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Hotel Principe

3.0 star property
Hotel in Chetumal with a 24-hour front desk and an outdoor pool

Choose dates to view prices

Photo gallery for Hotel Principe

Outdoor pool
Parking
Executive Double Room, 2 Double Beds | In-room safe, iron/ironing board, free WiFi, bed sheets
Meeting facility
Exterior
Travelers find a vibrant retreat at Hotel Principe in the city center. Enjoy regional cuisine at Arlequin restaurant, relax in two pools (one for kids), sip drinks at two bars, use in-room WiFi, and get help booking tours to nearby attractions.

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Check availability for these dates

Tonight

Sep 12 - Sep 13
Check availability for tonight Sep 12 - Sep 13

Tomorrow

Sep 13 - Sep 14
Check availability for tomorrow Sep 13 - Sep 14
Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double Room

7.8 out of 10
Good
(7 reviews)

Highlights

Balcony
Air conditioning
TV
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
In-room safe
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room, 2 Double Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Executive Double Room, 2 Double Beds

Highlights

Air conditioning
TV
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
In-room safe
Iron/ironing board
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Located in Chetumal, Hotel Principe is in the city center and near the airport. Lake Bacalar and Canal de los Piratas reflect the area's natural beauty and area attractions include Planetarium Yook'ol Kaab and Payo Obispo Zoo. Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden are also worth visiting.
Visit our Chetumal travel guideOpens in a new window
Map
Prolongacion Heroes #326, Chetumal, QROO, 77010

What's nearby

  • Museum of Maya Culture - 11 min walk - 0.6 miles
  • Santuario del Manati - 3 min drive - 1.6 miles
  • Palacio Municipal De Othon P. Blanco - 3 min drive - 1.6 miles
  • Chetumal Ferry Terminal - 3 min drive - 1.8 miles
  • Palacio de Gobierno - 3 min drive - 1.8 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 11 min drive

Restaurants

  • ‪Antojitos Gloria - ‬7 min walk
  • ‪Yazid Pizza - ‬6 min walk
  • ‪Yazi'd Pizza - ‬4 min walk
  • ‪Carnitas Estilo Michoacan "El Compadre - ‬9 min walk
  • ‪Forasteros - ‬7 min walk

About this property

Hotel Principe

Hotel in the city center
Consider a stay at Hotel Principe and take advantage of a poolside bar, a terrace, and a bar. The on-site Regional cuisine restaurant, Arlequin, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Cooked-to-order breakfast (surcharge), access to a nearby health club, and a front-desk safe
  • Free newspapers, a 24-hour front desk, and a banquet hall
  • Luggage storage, tour/ticket assistance, and 3 meeting rooms
Room features
All 79 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Daily housekeeping and phones

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 175 for adults and MXN 145 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Arlequin

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (29 inches high)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 175 for adults and MXN 145 for children
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 10:30 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Principe Chetumal
Principe Chetumal
Hotel Principe Hotel
Hotel Principe Chetumal
Hotel Principe Hotel Chetumal

Frequently asked questions

Does Hotel Principe have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–10:30 PM.

Is Hotel Principe pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Hotel Principe?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel Principe?

Check-out is at 12:30 PM.

Where is Hotel Principe located?

Located in the heart of Chetumal, this hotel is within 1 mi (2 km) of Museum of Maya Culture, Museo de la Ciudad, and Mega Escultura. Planetarium Yook'ol Kaab and Malecón de Chetumal are also within 1 mi (2 km).

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Reviews

Hotel Principe Reviews

7.2

Good

7.6

Cleanliness

7.8

Location

7.4

Staff & service

7.0

Eco-friendliness

6.8

Property conditions & facilities
Rating 10 - Excellent. 67 out of 253 reviews
Rating 8 - Good. 80 out of 253 reviews
Rating 6 - Okay. 61 out of 253 reviews
Rating 4 - Poor. 20 out of 253 reviews
Rating 2 - Terrible. 25 out of 253 reviews

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2025

8/10 Good

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Reasonable rooms, with relaxing chairs outside!
Stayed 1 night in Jan 2025

8/10 Good

GRACELIA

Liked: Cleanliness, staff & service
Almost everything was good. Need to fix the issue with hot and cold water as the hot wasn't working. Suggestion for a microwave and cleaning of the pool after an amount of people have used it.
Stayed 1 night in Nov 2024

6/10 Okay

Laura B

Liked: Cleanliness, staff & service
Its a humble hotel, great for locals whom are looking for a night stay. But not what my family was looking for in a family location. Very clean just muggy due to the humidity.
Stayed 1 night in Sep 2022

2/10 Terrible

Herman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and price was good but the place is unsafe some of my stuff was stolen not a safe place to stay?
Stayed 1 night in Jul 2024

6/10 Okay

JOHANNA

Disliked: Cleanliness, amenities, property conditions & facilities
Very old, was not sure if it was properly clean.
Stayed 1 night in Jul 2024

