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Hotel Laguna Bacalar

3.0 star property
Ocean views await at this coastal retreat where travelers can relax on the rooftop terrace or enjoy a refreshing dip in the pool

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Photo gallery for Hotel Laguna Bacalar

Lake - Hotel Laguna Bacalar (Bacalar)
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Exterior - Hotel Laguna Bacalar (Bacalar)
Balcony - Hotel Laguna Bacalar (Bacalar)
Outdoor pool - Hotel Laguna Bacalar (Bacalar)
Hotel Laguna Bacalar, by the sea, offers a peaceful escape with a rooftop terrace and garden. Enjoy the outdoor pool, children's pool, WiFi, and on-site car rentals. The staff receives consistent praise from guests.

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Parking included
  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room, Lagoon View (with Fan)

Iron/ironing board, bed sheets

Double Room, Lagoon View (with Fan)

  • Lagoon view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Lagoon View with Air Conditioning

Balcony

Double Room Lagoon View with Air Conditioning

  • Lagoon view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room, Multiple Beds, Lagoon View (With Fan)

Iron/ironing board, bed sheets

Triple Room, Multiple Beds, Lagoon View (With Fan)

  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Triple Room, Multiple Beds, Lagoon View (With A/A)

Triple Room, Multiple Beds, Lagoon View (With A/A) | Iron/ironing board, bed sheets

Triple Room, Multiple Beds, Lagoon View (With A/A)

  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

Double Room with Air Conditioning, No Special View

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room with Fan

Quadruple Room with Fan | Iron/ironing board, bed sheets

Quadruple Room with Fan

  • Lagoon view
  • 23 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 2 Twin Beds

View all photos for Family Bungalow, Lagoon View

Family Bungalow, Lagoon View | Iron/ironing board, bed sheets

Family Bungalow, Lagoon View

  • Lagoon view
  • 33 sq m
  • 2 bedrooms
  • Sleeps 9
  • 4 Double Beds and 1 Twin Bed

About the neighborhood

Located in Bacalar, Hotel Laguna Bacalar is in a regional park and by the sea. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Bacalar travel guide
Map
Avenida Costera #479 Bacalar, Bacalar, QROO, 77930

What's nearby

  • Aerial view of Bacalar Lagoon and Blue Cenote, near Cancun, in Riviera Maya, Mexico
    Lake Bacalar
    18 min walk - 1.0 mile
  • Cenote Azul
    Cenote Azul
    1 min drive - 0.9 miles
  • Beautiful landscape with stromatolites, Bacalar in Mexico
    Cenote Cocalitos
    2 min drive - 0.7 miles
  • San Felipe fort in Bacalar
    Fort of San Felipe
    4 min drive - 1.8 miles
  • Stromatolites in the crystal-clear waters of Bacalar Lake, Mexico. Ancient natural formations in a stunning tropical setting. Nature, geology, and travel concept
    Laguna Bacalar Ecological Park
    5 min drive - 2.3 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    37 min drive

Restaurants

  • Albahaca
    3 min drive
  • Navieros Bacalar
    4 min drive
  • gelato artesanal
    4 min drive
  • La Bendición Dios
    3 min drive
  • Blu Beach Club
    4 min drive

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • In a regional park
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Iron/ironing board on request
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.05 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM

Frequently asked questions

Does Hotel Laguna Bacalar have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Laguna Bacalar pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Laguna Bacalar?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hotel Laguna Bacalar?

Check-out is at noon.

Where is Hotel Laguna Bacalar located?

Situated by the sea, this hotel is within a 15-minute walk of Cenote Esmeralda and Lake Bacalar. Cenote Cocalitos and Cenote Azul are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Laguna Bacalar Reviews

6.2

6.6

Cleanliness

8.0

Location

6.4

Staff & service

5.4

Property conditions & facilities
Rating 10 - Excellent. 107 out of 528 reviews
Rating 8 - Good. 108 out of 528 reviews
Rating 6 - Okay. 129 out of 528 reviews
Rating 4 - Poor. 97 out of 528 reviews
Rating 2 - Terrible. 87 out of 528 reviews

Reviews

Verified

8/10 Good

David

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was very clean. Loved the view we had of the lake. Great location, but hotel was run down and restraunt was not open a great deal. Had to order puzza for dinner as nothing close by to eat
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place . Epic views , jump into cenote Esmeralda right off the dock . Take a boat tour from the friendly staff that operates via the same dock . Sunrise and moonrise over the lake was incredible and worth setting alarms for . A/C worked well and maids cleaned the room sparkly clean . Building is old so there are parts where tiles are loose but that comes with the territory being oldest hotel on the lake. Overall it was an incredible stay and a hard place to leave. I hope to return but we will have to get the private cabin that doesn’t have a drop off the porch as we will be returning with a toddler next trip .
Stayed 3 nights in Mar 2026
Verified

