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SureStay by Best Western Cherokee on the River

Property class: 2

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Photo gallery for SureStay by Best Western Cherokee on the River

A hotel room with a large bathtub, a bed with a brown blanket, a patterned carpet, and a hallway leading to another room. - SureStay by Best Western Cherokee on the River (Cherokee)
A large, multi-story building with a symmetrical facade, multiple chimneys, and a well-maintained lawn. - SureStay by Best Western Cherokee on the River (Cherokee)
A reception area with a stone counter, framed pictures, and a potted plant. - SureStay by Best Western Cherokee on the River (Cherokee)
A balcony with a view of a river and forest, two chairs, and a table. - SureStay by Best Western Cherokee on the River (Cherokee)
A room with a sofa, a table, a lamp, a painting, and a window with curtains. - SureStay by Best Western Cherokee on the River (Cherokee)
Located close to Harrahs Cherokee Casino, SureStay by Best Western Cherokee on the River has plenty to offer. Stay connected with free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking available
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 1 King Bed, Balcony, River View

A hotel room with a bed, a desk, a chair, a nightstand, and a lamp.

Standard Room, 1 King Bed, Balcony, River View

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

A hotel room with two beds, a television, a desk, and a view of the outdoors.

Standard Room, 2 Queen Beds, Balcony, River View

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

A hotel room with two beds, a television, a desk, and a view of the outdoors.

Standard Room, 2 Queen Beds, Balcony, River View

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Jetted Tub

A hotel room with a bed, a red sofa, a wooden table, and a patterned carpet.

Standard Room, 1 King Bed, Accessible, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

A hotel room with two beds, a desk, a chair, a dresser, and a TV.

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub, River View

A hotel room with a bed, a dresser, a nightstand, a lamp, a painting, and a mirror.

Suite, 1 King Bed, Jetted Tub, River View

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View

A hotel room with a bed, a dresser, a nightstand, a lamp, a painting, and a mirror.

Suite, 1 King Bed, Balcony, River View

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, River View

A hotel room with a bed, a desk, a chair, and two wall-mounted lamps.

Standard Room, 1 King Bed, Refrigerator & Microwave, River View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

A hotel room with a bed, a desk, a chair, and two wall-mounted lamps.

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub, River View

A hotel room with a bed, a desk, a mirror, a painting, and a bathroom.

Suite, 1 King Bed, Jetted Tub, River View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Balcony, River View

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Cherokee is home to SureStay by Best Western Cherokee on the River. Oconaluftee Islands Park and Sequoyah National Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Great Smoky Mountains National Park and Oconaluftee Visitor Center. Great Smoky Mountains Railroad and Cherokee Botanical Garden and Nature Trail are also worth visiting. Visit our Cherokee travel guide
Map
44 Tsalagi Rd, Cherokee, NC, 28719

What's nearby

  • A river flowing through a forest with a wooden bridge.
    Oconaluftee Islands Park
    2 min drive - 1.3 miles
  • A large hotel building with a sign that reads "Cherrypal Casino Hotel."
    Harrahs Cherokee Casino
    6 min drive - 3.6 miles
  • A historical marker with a photo of the New Gap, New Road.
    Great Smoky Mountains National Park
    6 min drive - 4.2 miles
  • A mountainous landscape with dense forests and a valley.
    Great Smoky Mountains National Park Headquarters
    56 min drive - 38.7 miles
  • Eastern Cherokee Agency
    2 min drive - 1.5 miles

Getting around

  • McGhee Tyson Airport (TYS)
    126 min drive

Restaurants

  • Arby's
    3 min drive
  • Granny's Kitchen
    5 min drive
  • Peter's Pancakes & Waffles
    4 min drive
  • Myst Bar
    5 min drive
  • Wendy's
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge); free wired internet

Parking and transportation

  • Self parking on site (surcharge)
  • RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The seasonal pool will be open from June 01 to September 01
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does SureStay by Best Western Cherokee on the River have a pool?

Yes, this property has an outdoor pool.

Is SureStay by Best Western Cherokee on the River pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for a fee.

What time is check-in at SureStay by Best Western Cherokee on the River?

Check-in start time: 3 PM; Check-in end time: 5:30 AM. Late check-in is available during limited hours.

What time is check-out at SureStay by Best Western Cherokee on the River?

Check-out is at 11 AM.

