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Mayan Secret Hotel Boutique

3.5 star property
Suburban hotel with a 24-hour fitness center and a sauna

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Photo gallery for Mayan Secret Hotel Boutique

Exterior
Reception
Standard Room, 2 Queen Beds, Garden View | 1 bedroom, hypo-allergenic bedding, down comforters, Tempur-Pedic beds
Meeting facility
Outdoor pool, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Pool
  • Spa
  • Pet friendly
  • Kitchen
  • Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed, Pool View

Standard Room, 1 King Bed, Pool View | 1 bedroom, hypo-allergenic bedding, down comforters, Tempur-Pedic beds

Standard Room, 1 King Bed, Pool View

Highlights

Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Garden View

Superior Room, Garden View | 1 bedroom, hypo-allergenic bedding, down comforters, Tempur-Pedic beds

Superior Room, Garden View

Highlights

Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | 1 bedroom, hypo-allergenic bedding, down comforters, Tempur-Pedic beds

Junior Suite, Garden View

Highlights

Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Hypo-allergenic bedding
Separate bedroom
Portable fan
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Garden View

Standard Room, 2 Queen Beds, Garden View | 1 bedroom, hypo-allergenic bedding, down comforters, Tempur-Pedic beds

Standard Room, 2 Queen Beds, Garden View

Highlights

Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
Carretera Chetumal - Bacalar Km 9.5, Chetumal, QROO, 77900

What's nearby

  • Palacio Municipal De Othon P. Blanco - 11 min drive - 6.3 miles
  • Museum of Maya Culture - 12 min drive - 6.9 miles
  • Chetumal Ferry Terminal - 12 min drive - 6.9 miles
  • Palacio de Gobierno - 12 min drive - 6.9 miles
  • Explanada de la Bandera - 12 min drive - 6.9 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 10 min drive

Restaurants

  • ‪Enchiladas Huastecas - ‬7 min drive
  • ‪Antojitos Tortas y Tacos Lulu - ‬8 min drive
  • ‪La Eufemia - ‬8 min drive
  • ‪Maya Luum - ‬6 min drive
  • ‪Barbacoa Hidalgo - ‬5 min drive

About this property

Mayan Secret Hotel Boutique

Hotel near the airport
A terrace, a garden, and a 24-hour gym are just a few of the amenities provided at Mayan Secret Hotel Boutique. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage. Stay connected with free WiFi in public areas, and guests can find other amenities such as a business center.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers
  • Free self parking
  • Concierge services, a water dispenser, and luggage storage
  • A reception hall, tour/ticket assistance, and massage treatment rooms
Room features
All guestrooms are individually furnished, and boast comforts such as air conditioning, as well as perks like safes and kitchen islands.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, Tempur-Pedic beds, and down comforters
  • Rainfall showers, free toiletries, and hair dryers
  • Kitchenettes, mini fridges, and ovens

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Couples/private dining

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • Sauna

Family friendly

  • In-room kitchenette
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height electrical outlets in bathroom
  • No elevator

More

  • Designated smoking areas
  • Mosquito nets
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Kitchen island
  • Kitchenette
  • Limited room service
  • Mini-fridge
  • Oven

More

  • Air conditioning
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Portable fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: USD 25
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25 per pet, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
3 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are available for USD 25.0 per night

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 15 (subject to availability)
  • Crib (infant bed) fee: USD 25.0 per night
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Mayan Secret Boutique Chetumal
Mayan Secret Hotel Boutique Hotel
Mayan Secret Hotel Boutique Chetumal
Mayan Secret Hotel Boutique Hotel Chetumal
Mexico - Quintana Roo
Mayan Secret Boutique Chetumal
Mayan Secret Hotel Boutique Hotel
Mayan Secret Hotel Boutique Chetumal
Mayan Secret Hotel Boutique Hotel Chetumal

Frequently asked questions

Does Mayan Secret Hotel Boutique have a pool?

