Vacation packages
Stays
Cars
Flights
Support
AARP Member Savings
My Trips
AARP.org
Join
Renew

Hotel Lagoon

3.0 star property
Hotel in Santa Elena with a 24-hour front desk and an outdoor pool

Choose dates to view prices

Photo gallery for Hotel Lagoon

Property grounds
Lobby
Family Quadruple Room, Lagoon View | Individually decorated, individually furnished, free WiFi, bed sheets
Property grounds
Property grounds
Hotel Lagoon combines tropical charm with modern comforts. Travelers spend afternoons by the pool or exploring the garden before dining at Maiz restaurant. The property offers free in-room WiFi, while the helpful staff remains available 24/7 to enhance the relaxation experience.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Laundry
  • Parking included

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Habitación Sencilla, 1 cama matrimonial, vista al jardín

Habitación Sencilla, 1 cama matrimonial, vista al jardín | Individually decorated, individually furnished, free WiFi, bed sheets

Habitación Sencilla, 1 cama matrimonial, vista al jardín

8.0 out of 10
Very good
(1 review)

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room, Lagoon View

Family Quadruple Room, Lagoon View | Individually decorated, individually furnished, free WiFi, bed sheets

Family Quadruple Room, Lagoon View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Quadruple Room, Garden View

Individually decorated, individually furnished, free WiFi, bed sheets

Family Quadruple Room, Garden View

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Map
Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965

What's nearby

  • Laguna Milagros - 15 min drive - 5.5 miles
  • Palacio Municipal De Othon P. Blanco - 24 min drive - 7.6 miles
  • Museum of Maya Culture - 26 min drive - 8.3 miles
  • Chetumal Ferry Terminal - 27 min drive - 8.1 miles
  • Palacio de Gobierno - 27 min drive - 8.1 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive

Restaurants

  • ‪Enchiladas Huastecas - ‬8 min drive
  • ‪Dragon restaurant - ‬2 min drive
  • ‪Church’s Chicken - ‬4 min drive
  • ‪Coffee Station - ‬9 min drive
  • ‪El asadero de Huay Pix - ‬8 min drive

About this property

Hotel Lagoon

Property highlights
At Hotel Lagoon, you can look forward to a free daily manager's reception, a terrace, and a garden. Be sure to enjoy a meal at Maiz, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services.
You'll also find perks like:
  • An outdoor pool along with sun loungers
  • Free self parking
  • Coffee/tea in the lobby, luggage storage, and tour/ticket assistance
  • Free newspapers, a 24-hour front desk, and outdoor furniture
Room features
All guestrooms are individually furnished, and feature comforts such as air conditioning, as well as perks like free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with showers and shampoo
  • 32-inch TVs with satellite channels
  • Private yards, electric kettles, and daily housekeeping

Similar properties

Property grounds

Kokoro Mio Hotel & Wellnes

  • Pool
  • Spa
  • Pet friendly
  • Parking included
9.2 out of 10, Wonderful, 18 reviews
Kokoro Mio Hotel & Wellnes

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Maiz

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200 per pet, per night, plus a deposit of MXN 200 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 66 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 13.03 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: MXN 200 per night
  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Hotel Lagoon Hotel
Hotel Lagoon Santa Elena
Hotel Lagoon Hotel Santa Elena

Frequently asked questions

Does Hotel Lagoon have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Hotel Lagoon pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 66 lbs per pet. There's a deposit of MXN 200 per night and a fee of MXN 200 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Lagoon?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Lagoon?

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Lagoon?

Check-out is at noon.

Where is Hotel Lagoon located?

Situated in Santa Elena, this hotel is within 9 mi (15 km) of Palacio Municipal De Othon P. Blanco, Chetumal Ferry Terminal, and Explanada de la Bandera. Palacio de Gobierno and Santuario del Manati are also within 9 mi (15 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Lagoon Reviews

7.6

Good

7.8

Cleanliness

7.8

Amenities

8.6

Staff & service

8.2

Eco-friendliness

7.6

Property conditions & facilities
Rating 10 - Excellent. 16 out of 39 reviews
Rating 8 - Good. 11 out of 39 reviews
Rating 6 - Okay. 4 out of 39 reviews
Rating 4 - Poor. 4 out of 39 reviews
Rating 2 - Terrible. 4 out of 39 reviews

Reviews

10/10 Excellent

Felipa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and great customer services, rooms and overall place welcome ambiance. Peaceful and clean
Stayed 1 night in Jan 2023

2/10 Terrible

jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked for one night and the included full breakfast. Unfortunately not only were they “understaffed” and had to wait for someone to bring snacks (which they had specifically SAID that it would be a ”home-cooked” breakfast, but when we asked for milk for coffee (the only thing that actually had), the cup had ants and dust on it. The pictures on the website are lies. The property is mostly abandoned, NOT safe to book! My family arrived late as we had been going to activities the whole day and it was late when we arrived and unfortunately could not cancel the booking as they “couldn’t do a refund” The only good thing was clean towels.

