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Hotel Hacienda Bacalar

2.5 star property
Hotel Hacienda Bacalar offers a peaceful retreat where guests can balance poolside relaxation with exploration of the surrounding natural wonders

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Photo gallery for Hotel Hacienda Bacalar

Exterior - Hotel Hacienda Bacalar (Bacalar)
Outdoor pool - Hotel Hacienda Bacalar (Bacalar)
Lobby sitting area - Hotel Hacienda Bacalar (Bacalar)
Restaurant - Hotel Hacienda Bacalar (Bacalar)
Habitación King | 1 bedroom, free WiFi, bed sheets - Hotel Hacienda Bacalar (Bacalar)
Located on a tranquil bay, Hotel Hacienda Bacalar offers an outdoor pool, garden setting, local breakfast, and an outdoor entertainment area. Travelers appreciate the tour assistance and convenient location near a boardwalk for easy exploration.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Habitación Sencilla

1 bedroom, free WiFi, bed sheets

Habitación Sencilla

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
LED TV
Separate bedroom
Private bathroom
Digital channels
Daily housekeeping
Wardrobe or closet
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Habitación King

Habitación King | 1 bedroom, free WiFi, bed sheets

Habitación King

Highlights

Air conditioning
LED TV
Separate bedroom
Private bathroom
Digital channels
Daily housekeeping
Wardrobe or closet
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
LED TV
Separate bedroom
Private bathroom
Digital channels
Daily housekeeping
Wardrobe or closet
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | 1 bedroom, free WiFi, bed sheets

Family Room

Highlights

Air conditioning
LED TV
Separate bedroom
Private bathroom
Digital channels
Daily housekeeping
Wardrobe or closet
  • 25 sq m
  • Sleeps 6
  • 3 Double Beds

About the neighborhood

Located in Bacalar, Hotel Hacienda Bacalar is near the beach. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. Visit our Bacalar travel guide
Map
Calle 10 Mza. 15 Lt. 4, entre Av. 9 y Av. 11 Col. Cent, Bacalar, QROO, 77930

What's nearby

  • San Felipe fort in Bacalar
    Fort of San Felipe
    13 min walk - 0.7 miles
  • Stromatolites in the crystal-clear waters of Bacalar Lake, Mexico. Ancient natural formations in a stunning tropical setting. Nature, geology, and travel concept
    Laguna Bacalar Ecological Park
    19 min walk - 1.1 miles
  • limestone formations with two swimmers in a shallow and brilliant blue color water. Laguna Bacalar. Yucatan. Mexico
    Lake Bacalar
    4 min drive - 0.9 miles
  • Municipal Spa of Bacalar
    8 min walk - 0.5 miles
  • Ecopark Bacalar
    6 min drive - 2.2 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    35 min drive

Restaurants

  • La Bendición Dios
    8 min walk
  • Enamora
    9 min walk
  • Albahaca
    7 min walk
  • Mr. Taco
    10 min walk
  • Restaurant El Barril de Bacalar
    10 min walk

About this property

Hotel Hacienda Bacalar

Hotel near Laguna Bacalar Ecological Park
At Hotel Hacienda Bacalar, you can look forward to a terrace, a garden, and a library. In addition to an outdoor entertainment area, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking
  • Local cuisine breakfast (surcharge), a 24-hour front desk, and outdoor furniture
  • A water dispenser, smoke-free premises, and tour/ticket assistance
Room features
All guestrooms at Hotel Hacienda Bacalar boast comforts such as air conditioning, in addition to amenities like free WiFi.
More amenities include:
  • Bathrooms with showers and shampoo
  • 32-inch LED TVs with digital channels
  • Wardrobes/closets and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 11:00 AM for a fee: MXN 70 to 150 for adults and MXN 60 to 120 for children

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared refrigerator
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • 2 floors
  • 3 buildings
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 70 to 150 for adults, and MXN 60 to 120 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
There is limited hot water on site
No pets and no service animals are allowed at this property

Property is also known as

Hotel Hacienda Bacalar
Hacienda Bacalar
Hotel Hacienda Bacalar Hotel
Hotel Hacienda Bacalar Bacalar
Hotel Hacienda Bacalar Hotel Bacalar

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Reviews

Hotel Hacienda Bacalar Reviews

7.8

Good

8.4

Cleanliness

7.0

Location

8.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 94 out of 325 reviews
Rating 8 - Good. 136 out of 325 reviews
Rating 6 - Okay. 65 out of 325 reviews
Rating 4 - Poor. 16 out of 325 reviews
Rating 2 - Terrible. 14 out of 325 reviews

Reviews

8/10 Good

Dolev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice and clean! There is very nice people in the hotel that would love to help you in everything you like 🙏
Stayed 2 nights in Mar 2023

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to arrive and set your bearing. Front desk open until 23:30. Nice breakfast, good coffee
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very nice stay! I had some problems, because my creditcard and passport was stolen in Mexico City, but the staff was very helpful! Special thanks to Evaristo in the reception for outstanding service!
Stayed 1 night in Nov 2022

