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Hotel Juliet

3.0 star property
A peaceful urban retreat where travelers can enjoy garden views while savoring international cuisine and genuine hospitality in the heart of the city

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Photo gallery for Hotel Juliet

Terrace/patio - Hotel Juliet (Chetumal)
Iron/ironing board, free WiFi, bed sheets - Hotel Juliet (Chetumal)
Front of property - Hotel Juliet (Chetumal)
Interior - Hotel Juliet (Chetumal)
Exterior - Hotel Juliet (Chetumal)
Hotel Juliet sits in the city center offering a quiet garden retreat. The on-site restaurant Arquelin serves international cuisine for all daily meals. Guests appreciate the attentive staff and can stay connected with in-room WiFi throughout their stay.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Room options

View all photos for Standard Room

Standard Room | Iron/ironing board, free WiFi, bed sheets

Standard Room

  • Sleeps 4
  • 1 Double Bed

View all photos for Suite

Suite | Iron/ironing board, free WiFi, bed sheets

Suite

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Chetumal, Hotel Juliet is in the city center. The area's natural beauty can be seen at Lake Bacalar and Explanada de la Bandera, while Museo de la Ciudad and Museum of Maya Culture are cultural highlights. Payo Obispo Zoo and Planetarium Yook'ol Kaab are also worth visiting. Visit our Chetumal travel guide
Map
Av. Héroes 169, Entre Andador Efraín, Aguilar y Mahatma Gandhi, Centro, Chetumal, QROO, 77000

What's nearby

  • Museum of Maya Culture
    2 min walk - 0.1 miles
  • Museo de la Ciudad
    5 min walk - 0.3 miles
  • Explanada de la Bandera
    15 min walk - 0.8 miles
  • Palacio de Gobierno
    16 min walk - 0.9 miles
  • Palacio Municipal De Othon P. Blanco
    18 min walk - 1.0 mile

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    5 min drive

Restaurants

  • Restaurante " Los Cocos
    2 min walk
  • Restaurante el Vaticano
    3 min walk
  • Capital Plaza Hotel
    2 min walk
  • Restaurant Chetumal
    1 min walk
  • taqueria avila
    1 min walk

About this property

Hotel Juliet

Hotel in the city center
Consider a stay at Hotel Juliet and take advantage of a garden, a bar, and a restaurant. Guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • Luggage storage, smoke-free premises, and an elevator
  • A 24-hour front desk and 1 meeting room
Room features
All guestrooms at Hotel Juliet feature perks such as air conditioning, as well as amenities like free WiFi and free bottled water.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • TVs with satellite channels
  • Daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Arquelin

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (59 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Juliet Chetumal
Hotel Juliet
Juliet Chetumal
Hotel Juliet Chetumal, Mexico - Quintana Roo
Hotel Juliet Hotel
Hotel Juliet Chetumal
Hotel Juliet Hotel Chetumal

Frequently asked questions

Is Hotel Juliet pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Juliet?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Juliet?

Check-out is at noon.

Where is Hotel Juliet located?

Located in the heart of Chetumal, this hotel is steps from Museum of Maya Culture and Museo de la Ciudad. Fisherman's Fountain and Malecón de Chetumal are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Juliet Reviews

8.0

Very Good

8.2

Cleanliness

8.0

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 48 out of 131 reviews
Rating 8 - Good. 51 out of 131 reviews
Rating 6 - Okay. 18 out of 131 reviews
Rating 4 - Poor. 7 out of 131 reviews
Rating 2 - Terrible. 7 out of 131 reviews

Reviews

Verified

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Safe Good location
Stayed 1 night in Dec 2024
Verified

8/10 Good

Alba

Liked: Cleanliness, staff & service, amenities
I liked the staff, very friendly. Didnt like that wifi was not working most times.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Dave

Liked: Staff & service, amenities, property conditions & facilities
Only a 3 start hotel but it was clean, quiet and they allowed me to take possession of my room several hours before 3 pm. I had a very early flight and arrived at the hotel at 9 am. Was sleeping by 930. I’ll be back.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Shumari

Liked: Staff & service

Decent for short term stay

The room was spacious, however only had one sofa which the photos showed 2. We had to keep logging into the wifi as it disconnected whenever our devices were locked. The beds were a bit on the hard side which was kind of uncomfortable but the ac was working well. Besides all that the staff were very friendly and the stay was good.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Rosa Luz

