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citizenM Chicago Downtown

4.0 star property
Hotel with a restaurant, steps from Michigan Avenue

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Photo gallery for citizenM Chicago Downtown

Terrace/patio
Room, 1 King Bed, City View | View from room
Exterior
Daily buffet breakfast (USD 20.00 per person)
Interior

Popular amenities

  • Bar
  • 24/7 front desk
  • Free WiFi

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(379 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Pillowtop bed
Hair dryer
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(26 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Pillowtop bed
Hair dryer
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
80 East Wacker Place, Chicago, IL, 60601

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 miles
  • Chicago Riverwalk - 2 min walk - 0.1 miles
  • Millennium Park - 5 min walk - 0.3 miles
  • Chicago Theatre - 5 min walk - 0.3 miles
  • Grant Park - 11 min walk - 0.6 miles

Getting around

  • Millennium Station - 4 min walk
  • State Station - 4 min walk
  • Chicago Midway Airport (MDW) - 32 min drive

Restaurants

  • ‪LH Rooftop - ‬3 min walk
  • ‪The Royal Sonesta Chicago Downtown - ‬2 min walk
  • ‪Nutella Cafe - ‬2 min walk
  • ‪Base Bar - ‬1 min walk
  • ‪Chipotle Mexican Grill - ‬1 min walk

About this property

citizenM Chicago Downtown

Upscale hotel near Michigan Avenue
A short walk from Chicago Riverwalk and Millennium Park, citizenM Chicago Downtown provides a coffee shop/cafe, a bar, and a gym. The on-site international cuisine restaurant, CanteenM - open 24/7, offers breakfast, lunch, and dinner. Free in-room WiFi and a 24-hour business center are available to all guests.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • A 24-hour front desk, coffee/tea in the lobby, and an elevator
  • A front-desk safe, a water dispenser, and smoke-free premises
  • Guest reviews give top marks for the overall value, central location, and helpful staff
Room features
All 280 rooms offer comforts such as premium bedding and iPads, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 43-inch flat-screen TVs with cable channels
  • Wardrobes/closets, refrigerators, and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (60 inch wide door)
  • Hand-held showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20.00 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

Frequently asked questions

Is citizenM Chicago Downtown pet-friendly?

No, only service animals are welcome at the property.

How much is parking at citizenM Chicago Downtown?

This property doesn't offer parking.

What time is check-in at citizenM Chicago Downtown?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at citizenM Chicago Downtown?

Check-out is at 11:00 AM. Late check-out is available for USD 69 (subject to availability).

Where is citizenM Chicago Downtown located?

Located in Downtown Chicago, this hotel is steps from Chicago Riverwalk and Michigan Avenue. Millennium Park and Chicago Theatre are also within 5 minutes. State Station and Randolph-Wabash Station are within a 5-minute walk.

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citizenM Chicago Downtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2621 out of 3479 reviews
Rating 8 - Good. 545 out of 3479 reviews
Rating 6 - Okay. 163 out of 3479 reviews
Rating 4 - Poor. 70 out of 3479 reviews
Rating 2 - Terrible. 80 out of 3479 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Great location- fun hotel
Stayed 3 nights in Jul 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean rooms great location within walking distance to anything you want to see.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay fairly priced
Stayed 3 nights in Jun 2025

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient great staff
Stayed 3 nights in Jul 2025

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great bar and lounge areas.
Stayed 3 nights in Jun 2025

10/10 Excellent

Imani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing stay. we ended up extending our trip a day just to relax inside!
Stayed 1 night in Jun 2025

10/10 Excellent

Jazmen

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay and great customer service
Stayed 3 nights in Jun 2025

10/10 Excellent

Kristen C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the room was clean and comfortable. We will definitely stay again!
Stayed 4 nights in Jun 2025

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience and a lovely stay. Look forward to come back to stay here
Stayed 1 night in Jul 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean! Also very friendly and helpful staff!
Stayed 4 nights in Jul 2025

10/10 Excellent

Carmen S

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Loved that the restaurant was open 24/7, especially since we arrived at 1:30AM and hadn’t had anything to eat.
Stayed 3 nights in Jun 2025

10/10 Excellent

Banafsheh

Liked: Cleanliness, amenities, property conditions & facilities
It was small but very clean and great location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sinai

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Qiuming

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and hotel! Will definitely be back.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jack

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, we had a really great week long stay here over July 4th.
Stayed 7 nights in Jul 2025

10/10 Excellent

hugo

Liked: Cleanliness, staff & service, amenities
Loved the hotel service it was incredible, employees were super helpful I would definitely recommend to anyone who is traveling to Chicago!!
Stayed 1 night in Jul 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the 4th floor “living room” area and the outdoor patio
Stayed 2 nights in Jul 2025

10/10 Excellent

Blaise

Liked: Cleanliness, property conditions & facilities
Great spot in down town.
Stayed 2 nights in Jul 2025

8/10 Good

Janie

Liked: Cleanliness
Disliked: Property conditions & facilities
Great location
Stayed 4 nights in Jun 2025

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Felt very safe and walkable to many attractions in the area. Great safe, clean rooms - would absolutely rebook!
Stayed 2 nights in Jul 2025

10/10 Excellent

Kristel Clea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Looking forward to be back.
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Great stay, perfect location and very quiet. Nice vibes😎 Easy 5 stars for me
Stayed 2 nights in Jul 2025

10/10 Excellent

annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 2 nights in Jun 2025

10/10 Excellent

Marck Donnieray Guballa

Liked: Cleanliness, amenities, property conditions & facilities
This place is conveniently located near Michigan Ave which provides ease of access to other places.
Stayed 5 nights in Jun 2025