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Citrus Hotel Cheltenham by Compass Hospitality

3.0 star property
Hotel with a bar, a quick walk to Cheltenham Town Hall

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Photo gallery for Citrus Hotel Cheltenham by Compass Hospitality

Standard Twin Room | In-room safe, desk, blackout drapes, iron/ironing board
Executive Suite | Living area | Flat-screen TV
Executive Suite | View from room
Front of property
Food and drink

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Pet friendly

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room

Highlights

Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
In-room safe
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | In-room safe, desk, blackout drapes, iron/ironing board

Suite

Highlights

Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
Bathrobes
Electric kettle
Free bottled water
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Private kitchenette | Coffee/tea maker, electric kettle

Family Room

Highlights

Separate sitting area
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Executive Suite

Executive Suite | In-room safe, desk, blackout drapes, iron/ironing board

Executive Suite

Highlights

Separate sitting area
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
Bathrobes
Electric kettle
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room | In-room safe, desk, blackout drapes, iron/ironing board

Triple Room

Highlights

Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
Desk
  • 24 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Accessible Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Accessible Twin Room

Highlights

Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
Desk
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Accessible Double Room

In-room safe, desk, blackout drapes, iron/ironing board

Accessible Double Room

Highlights

Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
Desk
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room

Highlights

Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
In-room safe
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | In-room safe, desk, blackout drapes, iron/ironing board

Quadruple Room

Highlights

Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
Desk
  • 27 sq m
  • Sleeps 4
  • 4 Twin Beds

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  • Free WiFi
  • Housekeeping
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About the neighborhood

Map
Wellington Street, Cheltenham, England, GL50 1XZ

What's nearby

  • Cheltenham Town Hall - 3 min walk - 0.2 miles
  • Everyman Theatre - 5 min walk - 0.3 miles
  • Cheltenham General Hospital - 8 min walk - 0.5 miles
  • University of Gloucestershire - 16 min walk - 0.9 miles
  • Cheltenham Racecourse - 4 min drive - 1.9 miles

Getting around

  • Cheltenham Spa Station - 3 min drive
  • Birmingham Airport (BHX) - 73 min drive

Restaurants

  • ‪Moon Under Water - ‬2 min walk
  • ‪Planet Caravan - ‬2 min walk
  • ‪Bar Fever Cheltenham - ‬4 min walk
  • ‪German Doner Kebab - ‬3 min walk
  • ‪Spectre - ‬3 min walk

About this property

Citrus Hotel Cheltenham by Compass Hospitality

Hotel near Cheltenham Town Hall
Located close to Everyman Theatre and Cheltenham General Hospital, Citrus Hotel Cheltenham by Compass Hospitality provides dry cleaning/laundry services and a bar. Guests can connect to free in-room WiFi.
Additional perks include:
  • Continental breakfast (surcharge), self parking (surcharge), and express check-out
  • A front-desk safe, coffee/tea in the lobby, and a 24-hour front desk
  • Multilingual staff, 2 meeting rooms, and laundry services
  • Guest reviews speak highly of the helpful staff and location
Room features
All 59 rooms include comforts such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Electric kettles, daily housekeeping, and desks

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • Self parking on site (GBP 10 per day)
  • Extended parking on site (GBP 8 per day)
  • Limited onsite parking

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1960
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from March 31 2025 to March 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 0 to 6.95 for adults, and GBP 0 to 2.95 for children
  • Self parking fee: GBP 10 per day
  • Extended parking fee: GBP 8 per day
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Big Sleep Cheltenham
Big Sleep Hotel
Big Sleep Hotel Cheltenham
Big Sleep Hotel Cheltenham Compass Hospitality
Citrus Hotel Cheltenham Compass Hospitality
Big Sleep Cheltenham Compass Hospitality
Big Sleep Compass Hospitality
Citrus Cheltenham Compass Hospitality
Citrus Hotel Cheltenham by Compass Hospitality Hotel
Citrus Hotel Cheltenham by Compass Hospitality Cheltenham
Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham

Frequently asked questions

Is Citrus Hotel Cheltenham by Compass Hospitality pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of GBP 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Citrus Hotel Cheltenham by Compass Hospitality?

Self parking is available for GBP 10 per day. Extended parking is available for GBP 8 per day. Limited spots are available. There is free parking nearby.

What time is check-in at Citrus Hotel Cheltenham by Compass Hospitality?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Citrus Hotel Cheltenham by Compass Hospitality?

Check-out is at 11 AM.

Where is Citrus Hotel Cheltenham by Compass Hospitality located?

Located in the heart of Cheltenham, this hotel is within a 10-minute walk of Cheltenham Town Hall and Everyman Theatre. Cheltenham General Hospital and Cheltenham Art Gallery and Museum are also within 15 minutes. Cheltenham Spa Station is 27 minutes by foot.

