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Hotel Los Cocos Chetumal

Property class: 3

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Photo gallery for Hotel Los Cocos Chetumal

A poolside area with lounge chairs and a person relaxing by the pool. - Hotel Los Cocos Chetumal (Chetumal)
A hotel room with two beds, a kitchenette, a television, and a view of a swimming pool and building. - Hotel Los Cocos Chetumal (Chetumal)
A restaurant with wooden tables and chairs, a green ceiling, and a view of the street outside. - Hotel Los Cocos Chetumal (Chetumal)
A modern lobby with a reception desk, seating area, and a staircase. - Hotel Los Cocos Chetumal (Chetumal)
A white building with a staircase leading to a second floor, surrounded by lush greenery and palm trees. - Hotel Los Cocos Chetumal (Chetumal)
Take advantage of laundry facilities, a bar, and a business center at Hotel Los Cocos Chetumal. The on-site family restaurant, La palma, features international cuisine. Guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Business services

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

View all photos for Standard Room

A hotel room with two beds, a glass door leading to an outdoor area, and a yellow wall with framed artwork.

Standard Room

7.6 out of 10
Good
(19 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room

A hotel room with two beds, each with a white bedspread and matching pillows. There are framed pictures on the wall, a telephone on the nightstand, and a striped curtain.

Premier Room

8.0 out of 10
Very good
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room

A hotel room with two beds, a dining area, a TV, and a view of a swimming pool.

Premier Room

  • Sleeps 4

About the neighborhood

Located in Chetumal, Hotel Los Cocos Chetumal is in the city center. Lighthouse Museum and Oxtankah Ruins are local landmarks, and some of the area's attractions include Planetarium Yook'ol Kaab and Payo Obispo Zoo. Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden are also worth visiting. Visit our Chetumal travel guide
Map
Av. Héroes No. 134 Col. Centro, Chetumal, QROO, 77000

What's nearby

  • Museo de la Ciudad
    3 min walk - 0.2 miles
  • Museum of Maya Culture
    6 min walk - 0.4 miles
  • Malecón de Chetumal
    10 min walk - 0.5 miles
  • Explanada de la Bandera
    10 min walk - 0.5 miles
  • Fisherman's Fountain
    11 min walk - 0.6 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    8 min drive

Restaurants

  • La Peninsula
    4 min walk
  • Restaurant Chetumal
    5 min walk
  • Restaurante Bistro Placeres. Gran Marlon Boutique, Resort & Spa ***** :> GT
    4 min walk
  • A La Turca Kebab
    5 min walk
  • Carnitas Estilo Michoacan Medina
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Club social Copra
  • La palma

Things to do

  • 3 outdoor pools

Family friendly

  • 3 outdoor pools
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 5 buildings
  • Banquet hall
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Los Cocos Chetumal have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 7:00 AM–10:00 PM.

Is Hotel Los Cocos Chetumal pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Los Cocos Chetumal?

Check-in begins at 3 PM. After-hours check-in is not available.

What time is check-out at Hotel Los Cocos Chetumal?

Check-out is at noon.

Where is Hotel Los Cocos Chetumal located?

Located in the heart of Chetumal, this hotel is within a 10-minute walk of Museo de la Ciudad and Museum of Maya Culture. Palacio de Gobierno and Fisherman's Fountain are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Los Cocos Chetumal Reviews

8.4

Very Good

8.6

Cleanliness

8.6

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 211 out of 429 reviews
Rating 8 - Good. 124 out of 429 reviews
Rating 6 - Okay. 59 out of 429 reviews
Rating 4 - Poor. 21 out of 429 reviews
Rating 2 - Terrible. 14 out of 429 reviews

Reviews

Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a comfortable stay and the staff were great.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Property is affordable and near many places to eat local. Easy to get a taxi or Uber for transportation. Room was clean with functioning AC and refrigerator
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in the centre of town, but it is nice and quit. Nice pool and relaxing garden.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , our goto when in Chet . Excellent pool .
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Sofia

Liked: Cleanliness, staff & service, amenities
Yes the Breakfast menu was fresh and the parking was safe and easy.
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Cindy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed only 1 night because the price was right and the reviews were good, but we were disappointed in the condition of the hotel-it needs a renovation and is very shabby, it's showing it's age. There is nothing premiere about the premiere rooms. The staff were friendly and helpful though.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

edelmira

Liked: Cleanliness, amenities, property conditions & facilities
The staff very nice
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Shari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurant.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Despite it's central location, it's very quiet. Wonderful staff and a comfortable bed, although mine had tiny pillows. Wi-Fi in my room was hit and miss but I was at one end of the building. Would definitely stay again.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Richard

Liked: Staff & service, amenities
Great parking and safe staff was great
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
I like staying there because it is always nice and clean
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean rooms and pool. Amazing breakfast. Looking forward to our next visit
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and maintained.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Leina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Service.
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Wasn’t impressed with the bathroom in our particular room. Beds were comfortable though.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and great staff
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Zendara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel Los Cocos was perfect. The hotel is clean, safe and quiet. There is parking and a restaurant on site. The hotel has a pool and a hot tub. You can also walk downtown for shopping, banking or dinning. We recommend Hotel Los Cocos and will stay there again when we visit Chetumal.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Delsie

Liked: Cleanliness, staff & service, property conditions & facilities
My family has stayed there for years. Glad that their service is still the best.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pool area in inner courtyard. Excellent choice of breakfast (not included) in the restaurant.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Shelmadine

Liked: Amenities
Centrally located
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location & service. Clean and nice.
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Azalia

Liked: Staff & service, amenities, property conditions & facilities
The rooms were clean and comfortable. My son enjoyed the pool.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming staff
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Lilian

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
this hotel is located in a good area where you are walking distance from restaurants, the seaside, stores ,market etc. The staff very friendly and helpful. however the hotel itself needs some up keeping its starting to look wear out.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities

Good location, good restaurant

Room furniture was sparce, no dressers or luggage rack. Everything else was fine. Good restaurant has diverse menu.
Stayed 3 nights in Mar 2025