See all properties

citizenM Chicago Downtown

4.0 star property
Travelers enjoy urban convenience at this downtown Chicago hotel where 24-hour dining meets business-friendly amenities in the heart of the city

Choose dates to view prices

Photo gallery for citizenM Chicago Downtown

Property amenity - citizenM Chicago Downtown (Chicago)
Daily buffet breakfast (USD 20.50 per person) - citizenM Chicago Downtown (Chicago)
Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk - citizenM Chicago Downtown (Chicago)
Lobby - citizenM Chicago Downtown (Chicago)
View from property - citizenM Chicago Downtown (Chicago)
CitizenM Chicago Downtown offers modern comfort near Michigan Avenue. Guests can fuel up at CanteenM before hitting the gym or walking to Millennium Park. Enjoy free in-room WiFi, 24/7 business facilities, and helpful staff always ready to assist.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(10 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Downtown Chicago, a neighborhood in Chicago, citizenM Chicago Downtown is near a metro station. Chicago Theatre and Art Institute of Chicago are cultural highlights, and travelers looking to shop may want to visit Michigan Avenue and Navy Pier. Check out an event or a game at Soldier Field, and consider making time for Field Museum of Natural History, a top attraction not to be missed. Guests love the hotel's central location. Visit our Chicago travel guide
Map
80 East Wacker Place, Chicago, IL, 60601

What's nearby

  • Scene of Chicago street bridge with traffic among modern buildings of Downtown Chicago at Michigan avenue in Chicago, Illinois, United States, Business and Modern Transportation concept
    Michigan Avenue
    1 min walk - 0.0 miles
  • Chicago Riverwalk which includes a high rise building, a river or creek and a city
    Chicago Riverwalk
    2 min walk - 0.1 miles
  • Reflection of a Chicago buildings in a mirror of Chicago Bean, Millennium Park, Chicago city, USA., Shutterstock ID 1129809965, Purchase Order: SP-2109, Order Number: SP-2109 Qantas AU US Sale New Ads
    Millennium Park
    5 min walk - 0.3 miles
  • Chicago Theatre showing signage
    Chicago Theatre
    5 min walk - 0.3 miles
  • 0_Chicago_Bean
    Cloud Gate
    6 min walk - 0.4 miles

Getting around

  • Millennium Station
    4 min walk
  • State Station
    4 min walk
  • Chicago Midway Airport (MDW)
    38 min drive

Restaurants

  • LH Rooftop
    3 min walk
  • The Royal Sonesta Chicago Downtown
    2 min walk
  • Chicago Brewhouse
    3 min walk
  • Bar Pendry
    1 min walk
  • Smashburger
    2 min walk

About this property

citizenM Chicago Downtown

Upscale hotel near Michigan Avenue
A short walk from Chicago Riverwalk and Millennium Park, citizenM Chicago Downtown provides a coffee shop/cafe, a bar, and a gym. The on-site international cuisine restaurant, CanteenM - open 24/7, offers breakfast, lunch, and dinner. Free in-room WiFi and a 24-hour business center are available to all guests.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • 3 meeting rooms, a banquet hall, and luggage storage
  • A water dispenser, an elevator, and a computer station
  • Guest reviews give top marks for the overall value, central location, and helpful staff
Room features
All 280 rooms offer comforts such as premium bedding and iPads, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 43-inch LED TVs with cable channels
  • Wardrobes/closets, refrigerators, and heating

Similar properties

Front of property
Hotel Riu Plaza Chicago
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 3,565 reviews
Hotel Riu Plaza Chicago
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (60 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20.50 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

Frequently asked questions

Is citizenM Chicago Downtown pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This property doesn't offer parking.

What time is check-in at citizenM Chicago Downtown?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at citizenM Chicago Downtown?

Check-out is at 11:00 AM. Late check-out is available for USD 69 (subject to availability).

Where is citizenM Chicago Downtown located?

Located in Downtown Chicago, this hotel is steps from Chicago Riverwalk and Michigan Avenue. Millennium Park and Chicago Theatre are also within 5 minutes. State Station and Randolph-Wabash Station are within a 5-minute walk.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

citizenM Chicago Downtown Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 3220 out of 4241 reviews
Rating 8 - Good. 637 out of 4241 reviews
Rating 6 - Okay. 202 out of 4241 reviews
Rating 4 - Poor. 81 out of 4241 reviews
Rating 2 - Terrible. 101 out of 4241 reviews

Reviews

Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Nice and Helpful staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
amazing staff and excellent service !
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Raquel

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay, hotel was clean, staff friendly, overall just perfect!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great and in a great location!!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Super clean, friendly staff, amazing breakfast, unbeatable location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Olivia

Liked: Cleanliness, amenities, property conditions & facilities
Good stay easy check in and great location
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Chanei

Liked: Cleanliness, property conditions & facilities
I love staying at Citizen M! It’s always an amazing stay, the staff was great - Devon & Lala were so great during our stay! No complaints at all clean hotel & it always smells so good throughout the building.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Chedish

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, place was beautiful
Stayed 3 nights in Dec 2025
Verified

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Tendai

Liked: Cleanliness, property conditions & facilities
The room was clean and cozy
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
great service
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Braulio

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and building, friendly staff, breakfast was delicious
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Day

Liked: Cleanliness, property conditions & facilities
great staff. clean room.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Vo Bao Han

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very nice. You get to choose the view of your room upon check in. All the amenities of the room is very modern and convenience, very suitable for solo traveler or even couples. The location is so downtown-centered, everything is very close and convenient. Staffs are friendly and welcoming. Will be back!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Loved this hotel ! Great location!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Amenities, Clean, Great location, friendly staff.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Gianluca

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, easy check in
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Qiming

Liked: Cleanliness, staff & service, amenities
Convenient location, clean room, excellent staff.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Dawn

Liked: Cleanliness, amenities, property conditions & facilities
The room was small (reminded me of rooms in Japan) but we were okay w/ that. Staff were all very friendly and helpful, location was great, very cool and eclectic decor. Would definitely stay here again.
Sink and vanity in hall just after entering room.
King bed. Very comfy but whoever sleeps on the left side has to crawl across it to get in/out.
Shower is directly across from toilet.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Savannah

Liked: Cleanliness, property conditions & facilities
Room was so comfy and clean, service was amazing .
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Mia

Liked: Cleanliness, amenities, property conditions & facilities
Yes very nice rooms easy to use, nice staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
Amazing view loved it was worth it!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great technology, newly renovated
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Rooney

Liked: Cleanliness, amenities, property conditions & facilities
Clean room good service
Stayed 2 nights in Jan 2026