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Citrus Hotel Cheltenham by Compass Hospitality

Property class: 3

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Photo gallery for Citrus Hotel Cheltenham by Compass Hospitality

Standard Twin Room | In-room safe, desk, blackout drapes, iron/ironing board - Citrus Hotel Cheltenham by Compass Hospitality (Cheltenham)
Quadruple Room | In-room safe, desk, blackout drapes, iron/ironing board - Citrus Hotel Cheltenham by Compass Hospitality (Cheltenham)
Front of property - Citrus Hotel Cheltenham by Compass Hospitality (Cheltenham)
Lobby sitting area - Citrus Hotel Cheltenham by Compass Hospitality (Cheltenham)
Daily continental breakfast for a fee - Citrus Hotel Cheltenham by Compass Hospitality (Cheltenham)
Citrus Hotel Cheltenham by Compass Hospitality is centrally located, offering laundry services and a convenient bar. Guests enjoy in-room WiFi, luggage storage, and express check-out. Visitors consistently praise the staff's genuine helpfulness.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room

8.8 out of 10
Excellent
(23 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Suite

Suite | In-room safe, desk, blackout drapes, iron/ironing board

Suite

  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

Executive Suite | In-room safe, desk, blackout drapes, iron/ironing board

Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room

Family Room | Private kitchenette | Coffee/tea maker, electric kettle

Family Room

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Triple Room

Triple Room | In-room safe, desk, blackout drapes, iron/ironing board

Triple Room

  • 24 sq m
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Quadruple Room

Quadruple Room | In-room safe, desk, blackout drapes, iron/ironing board

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Accessible Double Room

In-room safe, desk, blackout drapes, iron/ironing board

Accessible Double Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Accessible Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Accessible Twin Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Cheltenham, Citrus Hotel Cheltenham by Compass Hospitality is in the city center and near a train station. Everyman Theatre and Cheltenham Art Gallery and Museum are cultural highlights, and some of the area's notable landmarks include Cheltenham Town Hall and Tewkesbury Abbey. University of Gloucestershire and Cheltenham Racecourse are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Cheltenham travel guide
Map
Wellington Street, Cheltenham, England, GL50 1XZ

What's nearby

  • F04AR9 Cheltenham Town Hall, Cheltenham, Gloucestershire, England
    Cheltenham Town Hall
    3 min walk - 0.2 miles
  • Pittville Park
    Pittville Park
    15 min walk - 0.8 miles
  • The Promenade
    3 min walk - 0.2 miles
  • Everyman Theatre
    5 min walk - 0.3 miles
  • University of Gloucestershire
    18 min walk - 1.0 mile

Getting around

  • Cheltenham Spa Station
    3 min drive
  • Birmingham Airport (BHX)
    73 min drive

Restaurants

  • Planet Caravan
    2 min walk
  • The Moon Under Water
    2 min walk
  • Caffè Nero
    5 min walk
  • Auntie Anne's
    6 min walk
  • Wolfies
    3 min walk

About this property

Citrus Hotel Cheltenham by Compass Hospitality

Hotel near Cheltenham Town Hall
Located close to Everyman Theatre and Cheltenham General Hospital, Citrus Hotel Cheltenham by Compass Hospitality provides dry cleaning/laundry services and a bar. Guests can connect to free in-room WiFi.
Additional perks include:
  • Continental breakfast (surcharge), self parking (surcharge), and express check-out
  • An elevator, 2 meeting rooms, and a 24-hour front desk
  • Luggage storage, a front-desk safe, and multilingual staff
  • Guest reviews speak highly of the helpful staff and location
Room features
All 59 rooms include comforts such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Electric kettles, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • Self parking on site (GBP 10 per day)
  • Extended parking on site (GBP 8 per day)
  • Limited onsite self parking

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1960
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 0 to 6.95 per person
  • Self parking fee: GBP 10 per day
  • Extended parking fee: GBP 8 per day
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Big Sleep Cheltenham
Big Sleep Hotel
Big Sleep Hotel Cheltenham
Big Sleep Hotel Cheltenham Compass Hospitality
Citrus Hotel Cheltenham Compass Hospitality
Big Sleep Cheltenham Compass Hospitality
Big Sleep Compass Hospitality
Citrus Cheltenham Compass Hospitality
Citrus Hotel Cheltenham by Compass Hospitality Hotel
Citrus Hotel Cheltenham by Compass Hospitality Cheltenham
Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham

Frequently asked questions

Is Citrus Hotel Cheltenham by Compass Hospitality pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of GBP 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for GBP 10 per day. Extended parking is available for GBP 8 per day. Limited spots are available. There is free parking nearby.

