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Best Western Smoky Mountain Inn

2.5 star property
Travelers can start their day with a complimentary continental breakfast before exploring the Smokies, then return to stay connected and active

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Photo gallery for Best Western Smoky Mountain Inn

Exterior - Best Western Smoky Mountain Inn (Waynesville)
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board - Best Western Smoky Mountain Inn (Waynesville)
Free daily continental breakfast - Best Western Smoky Mountain Inn (Waynesville)
BBQ/picnic area - Best Western Smoky Mountain Inn (Waynesville)
Outdoor pool - Best Western Smoky Mountain Inn (Waynesville)
Best Western Smoky Mountain Inn is in the heart of the Smokies. Guests enjoy a continental breakfast before exploring. After adventures, refresh in the outdoor pool. In-room WiFi, a fitness center, and a 24-hour business center keep everyone connected.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 36 of 36 rooms

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(23 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(35 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • Free WiFi

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

8.8 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

8.6 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

2 Double Beds, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 4
  • Free WiFi

1 King Bed, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2
  • Free WiFi

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2
  • Free WiFi

1 King Bed, Non-Smoking, Mountain View, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2
  • Free WiFi

1 Queen Bed, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2
  • Free WiFi

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4
  • Free WiFi

2 Queen Beds, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 4
  • Free WiFi

2 Queen Beds, Non-Smoking, Mountain View, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4
  • Free WiFi

1 King Bed, Non-Smoking, Studio, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2
  • Free WiFi

View all photos for 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

1 King Bed

  • Sleeps 2
  • Free WiFi

View all photos for 1 Queen Bed

In-room safe, desk, laptop workspace, iron/ironing board

1 Queen Bed

  • Sleeps 2
  • Free WiFi

View all photos for 2 Double Beds

In-room safe, desk, laptop workspace, iron/ironing board

2 Double Beds

  • Sleeps 4
  • Free WiFi

View all photos for 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

2 Queen Beds

  • Sleeps 4
  • Free WiFi

View all photos for King Room - Non-Smoking

In-room safe, desk, laptop workspace, iron/ironing board

King Room - Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for 1 King Bed, Non-Smoking, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

1 King Bed, Non-Smoking, Mountain View

  • Sleeps 2
  • Free WiFi

View all photos for 2 Queen Beds, Non-Smoking, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

2 Queen Beds, Non-Smoking, Mountain View

  • Sleeps 2
  • Free WiFi

View all photos for Accessible - 1 King

In-room safe, desk, laptop workspace, iron/ironing board

Accessible - 1 King

  • Sleeps 2
  • Free WiFi

View all photos for Accessible - 2 Queen

In-room safe, desk, laptop workspace, iron/ironing board

Accessible - 2 Queen

  • Sleeps 4
  • Free WiFi

About the neighborhood

Waynesville is home to Best Western Smoky Mountain Inn. Shelton House and Colonial Theater are local landmarks, and some of the area's activities can be experienced at Balsam Spa and Lake Junaluska Golf Course. Barber Orchard Fruitstand and Waynesville Recreation Center are also worth visiting. Visit our Waynesville travel guide
Map
130 Shiloh Trl, Waynesville, NC, 28786

What's nearby

  • Lake Junaluska Conference and Retreat Center
    Lake Junaluska Conference and Retreat Center
    8 min drive - 6.1 miles
  • Great Smoky Mountains National Park
    Great Smoky Mountains National Park
    29 min drive - 19.4 miles
  • Hazelwood Soap Company
    2 min drive - 1.5 miles
  • Folkmoot Friendship Center
    2 min drive - 1.1 miles
  • Balsam Spa
    2 min drive - 1.5 miles

Getting around

  • Asheville Regional Airport (AVL)
    44 min drive

Restaurants

  • Blue Ridge Beer Hub
    5 min drive
  • Bojangles' Famous Chicken 'n Biscuits
    2 min drive
  • Taco Bell
    15 min walk
  • Papas & Beer
    2 min drive
  • Maggie's Galley
    3 min drive

