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Casa Chetumal Hotel

2.5 star property
Hotel in Chetumal with free parking

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Photo gallery for Casa Chetumal Hotel

Lobby - Casa Chetumal Hotel (Chetumal)
Lobby sitting area - Casa Chetumal Hotel (Chetumal)
Front of property - Casa Chetumal Hotel (Chetumal)
Lobby - Casa Chetumal Hotel (Chetumal)
Front of property - Casa Chetumal Hotel (Chetumal)
Casa Chetumal Hotel provides a terrace and more. Guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Basic Triple Room

Basic Triple Room | Desk, free WiFi, bed sheets

Basic Triple Room

Highlights

Air conditioning
TV
Private bathroom
Cable channels
Desk
Daily housekeeping
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room

Standard Room | Desk, free WiFi, bed sheets

Standard Room

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
TV
Private bathroom
Cable channels
Desk
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Desk, free WiFi, bed sheets

Standard Double Room

Highlights

Air conditioning
TV
Private bathroom
Cable channels
Desk
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

Junior Room | Desk, free WiFi, bed sheets

Junior Room

Highlights

Air conditioning
TV
Private bathroom
Cable channels
Desk
Daily housekeeping
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room, Balcony

Double Room, Balcony | Desk, free WiFi, bed sheets

Double Room, Balcony

Highlights

Air conditioning
TV
Private bathroom
Cable channels
Desk
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Located in Chetumal, Casa Chetumal Hotel is in the city center. Lighthouse Museum and Oxtankah Ruins are local landmarks, and some of the area's attractions include Payo Obispo Zoo and Planetarium Yook'ol Kaab. Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden are also worth visiting. Visit our Chetumal travel guide
Map
Av. Álvaro Obregón 193, Colonia Plutarco Elías Calles, Chetumal, QROO, 77000

What's nearby

  • Explanada de la Bandera
    5 min walk - 0.3 miles
  • Chetumal Ferry Terminal
    6 min walk - 0.4 miles
  • Palacio de Gobierno
    6 min walk - 0.4 miles
  • Museum of Maya Culture
    11 min walk - 0.6 miles
  • Palacio Municipal De Othon P. Blanco
    13 min walk - 0.7 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    9 min drive

Restaurants

  • hot dogs de la obregon
    1 min walk
  • Sergio's Pizzas
    1 min walk
  • Café del Puerto
    1 min walk
  • Queridos Amigos
    2 min walk
  • Babu Té Bar
    3 min walk

About this property

Casa Chetumal Hotel

Hotel in a shopping district
Casa Chetumal Hotel provides a terrace and more. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Outdoor furniture and a 24-hour front desk
Room features
All guestrooms at Casa Chetumal Hotel include comforts such as air conditioning, as well as amenities like free WiFi.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (33 inches high)
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (42 inches high)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Casa Chetumal Hotel Hotel
Casa Chetumal Hotel Chetumal
Casa Chetumal Hotel Hotel Chetumal

Frequently asked questions

Is Casa Chetumal Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Casa Chetumal Hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Casa Chetumal Hotel?

Check-out is at noon.

Where is Casa Chetumal Hotel located?

Located in the heart of Chetumal, this hotel is within a 10-minute walk of Explanada de la Bandera, Fisherman's Fountain, and Palacio de Gobierno. Museo de la Ciudad and Malecón de Chetumal are also within 10 minutes.

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Reviews

Casa Chetumal Hotel Reviews

8.2

Very Good

8.6

Cleanliness

8.4

Amenities

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 17 out of 31 reviews
Rating 8 - Good. 3 out of 31 reviews
Rating 6 - Okay. 8 out of 31 reviews
Rating 4 - Poor. 2 out of 31 reviews
Rating 2 - Terrible. 1 out of 31 reviews

Reviews

6/10 Okay

Randy

Liked: Cleanliness, amenities, property conditions & facilities
Room was as listed
Stayed 1 night in Dec 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the layout of the common area. Good internet. Attentive staff and housekeeping. WEll located near good restaurants, the museum and waterfront
Stayed 2 nights in Dec 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great hotel for the price.
Stayed 1 night in Jun 2025

10/10 Excellent

Neisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When traveling to Chetumal my family and I always stay at Casa Chetumal. It is clean, offers parking and is in close proximity of almost EVERYTHING!
Stayed 2 nights in Mar 2025

10/10 Excellent

Michael

Clean efficient
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities

Meh!

The pictures and what you get are not the same thing. It serves it propuse, in my opinion a little high price for what you get. Maybe it was my luck and I got the last to improve unit.
Stayed 2 nights in Aug 2025

4/10 Poor

Saqib A.

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Find somewhere else

Horrible air conditioners, only ran at full blast. Towel with spots on it. Bedsheets very rough. Room looked crappy With some broken fixtures.
Stayed 1 night in Mar 2025

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Jan 2026

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opción!
Stayed 1 night in Oct 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo hotel
Stayed 2 nights in Sep 2025

6/10 Okay

Salomon

Liked: Cleanliness, room comfort

Limpio

Bueno
Stayed 1 night in Aug 2025

10/10 Excellent

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien ubicado

Excelente hotel 🏨, cable con muchos Canales, servicio de cafetería y estacionamiento, se encuentra en el centro de Chetumal y a dos calles del malecón.
Stayed 1 night in Jul 2025

2/10 Terrible

José Arturo

Disliked: Staff & service, property conditions & facilities
Las camas son de muy mala calidad y tienen muchas goteras
Stayed 1 night in Jul 2025

4/10 Poor

Antonio

Disliked: Amenities, property conditions & facilities
La propiedad bien , mucho ruido en cuartos
Stayed 4 nights in Mar 2025

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpia
Stayed 5 nights in Dec 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar para descansar, cerca del malecón y varias tiendas y restaurantes. Lo que no me gustó que no tiene elevador para los pisos de arriba.
Stayed 1 night in Jul 2024

6/10 Okay

Claudia

Disliked: Cleanliness, staff & service
No es lo mejor, no es lo peor
Stayed 2 nights in Jul 2024

10/10 Excellent

Tania de los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Me encantó

Muy amables en cuanto a nuestra estadía todo bien,el cuarto limpio , está en el centro de Chetumal muy lindo el hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Oralia Monserralt

Stayed 1 night in Dec 2025

10/10 Excellent

angel armando

Stayed 2 nights in Oct 2025

10/10 Excellent

Juan

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Rodrigo

Stayed 1 night in Jul 2025

6/10 Okay

ADDY DEL CARMEN

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

AIDET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable lugar, limpio en todos los aspectos

Stayed 1 night in Jun 2025