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Mia Bacalar Luxury Resort & Spa

Property class: 4.5

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Photo gallery for Mia Bacalar Luxury Resort & Spa

Aerial view - Mia Bacalar Luxury Resort & Spa (Bacalar)
Creator video - submitted by Mayra Platero
A room with a round table, two chairs, a sofa, and a view of palm trees and the sea. - Mia Bacalar Luxury Resort & Spa (Bacalar)
An indoor space with a thatched roof, stone steps leading to a seating area with chairs and tables, and large wooden tree trunks as structural elements. - Mia Bacalar Luxury Resort & Spa (Bacalar)
A modern bathroom with a glass-enclosed jacuzzi, a wooden vanity, and a large mirror. - Mia Bacalar Luxury Resort & Spa (Bacalar)
Located close to Laguna Bacalar Ecological Park and Fort of San Felipe, Mia Bacalar Luxury Resort & Spa provides free continental breakfast, a marina, and a poolside bar. Active travelers can enjoy motor boating at this resort. Treat yourself to a body wrap, a sports massage, or aromatherapy at the onsite spa. The on-site restaurant, HUNAB KU, offers breakfast, lunch, and dinner. Yoga classes are offered at the gym; other things to do include kayaking and boat tours. In addition to a terrace and a garden, guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Luxe Saasil Room

A bedroom with two beds, a wooden ceiling, and a view of the outdoors.

Luxe Saasil Room

9.2 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Jeex Suite

A modern hotel room with a large bed, a sitting area, a bathroom, and a view of the mountains.

Grand Jeex Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Ixchel

A modern hotel room with a large bed, a wooden side table, a ceiling fan, and a sliding glass door leading to a balcony.

Ixchel

  • Partial lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

A modern bedroom with a bed, a sofa, a wooden coffee table, and a ceiling fan.

Deluxe Room

  • Lagoon view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

About the neighborhood

Located in Bacalar, Mia Bacalar Luxury Resort & Spa is on the waterfront. Fort of San Felipe and Chacchoben Ruins are notable landmarks, and the area's natural beauty can be seen at Lake Bacalar and Laguna Bacalar Ecological Park. Cenote Cocalitos and Canal de los Piratas are two other places to visit that come recommended. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Bacalar travel guide
View more Resorts in Bacalar
Map
Carretera Federal Bacalar-Xtomoc, Lot 59 Fracción 6, Bacalar, QROO, 77930

What's nearby

  • A coastal landscape with a large body of water, a road running parallel to the coast, and scattered buildings.
    Lake Bacalar
    1 min walk - 0.1 miles
  • A clear turquoise lake with visible rocks and lily pads.
    Laguna Bacalar Ecological Park
    6 min drive - 3.3 miles
  • A coastal view with a stone fort, palm trees, a thatched-roof hut, and turquoise waters.
    Fort of San Felipe
    7 min drive - 3.8 miles
  • A calm lake with lily pads and trees reflecting on the water's surface.
    Cenote Azul
    10 min drive - 6.2 miles
  • A tropical beach with clear turquoise water, palm trees, and a wooden structure.
    Cenote Cocalitos
    10 min drive - 6.0 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    42 min drive

Restaurants

  • asadero el establo
    3 min drive
  • Marisqueria El Taco Loco
    3 min drive
  • Las Miches De La 1
    5 min drive
  • Xoloitzcuintle Bacalar
    5 min drive
  • Hijos Del Cocho
    5 min drive

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  • Spa
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9.0 out of 10, Wonderful, 443 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • HUNAB KU

Things to do

  • Bicycle storage
  • Boat tours
  • Full-service spa
  • Gym
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Personal motorized watercraft
  • Sauna
  • Water sports equipment
  • Yoga classes

Family friendly

  • Dining table
  • Outdoor pool
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Tile flooring in room

More

  • 2 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels
  • Streaming services

Food and drink

  • Chef service
  • Dining table
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 52.79 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 1100 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: MXN 1100
  • Pet fee: MXN 1500 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 010-007-005069/2025

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Mia Bacalar Luxury Resort & Spa have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–5:00 PM.

Is Mia Bacalar Luxury Resort & Spa pet-friendly?

Yes, pets are allowed at this property. There's a fee of MXN 1500 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Mia Bacalar Luxury Resort & Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Mia Bacalar Luxury Resort & Spa?

Check-out is at noon.

Does Mia Bacalar Luxury Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1100 per vehicle applies.

Where is Mia Bacalar Luxury Resort & Spa located?

