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Hsin Hotel

4.0 star property
Family-friendly hotel with 2 restaurants and a fitness center

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Photo gallery for Hsin Hotel

Executive Suite | 1 bedroom, down comforters, Select Comfort beds, minibar
Exterior
Garden
Executive Double Room | 1 bedroom, down comforters, Select Comfort beds, minibar
Coffee shop

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Laundry
  • Housekeeping
  • Gym

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Japanese Kid-Friendly Triple Room-B

Japanese Kid-Friendly Triple Room-B | 1 bedroom, down comforters, Select Comfort beds, minibar

Japanese Kid-Friendly Triple Room-B

Highlights

Soundproofed
Air conditioning
LED TV
Select Comfort bed
Separate bedroom
Down duvet
Blackout drapes/curtains
Toilet with electronic bidet
  • City view
  • 32 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, down comforters, Select Comfort beds, minibar

Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Select Comfort bed
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Japanese Kid-Friendly Triple Room-A

Japanese Kid-Friendly Triple Room-A | 1 bedroom, down comforters, Select Comfort beds, minibar

Japanese Kid-Friendly Triple Room-A

Highlights

Soundproofed
Air conditioning
LED TV
Select Comfort bed
Separate bedroom
Down duvet
Blackout drapes/curtains
Toilet with electronic bidet
  • City view
  • 29 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Elite Triple Room, Multiple Beds

Elite Triple Room, Multiple Beds | 1 bedroom, down comforters, Select Comfort beds, minibar

Elite Triple Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
LED TV
Select Comfort bed
Separate bedroom
Down duvet
Blackout drapes/curtains
Toilet with electronic bidet
  • City view
  • 33 sq m
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Bed

View all photos for Family Quadruple Room

Family Quadruple Room | 1 bedroom, down comforters, Select Comfort beds, minibar

Family Quadruple Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Select Comfort bed
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, down comforters, Select Comfort beds, minibar

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Select Comfort bed
  • City view
  • 29 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, down comforters, Select Comfort beds, minibar

Superior Double Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Select Comfort bed
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite

Executive Suite | 1 bedroom, down comforters, Select Comfort beds, minibar

Executive Suite

Highlights

Soundproofed
Air conditioning
LED TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Select Comfort bed
Rainfall showerhead
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Kid-Friendly Family Room

Superior Kid-Friendly Family Room | 1 bedroom, down comforters, Select Comfort beds, minibar

Superior Kid-Friendly Family Room

Highlights

Soundproofed
Air conditioning
LED TV
Select Comfort bed
Separate bedroom
Down duvet
Blackout drapes/curtains
Toilet with electronic bidet
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, down comforters, Select Comfort beds, minibar

Executive Double Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Select Comfort bed
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
No.69, Baoshun Rd., East Dist., Chiayi City, 600

What's nearby

  • Alishan Forest Railway Garage Park - 3 min drive - 1.5 miles
  • Hinoki Village - 3 min drive - 1.5 miles
  • Kuai Yi Forest Village - 3 min drive - 1.5 miles
  • Wenhua Road Night Market - 4 min drive - 2.1 miles
  • Jia-Le-Fu Tourism Night Market - 6 min drive - 3.4 miles

Getting around

  • Chiayi Jiabei Station - 12 min walk
  • Chiayi (CYI) - 22 min drive

Restaurants

  • ‪好市多 - ‬7 min walk
  • ‪雪嶽山 - ‬16 min walk
  • ‪北興老牌魯熟肉 - ‬19 min walk
  • ‪摩斯漢堡 - ‬17 min walk
  • ‪新港鴨肉焿 - ‬18 min walk

About this property

Hsin Hotel

Upscale family-friendly hotel near Alishan Forest Railway Garage Park
Located close to Hinoki Village and Chiayi Old Prision Museum, Hsin Hotel provides a terrace, a coffee shop/cafe, and a garden. At the two on-site restaurants, enjoy brunch, lunch, dinner, light fare, and dim sum. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground and an arcade/game room.
You'll also enjoy perks such as:
  • Free self parking
  • Buffet breakfast (surcharge), free bicycle rentals, and an electric car charging station
  • A porter/bellhop, luggage storage, and a TV in the lobby
  • Guest reviews give good marks for the helpful staff and overall condition
Room features
All 174 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
Extra amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries, toilets with electronic bidets, and hair dryers
  • LED TVs with cable channels
  • Wardrobes/closets, baby baths, and free tea bags/instant coffee

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: TWD 480 for adults and TWD 280 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 咖啡廳
  • 宴會廳
  • 頤粵軒

Things to do

  • Arcade/game room
  • Books
  • Free bicycle rentals
  • Free children's club
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Baby bath
  • Baby toys
  • Children's games
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Art Deco architecture
  • At least 80% of food locally-sourced
  • Built in 2018
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately TWD 480 for adults and TWD 280 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Kuan Hotel 寬悅花園酒店 Chiayi City
Kuan 寬悅花園酒店 Chiayi City
Kuan Hotel
HSIN HOTEL Hotel
HSIN HOTEL Chiayi City
HSIN HOTEL Hotel Chiayi City

Frequently asked questions

Is Hsin Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hsin Hotel?