2/10 Terrible

Carole

Liked: Cleanliness
Disliked: Amenities
The hotel has a marvelous view from its prime location. However, it is in desparate need of repairs and maintenance. It is not as represented online. Steps were broken Room door is flimsy. This location should be removed from Expedia listing. It is an abandoned property as an online search will verify.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Noelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before it’s a beautiful place to stay. Could use a upgrade inside the room but overall it was a nice, quiet, and beautiful place to stay at.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The views from our balcony made our stay. Yes the hotel could use some upgrades but we had a multi-bed apt for a fair price, perfect for our family, and we were happy.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone I encountered was very friendly and willing to assist us. We had breakfast one morning. It was delicious. Those chilaquiles continue to be as good as 2 years ago when we visited for the first time. Thank you all.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Liliana

Liked: Cleanliness, staff & service
There is a cenote in the lake directly in front of the hotel. The people and service were amazing. The facilities need updating.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Valente

Liked: Cleanliness, staff & service, property conditions & facilities
Closed to lake
Stayed 3 nights in Mar 2025
Verified

4/10 Poor

Oscar Gomar

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Three towels for four people, no air conditioning, no TV, no minibar, no hairdryer, no bedside tables, only one electrical outlet. The beds were comfortable and clean, the cleaning staff was attentive and very friendly, and the exterior was pleasant. The restaurant staff was inattentive and the service was very poor. No menu items were available, the coffee tasted like it was from the previous day, and the chilaquiles were tasteless and fried in very rancid oil
Stayed 7 nights in Nov 2025
Verified

8/10 Good

Luz

Liked: Cleanliness, amenities, property conditions & facilities
I like the view , pool, bar, food average. Staff need more friendly and informative . Internet slow .
Stayed 2 nights in Mar 2025
Verified

6/10 Okay

Maria

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ok, so if you want a place to sleep, this place is ok. The location is really good, but the hotel itself is run down. The mattresses are lumpy. We were told it was "rustic", but having what looked like fire ants crawling around made me a little uncomfortable. They do have tours of the lake that leaves from the property which was nice.and the views are amazing.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay
Stayed 1 night in Mar 2024
Verified

2/10 Terrible

Mary

Disliked: Amenities, property conditions & facilities
The Hotels condition has not been maintained and the restaurant and bar were closed. The pool was also in poor condition.😞
Stayed 1 night in Mar 2026
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service
This property is located in one of the best areas in Laguna Bacalar Exelente views and access to the water 🌊
Stayed 3 nights in Jan 2024
Verified

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad hotel…. Every thing is falling a part…. Terrible maintenance…. Furniture old and obsolete …. I rent the room at Laguna Hotel Bacalar for 5 days…. I did not stayed there…. Only for a few minutes…. I grab my belongings and I left to rent another room some where else near by (Casa Arabe) I don’t understand how the City authorities allowed the hotel to operate under this circumstances…. I paid a lot for this hotel that is not worthed…. I don’t know how Expedia is willing to rent rooms for them….Extremely super UGLY property. Francisco Saldana
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Rebeca

Liked: Staff & service, amenities
I like the location. My rooms view was beautiful. The only complain was the air condition was bad ans not to clean
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Lisa

Liked: Staff & service
It is dated , rooms need work
Stayed 1 night in Apr 2024
Verified

4/10 Poor

Telmi

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was good with good view, but smells like sewer I had to open windows to not smell that all day, I’m supposed to stay for a week I just handled two days, very expensive everything around it, not much to see, customer service was ok
Stayed 4 nights in Oct 2024
Verified

2/10 Terrible

GUADALUPE

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is very old. The room did not have hot water the food at the restaurant was very expensive.
Stayed 2 nights in Dec 2024
Verified

4/10 Poor

Mehmet

Disliked: Amenities, property conditions & facilities
Hotel is located on a beautiful spot overlooking Lake Bacalar. It is perfect for swimming and enjoying the view from the room. It looks like the hotel was built long time ago and never upgraded or renovated. Bathroom especially was in really bad condition. We checked in for two nights but checked out after staying one night.
Stayed 2 nights in Feb 2023
Verified

2/10 Terrible

Elisha

Disliked: Cleanliness, staff & service, property conditions & facilities
The room dirty i didnt stay there again wont a refund
Stayed 1 night in Apr 2025
Verified

4/10 Poor

Estefania

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Let me start by saying the view of the lagoon was beautiful from the bungalow. However the place had a lot of ants and lizards. We also found some small insects in the bed while we were sleeping and fortunately they were not bedbugs. I don’t think we will stay again.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Jassel

Liked: Cleanliness, staff & service
.
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Laura

Sin
Stayed 2 nights in Dec 2024