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Hotel Apartamentos Stone

Property class: 2.5

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Photo gallery for Hotel Apartamentos Stone

A swimming pool with a waterfall feature, surrounded by a wooden deck and lounge chairs. - Hotel Apartamentos Stone (Bacalar)
A multi-story hotel with balconies, a covered seating area, and a staircase leading to the upper floors. - Hotel Apartamentos Stone (Bacalar)
A two-story building with a balcony, outdoor seating area with chairs and tables, and a swimming pool. - Hotel Apartamentos Stone (Bacalar)
A bedroom with a bed, a chair, a door, an air conditioner, a floor lamp, and a painting on the wall. - Hotel Apartamentos Stone (Bacalar)
A modern bathroom with two glass sinks, a wooden vanity, and wall-mounted lighting. - Hotel Apartamentos Stone (Bacalar)
Close to Laguna Bacalar Ecological Park, Hotel Apartamentos Stone provides a free daily manager's reception, a terrace, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Double Room, 2 Double Beds, Accessible, Pool View

A hotel room with two beds, a large painting on the wall, and a floor lamp.

Deluxe Double Room, 2 Double Beds, Accessible, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Family Suite, 1 King Bed, Non Smoking

A modern bedroom with a large bed, a desk, and a window with a view of greenery.

Family Suite, 1 King Bed, Non Smoking

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Bacalar is home to Hotel Apartamentos Stone. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. Visit our Bacalar travel guide
Map
Avenida 15 Numero 24 Gonzalo Guerrero, Bacalar, QROO, 77930

What's nearby

  • A coastal landscape with a large body of water, a road running parallel to the coast, and scattered buildings.
    Lake Bacalar
    13 min walk - 0.7 miles
  • A coastal view with a stone fort, palm trees, a thatched-roof hut, and turquoise waters.
    Fort of San Felipe
    13 min walk - 0.7 miles
  • A clear turquoise lake with visible rocks and lily pads.
    Laguna Bacalar Ecological Park
    16 min walk - 0.9 miles
  • Zócalo
    13 min walk - 0.7 miles
  • Municipal Spa of Bacalar
    17 min walk - 1.0 mile

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    36 min drive

Restaurants

  • La Guapachosa
    11 min walk
  • cheuinic
    9 min walk
  • Wingman
    9 min walk
  • El Trompo de K'los
    10 min walk
  • La Cabañita
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Aqua Blue

Things to do

  • Outdoor pool

Family friendly

  • In-room kitchenette
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • Free bottled water
  • Kitchenette
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Free local calls
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Apartamentos Stone have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

Is Hotel Apartamentos Stone pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Apartamentos Stone?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Apartamentos Stone?

Check-out is at 1:00 PM.

Where is Hotel Apartamentos Stone located?

Situated in Bacalar, this hotel is within a 15-minute walk of Zócalo, Lake Bacalar, and Laguna Bacalar Ecological Park. Fort of San Felipe and Ecopark Bacalar are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Apartamentos Stone Reviews

8.8

Excellent

9.0

Cleanliness

7.8

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 54 out of 92 reviews
Rating 8 - Good. 26 out of 92 reviews
Rating 6 - Okay. 7 out of 92 reviews
Rating 4 - Poor. 1 out of 92 reviews
Rating 2 - Terrible. 4 out of 92 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful big clean rooms and very good beds and a good shower.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big beautiful room with comfy bed. Staff very helpful , will stay again
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Front desk people are truly kind, nice facilities and not that far from downtown.
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
room was clean and convenience to buy grocery.
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bacalar!

great place to stay, clean and close to amenities over the highway, 10 minutes to the 7 shades of blue Lagoon
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Spacious, clean bedroom with comfortable bed and pillows. Oversized shower with lots of hot water. Strong wifi. Good location, a 15 minute walk to the main square, and to the ADO bus station. A five minute walk to the Cancun-Chetumal highway running through Bacaral, with lots of restaurants, grocery stores and other stores. The only complaint was neighborhood noise. Lots of barking dogs and crowing roosters in the early morning.
Bedroom
Bathroom
Pool
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and quiet area, friendly staff

