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Hotel Cailler

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Photo gallery for Hotel Cailler

A large indoor swimming pool with a view of mountains through large windows. - Hotel Cailler (Charmey)
An outdoor dining area with a table set for two, surrounded by chairs, overlooking a mountainous landscape. - Hotel Cailler (Charmey)
A hotel room with a large bed, two bedside tables, a red upholstered headboard, and a window with sheer curtains. - Hotel Cailler (Charmey)
A hotel with multiple balconies, outdoor seating with yellow umbrellas, and a mountainous backdrop. - Hotel Cailler (Charmey)
A breakfast table with plates of food, a cup, a glass of orange juice, and a newspaper. - Hotel Cailler (Charmey)
Luxury
4.0 star property
9.2

Wonderful

Upscale family-friendly hotel near Charmey Gondola

Located close to Maison Cailler Swiss Chocolate Factory, Hotel Cailler provides a free breakfast buffet, an adjacent golf course, and a terrace. Indulge in a massage, a facial, and a manicure/pedicure at the onsite spa. Be sure to enjoy lunch, dinner, and local cuisine at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as mini golf and a coffee shop/cafe.

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

View all photos for Double Room

A hotel room with a large bed, a desk with a chair, a sofa, and a view of mountains through the window.

Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room (south)

A hotel room with a large bed, a desk with a chair, a sofa, and a view of mountains through the window.

Double Room (south)

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite (North)

A cozy room with a bed, a chair, a small desk with a lamp, and a wooden ceiling.

Junior Suite (North)

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite (South)

A modern living room with a leather sofa, a glass coffee table, and a view of mountains through large windows.

Junior Suite (South)

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed

About the neighborhood

Located in Charmey, Hotel Cailler is next to a golf course and in the mountains. Castle of Gruyeres and Château de Gruyères are notable landmarks, and if an activity is on the agenda, check out Charmey Gondola. Maison Cailler Swiss Chocolate Factory and HR Giger Museum are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as sledding and snowshoeing. Visit our Charmey travel guide
Map
Gros plan 28, Charmey, FR, 1637

What's nearby

  • A mountain landscape with a prominent rocky peak, lush green valleys, and a distant lake.
    Gruyère Pays-d'Enhaut Regional Nature Park
    1 min walk - 0.0 miles
  • A parade with people in traditional costumes and decorated cows walking down a street.
    Le Petit - Ganet
    1 min walk - 0.0 miles
  • Charmey Aventures
    6 min walk - 0.4 miles
  • Charmey Gondola
    9 min walk - 0.5 miles
  • Maison Cailler Swiss Chocolate Factory
    9 min drive - 5.0 miles

Getting around

  • Gruyeres Station
    15 min drive
  • Bern (BRN-Belp)
    67 min drive

Restaurants

  • Nestlé
    11 min drive
  • Le Chalet de Gruyères
    14 min drive
  • Café-Restaurant des Remparts
    14 min drive
  • Restaurant Hôtel de Ville
    14 min drive
  • Auberge de la Halle
    14 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • le bistro
  • Quatre Saisons

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 484 square feet of conference space
  • 8 meeting rooms
  • Business center

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from June 21 to June 26:
  • Spa

Access methods

Front desk (limited hours)

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 80.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.00 per person, per night. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: CHF 80.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Guests under 4 years old are not allowed in the swimming pool or hot tub

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Does Hotel Cailler have a pool?

Yes, this property has an indoor pool and 2 outdoor pools.

Is Hotel Cailler pet-friendly?

Yes, pets are allowed at this property. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Cailler?

Check-in start time: 4 PM; Check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Cailler?

Check-out is at 11 AM.

Where is Hotel Cailler located?

