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citizenM Chicago Downtown

Property class: 4

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Photo gallery for citizenM Chicago Downtown

A modern building with a colorful facade and a red circular seating area. - citizenM Chicago Downtown (Chicago)
A modern interior with wooden shelves, colorful chairs, and hanging plants. - citizenM Chicago Downtown (Chicago)
A modern hotel room with a large window offering a city view, a contemporary light fixture, and a clean, minimalist design. - citizenM Chicago Downtown (Chicago)
A modern bar area with a checkered floor, wooden ceiling, and various bar equipment. - citizenM Chicago Downtown (Chicago)
A modern high-rise building with a glass facade, surrounded by other tall buildings. - citizenM Chicago Downtown (Chicago)
A short walk from Chicago Riverwalk and Millennium Park, citizenM Chicago Downtown provides a coffee shop/cafe, a bar, and a gym. The on-site international cuisine restaurant, CanteenM - open 24/7, offers breakfast, lunch, and dinner. Free in-room WiFi and a 24-hour business center are available to all guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

View all photos for Room, 1 King Bed

A modern hotel room with a bed, a desk with a chair, a TV, and a window with a city view.

Room, 1 King Bed

8.8 out of 10
Excellent
(20 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

A modern hotel room with a bed, a desk with a chair, a TV, and a window with a city view.

Room, 1 King Bed (High Floor)

8.6 out of 10
Excellent
(26 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

A modern hotel room with a large bed, bedside controls, a red bench, and a wall-mounted shelf with artwork.

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

A modern hotel room with a bed, a desk, a chair, a TV, and a window with a city view.

Premium Room, 1 King Bed (View)

7.2 out of 10
Good
(9 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Downtown Chicago, a neighborhood in Chicago, citizenM Chicago Downtown is near a metro station. Chicago Theatre and Art Institute of Chicago are cultural highlights, and travelers looking to shop may want to visit Michigan Avenue and Navy Pier. Check out an event or a game at Soldier Field, and consider making time for Lincoln Park Zoo, a top attraction not to be missed. Guests love the hotel's central location. Visit our Chicago travel guide
Map
80 East Wacker Place, Chicago, IL, 60601

What's nearby

  • A city street at night with illuminated buildings, a prominent tower, and decorated trees.
    Michigan Avenue
    1 min walk - 0.0 miles
  • A cityscape at night with illuminated buildings, a river, and a bridge.
    Chicago Riverwalk
    2 min walk - 0.1 miles
  • A large metallic sphere sculpture in a public square surrounded by tall buildings.
    Millennium Park
    5 min walk - 0.3 miles
  • A city park at night with well-maintained lawns, trees, and a distant view of skyscrapers.
    Grant Park
    5 min walk - 0.3 miles
  • A large illuminated sign with the letters "CHICA" and a circular design.
    Chicago Theatre
    5 min walk - 0.3 miles

Getting around

  • Millennium Station
    4 min walk
  • State Station
    4 min walk
  • Chicago Midway Airport (MDW)
    38 min drive

Restaurants

  • LH Rooftop
    3 min walk
  • The Royal Sonesta Chicago Downtown
    2 min walk
  • Chicago Brewhouse
    3 min walk
  • Elephant & Castle
    3 min walk
  • Fannie May
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (60 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: USD 69

Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Prior to arrival, you must complete online registration via a secure link

Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 21.50 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is citizenM Chicago Downtown pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This property doesn't offer parking.

What time is check-in at citizenM Chicago Downtown?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at citizenM Chicago Downtown?

Check-out is at 11:00 AM. Late check-out is available for USD 69 (subject to availability).

Where is citizenM Chicago Downtown located?

Located in Downtown Chicago, this hotel is steps from Chicago Riverwalk and Michigan Avenue. Grant Park and Millennium Park are also within 5 minutes. State Station and Randolph-Wabash Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

citizenM Chicago Downtown Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 3314 out of 4334 reviews
Rating 8 - Good. 631 out of 4334 reviews
Rating 6 - Okay. 205 out of 4334 reviews
Rating 4 - Poor. 82 out of 4334 reviews
Rating 2 - Terrible. 102 out of 4334 reviews

Reviews

Verified review

10/10 Excellent

Germaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and the staff were very nice.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Patricia A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was extremely clean and the staff was super helpful. The breakfast was fresh and top tier.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Orion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location and big gym
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, view was great.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Laila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay for a solo trip! I felt safe and was very accommodated.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Nickolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at citizenM Chicago! The hotel was modern, stylish, and very comfortable. The location was convenient, the staff were friendly and helpful, and the room had everything I needed. I’d definitely stay here again!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid price, clean and efficient room, also very unique room (design, lighting, authentics). Staff was helpful and the bar/restaurant was good overall. I highly recommend trying the hotel.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Jeimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay here, and I can definitely say I’ll be back! The location is perfect and within walking distance of everything. I’ll always stay here whenever I’m in town!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Jackeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in and check out. Staff greeted me every time I walked in and answered some of my questions about the area as well. Loved it!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bathroom were clean. The A/C, curtains and blackout work well. The staff very friendly.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and quality. Room was on the smaller end but all the amenities were great
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Jamesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the location to the staff everything was phenomenal. The room was small and cozy. Views were amazing. Would stay again 10/10
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny room great location
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shotel was great, staff was helpful and nice. The breakfast buffet was delicious and loved my view of the city from my room
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Venkata NagaPravallika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is vibrant, clean and close to most of the attractions.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Aysel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’ve ever been on a cruise, you can handle this type of room. It’s great for singles and couples, not for families! Location is excellent
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love these modern duper hotels and an additional pleasant atmosphere, their customer service is wonderful. We've already been to NY Miami and Seattle, and I love them.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room, but perfect for a quick weekend getaway. Very quiet room, gym is huge and sunny. Very nice commonplace, good coffee. No ironing board, so beware if on a business trip ;-) Would definitely stay there again.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Alexis Esduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I didn’t use the amenities the room itself was honestly so cozy I would deff stay again and tell others if its a couple there’s more than enough space if you’re organized haha
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, clean rooms, and a wonderful vibe in the room
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay! The hotel was very clean, beautifully decorated, and in a great location. The staff was friendly and welcoming, making the experience even better. I would definitely stay here again!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Victor J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor seating area is awesome. I paid for the Breakfast Buffet when I checked in. The breakfast is Lovely. They also have a bar and some picking food till about 1am. Clean rooms and Comfy bed. Will recommend.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel! The staff was awesome, the room was spotless, and the bar and food options were perfect for late night snacking and relaxing. Will definitely stay here again!
Stayed 5 nights in Jun 2026
Verified review

8/10 Good

Shimea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The CitizensM was a great hotel with clean rooms, pleasant staff l, and beautiful decor. I would recommend this hotel in Chicago and Miami locations
Stayed 4 nights in Jul 2026