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Sheraton Charlotte Hotel

4.0 star property
Travelers can enjoy American cuisine at two on-site restaurants, sip drinks at the bar, or relax by the pools at this centrally located Charlotte hotel.

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Photo gallery for Sheraton Charlotte Hotel

3 bars/lounges, pub, rooftop bar - Sheraton Charlotte Hotel (Charlotte)
A poolside area with two covered seating areas, each with a canopy and curtains, and a pool with a wooden deck and lounge chairs. - Sheraton Charlotte Hotel (Charlotte)
A hotel room with a large bed, a desk, a chair, a TV, and a view of the city. - Sheraton Charlotte Hotel (Charlotte)
A dining area with a long table, blue chairs, and patterned floor tiles. - Sheraton Charlotte Hotel (Charlotte)
A modern building with large glass windows and a well-lit interior. - Sheraton Charlotte Hotel (Charlotte)
Located in downtown Charlotte, the Sheraton Charlotte Hotel has two restaurants serving all meals. Guests love the attentive staff and made-to-order breakfast. The property features a rooftop terrace, indoor pool, and an on-site coffee shop for quick refreshments.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a desk with a lamp, a chair, a TV, and a large window with curtains.

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(135 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed

8.6 out of 10
Excellent
(112 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View | View from room

Room, 2 Queen Beds, City View

8.6 out of 10
Excellent
(21 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, City View

A modern hotel room with a large bed, a desk, a chair, and a view of the cityscape.

Room, 1 King Bed, City View

8.0 out of 10
Very good
(20 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

A modern hotel room with a large flat-screen TV mounted on a wooden panel, a small round table with a lamp, a chair, and a bed with white bedding.

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | LCD TV

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

A modern living room with a blue sofa, a glass coffee table, a flat-screen TV, and a lamp.

Suite, 1 Bedroom

  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Uptown Charlotte neighborhood, Sheraton Charlotte Hotel is connected to the convention center. Charlotte Douglas Airport Overlook is a notable landmark, and travelers looking to shop may want to visit SouthPark Mall and Northlake Mall. Looking to enjoy an event or a game? See what's going on at Spectrum Center or Bank of America Stadium. Spend some time exploring the area's activities, including golfing. Visit our Charlotte travel guide
Map
555 South McDowell Street, South Tower, Charlotte, NC, 28204

What's nearby

  • A modern building with a curved facade and blue lighting, surrounded by trees and benches in a park setting.
    NASCAR Hall of Fame
    10 min walk - 0.6 miles
  • A modern building with large windows and a stone wall with plants.
    Charlotte Convention Center
    10 min walk - 0.6 miles
  • A hotel with a large billboard and a sign for B&T.
    Queen City Quarter
    11 min walk - 0.6 miles
  • A basketball game at the Time Warner Cable Arena with spectators in the stands.
    Spectrum Center
    12 min walk - 0.6 miles
  • A city skyline with a large stadium and modern skyscrapers.
    Bank of America Stadium
    2 min drive - 1.1 miles

Getting around

  • Charlotte Station
    8 min drive
  • McDowell Street Tram Stop
    8 min walk
  • Charlotte-Douglas Intl. Airport (CLT)
    11 min drive

Restaurants

  • Buffalo Wild Wings
    9 min walk
  • Dilworth Neighborhood Grille
    8 min walk
  • The Public House
    10 min walk
  • Chipotle Mexican Grill
    11 min walk
  • Cook Out
    8 min walk

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  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.6 out of 10, Excellent, 505 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 30 per night; includes in/out privileges)
  • Valet parking on site (USD 40 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 25 for adults and USD 25 for children
  • 3 bars/lounges
  • A restaurant

Restaurants on site

  • City Lights Rooftop
  • Craft City Sports Pub
  • Social Bar & Kitchen
  • Tannin & Toast

Things to do

  • 24-hour gym
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 29 meeting rooms
  • Computer station
  • Conference center (66,737 square feet of space)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Ballroom
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - June 2025
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from June 26 2026 to December 31 2026 (completion date subject to change). The following areas are affected:
  • Meeting facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 116.25 per accommodation, per stay (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 29.06 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 25 for children
  • Self parking fee: USD 30 per night (in/out privileges)
  • Valet parking fee: USD 40 per night
  • Pet fee: USD 116.25 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 29.06 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from May 15 to September 30
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Sheraton Charlotte Hotel have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Sheraton Charlotte Hotel pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a fee of USD 116.25 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for USD 30 per night. Valet parking is available for USD 40 per night.

