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City Express by Marriott Chetumal

3.0 star property
Travelers can recharge at this connected hotel with a refreshing swim in the outdoor pool after a day of shopping in Chetumal

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Lobby - City Express by Marriott Chetumal (Chetumal)
Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers - City Express by Marriott Chetumal (Chetumal)
Exterior - City Express by Marriott Chetumal (Chetumal)
Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets - City Express by Marriott Chetumal (Chetumal)
Lobby - City Express by Marriott Chetumal (Chetumal)
City Express by Marriott Chetumal offers relaxation and productivity. Guests enjoy a free breakfast buffet, gym, and outdoor pool. The hotel provides dry cleaning and a business center, with staff praised for their helpfulness.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets

Room, 2 Double Beds

9.0 out of 10
Wonderful
(16 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed

8.2 out of 10
Very good
(18 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Chetumal, City Express by Marriott Chetumal is connected to a shopping center. Lighthouse Museum and Oxtankah Ruins are local landmarks, and some of the area's attractions include Payo Obispo Zoo and Santuario del Manati. Dr. Alfredo Barrera Marin Botanical Garden and Planetarium Yook'ol Kaab are also worth visiting. Visit our Chetumal travel guide
Map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084

What's nearby

  • limestone formations with two swimmers in a shallow and brilliant blue color water. Laguna Bacalar. Yucatan. Mexico
    Lake Bacalar
    22 min drive - 14.1 miles
  • Planetarium Yook'ol Kaab
    4 min drive - 1.3 miles
  • Payo Obispo Zoo
    4 min drive - 1.4 miles
  • Santuario del Manati
    6 min drive - 1.8 miles
  • Dr. Alfredo Barrera Marin Botanical Garden
    6 min drive - 1.8 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    8 min drive

Restaurants

  • McDonald's
    4 min walk
  • Starbucks
    5 min walk
  • Vips
    5 min walk
  • Ay Carbón! Tapatío
    6 min walk
  • Subway
    7 min walk

About this property

City Express by Marriott Chetumal

Hotel connected to a shopping center
At City Express by Marriott Chetumal, you can look forward to free full breakfast, dry cleaning/laundry services, and a gym. Free in-room WiFi and a business center are available to all guests.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers
  • Free self parking
  • An area shuttle, a 24-hour front desk, and luggage storage
  • 1 meeting room, a front-desk safe, and a vending machine
  • Guest reviews speak highly of the helpful staff and proximity to shopping
Room features
All 109 rooms have comforts such as air conditioning, as well as perks like free WiFi and desk chairs.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Recycling, daily housekeeping, and desks

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  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle up to 10 km
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 16 2026 to April 15 2026 (dates subject to change):
  • Shuttle services

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 17.60 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Children under 12 years old are not allowed in the fitness facility without adult supervision

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

Frequently asked questions

Does City Express by Marriott Chetumal have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

Is City Express by Marriott Chetumal pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at City Express by Marriott Chetumal?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at City Express by Marriott Chetumal?

Check-out is at 1 PM.

Where is City Express by Marriott Chetumal located?

Situated near the airport, this hotel is within 2 mi (3 km) of Payo Obispo Zoo, Planetarium Yook'ol Kaab, and Santuario del Manati. Dr. Alfredo Barrera Marin Botanical Garden and Palacio Municipal De Othon P. Blanco are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

City Express by Marriott Chetumal Reviews

8.2

Very Good

8.6

Cleanliness

8.8

Location

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 456 out of 1000 reviews
Rating 8 - Good. 316 out of 1000 reviews
Rating 6 - Okay. 138 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 47 out of 1000 reviews

Reviews

Verified

6/10 Okay

Marybeth

Liked: Staff & service
Convenient location. Rooms were clean, staff was friendly and helpful, and rate included breakfast.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. Clean rooms. Good Service
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Tristian

Liked: Cleanliness, property conditions & facilities
The rooms were great!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Doreen

Liked: Cleanliness, amenities, property conditions & facilities
Receptionist was nice and room clean
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kelisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tes breadfastveas fresh and parking was safe
Stayed 1 night in Jan 2026
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, could use a little love based on being a high end chain hotel. Location was convenient to shopping and food. There is NOT an airport shuttle as offered on Expedia. UBER available, but you can’t schedule the night before. Overall good place to crash before a flight.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Blanca

Liked: Cleanliness, property conditions & facilities
Room very clean and pleasent. Nice receptionist Izel. Good location
Stayed 2 nights in Jan 2026
Verified

8/10 Good

John

Liked: Cleanliness
Clean, comfortable room. Plenty of hot water. Convenient location to mall and train station. Breakfast was just OK. Furnishings were well worn and stained in public areas. Air was musty throughout hotel.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

clement

Liked: Cleanliness, amenities, property conditions & facilities
The girls on the front desk, Dana and another one who has a Maya name, they are absolutely the best… Place was nice and clean, good breakfast.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ernest

Liked: Amenities, property conditions & facilities
Staff at check-in It was professional It was quick And we got coffee Thank you
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

jeremy

Liked: Cleanliness, amenities, property conditions & facilities
It was very nice and clean. Staff very friendly.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great for walking around. The 1pm check out is incredible!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Gina

Liked: Cleanliness, amenities, property conditions & facilities
Location location location
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Golda

Liked: Amenities, property conditions & facilities
It was close to the mall ,also clean with friendly staff
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Bernhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking/ good breakfast
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, breakfast was good hot coffee. Convenient parking.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Nelson Jose

Liked: Cleanliness, staff & service
It is really close to the mall besides the staff is nice and polite.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed multiples times at this hotel and have had a good experience, enjoyed the quiet very much.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ricky N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Room was great staff was great breakfast was great
Stayed 1 night in Sep 2025
Verified

8/10 Good

Ashany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful and clean.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Marifer

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean and at a great price! Amazing customer service all around. Housekeeping does a phenomenal job keeping everything spotless, and the receptionists are so kind and helpful. The breakfast is delicious (and included!) — they seriously need a tip jar because it’s that good. Definitely staying here again next time I’m in Chetumal! 🙌
Stayed 1 night in Oct 2025
Verified

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Reajine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, smells really good,10 out of 10. However, bathroom water in the shower do take long seep down the drain. Bed is really soft and comfortable.
Stayed 2 nights in Oct 2025