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Hotel Jaiba Mahahual

2.5 star property
Adults-only hotel with a rooftop terrace and spa services

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Photo gallery for Hotel Jaiba Mahahual

Outdoor pool
Front of property
Junior Double Room, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar
Breakfast meal
Standard Room, Terrace | Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pool
  • Laundry
  • Housekeeping
  • Air conditioning
  • Parking included

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Comfort Double Room

Comfort Double Room | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Comfort Double Room

Highlights

Yard
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Premium bedding
Separate bedroom
Egyptian cotton linens
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Double Room, 1 King Bed

Junior Double Room, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Double Room, 1 King Bed

Highlights

Deck/patio
Yard
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Premium bedding
Separate bedroom
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Terrace

Standard Room, Terrace | Terrace/patio

Standard Room, Terrace

Highlights

Yard
Deck/patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Premium bedding
Separate bedroom
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Twin Room

Comfort Twin Room | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Comfort Twin Room

Highlights

Deck/patio
Yard
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Premium bedding
Separate bedroom
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Twin Room, Terrace, Pool View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Twin Room, Terrace, Pool View

Highlights

Yard
Deck/patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Premium bedding
Separate bedroom
  • 28 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony | Terrace/patio

Superior Double Room, Balcony

Highlights

Yard
Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Premium bedding
Separate bedroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Balcony, Pool View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Superior Room, Balcony, Pool View

Highlights

Yard
Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Premium bedding
Separate bedroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Carretera Cafetal - Mahahual, KM 55 Calle Jaiba, Mahahual, QROO, 77940

What's nearby

  • Mahahual Lighthouse - 1 min drive - 0.9 miles
  • Mahahual Beach - 3 min drive - 1.5 miles
  • Dolphin Discovery - 4 min drive - 1.3 miles
  • Maya Water Park - 4 min drive - 1.3 miles
  • Maya Chan Beach - 17 min drive - 6.1 miles

Restaurants

  • ‪The Krazy Lobster - ‬5 min drive
  • ‪Tequila Beach Club - ‬4 min drive
  • ‪Blue Kay Mahahual - ‬3 min drive
  • ‪La Tartaleta - ‬11 min walk
  • ‪Blue Bay Beach Club - ‬3 min drive

About this property

Hotel Jaiba Mahahual

Hotel near Costa Maya Port
A rooftop terrace, a garden, and dry cleaning/laundry services are just a few of the amenities provided at Hotel Jaiba Mahahual. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Bike rentals, a roundtrip airport shuttle (surcharge), and express check-out
  • Express check-in, a front-desk safe, and meeting rooms
Room features
All guestrooms are individually furnished, and include comforts such as premium bedding and heated floors, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Showers and free toiletries
  • Private yards, wardrobes/closets, and heated floors

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Things to do

  • Bicycle rentals
  • Ecotours
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No elevator

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: MXN 500
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 900
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in fee: MXN 500 (subject to availability)
  • Late check-out fee: MXN 900 (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Jaiba Mahahual
Jaiba Mahahual
Hotel Jaiba
Hotel Jaiba Mahahual Hotel
Hotel Jaiba Mahahual Mahahual
Hotel Jaiba Mahahual Hotel Mahahual

Frequently asked questions

Does Hotel Jaiba Mahahual have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Jaiba Mahahual pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Jaiba Mahahual?

Self parking is free at this property.

What time is check-in at Hotel Jaiba Mahahual?

Check-in start time: 3 PM; Check-in end time: 8:00 PM. Early check-in is available for a fee of MXN 500 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Jaiba Mahahual?

Check-out is at noon. Late check-out is available for MXN 900 (subject to availability).

Does Hotel Jaiba Mahahual provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Jaiba Mahahual located?

Situated in Mahahual, this hotel is within 2 mi (3 km) of Mahahual Lighthouse, Mahahual Beach, and Maya Water Park. Costa Maya Port is 1.6 mi (2.6 km) away.

