Ratings based on 6,305 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 29, 2024 on Expedia
Lobby
by A verified traveler
Posted Mar 28, 2024 on Expedia
The picture on the TV looked like I did not have my glasses on when I was wearing my glasses. There was no thermostat in the room and it was chilly in the room. We had to turn up the hot water all the way and the water temperature was barely warm enough to shower with let alone shave.
Comment from Hotel Management
Mar 28, 2024 by shakeel, Hotel Management
Thank you for staying at Congress Plaza Hotel
by A verified traveler
Posted Mar 28, 2024 on Expedia
Great location in a very cool historical building. Unfortunately, it is in great disrepair. Wallpaper peeling off, damaged walls, and old, mismatched carpeting. There is no valet parking and the closest parking does not have in and out privileges. Right across from our concert venue so very convenient.
Comment from Hotel Management
Mar 28, 2024 by shakeel, Hotel Management
Thank you for staying at Congress Plaza Hotel
by A verified traveler
Posted Mar 28, 2024 on Expedia
As others have mentioned, this place is daaaaated. It was probably a fancy hotel back in its time but it definitely older now. That being said, it's a great place location wise particularly given the price.
The rooms are old but clean.
The service is good.
The heating is centralized and it was cold so we were given a portable heater.
It's a 3.5-4 / 5 in my books.
Just keep your expectations in check.
Comment from Hotel Management
Mar 28, 2024 by shakeel, Hotel Management
Thank you for staying at Congress Plaza Hotel
by A verified traveler
Posted Mar 27, 2024 on Expedia
Unique: The elder style of the hotel.
We had a prominent view of Buckingham Fountain & Lake Michigan in the sunshine.
Dislike: A very cramped bathroom with a very low toilet. The fiberglass tub cracked under foot. Weak water pressure.
Not sure if the view outweighs all the discomfort.
Comment from Hotel Management
Mar 28, 2024 by shakeel, Hotel Management
Thank you for staying at Congress Plaza Hotel
by A verified traveler
Posted Mar 27, 2024 on Expedia
by A verified traveler
Posted Mar 27, 2024 on Expedia
Loved our lake view room
Comment from Hotel Management
Mar 27, 2024 by shakeel, Hotel Management
Thank you for staying at Congress Plaza Hotel
by A verified traveler
Posted Mar 26, 2024 on Expedia
The tvs are so small, you would think for the price they could afford something bigger. Also parking is a nightmare here, they do not own a parking lot so you have to park a block away and thats if your lucky to get a spot. Our room was clean but very small
Comment from Hotel Management
Mar 27, 2024 by shakeel, Hotel Management
Thank you for staying at Congress Plaza Hotel
by A verified traveler
Posted Mar 25, 2024 on Expedia
The hotel is beautiful. A walk through time. It was very clean and staff were friendly.
Comment from Hotel Management
Mar 26, 2024 by shakeel, Hotel Management
Thank you for staying at Congress Plaza Hotel
by A verified traveler
Posted Mar 25, 2024 on Expedia
I was a little disappointed that on my last day, at 8am, I wanted to sleep in and check out wasn’t until noon that housekeeping was trying to get into my room.
As a Front Desk Manager previously at a resort, we wouldn’t deploy our housekeeping team until check out time
Comment from Hotel Management
Mar 26, 2024 by shakeel, Hotel Management
Thank you for staying at Congress Plaza Hotel