2/10 Terrible

Miguel

Disliked: Cleanliness
Pesimo
Stayed 4 nights in Apr 2025

2/10 Terrible

jose

Fake pictures, the whole property is in terrible conditions, the only good thing was clean towels and sheets.No breakfast at all! Because the cooker was sick. Worse staying ever! I would not recommend it! 10 more minutes drive and you will have much better option in Chetumal.
Stayed 1 night in Mar 2025

6/10 Okay

Faty

Liked: Cleanliness, staff & service, amenities
Para pasar la noche si vas a la zona libre. La piscina parece tener agua de la laguna.
Stayed 1 night in Feb 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Simple and charming with just the essentials good jumping off point to Belize for "free zone" duty free shopping and casino. Tgere's not a lpt in walking distance but Uber and cabs are cheap. Food at the casino was surprisingly good. You simply can't beat the price and welcoming staff. Thank you for an enjoyablr stay, albeit short.
Stayed 1 night in Feb 2025

8/10 Good

James S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good stopover near the Belize border

A great place to stay as you travel to or from Belize: very close to the border. We stayed two nights. Enjoyed the view of a lagoon, swam in the small pool, visited Chetumal and a couple of other nearby communities that face lagoons. Excellent breakfast!
Stayed 2 nights in Dec 2024

8/10 Good

Jhoana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca en la noche no estaba limpia y ya no nos pudimos meter. Pero todo muy bonito y atentos.
Stayed 1 night in Aug 2024

10/10 Excellent

daniel sanchez

Super sencilla la llegada.
Stayed 1 night in Aug 2024

10/10 Excellent

Ted

Kind staff
Stayed 1 night in May 2024

4/10 Poor

Gerardo

Disliked: Cleanliness, amenities, property conditions & facilities
I was far from what we could see in the pictures, the bathroom was poorly clean and they had no extra towels. The A/C unit needed maintenance. They didn´t clean the room as a regular hotel will do.
Stayed 4 nights in Mar 2024

10/10 Excellent

Karla Cobá

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bonito y tranquilo para pasar un rato relajante!😀
Stayed 2 nights in Mar 2024

8/10 Good

Jesus

Liked: Cleanliness
Lo único bueno es que es pet frendly
Stayed 2 nights in Nov 2023

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Para pasar una estancia lejos del ruido de la ciudad. Relación calida precio. 100.
Stayed 1 night in Aug 2023

10/10 Excellent

Ana Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito lugar lo recomiendo ampliamente
Stayed 1 night in May 2023

10/10 Excellent

francisca maribel arce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable y buena atención la persona responsable muy atenta
Stayed 1 night in Apr 2023

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice place..

Absolutely a wonderful place. Friendly atmosphere great rooms The pool was fantastic the yard is beautiful. Loved having access to coffee all day ;) staff is amazing. The parrot entertaining and the dog made you comfortable...
Stayed 5 nights in Mar 2023

10/10 Excellent

Ramon Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendable

Un bonito hotel junto a la laguna, excelente servicio y pudimos estar con nuestra mascota.
Stayed 1 night in Feb 2023

8/10 Good

Itzel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Principalmente el recibimiento y atención del lugar, el lugar es lo mismo de las fotos
Stayed 1 night in Jan 2023

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si uno no va a Belice, no hay porque ir a este hotel

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its relatively small hotel but quite quaint. The staff was very friendly and provided to our needs. Breakfast was amazing, the quesedilla was superb 👌! The lagoon view was picturesque and the pool was relaxing. My family and I enjoy every moment of it.
Stayed 1 night in Jul 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted a large room with 2 beds and They gave a room toward the lagoon. Number 10 is the last room in the row and had a nice porch that faced the lagoon. We enjoyed sitting on the porch and looking the the lagoon.
Stayed 1 night in Oct 2021

10/10 Excellent

Gelmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sencillo y bonito

Muy amable el personal sencillo hotel pero bonito
Stayed 1 night in Oct 2021

6/10 Okay

Rufino

Liked: Staff & service

Hab matrimonial muy pequeña

Sitio muy tranquilo pero le falta muchísimo mantenimiento en general.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Jun 2021

  • † More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid

  • English Copyright 1995 – 2025. All rights reserved. Use of this Web site constitutes acceptance of the Expedia User Agreement and Privacy Policy. Expedia pays a royalty fee to AARP for the use of AARP’s intellectual property. These fees are used for the general purpose of AARP. All goods or services and discounts offered via the AARP® Travel Center powered by Expedia ®, are provided by third-party suppliers. AARP and its affiliates do not endorse and are not responsible for the goods or services and discounts made available on this site. Offers are subject to change and may have restrictions. Please contact the AARP® Travel Center powered by Expedia® directly for full details. AARP and its affiliates are not insurers.