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Hotel Jaiba Mahahual Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 30 out of 39 reviews
Rating 8 - Good. 6 out of 39 reviews
Rating 6 - Okay. 1 out of 39 reviews
Rating 4 - Poor. 1 out of 39 reviews
Rating 2 - Terrible. 1 out of 39 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10

Very clean, good staff, nice rooftop area.
Stayed 1 night in May 2024

10/10

I liked everything.Diana and Sol were great
Stayed 3 nights in Feb 2024

4/10

The personal was very kind and willing to help. I wish I could say the same for the rest of my stay. Unfortunately the water was stinking and there were lots of ants. I wouldn’t stay in that hotel again. In fact I wouldn’t visit Mahahual again.
Stayed 1 night in Apr 2024

10/10

My stay at Hotel Jaiaba - a fluke scheduled during a huge mess to get on a cruise ship - ended up as the best part of my vacation week. Easy to reserve online by phone from the States last minute, and they have WIFI in the rooms which helped with my travel snafu final plans. The room was quiet, the bed super comfortable, and I had the upper level lanai with a hammock to myself. Had a delicious dinner a quick taxi ride away on recommendation by the staff, who spoke English (after a rather harrowing 4.5 hour no conversation “taxi shuttle” ride from Cancun). The best coffee and sugar ever. Peaceful and affordable. Thank you!
Stayed 1 night in Mar 2023

10/10

A Magical Christmas Getaway in Mexico with hotel Jaiba. Our stay here in Mexico over Christmas was nothing short of extraordinary. From the moment we arrived, we were welcomed with warm smiles, festive decorations, and an unmistakable air of holiday cheer. The hotel was beautifully adorned with twinkling lights, poinsettias, and a grand Christmas tree that instantly put us in the holiday spirit. The accommodations were impeccable—our room was spacious, tastefully decorated with motivational quotes and art from the staff. We hired bikes and did our laundry both of which were easy to book via the lovely staff at reception. One big highlight for us was after asking about how to get to our next destination reception called ahead for us at the bus station and made sure we were booked on for the only bus leaving that day and even booking a taxi for us early morning. Just went above and beyond which is what you want on holiday at Xmas. The hotel is a lil out of the way but it's sooo cheap to get into town and grab a taxi on the main road. It's also very flat so bikes were a great addition to our stay. The staff’s attentiveness and genuine kindness made our stay truly lovely and the dogs and cats just made it all that more wonderful to stay.
Stayed 3 nights in Dec 2024

8/10

El hotel muy bueno un poco alejado pero bueno, le falta un poco de servicio
Stayed 1 night in Apr 2025

10/10

Stayed 1 night in Mar 2025

10/10

Fue muy agradable la estancia, la habitación cómoda, la fruta de desayuno deliciosa para iniciar el día con granola y yogurth, muy saludable, la alberca muy refrescante. El trato de Sol y Diana excelente, nos encanta que sean cuidadosas con detalles en el Hotel, cuidando de los animalitos.
Stayed 4 nights in Jan 2025

10/10

Nuestra estancia fue muy agradable. La atención siempre fue muy buena y cordial. El hotel no está cerca de la playa, pero se puede llegar muy rápido en auto o taxi. Las habitaciones están muy limpias lo mismo que el resto de las instalaciones. Muy recomendado! Mencioné que son muy amables y cordiales?
Stayed 5 nights in Dec 2024

8/10

Stayed 1 night in Nov 2024

10/10

Stayed 2 nights in Aug 2024

10/10

Stayed 1 night in Nov 2023

10/10

Stayed 1 night in Nov 2023

2/10

Stayed 1 night in Oct 2023

10/10

Stayed 1 night in Feb 2023

10/10

Stayed 1 night in Oct 2022

10/10

Staying at Hotel Jaiba Mahahual was a restful and healing experience and just what I needed. The hosts were friendly, welcoming, and attentive.The room and premises were very clean. Hotel Jaiba is pleasantly decorated with plants and ocean-themed decor. It is a short walk, or hotel ride, to the beach and the boardwalk (malecon). Shop for fresh fruit at nearby Super El Chino.
Stayed 8 nights in Feb 2022

8/10

El lugar es bonito, a
Stayed 2 nights in Dec 2021

6/10

El precio es alto en relación a lo que ofrecen. Las instalaciones demasiado limitadas. La atención de las encargadas EXCELENTE. Se esmeran por la decoración y por la limpieza.
Stayed 2 nights in Dec 2021

10/10

Personal muy amable, muy limpio, nos dieron un ascenso de habitación gratis, todo muy bien
Stayed 3 nights in Nov 2021

10/10

Muy bien
Stayed 1 night in Jun 2021

10/10

Tuvimos una experiencia excelente mi esposa y yo quedamos satisfechos del hotel , tienen un excelente servicio las chicas que nos atendieron fueron amables desde la llegada , recomendadisimo el hotel
Stayed 2 nights in Nov 2020

10/10

Très bon accueil. Jolie chambre. Nous avons été surclassé. A savoir : il faut compter 15 minutes à pied pour se rendre à la plage.
Stayed 2 nights in Feb 2020

8/10

Stayed 1 night in Feb 2020

10/10

It was great! Excellent service. Would definitely come back!!
Stayed 1 night in Sep 2019