6/10 Okay

Sam

They could not find our reservation when arrived
Stayed 1 night in Mar 2024

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service
The place is just fine for the money, in a quiet area, nice parking, used to be very nice for sure - but now needs a bit off renovations, the linen is well worn out, towels are old, the ceiling needs attention, but ac worked, there was hot water and overall the place is clean. The staff is very nice and helpful. There is a restaurant on site too. We didn’t use the pool but it was open and looked usable:) overall a good option for small budget!
Stayed 1 night in Nov 2023

10/10 Excellent

Esau Aguirre

Liked: Cleanliness, staff & service, property conditions & facilities
faltan taxis
Stayed 6 nights in Jun 2023

4/10 Poor

Antolina

Disliked: Amenities
Room is clean Expected a phone and mini fridge in room

4/10 Poor

Marc

Liked: Cleanliness
The way the night receptionist handle a simple mistake of date I made...
Stayed 1 night in Dec 2023

2/10 Terrible

Carlette

Disliked: Amenities, property conditions & facilities
The service was poor, the pool was out of service the whole time i was there, the room needed upliftment i was very disappointed with Hotel Principe will not stay there anymore and will not recommend this place to anyone.
Stayed 1 night in Jul 2022

4/10 Poor

Kiyah

Disliked: Amenities
We weren’t able to ask for extra towels after the pool so we had to shower with the wet ones. The internet connection is non existent. No do not disturb sign so room service comes into your room while you sleep. The bathroom has no floor mat and we had bugs in our bathroom. The pool was nice. Hotel is not good for a vacation stay but for just a quick check in and out.
Stayed 2 nights in Jul 2023

2/10 Terrible

Andre

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not properly cleaned. The bathroom door had stains, the bathing curtains had stains, the sheets were stained. There was no blankets or comforter. The pool was not usable the entire weekend. Asked for toilet paper and was told we can’t get any until they come clean the room. Horrible experience
Stayed 2 nights in Jul 2022

2/10 Terrible

Fredrico

Disliked: Cleanliness, staff & service, amenities
We didn’t get to stay at the hotel, their rooms were not secured- our room window which was almost the size of the door could not lock! There was no wifi for us to stay connected with family & friends plus the staff had us in circles before even attempting to address us. The pool water was very dirty looking and no flowing water. I will attach photos. Their television was unusable because there was no internet and it was a tv from the Stone Age.
Stayed 1 night in Jul 2023

2/10 Terrible

Kris

Disliked: Cleanliness, staff & service, property conditions & facilities
I paid for 2 rooms before I arrived at the property just to avoid any hassle. When I checked in, I was told there were no room available. Two minutes later, the guy came and Said he just noticed that someone check out two hours ago and the rooms should be clean and ready. I got my room keys, went upstairs to my room just to find the room in a total mess. There were the sheets wrapped up on the bed, the floor was wet and dirty Towels on the floor. I then had to go back downstairs (Staying on the third floor) The elevator is not working so I had to use the stairs, Where I told the receptionist that the room was dirty. Who then told me that I would have to wait 1 and half hours for the room to be cleaned. I had no other option but to wait. After he came back and said the room was ready, I went back to the room. There were no towels or toilet paper. I had to again leave from the 3rd floor and go back downstairs and told him that there is no towels and there is no toilet paper in the room. They then gave me two towels one roll of toilet paper and I informed them that the room I booked, was 4 of us stating in. My wife, my 2 kids and I so I would need 2 additional towels. They said I can only get 2 towels still. I had to leave Hotel to purchase two towels, because we do not share towels at home. I got back went to use the bathroom on the toilet and the toilet seat caved in with me. I have pictures of how the room was when I arrived, and I also have pictures of the toilet.
Stayed 1 night in Mar 2024

2/10 Terrible

Cesar

Disliked: Cleanliness, property conditions & facilities
Mucho ruido de los guespedes
Stayed 1 night in Aug 2025

4/10 Poor

Dennis

Liked: Cleanliness
Disliked: Property conditions & facilities
La piscina tuvo una lámpara interna que se rompió y tenía el cable colgando sin energía obviamente, en la aplicación decía paga hasta 18 meses y no fue a si; decía que incluía desayuno y tampoco.
Stayed 2 nights in Aug 2025

8/10 Good

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy ruidosa por el tema de la alberca y las ventanas no ayudan a mitigar
Stayed 2 nights in Jul 2025

2/10 Terrible

Velia

Disliked: Staff & service, property conditions & facilities
El personal se equivocó en darnos las habitaciones ya después de estar instalandos nos cobraron 200 por habitación pero está deteriorado el hotel no había agua caliente
Stayed 2 nights in Jul 2025

8/10 Good

Moroni Efrain

Liked: Staff & service, amenities
Buen lugar solo que la habitación algo viejita pero no le quita que está en buen lugar, buen servicio, y limpio ojo, el precio está bien para lo que uno obtiene, super cómodo
Stayed 1 night in May 2025

10/10 Excellent

Maria del

Liked: Cleanliness, staff & service, property conditions & facilities
Todo me pareció bien, deberían reactivar el restaurante del hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

RICARDO

Stayed 5 nights in Apr 2025

8/10 Good

javier

Stayed 1 night in Apr 2025

10/10 Excellent

Selina Fatima

Stayed 1 night in Apr 2025

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