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Hotel Los Cocos Chetumal

Property class: 3

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Photo gallery for Hotel Los Cocos Chetumal

A poolside area with lounge chairs and a person relaxing by the pool. - Hotel Los Cocos Chetumal (Chetumal)
A hotel room with two beds, a kitchenette, a television, and a view of a swimming pool and building. - Hotel Los Cocos Chetumal (Chetumal)
A white building with a staircase leading to a second floor, surrounded by lush greenery and palm trees. - Hotel Los Cocos Chetumal (Chetumal)
A restaurant with wooden tables and chairs, a green ceiling, and a view of the street outside. - Hotel Los Cocos Chetumal (Chetumal)
A modern lobby with a reception desk, seating area, and a staircase. - Hotel Los Cocos Chetumal (Chetumal)
Take advantage of laundry facilities, a bar, and a business center at Hotel Los Cocos Chetumal. The on-site family restaurant, La palma, features international cuisine. Guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Room options

View all photos for Standard Room

A hotel room with two beds, a glass door leading to an outdoor area, and a yellow wall with framed artwork.

Standard Room

7.4 out of 10
Good
(21 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room

A hotel room with two beds, each with a white bedspread and matching pillows. There are framed pictures on the wall, a telephone on the nightstand, and a striped curtain.

Premier Room

7.8 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Chetumal, Hotel Los Cocos Chetumal is in the city center. Lighthouse Museum and Oxtankah Ruins are local landmarks, and some of the area's attractions include Planetarium Yook'ol Kaab and Payo Obispo Zoo. Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden are also worth visiting. Visit our Chetumal travel guide
Map
Av. Héroes No. 134 Col. Centro, Chetumal, QROO, 77000

What's nearby

  • Museo de la Ciudad
    3 min walk - 0.2 miles
  • Museum of Maya Culture
    6 min walk - 0.4 miles
  • Malecón de Chetumal
    10 min walk - 0.5 miles
  • Palacio de Gobierno
    11 min walk - 0.6 miles
  • Palacio Municipal De Othon P. Blanco
    13 min walk - 0.7 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    8 min drive

Restaurants

  • La Peninsula
    4 min walk
  • Restaurante Bistro Placeres. Gran Marlon Boutique, Resort & Spa ***** :> GT
    4 min walk
  • Carnitas Estilo Michoacan Medina
    3 min walk
  • Restaurant Chetumal
    5 min walk
  • club herbalife
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Club social Copra
  • La palma

Things to do

  • 3 outdoor pools

Family friendly

  • 3 outdoor pools
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 5 buildings
  • Banquet hall
  • Traditional architecture

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Los Cocos Chetumal have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 7:00 AM–10:00 PM.

Is Hotel Los Cocos Chetumal pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Los Cocos Chetumal?

Check-in begins at 3 PM. After-hours check-in is not available.

What time is check-out at Hotel Los Cocos Chetumal?

Check-out is at noon.

Where is Hotel Los Cocos Chetumal located?

Located in Centro Histórico, this hotel is within a 10-minute walk of Museo de la Ciudad and Museum of Maya Culture. Palacio de Gobierno and Fisherman's Fountain are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Los Cocos Chetumal Reviews

8.4

Very Good

8.6

Cleanliness

8.6

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 216 out of 448 reviews
Rating 8 - Good. 128 out of 448 reviews
Rating 6 - Okay. 64 out of 448 reviews
Rating 4 - Poor. 26 out of 448 reviews
Rating 2 - Terrible. 14 out of 448 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a comfortable stay and the staff were great.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is excellent!
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is quite dated. Checking in process took quite a bit longer then other hotels. Our bathroom tub was cracked and the plug was gone. Water was nice and hot tho. AC cold. Beds are firm. At breakfast they seemed to be quite understaffed. I’d stay again tho. Private parking lot is nice.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Property is affordable and near many places to eat local. Easy to get a taxi or Uber for transportation. Room was clean with functioning AC and refrigerator
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Staff & service
Internet needs to be upgraded because once alot of people there it doesn't work good. Toilet gave trouble to flush. Staff was very helpful love that they can speak some kind of English.
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , our goto when in Chet . Excellent pool .
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in the centre of town, but it is nice and quit. Nice pool and relaxing garden.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Yes the Breakfast menu was fresh and the parking was safe and easy.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurant.
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

Liked: Staff & service, amenities
Great parking and safe staff was great
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff very nice
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed only 1 night because the price was right and the reviews were good, but we were disappointed in the condition of the hotel-it needs a renovation and is very shabby, it's showing it's age. There is nothing premiere about the premiere rooms. The staff were friendly and helpful though.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
I like staying there because it is always nice and clean
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Despite it's central location, it's very quiet. Wonderful staff and a comfortable bed, although mine had tiny pillows. Wi-Fi in my room was hit and miss but I was at one end of the building. Would definitely stay again.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean rooms and pool. Amazing breakfast. Looking forward to our next visit
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and maintained.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Service.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and great staff
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
My family has stayed there for years. Glad that their service is still the best.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel Los Cocos was perfect. The hotel is clean, safe and quiet. There is parking and a restaurant on site. The hotel has a pool and a hot tub. You can also walk downtown for shopping, banking or dinning. We recommend Hotel Los Cocos and will stay there again when we visit Chetumal.
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
Wasn’t impressed with the bathroom in our particular room. Beds were comfortable though.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pool area in inner courtyard. Excellent choice of breakfast (not included) in the restaurant.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Amenities
Centrally located
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location & service. Clean and nice.
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
The rooms were clean and comfortable. My son enjoyed the pool.
Stayed 2 nights in Apr 2024