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Hotel Villa Fontana

2.5 star property

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Photo gallery for Hotel Villa Fontana

Hallway - Hotel Villa Fontana (Chetumal)
Reception - Hotel Villa Fontana (Chetumal)
Lobby sitting area - Hotel Villa Fontana (Chetumal)
Lobby sitting area - Hotel Villa Fontana (Chetumal)
Executive Double Suite | Free WiFi, bed sheets - Hotel Villa Fontana (Chetumal)
Hotel Villa Fontana provides everything you need. Stay connected with free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Executive Triple Suite

Executive Triple Suite | Free WiFi, bed sheets

Executive Triple Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Executive Quadruple Suite

Executive Quadruple Suite | Free WiFi, bed sheets

Executive Quadruple Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Executive King Suite

Executive King Suite | Free WiFi, bed sheets

Executive King Suite

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Queen Suite

Executive Queen Suite | Free WiFi, bed sheets

Executive Queen Suite

9.0 out of 10
Wonderful
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Double Suite

Executive Double Suite | Free WiFi, bed sheets

Executive Double Suite

8.4 out of 10
Very good
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Chetumal, Hotel Villa Fontana is in the city center and near the airport. Lake Bacalar and Explanada de la Bandera reflect the area's natural beauty and area attractions include Payo Obispo Zoo and Planetarium Yook'ol Kaab. Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden are also worth visiting. Visit our Chetumal travel guide
Map
Av de los Héroes 181, Centro, Chetumal, QROO, 77000

What's nearby

  • Museum of Maya Culture
    2 min walk - 0.1 miles
  • Museo de la Ciudad
    5 min walk - 0.3 miles
  • Explanada de la Bandera
    15 min walk - 0.8 miles
  • Palacio de Gobierno
    16 min walk - 0.9 miles
  • Palacio Municipal De Othon P. Blanco
    18 min walk - 1.0 mile

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    9 min drive

Restaurants

  • Restaurante " Los Cocos
    2 min walk
  • Restaurante el Vaticano
    3 min walk
  • Capital Plaza Hotel
    2 min walk
  • Restaurant Chetumal
    1 min walk
  • taqueria avila
    1 min walk

About this property

Hotel Villa Fontana

Hotel in the city center
Hotel Villa Fontana provides everything you need. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Smoke-free premises and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel Villa Fontana offer amenities such as free WiFi.
Other amenities include:
  • Bathrooms with showers
  • Flat-screen TVs with cable channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Wheelchair-accessible parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Villa Fontana
Hotel Villa Fontana Hotel
Hotel Villa Fontana Chetumal
Hotel Villa Fontana Hotel Chetumal

Frequently asked questions

Is Hotel Villa Fontana pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at Hotel Villa Fontana?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Villa Fontana?

Check-out is at noon.

Where is Hotel Villa Fontana located?

Located in the heart of Chetumal, this hotel is steps from Museum of Maya Culture and Museo de la Ciudad. Palacio de Gobierno and Explanada de la Bandera are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Villa Fontana Reviews

7.8

Good

8.4

Cleanliness

8.0

Location

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 69 out of 182 reviews
Rating 8 - Good. 66 out of 182 reviews
Rating 6 - Okay. 21 out of 182 reviews
Rating 4 - Poor. 9 out of 182 reviews
Rating 2 - Terrible. 17 out of 182 reviews

Reviews

Verified

8/10 Good

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good location, friendly staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ceon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view from the lobby.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is convenient o a market, lots of places to eat. Staff very helpful
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
There were a few issues, but overall a good place.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Anthony or Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Staff Ever!!!