Liked: Amenities
Excelente hotel
Stayed 1 night in Jun 2025
Verified

8/10 Good

Carmelito

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ceon

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great. Excellent customer service.
Verified

8/10 Good

Carmita

Liked: Cleanliness, staff & service, property conditions & facilities
The place is great but the security dogs at the premises were barking loudly in the early morning.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy
Stayed 1 night in Jan 2024
Verified

8/10 Good

Benjamin

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Inexpensive. Internet was unusable in room, which meant the TV was unusable in the room, as there was no cable or local channels.
Verified

2/10 Terrible

Shumari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not friendly Nor Accommodating

The receptionist was not friendly, the reservations were missed from the books and he blamed that we booked late where he had stated moments prior that some people came in just a while ago. He also stated there was no difference in price for a standard room versus a suite which is false as we booked a standard and suite last time. Later on he gave only two towels per room, we had visited this hotel 2-3 weeks prior and they gave us 3 towels per room, it was a different receptionist at this time. The receptionist that gave bad service was Santiago, so be aware. We stayed one night in one room in the end because of his crappy service.
Stayed 2 nights in Feb 2024
Verified

4/10 Poor

Jimmy

Estacionamiento solamente para 4 autos .. si ganas a los otros ya la hiciste si no te quedas afuera
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
No pude ir
Stayed 1 night in Jul 2025
Verified

8/10 Good

HUGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención por teléfono de Elizabeth fue excelente, el recepciónista con cara de pocos amigos, el internet malo, la ubicación genial. no hay tapete para el baño tienes que poder tu toalla en el piso y no nos quisieron dar otra toalla extra ni una botellita de agua adicionarl pese a que eramos 3 personas y solo dejan una.
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Karina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Super austeros, no saben qué la gente se seca la manos no te ofrecen nada para sacarte. Los inodoros con poca agua para descarga.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Yuridia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está en el centro, bien ubicado. Las habitaciones son sencillas, cuentan con clima y son limpias.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El dueño muy amable
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Austria Paola Barradas

Disliked: Staff & service, amenities, property conditions & facilities
Pésima atención del recepcionista nocturno, llegamos a la reservación que había hecho y pagado para estancia de 2 noches, 2 habitaciones. Desde la llegada, a las 4.30am, después de muchas horas de viaje, nos aseguró que no había espacio para guardar el vehículo, cuando le comentamos que en la reservación señalaba que había estacionamiento, nos dijo: pues si pueden meterlo ahí y de reversa, si no, no. Le dijimos que claro que podíamos, bajamos nuestras cosas, fuimos a las habitaciones 406 y 405, en la 406 no hubo ningún problema, tenía lo acordado, pero en la 405 no había agua caliente, el clima hacía ruido y el teléfono no funcionaba. Tuvimos que bajar a comentarlo para pedir una solución y el señor dijo que dejáramos correr el agua, que así saldría eventualmente. Después de 20 mins con la llave abierta, le dijimos que subiera a ver y dijo que no dudaba pero que solo era recpecionista. Le pedimos nos cambiara de habitación que nos urgía bañarnos, y dormir y dijo que no podía resolver que a las 8am llegaría alguien y vería porque estaba lleno el hotel. Ya para esto eran las 5.40am Tuvimos que bañarnos así, dormir con ruido y a las 8am nos fueron a despertar que porque habían reportado la falta de agua. Es una lástima que nos resolvieran al otro día, que nos ofrecieran otra habitación y descuento para otra ocasión, honestamente no creo regresar. Fue una muy mala experiencia.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

FLOR ADRIANA PEÑA

Liked: Cleanliness, staff & service, property conditions & facilities
Su ubicación en el Centro de la Ciudad!
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Jorge Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal amable, checkin rápido, buena ubicación.
Stayed 4 nights in Aug 2024
Verified

8/10 Good

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal para descansar
Stayed 1 night in Mar 2024
Verified

8/10 Good

ROGER CANCINO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es agradable y tranquila, el personal amable.
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy limpio centrico pero camas algo duras

Cerradura de la puerta no funcionaba pero enseguida nos cambiaron de cuarto, cama no muy cómoda
Stayed 1 night in Jan 2024
Verified

2/10 Terrible

paola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible no lo recomiendo no hay internet no hay cable pesimo
Stayed 4 nights in Dec 2023