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Big room. Good shower. Complimentary drinking water available.
Stayed 4 nights in Feb 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine! The location is a little off, you have to walk pretty far to see some good things in Bacalar. And you definitely need some taxis if you wanna see the cenotes and the lazy river.
Stayed 2 nights in Jun 2023

6/10 Okay

Tawfiq

Overall average
Stayed 2 nights in Oct 2024

10/10 Excellent

Jafet Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like
Stayed 1 night in Apr 2024

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Room comfort

Don't let the pool fool

Good deal but the beds were really hard and the pillow(not pillows) sucked. Gave me a control for my room t.v without batteries and it didn't even work. There was no water in the bathroom when we got there so I had to tell them to turn the pump on. Very rural it's good if you want to save money. I was going to get two nights here but my back was hurting in the morning. Nice pool
Stayed 1 night in Jul 2022

8/10 Good

Sergio

Liked: Cleanliness, property conditions & facilities
La habitación es limpia y funcional, el hotel se encuentra cerca del centro
Stayed 3 nights in Jan 2026

6/10 Okay

José Luis

Disliked: Amenities, property conditions & facilities
El calentador de la regadera del baño no servía, se pidio solución y la encargada del turno vespertino arrogante y cortante a dar una solución, solo el recepcionista de la mañana era cordial y atento. Todo los demas en todos los aspectos sin problema, una buena opción si es solo para dormir y disfrutar de bacalar y sus alrededores.
Stayed 2 nights in Jan 2025

6/10 Okay

Youcef

Liked: Cleanliness
Pas grand chose autour. Mais correct pour le prix
Stayed 2 nights in Nov 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service
Televisión no servía, regadera olor feo y tapada
Stayed 3 nights in Jan 2025

8/10 Good

victor manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La tranquilidad del lugar
Stayed 2 nights in Jan 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Es muy comodo y limpio
Stayed 1 night in Nov 2024

8/10 Good

Juan jose

Liked: Amenities, property conditions & facilities
Bueno, cuartos limpios, economico. Mas amabilidad en la recepción.
Stayed 1 night in Dec 2024

10/10 Excellent

Fonzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es sencillo pero tiene todo lo necesario para estar bien, agua caliente, A/A, TV con canales básicos, el wifi es malo pero en general en todo Bacalar es deficiente el servicio y la señal, eso no es culpa del hotel. El desayuno incluído es basto y delicioso, quienes lo llaman básico, no se que más esperan. A nosotros nos encanta, bien servido cocinado al momento y si quieres agregar algo más los precios son súper accesibles.
Stayed 2 nights in Dec 2024

4/10 Poor

Ana Maria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No tenía internet y la televisión no funcionó y no hicieron nada para componerlo La llave fría del lavabo no funcionaba
Stayed 3 nights in Nov 2024

6/10 Okay

David

Liked: Cleanliness
Disliked: Amenities
Falla mucho el internet
Stayed 2 nights in Nov 2024

2/10 Terrible

Hugo

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
El trato no es el adecuado, no brindan ninguna información y el agua de la regadera y lava manos olía muy muy mal y generaba comezón
Stayed 1 night in Jul 2024

8/10 Good

Lourdes

Precio cómodo

Por el precio está bien incluye desayuno simple pero rico solo que hay que compartir con las moscas 😁 la cama se hizo un poco dura, pero estaba grande king un poquito retirado de la laguna ,y del ADO pero lo demás bien .
Stayed 4 nights in Jul 2024

6/10 Okay

LAURA MARIA ZAVALA

Liked: Cleanliness
POR FAVOR COMO PUEDO RECUPERAR EL PAGO DE MI ULTIMA NOCHE DEL SABADO 15 DE DE JUNIO, YA QUE NO HUBO LUZ ESE DÍA DESDE LAS 6AM Y A LAS 7PM NO SE HABIA PODIDO ARREGLAR POR QUE SE QUEMO EL TRANSFORMADOR Y NO PODÍAMOS QUEDARNOS A DORMIR SIN LUZ
Stayed 4 nights in Jun 2024

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superbe

Superbe hôtel, très propre, confortable et fréquenté que par des Mexicains. Superbe piscine et jardin. Petit déjeuner très correct. La famille qui gère l'hôtel est extrêmement sympathique.
Stayed 2 nights in Apr 2024

10/10 Excellent

David Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WiFi

La estadía fue muy buena cómo el desayuno, sencillo pero bueno. El único pero que le doy al hotel es la mala red de WiFi muy pésima recepción, deberían ampliar si red de internet para las habitaciones y las estancias, ya que es muy lento y no llega a los cuartos.
Stayed 3 nights in Apr 2024

10/10 Excellent

joram David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Muy fácil y práctica la experiencia la pase muy bien todo en órden
Stayed 2 nights in Mar 2024

8/10 Good

Jose Antonio

Liked: Cleanliness, property conditions & facilities, room comfort
El encargado de recepción no es amable y el desayuno incluido es muy sencillo (huevos, fruta o hotcakes, café o té) y solo puedes escoger una opción
Stayed 2 nights in Jan 2024