Where is SureStay by Best Western Cherokee on the River located?

Situated in Cherokee, this hotel is 1 mi (1.6 km) from Oconaluftee Islands Park and 2.4 mi (3.8 km) from Harrahs Cherokee Casino. Eastern Cherokee Agency and Cherokee Welcome Center are also within 2 mi (3 km).

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Reviews

SureStay by Best Western Cherokee on the River Reviews

8.0

Very Good

8.0

Cleanliness

9.0

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 403 out of 1011 reviews
Rating 8 - Good. 330 out of 1011 reviews
Rating 6 - Okay. 139 out of 1011 reviews
Rating 4 - Poor. 72 out of 1011 reviews
Rating 2 - Terrible. 67 out of 1011 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and the room was amazing! And the front desk staff Daniel was so nice to me and my guest.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were wonderful nice and clean. Balcony view was very nice. It is close to the road so you hear the traffic from the balcony. But overall, I would definitely stay there again.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are a great size. Nice balcony view of the river. Our room was not ready and we had to give them an hour to finish. They are currently remodeling in the lobby and it looks nice so far. It did not hamper our visit. Convenient location.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very good!
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Amenities
Room was clean and the view was nice, had private balcony, but there was 2 down falls witch was the beds were pretty hard and I could here the neighbors at 3 in the morning yelling! Or the owners
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The property is being renovated and some areas were affected by the construction. The room was spacious and clean although dated. The breakfast was limited but sufficient. The most memorable part of the stay was the balcony. Beautiful views of the river and surrounding mountains. Plenty of wildlife to observe: geese flying at treetop level and a very curious beaver just below our balcony.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Upon entering the lobby the staff was very helpful and friendly. I had a problem with the lock opening my door. She personally came to my room and handled the situation. The room was very clean. The breakfast area was clean and plentiful. I stayed 2 nights and was quite happy.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough about this wonderful place. It is the perfect spot to hear the river and witness nature. Not to mention very near the casino!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room staff was friendly quiet area and the view was pleasant
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable. Balcony was great amazing view.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in the middle of renovations but it was still a very good experience!
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and view was great. Pool ok. The breakfast sausage wasn't tasty. Great staff.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel lobby was undergoing renovation when we arrived, but that did not affect our stay. Our room was comfortable and clean. They are probably finished with renovation by now.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
They were still renovating while we were there. We were in rooms not jet done. It was still nice and clean. Beds were not hard nor soft but did have a quilt topper. A steeper slope to the river. Over all I was pleased with stay. Oh no elevators so if you have mobility issues stay on lower floors. A few steps up to the dining area
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, very clean facility. They are remodeling all of the rooms and they are looking very nice. They need to step up their breakfast a little, but otherwise it’s a very nice hotel and we enjoyed our stay.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Room was clean, bed was comfortable, had a good view of the river. Our room was spacious. Nice morning breakfast included. Would stay again.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel to stay at clean, easy parking friendly staff.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy and the AC did keep the room cool. Accommodations were comfortable and the balcony at back of room with the river right outside was very pleasant. Would stay again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the river view. I would consider myself very picky and I was pleased with the room. Definitely will stay again.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities
The Surestay kept us safe and gave us shelter. They are in process of renovation, and it’s needed. All in all, decent location, staff was nice and attentive. Outside of that room was outdated, furniture was stained, microwave was rough. No iron, which we asked for one, but doesn’t come standard in room. Lots of updating needed, pool wasn’t worth swimming in, and half of the parking lot was covered with building materials which made parking a little tight. If it wasn’t for the staff I’d give it 2 stars but they were great. I would rent this place if I was solo, and didn’t plan to stay there a lot. Maybe adults passing through, but that’s about it.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had the King suite with the jetted tub and it was nice. The river view on the balcony was so beautiful and peaceful. Our room was clean. The staff were super nice. We were there during renovations but it was quiet. I’m looking forward to seeing the finished product! They’re supposed to be upgrading all of the rooms which will help with the smoking rooms and new jetted tubs which will be even better. The parking was a little frustrating bc of the renovations but not bad. Breakfast we didn’t eat there. I would stay again.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ample parking. Clean room, great view of river. Convenient drive to everything
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use some updates & repairs, but room was very clean, staff was friendly, location was great, quiet and secluded but close enough to town! Would definitely stay there again.
Stayed 2 nights in Feb 2026