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Chicago Marriott Downtown Magnificent Mile

Property class: 4

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Photo gallery for Chicago Marriott Downtown Magnificent Mile

A high-rise hotel with a prominent Marriott sign, surrounded by other tall buildings and a busy street. - Chicago Marriott Downtown Magnificent Mile (Chicago)
A modern hotel room with a large window offering a city view, a kitchen area with a white countertop, and a seating area with a round coffee table. - Chicago Marriott Downtown Magnificent Mile (Chicago)
A hotel room with a large bed, a desk, a chair, and a TV. There are large windows with curtains, and a city view. - Chicago Marriott Downtown Magnificent Mile (Chicago)
A modern bar area with a central island, bar stools, and a television screen displaying a news program. - Chicago Marriott Downtown Magnificent Mile (Chicago)
A modern gym with treadmills, weight machines, and a curved ceiling. - Chicago Marriott Downtown Magnificent Mile (Chicago)
Located close to Merchandise Mart and Chicago Children's Museum, Chicago Marriott Downtown Magnificent Mile provides a grocery/convenience store, a rooftop terrace, and a coffee shop/cafe. Active travelers can enjoy amenities like fitness classes and Pilates at this hotel. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and American cuisine. Yoga classes are offered at the 24-hour gym; the property also has a garden, dry cleaning/laundry services, and a bar. In-room WiFi (surcharge), with speed of 25+ Mbps, and a business center are available to all guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Parking available
  • Business services

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, and a TV. There are large windows with curtains, and a city view.

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(39 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Room, 2 Double Beds, City View

9.2 out of 10
Wonderful
(38 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom

A modern hotel room with a large bed, a desk, a chair, and a view of the city skyline.

Club Suite, 1 Bedroom

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

A hotel room with a large bed, two sofas, a desk, a lamp, and a painting on the wall.

Studio Suite, 1 King Bed

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city through the window.

Club Room, 1 King Bed, City View

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Club Room, 2 Double Beds, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Room, 2 Double Beds

9.0 out of 10
Wonderful
(62 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Hearing Accessible)

A hotel room with two beds, a desk, a chair, a coffee machine, and a view of a cityscape.

Room, 2 Double Beds (Hearing Accessible)

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

A hotel room with two beds, a desk, a chair, a coffee machine, and a view of a cityscape.

Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

A hotel room with two beds, a desk, a chair, a coffee machine, and a view of a cityscape.

Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city through the window.

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city through the window.

Room, 1 King Bed (Mobility Accessible, Tub)

  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

A hotel room with a large bed, a desk with a laptop, a TV, and a view of tall buildings.

Room, 1 King Bed (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View (Hearing Accessible)

A hotel room with two beds, a desk, a chair, a coffee machine, and a view of a cityscape.

Room, 2 Double Beds, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower)

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower)

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

A hotel room with two beds, a desk, a chair, a coffee machine, and a view of a cityscape.

Room, 2 Double Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

A hotel room with a large bed, a desk, a chair, and a TV. There are large windows with curtains, and a city view.

Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Mobility Accessible, Tub)

A bathroom with a white bathtub, a sink with a mirror, and a shower with grab bars.

Room, 1 King Bed, City View (Mobility Accessible, Tub)

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Hearing Accessible)

A hotel room with a large bed, a desk, a chair, and a TV. There are large windows with curtains, and a city view.

Room, 1 King Bed, City View (Hearing Accessible)

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city through the window.

Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Mobility Accessible, Tub)

A modern hotel room with a large window offering a city view, a kitchen area with a white countertop, and a seating area with a round coffee table.

Club Suite, 1 Bedroom (Mobility Accessible, Tub)

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city through the window.

Room, 1 King Bed

8.8 out of 10
Excellent
(84 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

In the entertainment district, Chicago Marriott Downtown Magnificent Mile is in Downtown Chicago, a walkable area in Chicago with great shopping. Art Institute of Chicago and Field Museum of Natural History are cultural highlights, while Merchandise Mart is a notable landmark. Check out an event or a game at Soldier Field, and consider making time for Adler Planetarium and Astronomy Museum, a top attraction not to be missed. Kayaking, motor boating, and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Chicago travel guide
Map
540 North Michigan Avenue, Chicago, IL, 60611

What's nearby

  • A city street at night with illuminated buildings, a prominent tower, and decorated trees.
    Michigan Avenue
    1 min walk - 0.1 miles
  • The Chicago Theatre with marquee lights and a large sign.
    State Street
    3 min walk - 0.2 miles
  • A cityscape at night with illuminated buildings, a river, and a bridge.
    Chicago Riverwalk
    5 min walk - 0.3 miles
  • A large, historic building with a central tower and multiple windows, located near a body of water.
    Merchandise Mart
    13 min walk - 0.7 miles
  • A Ferris wheel and a carousel at a fairground.
    Navy Pier
    15 min walk - 0.8 miles

Getting around

  • Grand Station (Red Line)
    4 min walk
  • Millennium Station
    12 min walk
  • Chicago Midway Airport (MDW)
    39 min drive

Restaurants

  • Eataly
    2 min walk
  • Lao Sze Chuan Restaurant - Downtown/Michigan Ave
    2 min walk
  • Upstairs at The Gwen
    2 min walk
  • Shake Shack
    1 min walk
  • Joe's Seafood, Prime Steak & Stone Crab
    1 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 14.95 per day)

