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Poza Clara Sanctuary Hotel

Property class: 3

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Photo gallery for Poza Clara Sanctuary Hotel

A pathway surrounded by lush green foliage, leading to a covered area with a bench. - Poza Clara Sanctuary Hotel (Bacalar)
A room with two beds, a ceiling fan, a window with curtains, and a wall-mounted light fixture. - Poza Clara Sanctuary Hotel (Bacalar)
A nighttime pool area with a wooden deck, lounge chairs, and a dining table with chairs. - Poza Clara Sanctuary Hotel (Bacalar)
A bar sign on a building with hanging lights and chairs inside. - Poza Clara Sanctuary Hotel (Bacalar)
A hammock hanging from a wooden ceiling with thatched roof and wooden slats. - Poza Clara Sanctuary Hotel (Bacalar)
Close to Laguna Bacalar Ecological Park, Poza Clara Sanctuary Hotel provides free English breakfast, a terrace, and a garden. The on-site local and international cuisine restaurant, Bahareque, offers breakfast, brunch, and lunch. Free in-room WiFi and a bar are available to all guests.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double or Twin Room, Pool View

A room with two beds, a ceiling fan, a window with curtains, and a wall-mounted light fixture.

Standard Double or Twin Room, Pool View

9.2 out of 10
Wonderful
(11 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed, Balcony

A room with a bed, a small wooden table, a chair, a window with a view of greenery, and a woven wall hanging.

Superior Room, 1 Queen Bed, Balcony

8.6 out of 10
Excellent
(7 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Pool View

A room with a wooden door, a window with curtains, two wicker chairs, a small round table, and a potted plant.

Deluxe Room, 1 King Bed, Pool View

8.8 out of 10
Excellent
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located near a private beach, Poza Clara Sanctuary Hotel is in Mario Villanueva Madrid, a neighborhood in Bacalar. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. With kayaking and boat tours nearby, you'll find plenty of adventures in the water. Visit our Bacalar travel guide
Map
calle 26 entre av.3 y av. 5, Bacalar, QROO, 77930

What's nearby

  • A coastal landscape with a large body of water, a road running parallel to the coast, and scattered buildings.
    Lake Bacalar
    3 min walk - 0.2 miles
  • A clear turquoise lake with visible rocks and lily pads.
    Laguna Bacalar Ecological Park
    5 min walk - 0.3 miles
  • A coastal view with a stone fort, palm trees, a thatched-roof hut, and turquoise waters.
    Fort of San Felipe
    5 min walk - 0.3 miles
  • Ecopark Bacalar
    8 min walk - 0.5 miles
  • Municipal Spa of Bacalar
    13 min walk - 0.7 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    37 min drive

Restaurants

  • La Playita
    3 min walk
  • I Scream Bar
    4 min walk
  • El Enchanto Bacalar
    5 min walk
  • Finisterre Cocina Mediterranea
    2 min walk
  • La Guapachosa
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bahareque

Things to do

  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Outdoor pool
  • Private pool
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Direct access to a private beach
  • Dock
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable channels
  • Netflix
  • Private pool
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 6:00 AM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 500 per pet, per night
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: MXN 500 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 010-007-004951/2025

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM

Frequently asked questions

Does Poza Clara Sanctuary Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Poza Clara Sanctuary Hotel pet-friendly?

Yes, Poza Clara Sanctuary Hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of MXN 500 per pet, per night.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Poza Clara Sanctuary Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Poza Clara Sanctuary Hotel?

Check-out is at noon.

Where is Poza Clara Sanctuary Hotel located?

Located in Mario Villanueva Madrid, this hotel is within a 5-minute walk of Lake Bacalar and Laguna Bacalar Ecological Park. Fort of San Felipe and Zócalo are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Poza Clara Sanctuary Hotel Reviews

9.2

Wonderful

9.2

Cleanliness

8.0

Location

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 81 out of 119 reviews
Rating 8 - Good. 25 out of 119 reviews
Rating 6 - Okay. 8 out of 119 reviews
Rating 4 - Poor. 3 out of 119 reviews
Rating 2 - Terrible. 2 out of 119 reviews

Reviews

Verified review

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a perfect stay here. Lovely staff and location.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sanctuary hotel, close to all amenities. The staff very friendly and helpful always clean air conditioning works perfect. Pool is lovely restaurant on site. Will definitely be going back next year with our group.
Beautiful refreshing pool
Great pool view room
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were excellent and the staff went out of their way to help with a situation which happened on the first night of our stay.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was very good. Lots of fruit and choice of eggs or pancakes. The location was near the town square. Lots of restaurants near by. The staff was very good and our room was serviced daily and all requests met. Would definitely return.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very attentive. Great location. Nice quaint hotel! Would stay here again
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely little retreat!

