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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property
This West Loop urban retreat combines style with convenience, offering express check-in and easy access to United Center for sports fans and concert-goers.

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Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, in-room safe, desk - Hotel Chicago West Loop, SureStay Collection by Best Western (Chicago)
Lobby - Hotel Chicago West Loop, SureStay Collection by Best Western (Chicago)
Reception - Hotel Chicago West Loop, SureStay Collection by Best Western (Chicago)
Breakfast area - Hotel Chicago West Loop, SureStay Collection by Best Western (Chicago)
Front of property - evening/night - Hotel Chicago West Loop, SureStay Collection by Best Western (Chicago)
Hotel Chicago West Loop, in the vibrant West Loop district, offers free WiFi throughout your stay. Maintain routines in the 24-hour gym, and enjoy coffee and tea in the lobby. Guests praise the attentive staff and on-site shopping options.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
  • Housekeeping

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking (Small Room)

7.8 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

1 Double Bed, Non-Smoking, Microwave And Refrigerator

  • Sleeps 2
  • Free WiFi

Queen Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2
  • Free WiFi

King Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2
  • Free WiFi

1 Double Bed, Non-Smoking, Small Room, Microwave And Mini-Refrigerator

  • Sleeps 2
  • Free WiFi

Accessible-1 Double, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 2
  • Free WiFi

Accessible-1 King, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 2
  • Free WiFi

About the neighborhood

Located in Near West Side, a neighborhood in Chicago, Hotel Chicago West Loop, SureStay Collection by Best Western is in the entertainment district. Skydeck Ledge is a notable landmark, and the area's natural beauty can be seen at Anna and Frederick Douglass Park and Millennium Park. Looking to enjoy an event or a game? See what's going on at United Center or Credit Union 1 Arena. Visit our Chicago travel guide
Map
1622 W Jackson Blvd, Chicago, IL, 60612

What's nearby

  • Chicago_UnitedCenter_6064077_01
    United Center
    8 min walk - 0.5 miles
  • Tri Taylor
    University of Illinois Chicago
    10 min walk - 0.6 miles
  • Michael Jordan Statue
    6 min walk - 0.4 miles
  • Union Park
    8 min walk - 0.5 miles
  • Credit Union 1 Arena
    13 min walk - 0.7 miles

Getting around

  • Chicago Western Avenue Station (BNSF)
    3 min drive
  • Illinois Medical District Station
    7 min walk
  • Chicago O'Hare Intl. Airport (ORD)
    36 min drive

Restaurants

  • Queenie's Supper Club & Cocktails
    10 min walk
  • The Barn - Hockey Bar
    3 min walk
  • Starbucks
    7 min walk
  • This Little Goat Went To The Taqueria
    11 min walk
  • Honey Butter Fried Chicken
    10 min walk

About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel near Rush University Medical Center
Located close to United Center and Credit Union 1 Arena, Hotel Chicago West Loop, SureStay Collection by Best Western provides a 24-hour gym and a 24-hour business center. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Express check-out, express check-in, and a water dispenser
  • A computer station, a 24-hour front desk, and tour/ticket assistance
  • Concierge services, ATM/banking services, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 115 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 50-inch flat-screen TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 25 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
Property Registration Number 60612

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Frequently asked questions

Is Hotel Chicago West Loop, SureStay Collection by Best Western pet-friendly?

Yes, Hotel Chicago West Loop, SureStay Collection by Best Western allows pets (limit 1 total) with a maximum weight of up to 25 lbs per pet. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Chicago West Loop, SureStay Collection by Best Western?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Chicago West Loop, SureStay Collection by Best Western?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Chicago West Loop, SureStay Collection by Best Western located?

Located in Near West Side, this hotel is within a 10-minute walk of Rush University Medical Center and United Center. University of Illinois Chicago and Credit Union 1 Arena are also within 15 minutes. Illinois Medical District Station is 7 minutes by foot and Polk Station (Pink Line) is 10 minutes.

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Reviews

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

8.2

Very Good

8.4

Cleanliness

7.6

Amenities

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 519 out of 1064 reviews
Rating 8 - Good. 255 out of 1064 reviews
Rating 6 - Okay. 153 out of 1064 reviews
Rating 4 - Poor. 75 out of 1064 reviews
Rating 2 - Terrible. 62 out of 1064 reviews

Reviews

Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff and room was updated and spotlessly clean.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
the dining and the location is aamazing! very close to the bus and the united center!
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean, staff pleasant and helpful.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Randi

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff! I would stay here again.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to see shows at untied center. Hotel was pretty clean and rooms nice, but don't have double beds
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

KATHERINE

Liked: Staff & service
Disliked: Amenities
Great staff! Very helpful with my early arrival. The room itself was clean.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff was very polite and friendly. Abraham was very helpful!!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

angelique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service as well as the room was clean and comfortable
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

angelique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service room very nice and good house keeping service
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Briana

staff was nice and room was clean
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No frills hotel, but had everything we needed and the staff was exceptional. Helped with our safe and were all very friendly. Location was perfect for walking to United Center. Our flight got cancelled and we ended up having to leave a day early and checking out at 6 am. The clerk at the desk said she would check with her manager about a partial refund. We were not holding out hope, and would have understood if we had not been reimbursed, but today we had a credit for the unused night. Exceptional customer service !
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay if you have something to attend to at the United Center! Very easy walk! And the hotel staff was amazing!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and awesome service! Really appreciated how friendly and helpful all the staff was, from the front desk to housekeeping! They made the whole trip much better!!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here! Nice park nearby, walkable to Union Square and staff was wonderful!!!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

angelique

Liked: Cleanliness, staff & service, amenities
Good customer service everything was good
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean option for anyone working in the area. Very nice host! Thank you for a simple and enjoyable stay!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, amenities
Clean, comfortable room. Great location! Staff were friendly! Coffee was good. Gym was nice and free bottled water was provided.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Sarahi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful. The hotel was in the center of every where we wanted to go.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay for United Center Event

Hotel Chicago was an ideal stay close to the United Center. The event was walking distance, the hotel was simple yet chic and the service was excellent.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and within walking distance of our concert! Highly recommend!
Stayed 4 nights in Sep 2025
Verified

6/10 Okay

Anthony

Liked: Amenities, property conditions & facilities
Room was nice no problems checking in or out, staff was pretty friendly only problem was my sheets had urine stains on them
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for United Center event weekend

Great hotel and staff. The room was clean and perfect for my stay. Hotel is located near the United Center which is very convenient.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The room was very nice and comfortable, all the staff we interacted with were very nice and helpful!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Rezan

Liked: Cleanliness, property conditions & facilities
Room was clean and had everything i needed. Cheap early check in fee and accessible parking
Stayed 3 nights in Oct 2025