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Citrus Hotel Cheltenham by Compass Hospitality Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 265 out of 854 reviews
Rating 8 - Good. 328 out of 854 reviews
Rating 6 - Okay. 156 out of 854 reviews
Rating 4 - Poor. 63 out of 854 reviews
Rating 2 - Terrible. 42 out of 854 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Akwasi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and the check-in process was easy.
Stayed 1 night in Feb 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is perfectly located, staff friendly, room spacious and clean.
Stayed 1 night in Dec 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I night stay, perfect location for town hall events
Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay brought to an abrupt end. Staff fantastic but not so convinced by their international paymasters.
Stayed 1 night in Feb 2025

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Able to check in early. Friendly staff. Lovely room. Onsite parking. Another pillow each would have been good but it didn't detract from our overall stay.
Stayed 1 night in Feb 2025

10/10 Excellent

kev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed/ clean room and friendly staff . Would definitely recommend
Stayed 1 night in Dec 2024

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, hotel is basic but good value for money and very clean
Stayed 1 night in Sep 2024

10/10 Excellent

Neil

Liked: Amenities
All v good. I make a point of staying there when in Cheltenham.
Stayed 1 night in Jan 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, room comfort

Convenient and cheap, but noisy

Clean room and comfortable bed, right in the middle of town. On street parking and friendly staff. Windows, however, are paper thin so you can hear everything going on in the street, which isnt great at 2am.
Stayed 1 night in Jan 2025

10/10 Excellent

Victor

Liked: Cleanliness, property conditions & facilities, room comfort

Business Stay

Good hotel close to all amenities. Room comfy, great shower 😊 only issues curtains don’t cover length of windows, parking is first come, first served! And if you’ve got a room roadside it’s noisy! I did ask for a quiet room, away from the road.
Stayed 2 nights in Jan 2025

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty.
Stayed 1 night in Feb 2025

10/10 Excellent

Yew Aik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clear and tidy. Staff very friendly and helpful
Stayed 1 night in Dec 2024

6/10 Okay

Amy

Liked: Staff & service, amenities, property conditions & facilities
Convenient for a short term budget stay
Stayed 3 nights in Sep 2024

10/10 Excellent

Aimee

Liked: Cleanliness, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is excellent located for a visit to Cheltenham. Nice and clean rooms.
Stayed 1 night in Sep 2024

10/10 Excellent

Luciano

Liked: Staff & service
I really like my spacious and bright room. It was very comfortable and the staff was very nice and polite. I would go back to this hotel.
Stayed 2 nights in Oct 2024

8/10 Good

Sleiman El

Liked: Staff & service
This is a property I have recurrently stayed at over the years when visiting Cheltenham. The staff are friendly and accommodating; the rooms are remarkably spacious (even if not impeccably clean due to lack of daily housekeeping since Covid); and the hotel location is excellent -- walking distance from the town center, the town hall, the Everyman's theatre, and the pubs/restaurants. For travelers who are not overly fussy, this will be a comfortable hotel to stay at. If staying longer than a couple of days, you can request a room clean and a change of linen. Also, staff at reception usually hand out clean towels and other toiletries as needed. I hope this helps!
Stayed 5 nights in Dec 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the citrus hotel. It was very convenient situated in the city centre within walking distance of all amenities. Plenty of eating out options around you. Parking at the hotel is limited but around the corner is a 24 hour car car with reasonable pricing.
Stayed 1 night in Oct 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many thanks
Stayed 1 night in Dec 2024

4/10 Poor

Anthony

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Useful location but a pretty grotty hotel overall
Stayed 1 night in Sep 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort

Central & comfortable room

Hotel is a little dated & worn but very central. Rooms are clean & comfortable. Hotel is very central & would stay again.
Stayed 3 nights in Mar 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice convenient location. Biggest downside is the noise, rooms seriously need sound proofing. Can hear your neighbours every move, which is the only downside to this property. Rooms are clean, functional and bed comfy.
Stayed 1 night in Nov 2024

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort

Very good value and brilliant location

Citrus is a budget hotel and as such offers exceedingly good value for money considering its position slap bang in the middle of Cheltenham. The room was clean, warm, the bed comfortable with tea-making, large TV and room safe. The self serve continental breakfast was just £5 for both of us but very comprehensive. Car parking was secure at an extra £10 for 24 hours. The only thing that let it down was the shower which in our room (210) was virtually unusable as flow was poor and very slippery with no grab handles. However the position on Wellington Street is brilliant just 2-400 metres from the High Street and the Promenade.
Stayed 1 night in Jan 2025

2/10 Terrible

Pete

Disliked: Cleanliness, amenities, property conditions & facilities
Lime scale all round the bath, taps and up the tile also on the shower door. Plug sockets loose near window Large burn mark on electric heater Mold on window seal Bed didn’t smell clean Would not pay £92 for what we got would not recommend
Stayed 1 night in Feb 2025

6/10 Okay

Angela

Liked: Staff & service
Disliked: Cleanliness
The hotel location is great for the town centre. The staff are helpful and friendly. The hotel is noisy. The other guests have no regard for people sleeping. They let the fire doors slam and talk loudly in the corridors in the early hours.
Stayed 3 nights in Nov 2024