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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property
Hotel with a 24-hour fitness center, a quick walk to United Center

Choose dates to view prices

Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Front of property - evening/night
Breakfast area
Reception
Standard Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk
Lobby
Hotel Chicago West Loop, in the vibrant West Loop district, offers free WiFi throughout your stay. Maintain routines in the 24-hour gym, and enjoy coffee and tea in the lobby. Guests praise the attentive staff and on-site shopping options.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Gym
  • Housekeeping
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(10 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 Double Bed

1 Double Bed, Non-Smoking, Microwave And Refrigerator

  • Sleeps 2

Queen Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

King Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room, Microwave And Mini-Refrigerator

  • Sleeps 2

Accessible-1 Double, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 2

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About the neighborhood

Map
1622 W Jackson Blvd, Chicago, IL, 60612

What's nearby

  • Rush University Medical Center - 5 min walk - 0.3 miles
  • United Center - 8 min walk - 0.5 miles
  • University of Illinois Chicago - 10 min walk - 0.6 miles
  • Millennium Park - 4 min drive - 2.7 miles
  • McCormick Place - 6 min drive - 4.2 miles

Getting around

  • Chicago Western Avenue Station (BNSF) - 3 min drive
  • Illinois Medical District Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 36 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪The Barn - Hockey Bar - ‬3 min walk
  • ‪Billy Goat Tavern - ‬7 min walk
  • ‪Church's Texas Chicken - ‬4 min walk
  • ‪Dunkin' - ‬7 min walk

About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel near Rush University Medical Center
Located close to United Center and Credit Union 1 Arena, Hotel Chicago West Loop, SureStay Collection by Best Western provides a 24-hour gym and a 24-hour business center. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Express check-out, express check-in, and an elevator
  • Luggage storage, coffee/tea in the lobby, and a water dispenser
  • Concierge services, a vending machine, and ATM/banking services
  • Guest reviews say great things about the helpful staff
Room features
All 115 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 50-inch flat-screen TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

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  • Free WiFi
  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 25 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Property Registration Number 60612

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Frequently asked questions

Is Hotel Chicago West Loop, SureStay Collection by Best Western pet-friendly?

Yes, Hotel Chicago West Loop, SureStay Collection by Best Western allows pets (limit 1 total) with a maximum weight of up to 25 lbs per pet. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hotel Chicago West Loop, SureStay Collection by Best Western?

This property doesn't offer parking.

What time is check-in at Hotel Chicago West Loop, SureStay Collection by Best Western?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Chicago West Loop, SureStay Collection by Best Western?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Chicago West Loop, SureStay Collection by Best Western located?

Located in Near West Side, this hotel is within a 10-minute walk of Rush University Medical Center and United Center. University of Illinois Chicago and Credit Union 1 Arena are also within 15 minutes. Illinois Medical District Station is 7 minutes by foot and Polk Station (Pink Line) is 10 minutes.

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Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 487 out of 1020 reviews
Rating 8 - Good. 249 out of 1020 reviews
Rating 6 - Okay. 145 out of 1020 reviews
Rating 4 - Poor. 74 out of 1020 reviews
Rating 2 - Terrible. 65 out of 1020 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to local attractions
Stayed 1 night in Oct 2025

10/10 Excellent

Sarahi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice!
Stayed 3 nights in Oct 2025

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and within walking distance of our concert! Highly recommend!
Stayed 4 nights in Sep 2025

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here! Nice park nearby, walkable to Union Square and staff was wonderful!!!
Stayed 1 night in Sep 2025

10/10 Excellent

priscilla w.

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing. The lobby was very clean.
Stayed 3 nights in Oct 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful.
Stayed 1 night in Sep 2025

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a convenient location close to the United Center where we attended a concert. Not a fancy hotel,but it was a pleasant stay and there are restaurants within walking distance.
Stayed 1 night in Sep 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The reason we chose this location was to be near the United Center so we could walk there for a concert. It was perfect for that.
Stayed 3 nights in Oct 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for my needs.
Stayed 1 night in Oct 2025

10/10 Excellent

Matthew

Liked: Cleanliness, amenities
I was very suprised….it was quite lovely!
Stayed 1 night in Oct 2025

10/10 Excellent

Nicholas

Nice
Stayed 1 night in Oct 2025

10/10 Excellent

tracey

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean property
Stayed 3 nights in Sep 2025

8/10 Good

Madeleine

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The lobby area could use a deep cleaning and better lighting. The staff was very kind and helpful!
Stayed 1 night in Oct 2025

10/10 Excellent

ROCHELLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean and the staff was wonderful.
Stayed 1 night in Aug 2025

10/10 Excellent

Amberly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, close to the venue. The Mexican restaurant across the street is bomb!
Stayed 1 night in Aug 2025

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Great staff. Parking not the best
Stayed 2 nights in Oct 2025

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was near downtown and i had no issues parking on the street. Staff was so helpful and provided great recommendations.
Stayed 2 nights in Aug 2025

10/10 Excellent

Abdulaziz

Liked: Amenities
Nice small and compact!
Stayed 1 night in Sep 2025

6/10 Okay

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
You have to get there early for the parking passes,however there was free street parking in the area,so it worked out. Decent room for the price.
Stayed 2 nights in Sep 2025

10/10 Excellent

Yasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, parking was included and very convenient
Stayed 2 nights in Jul 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and ideal for solo travelers. I liked the area and the proximity to the United Center.
Stayed 2 nights in Sep 2025

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a great boutique hotel, very clean, staff us amazing
Stayed 2 nights in Jul 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Within walking distance to United Center.
Stayed 2 nights in Sep 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to the United center. Looking for a bar che k out the barn hockey bar.
Stayed 1 night in Sep 2025

6/10 Okay

Joel

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Good option when staying near United Centre as its walking distance. Also close to transit to get around the city. The wifi in my room barely worked. Staff didn't seem helpful
Stayed 2 nights in Oct 2025

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