Yes, this property has an outdoor pool.

Is Mayan Secret Hotel Boutique pet-friendly?

Yes, this property allows cats and dogs (limit 3 total). There's a deposit of USD 50 per stay and a fee of USD 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Mayan Secret Hotel Boutique?

Self parking is free at this property.

What time is check-in at Mayan Secret Hotel Boutique?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Early check-in is available for a fee of USD 25 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Mayan Secret Hotel Boutique?

Check-out is at noon. Late check-out is available for USD 15 (subject to availability).

Where is Mayan Secret Hotel Boutique located?

Situated near the airport, this hotel is 1.8 mi (2.9 km) from Laguna Milagros and within 9 mi (15 km) of Palacio Municipal De Othon P. Blanco and Chetumal Ferry Terminal. Explanada de la Bandera and Palacio de Gobierno are also within 9 mi (15 km).

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Mayan Secret Hotel Boutique Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 8 out of 16 reviews
Rating 8 - Good. 4 out of 16 reviews
Rating 6 - Okay. 1 out of 16 reviews
Rating 4 - Poor. 2 out of 16 reviews
Rating 2 - Terrible. 1 out of 16 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is truly a secret gem! Gentlemen at the gate, making us feel safe yet welcome! Woman at check was super nice, I don’t speak spanish, and she took such great care of me! The property is beautiful, you can wonder around in the garden area, sit by the pool, and just relax. We will definitely be coming back for future stays!
Stayed 1 night in Apr 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cozy and comfortable. The staff was very friendly and helpful. We loved the pool.
Stayed 1 night in Oct 2024

10/10 Excellent

Kerri

Liked: Amenities, property conditions & facilities
Love this hotel. If you want some place peaceful and quiet and away from the hustle of the city then this place is for you. Huge beautiful property. Cozy rooms with private sitting area outside. Great staff.
Stayed 1 night in Feb 2023

2/10 Terrible

luis

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Stay Away!!!

The worst hotel ever, yes it was clean and nice looking BUT, the place looked like it was just about to go out of business. They had to go buy the oj to the store they didn’t have a menu, not bar either. Not tv no wifi, it was terrible the pool area, again, it was like abandoned. Staff were useless they had no idea how to fix the tv, the had no idea what to offer for food, when we finally order some eggs and some quesadillas, the came with like 20 minutes of each other. The first one took them like 40 mints to bring. Keep in mind we were the only ones in the entire hotel. Worst experience ever. And then the mosquitos!!!! Wow never agin this place!!
Stayed 5 nights in Jul 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy desagradable lugar

La limpieza terrible
Stayed 3 nights in Dec 2024

10/10 Excellent

Abelardo de jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar e instalaciónes
Stayed 2 nights in Mar 2024

10/10 Excellent

L Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermoso , rodeado de naturaleza y calma

Un hotel hermoso con mucha tranquilidad y su naturaleza hermosa , el personal muy amables y atentos la calidez que te hacen sentir como en casa , lo recomendamos ampliamente
Stayed 3 nights in Nov 2023

10/10 Excellent

Si Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Ángel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un ambiente muy tranquilo, es muy amigable con el ambiente y es un lugar excelente para poder descansar y estar tranquilo sin mucho ruido.
Stayed 2 nights in Jan 2023

8/10 Good

Veronica

Liked: Cleanliness, room comfort
Mucha confusión con la reserva, no sabían si estaba o no pagada, no la encontraban
Stayed 1 night in Dec 2022

6/10 Okay

Jorge B., Puebla

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
.
Stayed 5 nights in Nov 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vale la pena conocerlo. Falla el internet, su único defecto
Stayed 2 nights in Mar 2021

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Coordinar mejor su información

Todo estuvo increíble salvo la coordinación entre quienes tienen convenio para la reserva, no reciben la información con la seguridad y la prontitud adecuada para no incomodar al huésped,
Stayed 1 night in Sep 2019

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019