We arrived early and luckily Donald the property asst allowed us to go inside the camper as check-in instructions were vague. Total lack of amenities as per industry standards, i.e no coffee maker, no coffee cups, no mixing bowls, no microwaveable cookware, lack of cutting utensils, lack of bedding, no broom for sweeping, no dish scrubbies, no kleenex, paper towels nor salt and pepper. Trailer was not level. Septic tank was not cleaned out before arrival. Had to call James the property host for assistance several times. No propane lighter and no propane before an approaching storm. Found cigarette butts when opening pull-out bed, which goes against no smoking policy. No in-house Instructions available for A/C, gas stove, etc. Did not appreciate use of bleach for cleaning. This was not our first trailer rental. Very disappointed and certainly below the industry standard by other campground rentals. This resort has potential but needs to be managed efficiently and effectively. This reservation was non-refundable, however, due to all the issues we had, we feel that the price could have been adjusted to reflect goodwill and acceptance to step up to industry standards. Renters beware of non refundable policy because this host does not acknowledge discrepancies or deficiencies, i.e. no price adjustment.