The staff is amazing and the place is relatively good value for the money. Lovely grounds and pool. Restaurant food was good and healthy options available.
Stayed 5 nights in Jan 2025
Verified review

8/10 Good

catrin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Mexican hotel walking distance to the central plaza and 15 minute walk to quiet beach club. Cooking facilities could have been better and only one plate provided.
Stayed 3 nights in Jan 2025
Verified review

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. As other travellers mention the beds are rock hard. Also we had to ask for a blanket. They are availible if you ask. Pool is nice and location is great in the center. Stayed in superior room with balcony.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom did not flush and door knob needed to fix. The staff were extremely helpful. It was close to the lagoon and to the park. Very clean.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolutely stunning little boutique hotel. The staff was very friendly and helpful. Tons to do in walking distance but I did drive. There is parking at the hotel but it’s a little tight so I just parked on the street. I didn’t know ahead of time that the hotel also had a private lagoon club. You can order food and drinks there that they will send down from the restaurant. This was definitely helpful when all of the other lagoon clubs were super packed on the weekends.
Stayed 4 nights in Oct 2023
Verified review

6/10 Okay

Brent

Liked: Staff & service
Poza Clara is good value for the price (especially as hotels are getting more expensive in Bacalar). We stayed in the junior suite. The room looked better in photographs, but it was OK. Good AC, and surprisingly quiet for a room that faced the street. The bed was very hard. I like a firm mattress, but this bed was so firm it was uncomfortable. A mattress topper would make a big difference in quality of sleep. The kitchenette had the basics. There is no dining or sitting area inside the suite, so it’s basically a regular hotel room with a sink, fridge, and 2 burner cook top. The location is great. Close to the park and lots of restaurants, shops, etc.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Sherie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful helpful staff, beautiful gardens and pool, and close to everything central. I liked it so well that I extended my stay. Thanks to everyone at Poza Clara Sanctuary Hotel. I'll be back.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great people, location and amenities!

The service was very good and the people there were kind, appreciative for our visit and very helpful to us. To pool is very cute and while we did not use it, the people that did seemed to enjoy it. The location is ideal... just a couple blocks away from the main square - close to walk, far enough that you didn't hear all of the noise. Lots of restaurants and bars very close, making it a fun time for us. The only problem was that the bed is very hard and uncomfortable - even getting a mattress topper for extra padding would have made this much more enjoyable. Otherwise, good prices, great service and a wonderful trip.
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to restaurants, bars and the lagoon. Good breakfast and very kind staff. We also received a complementary bag.
Stayed 3 nights in Oct 2022
Verified review

10/10 Excellent

Yuriria

Liked: Cleanliness, amenities, property conditions & facilities
This is a hidden jewel. Highly recommended.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posa Clara Hotel, friendly staff, nice a cozy, good location, excellent food and service. We comeback!
Stayed 2 nights in Nov 2022
Verified review

10/10 Excellent

Denice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Mar 2025
Verified review

6/10 Okay

Blake

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice staff, and a cool place. Unfortunately there was mildew in the room, and the bed was uncomfortable. I did enjoy the breakfast though.
Stayed 3 nights in Feb 2023
Verified review

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Poza Clara staff were amazing and helpful. I advised the hotel it was a bday gift for my wife, and they made a beautiful floral arrangement on the bedding. Thank you! The associated restaurant was not so good. Food was overcooked and server had a poor attitude. Better to go next door to Ixchel food.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Taylor

Liked: Cleanliness, staff & service, amenities
I liked the location of this hotel. It’s in a quiet area, but only three blocks to the center square. They have a beach club with kayaks included and an on site restaurant. The only thing I didn’t like were the rock hard beds. It made getting a good night sleep very difficult.
Stayed 4 nights in Apr 2023
Verified review

10/10 Excellent

SOLEDAD GEORGINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Gonzalo G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el lugar que pienso regresar
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

jenifher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy rico el desayuno
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Adela

Liked: Cleanliness, staff & service, property conditions & facilities
Si, apta para mascotas, la habitación limpia, el personal muy amable, los desayunos, podrían mejorar
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jesús Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Atención muy buena. Instalaciones en condición impecable. Muy recomendable.
Stayed 1 night in Feb 2026