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citizenM Chicago Downtown

4.0 star property
Travelers enjoy urban convenience at this downtown Chicago hotel where 24-hour dining meets business-friendly amenities in the heart of the city

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Photo gallery for citizenM Chicago Downtown

Property amenity - citizenM Chicago Downtown (Chicago)
Daily buffet breakfast for a fee - citizenM Chicago Downtown (Chicago)
Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk - citizenM Chicago Downtown (Chicago)
View from property - citizenM Chicago Downtown (Chicago)
Property amenity - citizenM Chicago Downtown (Chicago)
CitizenM Chicago Downtown offers modern comfort near Michigan Avenue. Guests can fuel up at CanteenM before hitting the gym or walking to Millennium Park. Enjoy free in-room WiFi, 24/7 business facilities, and helpful staff always ready to assist.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(14 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Downtown Chicago, a neighborhood in Chicago, citizenM Chicago Downtown is near a metro station. Cloud Gate and Merchandise Mart are notable landmarks, and some of the area's popular attractions include Field Museum of Natural History and Lincoln Park Zoo. Check out an event or a game at Soldier Field, and consider making time for Griffin Museum of Science and Industry, a top attraction not to be missed. Guests love the hotel's central location. Visit our Chicago travel guide
Map
80 East Wacker Place, Chicago, IL, 60601

What's nearby

  • Scene of Chicago street bridge with traffic among modern buildings of Downtown Chicago at Michigan avenue in Chicago, Illinois, United States, Business and Modern Transportation concept
    Michigan Avenue
    1 min walk - 0.0 miles
  • Chicago Riverwalk
    Chicago Riverwalk
    2 min walk - 0.1 miles
  • State Street
    State Street
    3 min walk - 0.2 miles
  • Reflection of a Chicago buildings in a mirror of Chicago Bean, Millennium Park, Chicago city, USA., Shutterstock ID 1129809965, Purchase Order: SP-2109, Order Number: SP-2109 Qantas AU US Sale New Ads
    Millennium Park
    5 min walk - 0.3 miles
  • Chicago Theatre
    Chicago Theatre
    5 min walk - 0.3 miles

Getting around

  • Millennium Station
    4 min walk
  • State Station
    4 min walk
  • Chicago Midway Airport (MDW)
    38 min drive

Restaurants

  • LH Rooftop
    3 min walk
  • The Royal Sonesta Chicago Downtown
    2 min walk
  • Elephant & Castle
    3 min walk
  • Fannie May
    2 min walk
  • Bar Pendry
    1 min walk

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Front of property
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  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 4,471 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (60 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20.50 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses some wind and solar energy
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is citizenM Chicago Downtown pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This property doesn't offer parking.

What time is check-in at citizenM Chicago Downtown?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at citizenM Chicago Downtown?

Check-out is at 11:00 AM. Late check-out is available for USD 69 (subject to availability).

Where is citizenM Chicago Downtown located?

Located in Downtown Chicago, this hotel is steps from Chicago Riverwalk and Michigan Avenue. Millennium Park and State Street are also within 5 minutes. State Station and Randolph-Wabash Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

citizenM Chicago Downtown Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 3298 out of 4341 reviews
Rating 8 - Good. 650 out of 4341 reviews
Rating 6 - Okay. 210 out of 4341 reviews
Rating 4 - Poor. 80 out of 4341 reviews
Rating 2 - Terrible. 103 out of 4341 reviews

Reviews

Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. Rooms small but quirky and the view was amazing! All the staff were fantastic.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and it was clean.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This was our first stay at CitizenM Chicago. It is a clean and modern hotel with modest rooms, great for a quick getaway. It was well situated downtown. We would definitely stay here again.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Panayiotis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walkable location. Small rooms but perfect for what we needed for 2 nights. Affordable accommodation
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and hotel. Great staff, convenient location .
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Sai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, nice breakfast, very nice staff
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a a couple of days! Great location!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very pleasant stay (back in March). Hotel is clean and furbished with good fashion vibes. Location is great, in the middle of the city. Staff was helpful in printing out files (for free). Would use again. Thanks!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Yen Yeong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drinks were super expensive at the bar but everything else was good. Except for the TV in the deluxe room could be better positioned. Ended up with a sore neck trying to watch something.
Stayed 6 nights in May 2026
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The location is within the city and close to many tourist attractions and great restaurants. I enjoyed my stay. The staff were very friendly and accommodating.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but perfect for 1. I missed having any cup for water as well as a mini coffee maker. Unfortunately I could hear traffic but it’s downtown Chicago so that’s to be expected. I travel with ear plugs just in case anyway. Easy check in and easy check out.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and fantastic space
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

William

Great location and cool vibe.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

ARLENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and central location. Lots of lounging nooks as a respite from the crowds outside!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and good location.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Nice and Helpful staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Saverio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best room where I stayed recently
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and clean room. Room was very small but functional. Great location!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel in a handy location, great view and quite clean. Would recommend highly
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but very accommodating
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Raquel

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay, hotel was clean, staff friendly, overall just perfect!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Super clean, friendly staff, amazing breakfast, unbeatable location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. I would recommend putting more than one pair of washcloths and body towels. Staff was really nice and helpful. I love how high tech everything is.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
amazing staff and excellent service !
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Seanita

Liked: Cleanliness, staff & service, amenities
Room was very clean, staff was very friendly
Stayed 3 nights in Jan 2026