What time is check-in at Citrus Hotel Cheltenham by Compass Hospitality?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Citrus Hotel Cheltenham by Compass Hospitality?

Check-out is at 11 AM.

Where is Citrus Hotel Cheltenham by Compass Hospitality located?

Located in the heart of Cheltenham, this hotel is within a 10-minute walk of Cheltenham Town Hall and Everyman Theatre. Cheltenham General Hospital and Cheltenham Art Gallery and Museum are also within 15 minutes. Cheltenham Spa Station is 27 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Citrus Hotel Cheltenham by Compass Hospitality Reviews

7.8

Good

7.8

Cleanliness

8.4

Location

8.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 274 out of 868 reviews
Rating 8 - Good. 330 out of 868 reviews
Rating 6 - Okay. 158 out of 868 reviews
Rating 4 - Poor. 64 out of 868 reviews
Rating 2 - Terrible. 42 out of 868 reviews

Reviews

Verified

8/10 Good

Kay

Room was clean, staff pleasant and friendly, good location
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Donna

Great location, price and accommodation. Will certainly book again. Great to have a car park too for guests.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy and the person on reception was friendly. The room was quite dated, but spotlessly clean and had everything we needed for a comfortable stay. The location was great, with plenty of pubs and places to eat close by. I felt our stay was extremely good value for money.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is perfectly located, staff friendly, room spacious and clean.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, hotel is basic but good value for money and very clean
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Akwasi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and the check-in process was easy.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I night stay, perfect location for town hall events
Stayed 1 night in Jan 2025
Verified

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a perfect place for a short stay. Staff were friendly and I felt safe staying there as someone travelling alone.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, plenty of dining options walking distance.
Stayed 1 night in Jan 2024
Verified

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Location

Excellent location, very comfortable room. Would stay here again.
Stayed 3 nights in Sep 2023
Verified

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, clean and friendly staff
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

kev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed/ clean room and friendly staff . Would definitely recommend
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is so convenient because is just close to High Street, shops and restaurants. The hotel has parking and is very easy to find.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is excellent located for a visit to Cheltenham. Nice and clean rooms.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort

Central & comfortable room

Hotel is a little dated & worn but very central. Rooms are clean & comfortable. Hotel is very central & would stay again.
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Alasdair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, quiet and comfortable (although the double bed was two singles pushed together). Will happily stay again for work visits.
Stayed 1 night in Nov 2023
Verified

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Hotel was excellent value and in the perfect location. It was clean, but is looking dated and in need of renovation.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Citrus stay.

Nice staff, lovely room, all was good wigh the whole stay.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

citrus hotel

good location close to town, rooms good size, could do with some bread rolls with breakfast only toast available
Stayed 3 nights in Oct 2023
Verified

4/10 Poor

Anthony

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Useful location but a pretty grotty hotel overall
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Yew Aik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clear and tidy. Staff very friendly and helpful
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Luciano

Liked: Staff & service
I really like my spacious and bright room. It was very comfortable and the staff was very nice and polite. I would go back to this hotel.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value, great location

The hotel has a great location with underground parking for £10 a night (tight spaces so careful if you have a big car). Staff were very helpful and friendly. Rooms are basic but clean and comfortable - a great, value hotel with everything we needed. Would stay again.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Able to check in early. Friendly staff. Lovely room. Onsite parking. Another pillow each would have been good but it didn't detract from our overall stay.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the citrus hotel. It was very convenient situated in the city centre within walking distance of all amenities. Plenty of eating out options around you. Parking at the hotel is limited but around the corner is a 24 hour car car with reasonable pricing.
Stayed 1 night in Oct 2024