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Hotel Real Azteca

Property class: 3

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Front of property - Hotel Real Azteca (Chetumal)
Exterior - Hotel Real Azteca (Chetumal)
Room - Hotel Real Azteca (Chetumal)
Breakfast area - Hotel Real Azteca (Chetumal)
Lobby - Hotel Real Azteca (Chetumal)
Consider a stay at Hotel Real Azteca and take advantage of free continental breakfast, a terrace, and a restaurant. Guests can connect to free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 2 Double Beds

Room

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Double Room, 1 King Bed

Room

Junior Double Room, 1 King Bed

  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room

Standard Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Centro Histórico neighborhood, Hotel Real Azteca is connected to a shopping center. Lighthouse Museum and Oxtankah Ruins are local landmarks, and the area's natural beauty can be seen at Explanada de la Bandera and Dos Mulas. Payo Obispo Zoo and Planetarium Yook'ol Kaab are also worth visiting. Visit our Chetumal travel guide
Map
Calle Belice 186, Chetumal, QROO, 77000

What's nearby

  • Museum of Maya Culture
    3 min walk - 0.2 miles
  • Museo de la Ciudad
    6 min walk - 0.4 miles
  • Malecón de Chetumal
    16 min walk - 0.9 miles
  • Palacio de Gobierno
    18 min walk - 1.0 mile
  • Palacio Municipal De Othon P. Blanco
    19 min walk - 1.0 mile

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    8 min drive

Restaurants

  • La Peninsula
    4 min walk
  • Antojitos Gloria
    5 min walk
  • Restaurant Pantoja
    5 min walk
  • Babu Té Bar
    6 min walk
  • Restaurant Chetumal
    4 min walk

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  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel Real Azteca pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Real Azteca?

Check-in start time: noon; Check-in end time: anytime.

What time is check-out at Hotel Real Azteca?

Check-out is at 10 AM.

Where is Hotel Real Azteca located?

Located in Centro Histórico, this hotel is within a 10-minute walk of Museum of Maya Culture and Museo de la Ciudad. Palacio de Gobierno and Fisherman's Fountain are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Real Azteca Reviews

7.6

Good

7.8

Cleanliness

7.2

Location

7.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 31 out of 119 reviews
Rating 8 - Good. 44 out of 119 reviews
Rating 6 - Okay. 29 out of 119 reviews
Rating 4 - Poor. 10 out of 119 reviews
Rating 2 - Terrible. 5 out of 119 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice room, staff & city

The owner, son & staff were very helpful. It was a great experince to be imersed in the local culture. Few english speaking tourists are in the area. The Mayan musuem was just across the steet as well as a huge market. The walk down Ave. de Heroes to the water was pleasent. A bus ride to the nearby fishing village of Calderita was fun. A collectivo taxi to the beautiful Laguana Bacalara and town was a good day trip. Next time I stay here I will go to the Mayan ruin just north of Caldarita. I was lucky and received a renovated room. New AC, tiled shower, bathroon, flat screen, WiFi OK, really strong around lobby. I stayed here four nights. I should have stayed a fifth.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Relación precio calidad, excelente.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un hotel muy limpio

Me gustó mucho la atención por parte de los chicos de recepción, fueron demasiado atentos. En el restaurante la cocinera con buen sazón y muy amable en su recibimiento. En verdad superaron mis expectativas y las de mi pareja. Una excelente estancia y buen recibimiento. Solo si pediría que comentaran con el ayuntamiento que hubiera más iluminación en las calles, porque está muy solitario, a pesar de estar en el centro. Pero por parte del hotel, los servicios, la limpieza, la atención y las recomendaciones de que hacer en Chetumal, todo de manera excelente. ¡¡¡Muchas gracias!!!, nos vemos pronto!
Stayed 3 nights in Jan 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Funcional

Mi habitación muy limpia, funcional, con TV y aire acondicionado. Al hotel en general se ve quele hace falta mantenimiento, pero por el precio está bien. La atención de las chicas de recepción es excelente.
Stayed 1 night in Sep 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ESTACIONAMIENTO PEQUEÑO