About this property

Best Western Smoky Mountain Inn

Property highlights
You can look forward to free continental breakfast, a gym, and a 24-hour business center at Best Western Smoky Mountain Inn. Guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Free self parking
  • A 24-hour front desk, luggage storage, and a front-desk safe
  • A vending machine and smoke-free premises
  • Guest reviews give top marks for the helpful staff and location
Room features
All 58 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with bathtubs and free toiletries
  • Flat-screen TVs with cable channels
  • Refrigerators, microwaves, and coffee/tea makers

Similar properties

Standard Room, 2 Queen Beds, Non Smoking | Balcony view
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  • Pool
  • Breakfast included
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  • Parking included
8.4 out of 10, Very Good, 718 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Business services

  • 24-hour business center
  • Conference space

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Best Western Smoky Mountain Inn have a pool?

Yes, this property has an outdoor pool.

Is Best Western Smoky Mountain Inn pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Smoky Mountain Inn?

Check-in start time: 4 PM; Check-in end time: midnight.

What time is check-out at Best Western Smoky Mountain Inn?

Check-out is at 11 AM.

Where is Best Western Smoky Mountain Inn located?

Situated in Waynesville, this hotel is within 2 mi (3 km) of Balsam Spa, Folkmoot Friendship Center, and Hazelwood Soap Company. Shelton House and Museum of North Carolina Handicrafts are also within 3 mi (5 km).

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Reviews

Best Western Smoky Mountain Inn Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 593 out of 1002 reviews
Rating 8 - Good. 292 out of 1002 reviews
Rating 6 - Okay. 81 out of 1002 reviews
Rating 4 - Poor. 19 out of 1002 reviews
Rating 2 - Terrible. 17 out of 1002 reviews

Reviews

Verified

8/10 Good

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a quick overnight stay for us but the staff was friendly, the room was clean and quiet and the coffee was good. All we needed for a quick turn around.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Kenton

Liked: Cleanliness
Disliked: Amenities
I good place to lay your head. Not much impressive about the property except the view of the mountains and it was clean. Nothing special about the breakfast, but enough to have something to eat before heading out. For people traveling through, it’s quiet and clean and worth the stay. For those wanting something special for a couple days on vacation, I would look elsewhere.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service
Clean comfortable room.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good. No issues. Our cleaning lady was extremely kind
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and well-maintained. Rooms were organized properly.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Jaye

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, mediocre breakfast. Good sound insulation - we didn't hear any traffic noise from the 4-lane highway nearby.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Staff is always kind and helpful and the rooms are super clean and they have comfy beds.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Brandy

Liked: Cleanliness, amenities
Clean room it’s so nice, staff was on but great place to stay
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious room, so quiet.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
For the value, it was great! Updated, clean, larger dorm fridge, and gift bag. Staff was very nice. My only critique would be the breakfast selection had cereal, toast, oat meal and waffles. No eggs or other choices. But really a nice place.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Steven

Liked: Staff & service
It served a purpose. Friendly staff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Reynald

Liked: Cleanliness, property conditions & facilities
This is my go to hotel when in the area, clean comfortable quiet plenty of parking
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities
The room was clean and continental breakfast was good. It was just myself and great for my weekend getaway. The wall was a little thin and some next door noise could be heard but luckily my neighbor wasn’t bad. Excellent value for the money
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Brett

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location, friendly staff. Will stay again!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities
Super friendly staff and comfortable bed
Stayed 1 night in Nov 2025
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Decent and good location.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and near everything.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Patty

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff very friendly
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and fresh, the staff was very friendly and helpful. The location was beautiful with amazing views.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location, clean, spacious rooms, pleasant, courteous staff, reasonable rates, plenty of parking, decent breakfast. All in all, worked perfectly for our needs.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice room. Beautiful view!
Stayed 1 night in Oct 2025
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Clean, comfortable room.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Francis

Liked: Cleanliness, amenities, property conditions & facilities
We had a very pleasant stay. The staff were very friendly, the room was clean and the bed was very comfortable. The continental breakfast each morning was enjoyable. Thank you!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and hotel is somewhat convenient to WCU.
Stayed 2 nights in Sep 2025