What time is check-in at Sheraton Charlotte Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Sheraton Charlotte Hotel?

Check-out is at 11:00 AM.

Where is Sheraton Charlotte Hotel located?

Located in Uptown Charlotte, this hotel is within a 15-minute walk of Charlotte Convention Center and Spectrum Center. Bank of America Stadium and Fillmore Charlotte are also within 3 mi (5 km). McDowell Street Tram Stop is 8 minutes by foot and Stonewall Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sheraton Charlotte Hotel Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 970 out of 1573 reviews
Rating 8 - Good. 251 out of 1573 reviews
Rating 6 - Okay. 170 out of 1573 reviews
Rating 4 - Poor. 97 out of 1573 reviews
Rating 2 - Terrible. 85 out of 1573 reviews

Reviews

Verified review

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the Chris brown and Usher concert.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Sharhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms including bathroom. Pool area very nice. Rooftop bar!!!!!! Breakfast was better than the USUAL hotel breakfast. Close to everything you need and event centers. Quick access to highway
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and nice staff! Great rooms, comfortable beds, and very clean. Great stay!
Stayed 2 nights in May 2026
Verified review

8/10 Good

Malena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good location and clean room but elevators didn’t work :( only downside
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Funtela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast even though it was a busy night due to concert. Room was clean. No issues. Of note, it is walkable to Bank of America Stadium buy wear comfortable shoes.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay in a great location in downtown
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was clean,the staff at the front desk was very nice and helpful, valet was nice and helpful, the Breakfast was good. bartender was helpful
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Friendly staff Yummy food
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great minus the elevators not fully working. Clean, comfortable, and close to food.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Sherrie

Liked: Cleanliness, staff & service
Disliked: Amenities
2 out of 4 elevators are not working which makes the process of getting to your room and to the lobby delayed and very inconvenient. However, the food is really good so it made up for the elevators being down.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
While the stay itself was great the accommodations of the stay were not. The room expectations were hight for the price we paid but unfortunately the room requires major updates as the door requires assistance and walls were buckled due to clear water damage the room appear to be out of if available this 90s show. Overall the staff was great and the room was clean. Will I return probably not. Will I refer maybe but overall. I would give it 3 stars
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

daven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room affordable very nice
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Phil

Good place clean reliable
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone were very helpful. Check in was a breeze.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Harriett

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and comfortable. The staff was very helpful and the hospitality was top notch.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Jasmine

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was nice, very clean. My only thing is the staff kinda expect you to know what to do when it’s in your job description to help.. I don’t like that. It’s always the front staff ruining the experience being overzealous. Other than that the cleaning staff was kinda cool but in the way.. it was nice though very and I would stay again,
Stayed 1 night in May 2026
Verified review

8/10 Good

Quintilla

Liked: Cleanliness, amenities, property conditions & facilities
Staff was pleasant, establishment was clean and welcoming.
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

THOMAS

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Waited 15 minutes for an elevator. Complete unacceptable!! Bar food selection was too small. Breakfast buffet was not a buffet. It was just a contnental breakfast
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Timisha

Liked: Cleanliness, amenities, property conditions & facilities
Great Location
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and updated. Pet-friendly. Good location to downtown. Pleasant staff. Great gym.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Clean room and friendly staff
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Debra

I am disappointed that the experience wasn’t what I expected. I finally got the air conditioner to work by Friday evening. The curtains did not want to close or open. The room door kept catching and not would not open easily. I’m not sure what was going on with the elevator- I was semi stuck twice but the lady at the desk told me at check out says “oh, we know. Sorry about that but they will be fixing it one day next week. The refrigerator/ chiller door never closed completely and never got cold. The food was good with great portions and taste.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Nima

Clean room, good staff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Keenan

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Dec 2025