The staff was incredible.. from check in to check out.. absolutely WONDERFUL.. housekeeping as well. I will ALWAYS stay there when I come to town! Fabulous staff!!
Stayed 1 night in Oct 2023
Verified

8/10 Good

Ortwin

Excellent customer service.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room and location

Great receptionist. Very friendly and efficient. Room was large with a king and a double bed. Bathroom spotless, good shower with hot water and good flush. AC excellent. Location was good with about a 10 minute walk to the oceanside boardwalk (malecon). Good restaurants nearby. I would stay again. Good price.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was flawless. There is coffee at the lobby as well as purified water. Room was very clean. Ample bathroom. Located downtown.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities
The service was so nice with us the Hotel is simple but have everything in a good condition.
Stayed 1 night in Feb 2024
Verified

6/10 Okay

ADRIAN

Liked: Property conditions & facilities
Was an average hotel
Verified

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

MD ALI

Liked: Cleanliness, amenities, property conditions & facilities
Yes good i like it’s safe
Verified

2/10 Terrible

Marco

Disliked: Cleanliness
Nothing
Stayed 3 nights in Jan 2025
Verified

2/10 Terrible

andrea

Liked: Cleanliness, property conditions & facilities
I booked and paid for two separate rooms, The desk insisted that I had booked one room for two people. I had to book another room in desperation. The hotel is spotless!
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

MD ALI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac not working. Not good water service .no soap washroom
Stayed 2 nights in Apr 2023
Verified

4/10 Poor

Sheri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel is just OK at best. Nothing better.

I am use to the photos being from good angles to only show the best parts. But their photos are down right lies. I was not upset that the towels were not animals. But this is not even close to the type of hotel to have anything fancy. The fountain in their photo is not at the hotel and i have no idea where that fountain is. The "parking available" is just driving around the bock looking for street parking. This hotel is a step below a Motel 6 or the sort of travel log you stay at only because you are too tiered to drive any farther.
Stayed 1 night in May 2024
Verified

4/10 Poor

Jyoti

Disliked: Cleanliness, staff & service, property conditions & facilities
This was my first time at this hotel. I thought, maybe I'll give it a shot. When we arrived, we got our rooms and I notice there was a roach under the corner of the bed. >.< I also felt warm in the room, thought maybe the AC isn't low enough. I charged the setting and it didn't make much of a difference. There's also the wifi that wasn't working as good; and this is with the modem literally right outside the door. Then there's also customer service. We had to ask for a soap bar at the front desk just for them to let me know they don't have. Thankfully, I brought my body wash. Now, when leaving the hotel to go get lunch, we noticed there were 3 rooms that were being cleaned. Each with a soap bar on the side of the bed. We were basically lied to, over soap!? We asked again just to be lied to again for not having any soap bars when we passed 3 rooms with them on the bed. It's sad to have such customer service along with the other things listed. I really wanted to like this hotel. But I now understand why the price is low.
Stayed 1 night in Jun 2023
Verified

8/10 Good

nallin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar. Limpio económico muy cerca de mercado, ubicado sobre la avenida principal que va al malecón, solo que hay que subir escaleras y falla el internet por lo demás todo muy bien.
Stayed 4 nights in Mar 2026
Verified

2/10 Terrible

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Si
Stayed 1 night in Mar 2026
Verified

4/10 Poor

David

Disliked: Amenities, property conditions & facilities
El baño muy deteriorado
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

juan enrique

Liked: Cleanliness, staff & service
Muy buena relación. Precio servicio
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Eliu

Liked: Cleanliness, staff & service
todo bien, solo no me dieron toalla, hay cosas que pueden mejorar
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Esau

Disliked: Property conditions & facilities
En mal edo gral el hotel
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio, limpio, pero en las noches se escucha mucho ruido ya que está justo junto al mercado y un Oxxo, tiene poco estacionamiento y está un poco inseguro ya que las puertas con trabajos tienen el seguro de botón en las puertas
Stayed 1 night in Sep 2025
Verified

8/10 Good

Sonia

Liked: Staff & service
Esta en el centro, personal excelente, muy amables, lo unico que entre al baño y salio una cucaracha
Stayed 1 night in Sep 2025