The hotel room was spacious. Lots of room. It's close to the bus station (about 5-10 minutes or so walking) which is convenient if you are taking an ADO bus. It's in a quiet neighborhood which is nice. You need to walk about 10-15 minutes to get to the town centre where all the restaurants and bars are located. Staff was friendly.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are huuuge, clean and comfortable. Pool area is great. Communal kitchen is ok. Coffee every morning (if you like it). Could use a few more pots and pans for long term stays. Staff are awesome. So kind, friendly and very hard working.
Stayed 7 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet family owned hotel
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was nicer than we expected! Large room and shower.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the center. The staff are very helpful and friendly. Rooms are big and had the necessary for our stay.
Verified review

8/10 Good

Decent room, no issues,
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Despite having a kitchenette, only 1 glass in the entire place, no other cooking utensils or dishes. Hot water was luke warm not hot.
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

DO NOT STAY HERE

This place should not be rented out to guest! The day we arrived I asked for a quiet room they assigned me to the 3rd floor, when I walked in the room I was shocked to see rat droppings everywhere!!! It was all over the floor, restroom, even on the bed sheets It was so disgusting! I immediately went to the lobby to let them know & offer me another room also on the 3rd floor but all the rooms were all the same full of rat droppings the front office person admitted that they have issues with rodents & that I would be better off by staying on the first floor because the rodents seem to have taken over the third floor. I really wanted to cancel & booked somewhere else but because Bacalar is a very small town there aren’t many hotels & everything was booked specially because I was here during spring break....Never again will I stay here & I also hope no one stays here I’ll be posting pics
Rat droppings
Rat droppings on bed
Stayed 1 night in Mar 2021
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Reseña del alojamiento Mi experiencia general en este lugar es de 3 de 5 estrellas. Aunque cuenta con algunos detalles positivos, como una excelente atención y buen funcionamiento en servicios clave, los problemas de mantenimiento y la impresión inicial de limpieza afectan bastante la estancia. A continuación, detallo los puntos a favor y en contra: A. Aspectos positivos Descanso y comodidad: La cama y las sábanas resultaron muy cómodas para dormir. Climatización: El aire acondicionado funcionó de manera genial. Servicios de agua: La presión del agua en la ducha fue muy buena (aunque el agua caliente tendía a salir demasiado caliente). Atención al cliente: La persona que nos recibió fue muy atenta y amable en todo momento. B. Aspectos negativos Primera impresión y limpieza: El ambiente se percibía lúgubre. La colcha de color gris no ayudaba en la percepción de limpieza y la cabecera estaba sucia, como si la hubieran pisado. Además, al llegar nos dio la bienvenida un pequeño insecto (parecía una cucarachita). , y la puerta estaba descuadrada o caída. Estado del baño: El espacio era muy oscuro y el tono de los azulejos reforzaba la sensación de suciedad. Noté moho en la esquina de la ducha entre el piso y la pared. Fallas en equipos: La televisión presentaba daños con los colores invertidos y el control remoto estaba desconfigurado.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Es como un castillo, muy buena experiencia y la gerente y todo el equipo son muy amables. Ojala que tenga una casa que parece como este lugar algun dia.
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Disliked: Staff & service
Pésimo servicio
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stone mayo 2025

Agradable estancia y muy tranquila la zona
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stone may 2025

Comodo y muy limpio
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Excelente el hotel y servicio y esta centrico lo que no me gusto es que llegue antes de la hora de entrada y tuve que esperar.
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
El lugar está bien ubicado, me he hospedado en dos ocasiones y tuve una buena experiencia, pero esta vez tuve varios problemas; el internet no funcionaba bien, teníamos agua pero el del depósito del baño no 😣 . Y lo reportamos dos veces y no quedó. Me cambiaron un banco que estaba muy dañado, no lo podíamos usar .
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
El alojamiento es muy bueno y algunas personas de la recepción son excelentes, solo que todas las noches apagan el boiler y amanecemos siempre sin agua caliente, no entiendo el porque la apagan y tenemos todos los días solicitar que prendan el agua caliente , ese es el defecto del hotel
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Hotel muy limpio, personal muy amable y servicial. Es un hotel basico, recibes lo que pagas. La pequeña alberca en muy buen estado
Stayed 2 nights in Sep 2024