MUY BIEN, EL UNICO DETALLE QUE EL ESTACIONAMIENO ES MUY PEQUEÑO
Stayed 1 night in Nov 2019
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Solo nos hospedamos por una noche; a favor del hotel puedo decir que la atención del personal fue muy agradable y atenta; el desayuno estaba incluido y fue bueno, otro punto a favor es que cuenta con estacionamiento. Lo que no me gusto fue las condiciones de la habitación, lucía descuidada y vieja, las camas son incomodas y se sienten viejas, en general la habitación fue demasiado austera por lo que el precio lo considero muy caro para lo que ofrece.
Stayed 1 night in Aug 2019
Verified review

4/10 Poor

Disliked: Property conditions & facilities
Instalaciones ya muy viejas y camas sumamente incomodas.
Stayed 1 night in Aug 2019
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Estacionamiento muy pequeño y en la mañana te despiertan si es que alguien va a salir para que muevas tu vehículo. En cuanto al personal amable . Sencillo pero limpio.
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great deal! Central location. Comfortable and clean.
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
El agua de la regadera tiene mucho cloro. El desayuno que va incluido no es muy bueno.
Stayed 7 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio y el precio la ubicacioLa atencion del personal y la cosina del restaurant gente bonira lo recomiendo visitamos Bacalar pir una boda
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Elegimos la Junior Suite por el A/C, la habitación nos pareció cómoda, limpia, y espaciosa. En lo personal, me hubiera gustado más si las paredes estuvieran menos sucias, un tapete para el baño y otro tipo de música en el restaurante. En lo que se refiere al resto del hotel parece tener sus años de antigüedad pero puedo decir que por el precio que pagamos, si lo vale.
Stayed 2 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación... Muy atentos en el restaurante
Stayed 4 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable.

El hotel está a unas pocas cuadras del malecón. La atención del personal fue muy buena: se portaron amables y resolvieron mis dudas para el check in. Es un buen hotel para dormir después de estar fuera todo el día visitando los lugares turísticos.
Stayed 2 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Buena opción para hospedarse. Me gusto el hotel y el precio es el adecuado.
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Ubicado a unos pasos del museo de la cultura maya, sin embargo no hicieron la limpieza de mi cuarto.
Stayed 1 night in Jul 2019
Verified review

6/10 Okay

Liked: Cleanliness
Me gustó el precio y la cama y sus almohadas, la televisión con cable. No me gustó la estetica del inmueble por fuera, no tienen comida a la carta, es mas como una fonda.
Stayed 3 nights in Jun 2019
Verified review

8/10 Good

Liked: Staff & service, amenities
El servicio de limpieza y sabanas. muy limpio. no me gusto que el humo de tabaco de otras habitaciones se filtraba al cuarto, la fachada (Pintura) y sus escaleras falta una mejor presentación.
Stayed 5 nights in Jun 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
Buena ubicación, desayuno Lo que no m Agrado no es muy limpio, huele mal a humedad, el check out muy temprano, muy viejo , camas de piedra ...
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, access to museums, clean, comfortable bed, hot shower, price is great and includes a lovely breakfast.
Stayed 1 night in May 2019
Verified review

8/10 Good

Liked: Cleanliness
Bien cumplió con mi necesidad comedor muy atentos en recepción falta atención
Stayed 1 night in May 2019
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
La estancia fue amena, se puede mejorar en la limpieza.
Stayed 5 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MUY AMABLE EL PERSONAL, ALMOHADAS MUY COMODAS SOLO ME TOCO UN COLCHON YA DETERIODADO
Stayed 3 nights in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
El lugar bien, acorde al precio. La zona no es la mejor, pero todo queda cerca.
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel comodo con modestas instalaciones pero muy limpio, buen servicio excelente comida en el restaurant...excelente ubicacion cerca de todo....Muy recomendable.
Stayed 7 nights in Mar 2019