay movies
  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35.22 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 35.00 per person
  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 87.00 per night
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number 60601, 60601, Hotel License

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Swissotel - Chicago pet-friendly?

Yes, Swissotel - Chicago allows dogs (limit 1 total) with a maximum weight of up to 25 lbs per pet. There's a deposit of USD 250.00 per stay and a fee of USD 50 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for USD 87.00 per night.

What time is check-in at Swissotel - Chicago?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Swissotel - Chicago?

Check-out is at noon.

Where is Swissotel - Chicago located?

Located in Downtown Chicago, this luxury hotel is within a 10-minute walk of Aon Center, Michigan Avenue, and Millennium Park. Chicago Riverwalk and Lake Michigan are also within 10 minutes. Randolph-Wabash Station is 10 minutes by foot and State Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Swissotel - Chicago Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 2420 out of 3385 reviews
Rating 8 - Good. 523 out of 3385 reviews
Rating 6 - Okay. 211 out of 3385 reviews
Rating 4 - Poor. 102 out of 3385 reviews
Rating 2 - Terrible. 129 out of 3385 reviews

Reviews

Verified

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel, rooms are clean , the best for us was the location, i would recommend
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the location was perfect!
Stayed 7 nights in May 2026
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth, great room, beautiful views, staff were great and very helpful.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Madalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the view was amazing room and bathroom were clean and very comfortable hotel was centrally located
Stayed 1 night in May 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in May 2026
Verified

8/10 Good

Sridhar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very convenient to river walk and vicinity.
Stayed 1 night in May 2026
Verified

10/10 Excellent

ROBIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a great little action to downtown places/parks and the river walk.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanest and nicest hotel in Chicago
Stayed 1 night in May 2026
Verified

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the fitness center to the restaurant, all facilities are well maintained by staff and they were helpful with all requests.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

vijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, walk to all major attractions. Friendly staff. Hotel room was very clean and comfortable. Price was pretty reasonable
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Ozan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful
Stayed 5 nights in May 2026
Verified

8/10 Good

Qushona L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is closer to Navy pier. Not a lot of nice food options around.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Ana Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, friendly staff, and comfortable rooms. Bernard assisted us with booking cruise tours and got us a great discount. Ask for him. Will def come back and stay here next time.
Stayed 1 night in May 2026
Verified

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good spot and location. Staff was super helpful and nice.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, great view
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with great views and amazing staff
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, property conditions & facilities
The room was fantastic, the hotel bar was fantastic, the staff was fantastic. My only complaint is the restaurant closed at 9p on a Saturday. Overall four out of five experience
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Raymond

Very good Outstanding service
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service & great property. Thank you for the stay
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

sheena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, and an amazing view.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Good, clean, upscale hotel on the river. Nothing dramatic or flashy, but good. Being able to call for a free shoe shine was a nice touch. Reasonably quiet.
Stayed 1 night in May 2026
Verified

8/10 Good

Natalie

Liked: Cleanliness, property conditions & facilities
Helpful staff, great location with views, restaurant and bar on-site
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Kavita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great connecting room and always an amazing stay I always come for the atmosphere and great staff!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night with my wife and kid and the experience was great, view from our room was incredible. We will definitely book again for a longer stay next time.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was amazing! Our room was clean and we loved the view.
Stayed 3 nights in Apr 2026