Parking and transportation

  • Electric car charging station on site
  • Offsite parking within 0.1 miles (USD 62 per night)
  • Valet parking on site (USD 80 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:30 AM on weekends; USD 33 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Harvest
  • Reviver
  • Rush Street Pantry
  • The Purple Pig
  • Yardbird Table & Bar

Things to do

  • 24-hour gym
  • Fitness classes
  • Pilates classes
  • TV in common areas
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 42 meeting rooms
  • 64,647 square feet of conference space
  • Business center
  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (32 inch wide door)
  • Grab bar near toilet (35 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink (33 inches high)
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 46 floors
  • Ballroom
  • Banquet hall
  • Built in 1978
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Office
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

Late check-out fee: USD 75

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 40.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 35.67 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 33.00 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Fee for wireless internet in public areas: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 80 per night (in/out privileges)
  • Offsite parking fee: USD 62 per night (0.1 mi away)
  • Late check-out fee: USD 75 (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Chicago Marriott Downtown Magnificent Mile pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is available for USD 80 per night.

What time is check-in at Chicago Marriott Downtown Magnificent Mile?

Check-in start time: 4 PM; Check-in end time: midnight.

What time is check-out at Chicago Marriott Downtown Magnificent Mile?

Check-out is at 11:00 AM. Late check-out is available for USD 75 (subject to availability).

Where is Chicago Marriott Downtown Magnificent Mile located?

Located in Downtown Chicago, this hotel is within 1 mi (2 km) of Merchandise Mart, Chicago Children's Museum, and Navy Pier. Art Institute of Chicago and Field Museum of Natural History are also within 3 mi (5 km). Grand Station (Red Line) is only a 4-minute walk and Chicago Station (Red Line) is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Chicago Marriott Downtown Magnificent Mile Reviews

8.8

Excellent

9.2

Cleanliness

9.0

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 680 out of 1008 reviews
Rating 8 - Good. 166 out of 1008 reviews
Rating 6 - Okay. 84 out of 1008 reviews
Rating 4 - Poor. 33 out of 1008 reviews
Rating 2 - Terrible. 45 out of 1008 reviews

Reviews

Verified review

10/10 Excellent

Andrea Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and in the perfect location
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Rosalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Teyana Janae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super close and convenient to the city things and public transportation! the staff was very friendly and even the bell hop who always greeted us and send us off in the best way!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

ZIYOU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very good hotel. Very convenient to everywhere, locating in downtown area. The city view is also very nice. I’d stay there again!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to stores and restaurants.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a perfect location, in walking distance to many of downtown Chicago’s landmarks and close to CTA stations to take you to other areas of the city. The only drawback was the outside noise level; even from the 31st floor, we could hear sirens and noise of traffic every hour of the day.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Miladys Unzaga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great service and very clean hotel.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Very helpful in all aspects. Room was clean and cleaning people were excellent. Location is also excellent. Close to buses and trains and withing walking distance of many of the tourist attractions. Would definitely stay here again and would recommend.
Stayed 3 nights in Aug 2026
Verified review

6/10 Okay

Kendria

Liked: Cleanliness, staff & service, amenities
The location is great. It’s within walking distance of restaurants, shopping, etc. The bar was lively for the duration of our stay, which was great. Prices are a bit expensive, but it’s a hotel bar so that’s expected. The room we stayed in was dated. But what we’re accustomed to in regards to Marriott properties.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Negist

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Staff are very friendly
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel os amazing and the staff were so wonderful. 10/10
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Ghassan N

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to everything We didn’t use the amenities beside the cafe on the lower level. They have remodeled the lobby very nicely. Bedrooms are specious but bathroom is tight.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location! Would stay again!
Stayed 1 night in May 2026
Verified review

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, expensive but beautiful and great location also.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Zoher

Liked: Staff & service
Marriott in downtown Chicago is older than the Marriott Marquis near the convention center but it is more convenient with its location on Michigan Avenue. The rooms are basic but clean. The lobby is busy with an active bar in the center. It is a good business hotel.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
The bar was a nice spot to relax and enjoy perfect cocktails.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hotel and room were very well maintained.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from the smell that seemed like someone had soiled themselves that first night we checked in, it was a great experience. The next day that smell down in the lobby was gone which was a relief. There were three weddings going on the night before so it could be that the bathrooms were limited which resulted in somebody relieving themselves before they can make it to the restroom. Aside from all that, it was a great experience
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything. Staff was very attentive.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checking into room/the view was beautiful/breakfast was good
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a convenient location
Stayed 3 nights in May 2026
Verified review

8/10 Good

CHAUNTEIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel bar/restaurant was amazing! It gave upscale-ish feel without having to leave the hotel. The room itself was nice but the bathroom was a bit tight. Wasn’t to excited to see black mildew in the shower & there were a couple spiders in the room.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. No issues with anything and check in was really easy. Parking was close and easy to understand for someone not used to the city!
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

BeiAnca

Liked: Staff & service, amenities
The hotel is nice! It’s in a great location for tourist. The staff is friendly, the restaurant the Reserve is nice. Now….. let’s talk about our room. It was hair throughout the shower and on the bathroom walls. Which tells me it’s not cleaned regularly, the room couldn’t be changed due to so many things happening in Chicago. I wear shower shoes in any shower that isn’t mine but I hate other people’s hair! The room could use need wall mounted headboards because they looked stained from years of use. I know they can’t be cleaned because I scrub each other I use and nothing came off. Other than, the stay itself was good. Quiet hotel even though it was very full.
Stayed 3 nights in Aug 2026