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Malmaison Cheltenham

4.0 star property
Eco-certified hotel with a 24-hour front desk and a restaurant

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Photo gallery for Malmaison Cheltenham

Breakfast, lunch, dinner served; British cuisine
Lobby sitting area
Front of property
Signature Suite | Egyptian cotton sheets, in-room safe, desk, blackout drapes
Club Deluxe Room | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Club Deluxe Room

Club Deluxe Room | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Club Deluxe Room

Highlights

Soundproofed
Heating
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
Hair dryer
Bathrobes
  • Sleeps 3
  • 1 King Bed

View all photos for Cosy Double

Cosy Double | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Cosy Double

Highlights

Soundproofed
Heating
Flat-screen TV
Blackout drapes/curtains
Egyptian cotton linens
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Standard Double Room

Highlights

Soundproofed
Heating
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room

Club Room | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Club Room

Highlights

Soundproofed
Heating
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
Hair dryer
Bathrobes
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Soundproofed
Heating
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | Living area | Flat-screen TV

Signature Suite

Highlights

Soundproofed
Heating
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe Twin

Club Deluxe Twin | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Club Deluxe Twin

Highlights

Soundproofed
Heating
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
Hair dryer
Bathrobes
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Map
Bayshill Road, Cheltenham, England, GL50 3AS

What's nearby

  • The Promenade - 7 min walk - 0.4 miles
  • Cheltenham Town Hall - 7 min walk - 0.4 miles
  • Everyman Theatre - 9 min walk - 0.5 miles
  • University of Gloucestershire - 12 min walk - 0.7 miles
  • Cheltenham Racecourse - 4 min drive - 1.9 miles

Getting around

  • Cheltenham Spa Station - 18 min walk

Restaurants

  • ‪Imperial Gardens - ‬6 min walk
  • ‪Côte Cheltenham - ‬3 min walk
  • ‪No. 131 - ‬4 min walk
  • ‪The Ivy Montpellier Brasserie Cheltenham - ‬3 min walk
  • ‪Munchies - ‬4 min walk

About this property

Malmaison Cheltenham

Upscale eco-certified hotel near Cheltenham Racecourse
You can look forward to a terrace, a hair salon, and a library at Malmaison Cheltenham. The on-site British cuisine brasserie, Chez Mal Brasserie, offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Full breakfast (surcharge), self parking (surcharge), and smoke-free premises
  • An elevator, a banquet hall, and wedding services
  • Meeting rooms, a front-desk safe, and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff and location
Room features
All 61 rooms include comforts such as 24-hour room service, in addition to perks like free WiFi and safes. Guest reviews speak positively of the clean, comfortable rooms at the property.
More conveniences in all rooms include:
  • Tubs or showers, free toiletries, and hair dryers
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, electric kettles, and heating

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per night)
  • Limited onsite parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.00 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

Property is also known as

Malmaison Cheltenham Hotel
Malmaison Cheltenham Hotel
Malmaison Cheltenham Cheltenham
Malmaison Cheltenham Hotel Cheltenham

Frequently asked questions

Is Malmaison Cheltenham pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of GBP 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Malmaison Cheltenham?

Self parking is available for GBP 10.00 per night. Limited spots are available.

What time is check-in at Malmaison Cheltenham?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Malmaison Cheltenham?

Check-out is at 11:00 AM.

Where is Malmaison Cheltenham located?

Situated in Cheltenham, this eco-certified hotel is within a 10-minute walk of Imperial Gardens, Statue of Edward Wilson, and Cheltenham Town Hall. The Promenade and Everyman Theatre are also within 15 minutes. Cheltenham Spa Station is 18 minutes by foot.

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Malmaison Cheltenham Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 451 out of 919 reviews
Rating 8 - Good. 296 out of 919 reviews
Rating 6 - Okay. 95 out of 919 reviews
Rating 4 - Poor. 58 out of 919 reviews
Rating 2 - Terrible. 19 out of 919 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10

Staff were very friendly, efficient and helpful and the Restaurant food (including breakfast) was perfect 🌟🌟🌟🌟🌟
Stayed 1 night in Apr 2025

10/10

This well located hotel is well managed with excellent front of house staff. They are really helpful and friendly. It is very quiet with good facilities and quality food options.
Stayed 1 night in May 2025

10/10

The bed was supper comfy and I slept like a baby !
Stayed 1 night in May 2025

8/10

It was all to a good standard - and therefore value for money was just about right - bar staff & breakfast staff good & friendly too 👌
Stayed 1 night in Mar 2025

6/10

Our room was not in good condition but the location was perfect
Stayed 1 night in Apr 2025

10/10

Our room is huge and stately but tastefully decorated and modernized
Stayed 2 nights in Apr 2025

8/10

Lovely hotel, friendly staff. Given an upgrade for my birthday which was lovely and very generous. Plug points were very well hidden, maybe a little sign pointing them out would be useful. Great drinks and food offers but not well advertised in the room, we would have been enticed back had we known, there should be information in the room about these.
Stayed 2 nights in May 2025

8/10

Shabby room,dark bathroom poor toiletries
Stayed 1 night in Jun 2025

6/10

Staff mostly incompetent - especially bar staff. Needs updating.
Stayed 3 nights in May 2025

10/10

Excellent hotel Stayed here lots before 10/10 service
Stayed 1 night in Feb 2025

8/10

Stayed here for location. Decent breakfast. Helpful staff
Stayed 1 night in Nov 2024

10/10

Really warm welcome from staff and when the big bath in our suite had an issue with water temperature, they switched us to an alternative room immediately. Thoroughly enjoyed our stay and will return.
Stayed 3 nights in Jan 2025

10/10

The room was very snug and the bed quite low but comfy and clean. Reception areas are very nice.
Stayed 2 nights in Jan 2025

10/10

Lovely accommodation, friendly helpful staff, excellent breakfast
Stayed 1 night in Aug 2024

8/10

Good location, nice room and friendly staff.
Stayed 1 night in Aug 2024

10/10

Comfortable and clean facilities with good support staff. Very convenient location for Cheltenham shops and facilities. Lift was not very reassuring but otherwise perfect.
Stayed 1 night in Feb 2025

10/10

Very nice stay
Stayed 6 nights in Jun 2024

8/10

Great location to main areas.
Stayed 2 nights in Aug 2024

10/10

Great hotel, nice location, very friendly and helpful staff.
Stayed 2 nights in Jun 2024

10/10

Luxury feel but staff very friendly and welcoming . Excellent location
Stayed 1 night in Oct 2024

10/10

Great location and lovely hotel. Superb breakfast with a quiet and comfortable nights sleep as well.
Stayed 1 night in Jun 2024

10/10

Nice night in Cheltenham
Stayed 1 night in Nov 2024

10/10

Excellent stay
Stayed 2 nights in Mar 2024

8/10

Hotel was lovey, staff were friendly and the area was perfect to venture into town for shopping and restaurants.
Stayed 1 night in Feb 2024

8/10

Period property in a great location
Stayed 1 night in Jul 2024