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Hotel Grand Marlon

3.0 star property
Hotel in Chetumal with a fitness center and a 24-hour front desk

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Photo gallery for Hotel Grand Marlon

Junior Suite | 1 bedroom, in-room safe, iron/ironing board, free WiFi
Flat-screen TV
Flat-screen TV
Exterior
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Gym
  • Pool
  • Room service
  • Breakfast available

Room options

Available filters for rooms
Showing 5 of 5 rooms

Standard Triple Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Bathrobes
Hair dryer
Free bottled water
In-room safe
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (Master)

Suite (Master) | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Suite (Master)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Hair dryer
Bathrobes
Private bathroom
Jetted bathtub
Free bottled water
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Junior Suite

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Hair dryer
Bathrobes
Private bathroom
Jetted bathtub
Free bottled water
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Double Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Bathrobes
Hair dryer
Free bottled water
Iron/ironing board
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

Executive Room | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Executive Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Bathrobes
Hair dryer
Free bottled water
Iron/ironing board
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed

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About the neighborhood

Map
Av. Juárez No. 88, Chetumal, QROO, 77000

What's nearby

  • Chetumal Ferry Terminal - 8 min walk - 0.5 miles
  • Palacio de Gobierno - 8 min walk - 0.5 miles
  • Explanada de la Bandera - 8 min walk - 0.5 miles
  • Palacio Municipal De Othon P. Blanco - 10 min walk - 0.5 miles
  • Museum of Maya Culture - 10 min walk - 0.6 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 7 min drive

Restaurants

  • ‪Las Mismas - ‬3 min walk
  • ‪Sergio's Pizzas - ‬5 min walk
  • ‪Los Almendros - ‬1 min walk
  • ‪Hot Dogs de la Obregon - ‬4 min walk
  • ‪Pasion Turca - ‬3 min walk

About this property

Hotel Grand Marlon

Property highlights
Take advantage of a terrace, a bar, and a gym at Hotel Grand Marlon. For some rest and relaxation, visit the hot tub. The on-site restaurant, Placeres, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
Other perks at this hotel include:
  • An outdoor pool
  • Local cuisine breakfast (surcharge), a front-desk safe, and 1 meeting room
  • An elevator, tour/ticket assistance, and a banquet hall
  • Luggage storage and a 24-hour front desk
  • Guest reviews give good marks for the overall condition
Room features
All guestrooms at Hotel Grand Marlon feature comforts such as air conditioning and bathrobes, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Free toiletries and hair dryers
  • Flat-screen TVs with premium channels
  • Daily housekeeping and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 145 for adults and MXN 145 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Placeres

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 145 for adults and MXN 145 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Marlon
Grand Marlon Chetumal
Hotel Grand Marlon
Hotel Grand Marlon Chetumal
Hotel Marlon
Marlon Hotel
The Grand Marlon Chetumal, Mexico - Quintana Roo
The Grand Marlon Hotel Chetumal
Hotel Grand Marlon Hotel
Hotel Grand Marlon Chetumal
Hotel Grand Marlon Hotel Chetumal

Frequently asked questions

Does Hotel Grand Marlon have a pool?

Yes, this property has an outdoor pool.

Is Hotel Grand Marlon pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Grand Marlon?

Hotel Grand Marlon doesn't offer parking.

What time is check-in at Hotel Grand Marlon?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Hotel Grand Marlon?

Check-out is at noon.

Where is Hotel Grand Marlon located?

Situated in Chetumal, this hotel is within a 10-minute walk of Museo de la Ciudad, Palacio de Gobierno, and Explanada de la Bandera. Chetumal Ferry Terminal and Palacio Municipal De Othon P. Blanco are also within 10 minutes.

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Hotel Grand Marlon Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 240 out of 625 reviews
Rating 8 - Good. 194 out of 625 reviews
Rating 6 - Okay. 110 out of 625 reviews
Rating 4 - Poor. 42 out of 625 reviews
Rating 2 - Terrible. 39 out of 625 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10

The front desk was extremely helpful with all my questions.
Stayed 1 night in May 2025

8/10

Hotel was clean and reception was good
Stayed 2 nights in Feb 2025

10/10

Great
Stayed 1 night in Apr 2025

10/10

Great spot but staff could have been more disciplined
Stayed 2 nights in Mar 2025

10/10

Everything was good. Close to shopping area. Food served at restaurant was great.
Stayed 1 night in Feb 2025

8/10

The hotel restaurant had great service. Though the menu was limited everything offered was very good.
Stayed 2 nights in Oct 2024

8/10

We enjoyed our stay.
Stayed 1 night in Feb 2024

10/10

Convenient & Good for an overnight stay.
Stayed 1 night in Jun 2024

4/10

Wifi was so terrible I could not even make a what's app call without it dropping every few seconds. Even though it says there's a hot tub in the hotel description with along with gym, pool, etc, the hotel does not have one for all guest to use.
Stayed 1 night in May 2025

6/10

It was ok for the price
Stayed 1 night in Nov 2024

8/10

Excellent staff
Stayed 1 night in Sep 2024

6/10

Customer service not the best, but the place was great!
Stayed 2 nights in Oct 2024

10/10

Everything was ok with me. Thanks
Stayed 1 night in Dec 2024

8/10

All was well and okay
Stayed 3 nights in Oct 2024

6/10

Limited hot water for jetted tub. Beds are very hard. Otherwise staff was great and restaurant was delicious
Stayed 1 night in Dec 2024

10/10

I loved my stay. Very exclusive. I felt happy.
Stayed 2 nights in Jun 2024

8/10

Great, recommended
Stayed 2 nights in Mar 2024

10/10

Good experience
Stayed 1 night in Jul 2024

6/10

The room was dated, the towels and sheets were obviously well worn, but everything was extremely clean I would have like to have seen at least one English speaking channel like the other Chetumal hotels have
Stayed 1 night in Nov 2024

8/10

Poor WiFi in room, no refrigerator. Front desk and house keeping were friendly.
Stayed 3 nights in Jul 2024

10/10

Nice and clean
Stayed 2 nights in Mar 2024

6/10

Property is centrally located and they serve a good breakfast. What I didn’t like is that I booked and paid for a King Size Bed and was told on checking in that they are sold out and was given a room with 2 double beds.
Stayed 2 nights in Mar 2024

10/10

Thanks
Stayed 1 night in May 2024

10/10

X
Stayed 2 nights in Apr 2024

2/10

The rooms were terrible. They smell really bad. The Wi-Fi service was so bad. The pool was so dirty and filthy no fridge in the junior suite. Everything was terrible. I would like my money back. Customer service was terrible.
Stayed 1 night in Nov 2024