This family-friendly Charmey hotel is located in the mountains, 0.4 mi (0.7 km) from Charmey Gondola, and within 9 mi (15 km) of Maison Cailler Swiss Chocolate Factory and HR Giger Museum. Castle of Gruyeres and Château de Gruyères are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Cailler Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 100 out of 163 reviews
Rating 8 - Good. 52 out of 163 reviews
Rating 6 - Okay. 5 out of 163 reviews
Rating 4 - Poor. 5 out of 163 reviews
Rating 2 - Terrible. 1 out of 163 reviews

Reviews

Verified review

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay. The room was huge, recently renovated, with super comfortable bed and pillows. The bathroom was also big, with spacious shower. You get access to the Bains, with the hotel providing with bathrobe and towels, and an underground tunnel to easily access the pools. The village of Charmey and the valley are beautiful, with a télécabine near the hotel, so the access for hikes and other activities (such as toboggans) was very easy. I highly recommend this hotel for a relaxing and close to nature experience.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room - good food and good buffet breakfast Enjoyed easy access to thermal baths Poor wifi - sometimes did not work for hours
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Changrok

Liked: Cleanliness, staff & service, amenities
beautiful and convenient place
Stayed 1 night in Mar 2024
Verified review

2/10 Terrible

Matthieu

Liked: Cleanliness
Disliked: Amenities
Overpriced for what it is.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Hansmartin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zuwenig Schkolade. Ansonsten alles tiptop!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Laura-anne

Liked: Cleanliness, staff & service, property conditions & facilities
Tout était parfait, la chambre, les installations, les bains, etc.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness
Das Hotel verfügt über alpinen Charme. Das Spa hat eine angenehme Grösse und ist ab den Randzeiten nicht zu voll.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle vue sur la montagne
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel très typique tout en bois. Les chambres sont très confortabl
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

René

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles top
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich empfehle das Hotel Cailler sehr. Gerne auch für einen längeren Aufenthalt. Das Zimmer war wunderbar, die Ausrichtung eher weniger, da das Fenster zum Hintereingang des Hotels führt und mit Emissionen gerechnet werden muss.
Stayed 1 night in Apr 2025
Verified review

4/10 Poor

Patrick

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Ne vaut pas le prix ni le détour

Pour un quatre étoiles accueil pas à la hauteur: problème d’explication pour les bornes de recharge électrique. Pas capable de m’aider suite à un problème technique de la borne. Très compliqué de se connecter au Wifi. Problème technique de la télévision dans la chambre avec plus d’une heure d’attente. Vu le prix, organisation pas à la hauteur !
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Marie

Liked: Property conditions & facilities
Endroit magnifique où l’on peut profiter de la vue et des bains
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

Personnel très pro et gentils . Tout était divin . Les bains un plaisir illimité :)
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel très agréable . Chambre spacieuse. Literie confortable. Calme.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Irène

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Stayed 2 nights in Mar 2023
Verified review

8/10 Good

Roxane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très beau week-end, le personnel est très professionnel et sympathique
Stayed 2 nights in Dec 2022
Verified review

8/10 Good

Jacinte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon service (un tout petit peu moins bien au petit déjeuner) mais au souper, le serveur était top et c'était délicieux! Les bains sont toujours le grand plus de l'hôtel.
Stayed 1 night in Apr 2022
Verified review

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es ist sehr schön und Gästeorientiert.
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Alessi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calme et tranquille, bon établissement pour ce ressourcer .
Stayed 1 night in Feb 2022
Verified review

8/10 Good

Fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Belle place et confortable

Conforme aux attentes
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

Eveline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ambiance chaleureuse pour un week-end coocooning

Merci à l'équipe fantastique du restaurant pour la magnifique soirée passée chez eux
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Annaliesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal!
Stayed 2 nights in Nov 2021
Verified review

8/10 Good

Anne-Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très pro, l’accès aux bains est évidemment un grand plus. Buffet petit dej presque trop abondant.
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top 4-Sterne Hotel

Sehr gutes Hotel. Sehr sauber, ruhig, grosse Zimmer sehr schöne Balkone. Auf dem neusten Stand. Grosser TV, Bett sehr bequem, Room Maintenance sehr effizient. Durchgang unterirdisch zum Thermalbad alles sehr sauber, aufpassen mit den Badschuhen, manchmal im Tunnel etwas rutschig, man darf nicht zu schnell laufen. Thermalbadzugang von 9 bis 21 Uhr mit Hotelbadge. Frühstücksbuffet und Service vorzüglich. Nachtessen top , gute Weinkarte, nicht günstig, aber 15 GM-Punkte Restaurant im 2020. Alle sehr auf Zack im Service aber top freundlich. Es gibt gar nichts auszusetzen. Gutes Hotel, würde sofort wieder buchen.
Stayed 3 nights in Aug 2021