Situated on the waterfront, this luxury resort is steps from Lake Bacalar and 2.7 mi (4.3 km) from Laguna Bacalar Ecological Park. Fort of San Felipe and Cenote Cocalitos are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mia Bacalar Luxury Resort & Spa Reviews

8.6

Excellent

8.8

Cleanliness

9.2

Location

8.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 177 out of 304 reviews
Rating 8 - Good. 63 out of 304 reviews
Rating 6 - Okay. 28 out of 304 reviews
Rating 4 - Poor. 23 out of 304 reviews
Rating 2 - Terrible. 13 out of 304 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at Mia, the staff was super helpful and very friendly. The food and Spa were our favorite of many. Arturo was our lifeguard; he showed us a wonderful kayak route. Ana and Maria gave excellent service at the spa. It was a short stay and can't wait to come back.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is really nice ajd the staff were super
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The facilities were amazing and everyone’s service was spectacular! Shout out to the staff as they really took care of us throughout the stay
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, very calm place and friendly staff. The rooms are roomy and comfortable. Great place to stay, would stay again if I come back to Bacalar!
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos our waiter was very nice! Everyone also lady was our greeter when we arrived super sweet lady, Alondra . Loved it also did the Yemazcal there as well. Very quiet place and relaxed
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about Mia. The rooms and staff were absolutely amazing and friendly. The property was well kept and clean. I will definitely stay at Mia again.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at MIA Bacalar, and it won’t be our last—our family is already planning a return visit for the Christmas holidays. The staff is incredibly friendly and welcoming, consistently going above and beyond to ensure we have a great experience. If there’s one area for improvement, it would be the breakfast, which could be more varied and satisfying.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Mia Hotels was a very good resort not the high end luxury property as they called themself but if I have a thing to return will be because the food!! The only one restaurant serves breakfast, lunch and dinner and the food is absolutely delicious, very well presented and with elegance and variety. Rooms are good very comfortable and with some luxury details, the property in general definitely needs some attention, we did not use the pool but was not welcoming to swim there, the hotel was pretty empty, the area of the lagoon to swim is nice and pretty, but make sure you have repellent as there are lot of mosquitoes but A LOT! In general we spend a nice time there.
Stayed 3 nights in Jul 2024
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
The property is nice, but many improvements need to been done for the price they charge to stay, expensive. Our room was very nice and clean, but AC gave a unpleasant smell, they offer aroma therapy fragrance but that lasted a little. Restaurant had great food, and servers are extremely nice, but very unorganized. I will not return.
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness
Suites are nice and spacious Staff you can find different treatment, at the lobby Tania is very nice. Food at the restaurant is ok 3 out of 5, service can be better took longer than it should to get a drink or even for them to take the order, not lack of staff there was only two tables with 2 guests each and maybe 5 staff members, not the usual good service you expect in Mexico. Get your tours at the town, 1/2 price Wave runners not working Anyways, a great place to relax, we ended up dining in town where you have great options The hotel is 10 mins from town, you may find another option closer or in town for similar or better price
Stayed 4 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t think twice about clicking on and reserving at MÍA Hotel and Resort! Excellent location and service! Our little family of 4 truly enjoyed our stay. While the lagoon and location are absolutely breathtaking, it is the people that made our experience so memorable and wonderful; especially, Andrea “Gong” (Reception); Daniel, Angel and Manuel (Hunab Ku Servers); Ignacio (Pontoon Tour Guide); Alondra (Sip and Paint); and Leydi (Reception). Looking forward to returning in the future! God bless.
Stayed 3 nights in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Not a five star hotel. The hotel needs a lot of maintenance. Construction is very poor. Room smells
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just absolutely beautiful property and wonderful staff. Relaxing vacation in a gorgeous area
Stayed 3 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very peaceful and unique
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Nice scenary nice water front and nice people working there
Stayed 2 nights in Feb 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Ok place. Just arrived jets see
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute eco-friendly resort. Food at the rest was great. Friendly staff. Overall nice experience.
Stayed 3 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
PERFECT PROPERTY
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Viaje a Bacalar con Familia

The stay was good. The room is very comfortable, but the food service is expensive and not so good.
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful and quite
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 nights in Bacalar

Service and rooms were great! The problem was the restaurant….2 of 3 days okay for breakfast, last day everything was salty; awful for dinner, made 2 tries and regretted it. Angelica gave us a massage to my wife and I….very relaxing. Also great attention from Paco (lifeguard), he provided kayaks and paddle boards to use at the lake.
Stayed 1 night in Dec 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
i dont like the hotel
Stayed 2 nights in Aug 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

My Sun fell in a broken hole in the terrace
Stayed 1 night in Oct 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We didn’t like that the rooms are upstairs on a spiral staircase that is very narrow and slippery. We didn’t like the one the rooms had a key light in the bathroom not working and never replaced. We didn’t like that one of the rooms had issue accessing and had to go to the lobby several times to complain and we like that they offered free breakfast for one night as compensation ; we liked the spa facilities and the staff there. We also like tombs quality of the food at the restaurant.
Stayed 2 nights in Jun 2024