Self parking is free at this property.

What time is check-in at Hsin Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hsin Hotel?

Check-out is at 11 AM.

Where is Hsin Hotel located?

This family-friendly Chiayi City hotel is located in a shopping district, within 2 mi (3 km) of Alishan Forest Railway Garage Park, Hinoki Village, and Chiayi Old Prision Museum. Wenhua Road Night Market and Chiayi Cultural and Creative Industries Park are also within 3 mi (5 km). Chiayi Jiabei Station is 12 minutes by foot.

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Hsin Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 307 out of 428 reviews
Rating 8 - Good. 96 out of 428 reviews
Rating 6 - Okay. 19 out of 428 reviews
Rating 4 - Poor. 1 out of 428 reviews
Rating 2 - Terrible. 5 out of 428 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness
The hotel is nice and clean. The staff is very friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Swee Huat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it is located slightly out of the city area, but we like the quietness and it is family friendly.
Stayed 4 nights in Dec 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family hotel in Chiayi

Fantastic facilities for children, staff are very friendly and helpful, nice rooms and restaurant is very good.
Stayed 1 night in Nov 2024

10/10 Excellent

Shufang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome Facility, friendly staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to staying in Chiayi especially with kids. Very kids friendly hotel with a lot of facilities targeting for kids. Costco nearby and not far from the night market. A very good experience for staying there with wonderful time!
Stayed 1 night in Nov 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room and lots amenities in the hotels, good for family trip:)
Stayed 2 nights in May 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice property, much more suitable for family with young kids, and there were many young ones around.
Stayed 4 nights in Jun 2024

10/10 Excellent

C. Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choices on the breakfast buffet
Stayed 1 night in Jan 2023

8/10 Good

Poh Kee

Liked: Cleanliness, staff & service
This hotel does not reflect a 5 Stars category. Breakfast is average and limited and amenities average.
Stayed 3 nights in Jul 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort

Local 5-star with toilet stench

Hotel toilets reek of stench. Worse at the lower level (before they switched our room). Pls look into your piping.
Stayed 2 nights in Jun 2024

10/10 Excellent

Boon Yen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the most kid friendly hotel I’ve stayed in Taiwan. There are complimentary carousel rides (adults can ride too!) and play room for the kids! And reasonably priced mini go kart and train rides too. Totally worth it for families who are travelling with their little ones. The design of the lobby was cute and grand at the same time 👍 Service was good, if you’re driving, the lobby front was spacious for loading and unloading. It’s like a scene off meteor garden. Room was of a good size with bath tub! Overall, very good impression of the hotel. Our booking came with breakfast and the spread was good with plenty of variety! More importantly, the only hotel that provides koko crunch. 😍 Only downside was the Starbucks coffee at the lobby was not actually Starbucks coffee. But instead a machine using Starbucks roasted beans.
Stayed 1 night in Nov 2023

10/10 Excellent

ICHIEH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很乾淨 是親子飯店 有小朋友耗電的場所

10/10 Excellent

Hsiu yun

Stayed 1 night in Feb 2025

10/10 Excellent

Hsiu yun

Stayed 1 night in Mar 2025

10/10 Excellent

Hsiu yun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
飯店整體都很不錯！軟硬體都一直在提升、員工親切 服務貼心
Stayed 1 night in Mar 2025

10/10 Excellent

CHUNPUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
飯店新穎、停車方便、設施服務都不錯。會再入住的選擇。
Stayed 1 night in Feb 2025

10/10 Excellent

KAZUNORI

Liked: Cleanliness, staff & service, property conditions & facilities
施設は新しくきれいでした。幼児のいる家族には良いと思いますがコンビニ等が少し遠いのと幹線道路から裏に入るのでそこが不便です。
Stayed 2 nights in Feb 2025

10/10 Excellent

YUCHU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間大舒適，兒童遊樂設施偏小小孩使用居多，工作人員很親切。
Stayed 1 night in Feb 2025

10/10 Excellent

yiju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

WEI CHE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

seokmo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
아리산을 방문하기 위한 전초기지로 선택한 자이의 hsin호텔, 깨끗하고 구조도 좋고 잘 쉬다 갑니다.아이들까지 4인 가족이 한방에 머물수 있는 싱글침대4개짜리로 정말 어렵게 구한 숙소입니다 방2개를 구할수도 있지만 가족여행이니 함께 다니고 먹고 자며 함께해야 더 친해진다는 여행목표를 가지고 선택한 숙소였습니다 거기에 싱글침대 4개인 방은 정말좋은 선택이었습니다 다음날 아리산도 잘 다녀왔고 조식도 맛있었고 정말 잘 쉬다갑니다 감사합니다
Stayed 2 nights in Jan 2025

8/10 Good

CHUNG CHENG

Stayed 1 night in Jan 2025

10/10 Excellent

Sherman

Stayed 1 night in Jan 2025