Perfectly situated on the Lake Vembanad banks, with a rimflow swimmingpool & view in which you can get lost for days, & great selection of local dishes
The manger & staff are very friendly, but the service has much room for improvement & lacks quality, speed & attentiveness
Even though booking the suite for 4 nights we were placed in room 15 for the first 2 nights: the original bedroom of the old homestead with mildew walls, rising damp issues, old bathroom (chipped, stained bath), limescale crusted glass sink. Also the only room without an outside area overlooking the lake. We requested to be moved to Room 1, as per our booking (the best room on the property, with the lake less than 2 meters away)
Pool towels are old, tatty & stained
28 guests, but ony 12 loungers ans towels
When ordering food & beverages outside mealtimes, expect to wait up to 45 minutes for something basic like soda
Spa is right next to the Kitchen, which is always noisy & thus makes it hard to relax during the lovely ayurveda treatments. When bringing this under the manager's attention, his response was that this has been the complaint of numerous guests, but the owners are not planning on rectifying the sutuation
Certainly not the quality / service you expect from a 5-star, Relais & Chateau hotel. A gem of a hotel in terms of views and scope for relaxation, but needs some serious polishing
