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citizenM Chicago Downtown

4.0 star property
Hotel with a restaurant, steps from Michigan Avenue

Choose dates to view prices

Photo gallery for citizenM Chicago Downtown

Terrace/patio
Exterior
Daily buffet breakfast (USD 20.00 per person)
Room, 1 King Bed, City View | View from room
Interior
CitizenM Chicago Downtown offers modern comfort near Michigan Avenue. Guests can fuel up at CanteenM before hitting the gym or walking to Millennium Park. Enjoy free in-room WiFi, 24/7 business facilities, and helpful staff always ready to assist.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Free WiFi
  • 24/7 front desk

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(416 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
Private bathroom
Hair dryer
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(30 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
Private bathroom
Hair dryer
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
80 East Wacker Place, Chicago, IL, 60601

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 miles
  • Chicago Riverwalk - 2 min walk - 0.1 miles
  • Millennium Park - 5 min walk - 0.3 miles
  • Chicago Theatre - 5 min walk - 0.3 miles
  • Art Institute of Chicago - 9 min walk - 0.5 miles

Getting around

  • Millennium Station - 4 min walk
  • State Station - 4 min walk
  • Chicago Midway Airport (MDW) - 32 min drive

Restaurants

  • ‪LH Rooftop - ‬3 min walk
  • ‪The Royal Sonesta Chicago Downtown - ‬2 min walk
  • ‪Smashburger - ‬2 min walk
  • ‪Sweetwater Tavern & Grille - ‬1 min walk
  • ‪Chipotle Mexican Grill - ‬1 min walk

About this property

citizenM Chicago Downtown

Upscale hotel near Michigan Avenue
A short walk from Chicago Riverwalk and Millennium Park, citizenM Chicago Downtown provides a coffee shop/cafe, a bar, and a gym. The on-site international cuisine restaurant, CanteenM - open 24/7, offers breakfast, lunch, and dinner. Free in-room WiFi and a 24-hour business center are available to all guests.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • A banquet hall, a front-desk safe, and coffee/tea in the lobby
  • A water dispenser, coworking spaces, and smoke-free premises
  • Guest reviews give top marks for the overall value, central location, and helpful staff
Room features
All 280 rooms offer comforts such as premium bedding and iPads, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 43-inch flat-screen TVs with cable channels
  • Wardrobes/closets, refrigerators, and heating

Similar properties

Exterior

The Royal Sonesta Chicago Downtown

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 3,035 reviews
The Royal Sonesta Chicago Downtown

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (60 inch wide door)
  • Hand-held showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20.00 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

Frequently asked questions

Is citizenM Chicago Downtown pet-friendly?

No, only service animals are welcome at the property.

How much is parking at citizenM Chicago Downtown?

This property doesn't offer parking.

What time is check-in at citizenM Chicago Downtown?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at citizenM Chicago Downtown?

Check-out is at 11:00 AM. Late check-out is available for USD 69 (subject to availability).

Where is citizenM Chicago Downtown located?

Located in Downtown Chicago, this hotel is steps from Chicago Riverwalk and Michigan Avenue. Millennium Park and Chicago Theatre are also within 5 minutes. State Station and Randolph-Wabash Station are within a 5-minute walk.

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citizenM Chicago Downtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 3053 out of 4045 reviews
Rating 8 - Good. 629 out of 4045 reviews
Rating 6 - Okay. 192 out of 4045 reviews
Rating 4 - Poor. 79 out of 4045 reviews
Rating 2 - Terrible. 92 out of 4045 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Riley

Great stay
Stayed 2 nights in Sep 2025

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for a quick trip!
Stayed 2 nights in Sep 2025

10/10 Excellent

Julio Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Aug 2025

10/10 Excellent

Elizabeth

The room was very clean and the breakfast was excellent.
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot next to the pendry
Stayed 1 night in Oct 2025

10/10 Excellent

Mikayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, location, and beautiful place to stay!
Stayed 3 nights in Aug 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inexpensive, comfortable, close to major attractions
Stayed 3 nights in Sep 2025

10/10 Excellent

Shoshana

Liked: Amenities
Great staff and good food! Rooms are a bit small but cozy and good pillows. Great location.
Stayed 3 nights in Oct 2025

10/10 Excellent

Nique

Liked: Cleanliness, staff & service, property conditions & facilities
Had a amazing time
Stayed 1 night in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay and location. Vibe check passed.
Stayed 1 night in Oct 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Heather B

Liked: Cleanliness, staff & service, property conditions & facilities
Great centrally located hotel . Would come back !
Stayed 3 nights in Sep 2025

8/10 Good

Tishuani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very small but the hotel itself is great. Great amenities and friendly staff
Stayed 4 nights in Aug 2025

10/10 Excellent

Brianna

Liked: Cleanliness, amenities
Friendly staff , very helpful, clean environment, beautiful aesthetic.
Stayed 3 nights in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great parking needs to have valet as an option
Stayed 2 nights in Oct 2025

10/10 Excellent

Denita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how close you are to everything when staying here. Staff was also amazing!!
Stayed 5 nights in Sep 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, stylish, thoughtful and well located
Stayed 2 nights in Sep 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect to walk to Magnificent mile, Millennium park or River walk.
Stayed 3 nights in Sep 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly, loved the modern decor and technology and contactless check in!
Stayed 2 nights in Sep 2025

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great price, friendly staff and easy check in. Highly recommend and will go back again
Stayed 2 nights in Sep 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the overall experience and vibe of the hotel is a 10/10 right in the middle of downtown!
Stayed 1 night in Jun 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't wait to return to this hotel; it's my top choice and truly a love it!
Stayed 2 nights in Aug 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super friendly
Stayed 5 nights in Sep 2025

10/10 Excellent

Alen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CitizenM hotels are outstanding! They are my new #1 choice for hotels when traveling.
Stayed 3 nights in Aug 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the friendliest, welcoming hotels we have stayed in. The reception area has a modern and slightly zany look! We knew we were in for a treat. Great bar area. Rooms are clean, sleek, well equipped - great night’s sleep.
Stayed 1 night in Oct 2025

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