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Continental Caribe Bay

3.5 star property
Travelers stay active in the well-equipped gym or unwind by the refreshing pool before exploring nearby restaurants serving delicious international cuisine.

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Photo gallery for Continental Caribe Bay

Outdoor pool - Continental Caribe Bay (Chetumal)
Terrace/patio - Continental Caribe Bay (Chetumal)
Breakfast, lunch, dinner served; international cuisine - Continental Caribe Bay (Chetumal)
Lobby sitting area - Continental Caribe Bay (Chetumal)
Lobby - Continental Caribe Bay (Chetumal)
Continental Caribe Bay, near the picturesque Fisherman's Fountain, offers international dishes at Nah Balam restaurant, a tranquil garden, gym, outdoor pool, conference facilities, and free WiFi for a seamless blend of relaxation and productivity.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room

Desk, free WiFi

Standard Double Room

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 King Bed

Desk, free WiFi

Junior Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

Desk, free WiFi

Suite Junior

  • 22 sq m
  • Sleeps 2

View all photos for Quadruple Room Standard

Desk, free WiFi

Quadruple Room Standard

8.0 out of 10
Very good
(4 reviews)
  • 20 sq m
  • Sleeps 4

About the neighborhood

Located in Chetumal, Continental Caribe Bay is in the city center and near a boardwalk/promenade. Museo de la Ciudad and Museum of Maya Culture are cultural highlights, and some of the area's notable landmarks include Fisherman's Fountain and Oxtankah Ruins. Don't miss out on a visit to Santuario del Manati. Visit our Chetumal travel guide
Map
Av Heroes 171 Col. Centro, Chetumal, QROO, 77000

What's nearby

  • Museum of Maya Culture
    2 min walk - 0.1 miles
  • Museo de la Ciudad
    5 min walk - 0.3 miles
  • Fisherman's Fountain
    16 min walk - 0.9 miles
  • Palacio de Gobierno
    16 min walk - 0.9 miles
  • Palacio Municipal De Othon P. Blanco
    18 min walk - 1.0 mile

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    8 min drive

Restaurants

  • Restaurante " Los Cocos
    2 min walk
  • Restaurante el Vaticano
    3 min walk
  • Capital Plaza Hotel
    2 min walk
  • Restaurant Chetumal
    1 min walk
  • taqueria avila
    1 min walk

About this property

Continental Caribe Bay

Hotel near Museum of Maya Culture
Located close to Museo de la Ciudad and Fisherman's Fountain, Continental Caribe Bay provides a terrace, a garden, and a gym. The on-site international cuisine restaurant, Nah Balam, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a conference center.
Additional perks include:
  • An outdoor pool
  • Free self parking
  • Bicycle parking, ATM/banking services, and a 24-hour front desk
  • A reception hall, luggage storage, and 4 meeting rooms
Room features
All 85 rooms include comforts such as air conditioning, in addition to amenities like free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch TVs with cable channels
  • Daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Restaurants on site

  • Nah Balam

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 4 meeting rooms
  • Conference center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Reception hall

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 20

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Capital Plaza Chetumal
Capital Plaza Hotel Chetumal
Capital Plaza Hotel
Continental Caribe Bay Hotel
Continental Caribe Bay Chetumal
Continental Caribe Bay Hotel Chetumal

Frequently asked questions

Does Continental Caribe Bay have a pool?

Yes, this property has an outdoor pool.

Is Continental Caribe Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Continental Caribe Bay?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Continental Caribe Bay?

Check-out is at 1 PM.

Where is Continental Caribe Bay located?

Located in the heart of Chetumal, this hotel is steps from Museum of Maya Culture and Museo de la Ciudad. Fisherman's Fountain and Santuario del Manati are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Continental Caribe Bay Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 332 out of 766 reviews
Rating 8 - Good. 310 out of 766 reviews
Rating 6 - Okay. 87 out of 766 reviews
Rating 4 - Poor. 28 out of 766 reviews
Rating 2 - Terrible. 9 out of 766 reviews

Reviews

Verified

10/10 Excellent

Shumari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good and staff was very friendly and accomodating.
Stayed 1 night in Feb 2024
Verified

8/10 Good

Ceon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. Friendly and helpful staff.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Randon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. The room was good and the pool was turned on when we reached. The room and beds were also cleaned.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Ceon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is very good. Always clean
Stayed 2 nights in Oct 2024
Verified

4/10 Poor

Wayne

Disliked: Cleanliness, amenities, property conditions & facilities
Clean pool. Good parking. Old building shows it age. Bathroom towels not clean.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fast efficient friendly check in and bellboy service. Had a quick dip in the pool and it had bar/food service. Room was clean. Bed was comfortable. Quiet respite to the outside. Parking was easy. Overall I would recommend. Cons: there was the same room service food/tray in the corridor for our entire stay. The safes don’t work in the rooms.
Stayed 1 night in Mar 2025
Verified

8/10 Good

paul

Liked: Cleanliness, staff & service
owner was there and immediately took care of problems we talked to her about. really interested in fixing things while we were there, rooms nice, beds comfortable, need some improvements, but overall good stay. restaurant just ok but they say making changes to improve menu.
Stayed 4 nights in Aug 2024
Verified

8/10 Good

Kevanna

Liked: Cleanliness
The Junior Suite was very nice. Absolutely loved the bed.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when traveling through Chetumal.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Errol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my stay was very relaxing because of the quiet area even thought in was by the market. The staff was very friendly.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

meily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that we had enough space for ourselves. Also the tidiness of the place was a plus.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
By the Mayan museum, downtown area.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Kurt

Liked: Cleanliness, staff & service, room comfort
A bit aged but bed was comfortable. The hotel was clean but aged a bit.
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Erick

Liked: Staff & service
Hotel is in good condition but needs a little work. It was probably in better condition n when it changed ownership.
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've never enjoyed such soft and comfortable beds at a hotel in Chetumal before. The staff tried their best to understand me as me or my friends could not speak Spanish. The attendant was attentive and help us get to our rooms with ease.
Verified

8/10 Good

Karina

Liked: Staff & service, property conditions & facilities
Every thing
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please tell experience
Stayed 1 night in Feb 2023
Verified

6/10 Okay

Sonali

Ok
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Lidia

Liked: Cleanliness, amenities
Ac was old
Stayed 2 nights in Feb 2023
Verified

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful hotel, we were put in the third floor and was told the elevator worked and when we tried using it, we were told we can’t use it without calling the bellboy! The tub was slippery and the shower head was old.
Stayed 3 nights in Oct 2024
Verified

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was moldy, outdated & had absolutely no WiFi service. Not even my personal data plan worked at this hotel.
Stayed 1 night in Jan 2024
Verified

4/10 Poor

George

Disliked: Staff & service

Run Forest RUN...

Customer service is aweful. Not friendly and too noisy. No information related to hotel..such as restuarant on site and other services.They claimed to have a gym...2 bikes that were not working...no AC abd smell is not good. I will not recommend it to my enemies
Stayed 3 nights in Sep 2024
Verified

4/10 Poor

Richie

Disliked: Cleanliness, amenities, property conditions & facilities
Habitación descuidada, olor a humedad, en general el hotel parece abandonado, lo conoci cuando era holiday inn y capital plaza y realmente esta en el abandono, en lo personal busquen otra opción de hospedaje.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Yisela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localizacion excelente, seguro , puedes caminar , el personal amable , limpieza impecable.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

DINORAH AICELA

Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel.No tiene mucho estacionamiento
Stayed 2 nights in Jul 2025