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Chestnut Tree Inn Cherokee

Property class: 2.5

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Photo gallery for Chestnut Tree Inn Cherokee

Lobby sitting area - Chestnut Tree Inn Cherokee (Cherokee)
Lobby lounge - Chestnut Tree Inn Cherokee (Cherokee)
Private kitchen - Chestnut Tree Inn Cherokee (Cherokee)
Interior entrance - Chestnut Tree Inn Cherokee (Cherokee)
View from room - Chestnut Tree Inn Cherokee (Cherokee)
You can look forward to a playground, laundry facilities, and a fireplace in the lobby at Chestnut Tree Inn Cherokee. Free in-room WiFi is available to all guests, along with a 24-hour business center and a restaurant.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for One king bed nonsmoking

Room

One king bed nonsmoking

8.2 out of 10
Very good
(22 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two double beds nonsmoking

Room

Two double beds nonsmoking

9.0 out of 10
Wonderful
(11 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Cherokee, Chestnut Tree Inn Cherokee is in the city center. Great Smoky Mountains Railroad and Oconaluftee Indian Village are local landmarks, and the area's natural beauty can be seen at Great Smoky Mountains National Park and Oconaluftee Visitor Center. Cherokee Botanical Garden and Nature Trail and Santa's Land Family Theme Park and Zoo are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Cherokee travel guide
Map
37 Tsalagi Rd, Cherokee, NC, 28719

What's nearby

  • A river flowing through a forest with a wooden bridge.
    Oconaluftee Islands Park
    19 min walk - 1.0 mile
  • A wooden building with a red roof and solar panels.
    Cherokee Welcome Center
    2 min drive - 1.5 miles
  • A sign for the Museum of the Cherokee Indian with a stone wall and greenery in the foreground.
    Museum of the Cherokee Indian
    2 min drive - 1.7 miles
  • A red pickup truck parked in front of a building with a red roof and a sign that reads "Popcorn".
    Cherokee Bear Zoo
    3 min drive - 1.7 miles
  • Eastern Cherokee Agency
    2 min drive - 1.3 miles

Getting around

  • McGhee Tyson Airport (TYS)
    115 min drive

Restaurants

  • Granny's Kitchen
    5 min drive
  • Arby's
    3 min drive
  • Noodle Bar
    5 min drive
  • The Rice Wagon Cherokee
    5 min drive
  • Peter's Pancakes & Waffles
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A restaurant

Things to do

  • Outdoor pool
  • Playground

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 2,497 square feet of conference space
  • 24-hour business center
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 27-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 3 percent destination fee will be charged

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Chestnut Tree Inn Cherokee have a pool?

Yes, this property has an outdoor pool.

Is Chestnut Tree Inn Cherokee pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Chestnut Tree Inn Cherokee?

Check-in start time: 4:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Chestnut Tree Inn Cherokee?

Check-out is at 11 AM.

Where is Chestnut Tree Inn Cherokee located?

Located in the heart of Cherokee, this hotel is 0.9 mi (1.4 km) from Oconaluftee Islands Park and 2.3 mi (3.7 km) from Harrahs Cherokee Casino. Eastern Cherokee Agency and Cherokee Welcome Center are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Chestnut Tree Inn Cherokee Reviews

8.0

Very Good

8.2

Cleanliness

9.0

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 390 out of 1000 reviews
Rating 8 - Good. 348 out of 1000 reviews
Rating 6 - Okay. 150 out of 1000 reviews
Rating 4 - Poor. 71 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place

This was a very nice stay with very friendly staff!
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just needed a place to stay as i was pasting by. all ways stay there when I'm in Cherokee
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice updated room with very comfortable bed. Good water pressure.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being from coastal Florida, we enjoyed the mountains and local culture. Great staff, and location. Thanks
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay...

The room and service are very good, but there was no wifi access.
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Our room was very nice. Some other people that were staying there would hang out in the stairwell smoking, which made me feel uncomfortable.
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
I feel grounds around property could have been cleaner but overall it is okay for the price
Stayed 1 night in Jun 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had trouble with key card, but ended up in a different room and it was blessedly quiet. I rarely am able to relax and sleep well at a hotel. Slept very well here.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
It was ok. There was a dirty wash cloth in the shower curtain. Wish breakfast was more than a hot bottle of water peaches and a muffin.
Stayed 2 nights in Jul 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Old. Shampoo in basket had been used.
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable the room was very clean. I know they've had trouble with staff people don't want to work since covid. If you do get a room that's not to your satisfaction just ask for another room. Be kind and considerate when leaving a review.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Bad news. Their closed as of today.
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Disliked: Staff & service

Could have been better.

The room was adequate. We received no maid service and had to chase down a maid to get clean towels. The TV had a limited amount of channels and it had poor reception.
Stayed 2 nights in Jul 2022
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities
Air conditioner never really cooled the room. Couldn’t get a good internet signal. Staff is friendly
Stayed 1 night in Jul 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, room comfort
We could not even shower, the water would just stay in the tub. Cleanliness was not so great, hopefully these things can get better
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Liked: Staff & service, room comfort

OK but not great stay

While not horrible it was not great either. It was dated. WiFi was really bad. There were no wash cloths or a hairdryer. The key card for the door was spotty. Overall ok. This biggest plus was the bed was comfortable.
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 min to the great smokies mountains NP, Oconaluftee visitor center, and close by there were elks. Hotel front staff was very friendly. Provided a breakfast brown bag every morning , which was a good idea during COVID. WiFi signal was not good, maybe because of the mountains area. My T-mobile cell phone was not working well too. During night, in the room, we can hear frogs snoring, which was a nature noice , so cute.
Stayed 3 nights in Jul 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
Bed was very uncomfortable, felt like foam mattress. Nasty stain in tub. Requested towels and washcloths, after 45 minutes wait had to go to front desk and get them.
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Disappointed

I have stayed at this hotel severe times in the pass here lately it have been getting worse and worse I had to change rooms three times this last time four the last four times I came it has been something but I know how it use to be that’s why I keep coming back but I don’t think I’ll stay here again
Stayed 1 night in Jul 2022
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

Horror inn

The frunt desk staff was very friendly the room it self was bad. Apparently the room was not cleaned from the last people who used it. There was a cup with water left in the coffee maker where someone was going to make coffee, I found long blond hairs in our bed ( my hair is black and short and my husband's is to). The mattress was horrible to sleep on, it felt as if you were sleeping on nothing but the springs. There was no stopper for the sink or the tub. The small refrigerator was barely cool. And there waa something that kept biting us i. The bed. Thank goodness it was not bed bugs.
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para ir de paso y a la carrera esta bueno Toallas limpias, habitaciones más o menos.
Stayed 2 nights in Jun 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay here in Cherokee. Room was adequate, staff was friendly and the bed was comfortable. “To Go” breakfast bag was also a nice touch.
Stayed 1 night in Jun 2022
Verified review

8/10 Good

Liked: Staff & service
Location to event
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleased with the overall cleanliness and the comfortable bed
Stayed 1 night in Jun 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I’d stay again

I was quite surprised when I was able to make a last minute reservation. Check in was fast, courteous, and answered any questions about the surrounding area. My markdown is only against the room…a bit stuffy. I got used to it in a few minutes.
Stayed 1 night in Jun 2022