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Sheraton Charlotte Hotel

4.0 star property
Pet-friendly hotel with 2 restaurants connected to the convention center in Charlotte

Choose dates to view prices

Photo gallery for Sheraton Charlotte Hotel

Rooftop terrace
Daily buffet breakfast (USD 25 per person)
Meeting facility
Point of interest
View from room
Located in downtown Charlotte, the Sheraton Charlotte Hotel has two restaurants serving all meals. Guests love the attentive staff and made-to-order breakfast. The property features a rooftop terrace, indoor pool, and an on-site coffee shop for quick refreshments.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Pet friendly
  • Parking available

Room options

Check availability for these dates

Tonight

Sep 14 - Sep 15
Check availability for tonight Sep 14 - Sep 15

Tomorrow

Sep 15 - Sep 16
Check availability for tomorrow Sep 15 - Sep 16
Available filters for rooms
Showing 9 of 9 rooms

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout drapes/curtains
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout drapes/curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(18 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout drapes/curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout drapes/curtains
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed

8.6 out of 10
Excellent
(104 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout drapes/curtains
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(117 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout drapes/curtains
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

LCD TV

Suite, 1 Bedroom

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout drapes/curtains
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
Sofa bed - queen
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout drapes/curtains
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
555 South McDowell Street, South Tower, Charlotte, NC, 28204

What's nearby

  • NASCAR Hall of Fame - 10 min walk - 0.6 miles
  • Charlotte Convention Center - 10 min walk - 0.6 miles
  • Spectrum Center - 12 min walk - 0.6 miles
  • Bank of America Stadium - 20 min walk - 1.1 miles
  • Fillmore Charlotte - 4 min drive - 2.3 miles

Getting around

  • Charlotte Station - 8 min drive
  • McDowell Street Tram Stop - 8 min walk
  • Charlotte-Douglas Intl. Airport (CLT) - 11 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Buffalo Wild Wings - ‬9 min walk
  • ‪Dilworth Neighborhood Grille - ‬8 min walk
  • ‪Gyu-Kaku Japanese BBQ - ‬5 min walk
  • ‪Tiff's Treats - ‬7 min walk

About this property

Sheraton Charlotte Hotel

Upscale hotel near Charlotte Convention Center
Located close to Spectrum Center and Bank of America Stadium, Sheraton Charlotte Hotel provides a rooftop terrace, a coffee shop/cafe, and dry cleaning/laundry services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and American cuisine. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi.
Additional perks include:
  • A seasonal outdoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • Express check-out, express check-in, and a TV in the lobby
  • Concierge services, a ballroom, and luggage storage
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 305 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and shower/tub combinations
  • LCD TVs with premium channels
  • LED light bulbs, mini fridges, and free infant beds

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 25 for adults and USD 25 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • City Lights Rooftop
  • Craft City Sports Pub
  • Social Bar & Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 29 meeting rooms
  • Computer station
  • Conference center (66,737 square feet of space)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 25 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from May 29 to September 06
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Frequently asked questions

Does Sheraton Charlotte Hotel have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Sheraton Charlotte Hotel pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a fee of USD 100 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Sheraton Charlotte Hotel?

Self parking is available for USD 25 per night. Valet parking is available for USD 35 per night.

What time is check-in at Sheraton Charlotte Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Sheraton Charlotte Hotel?

Check-out is at 11:00 AM.

Where is Sheraton Charlotte Hotel located?

Located in Uptown Charlotte, this hotel is within a 15-minute walk of Charlotte Convention Center and Spectrum Center. Bank of America Stadium and Fillmore Charlotte are also within 3 mi (5 km). McDowell Street Tram Stop is 8 minutes by foot and Stonewall Station is 10 minutes.

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Reviews

Sheraton Charlotte Hotel Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Amenities

9.0

Staff & service

8.6

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 920 out of 1504 reviews
Rating 8 - Good. 258 out of 1504 reviews
Rating 6 - Okay. 149 out of 1504 reviews
Rating 4 - Poor. 92 out of 1504 reviews
Rating 2 - Terrible. 85 out of 1504 reviews

Reviews

10/10 Excellent

Philomena

Liked: Cleanliness, property conditions & facilities
Lovely place
Stayed 1 night in Sep 2025

8/10 Good

Cierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice will stay again!
Stayed 2 nights in Aug 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great escape for our anniversary with a night in charlotte
Stayed 1 night in Aug 2025

10/10 Excellent

Kirsti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 3 nights in Mar 2025

10/10 Excellent

Tamie

Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice time
Stayed 1 night in Jul 2025

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 2 nights in Aug 2025

10/10 Excellent

Imani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brian was super helpful & made my stay a breeze. Will definitely stay at this hotel again , very convenient & overall nice & quiet
Stayed 2 nights in Jul 2025

8/10 Good

Michelle

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was amazing. The first night my hallway smelled like Marijuana.
Stayed 2 nights in Aug 2025

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is not free $25/night to park not included with room. Breakfast is very good as well
Stayed 1 night in Aug 2025

10/10 Excellent

Shaminece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great property no complaints
Stayed 2 nights in Jul 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The view was amazing from our room
Stayed 1 night in Jun 2025

10/10 Excellent

Fungalei

Liked: Cleanliness, amenities, property conditions & facilities
Lovely place.
Stayed 1 night in May 2025

10/10 Excellent

Laith

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2025

10/10 Excellent

Toshansa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were not heated, and that was one of the main amenities we wanted to use at the property so that was very disappointing
Stayed 1 night in Sep 2025

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 3 nights in Jul 2025

4/10 Poor

Yheferzon

Disliked: Staff & service, property conditions & facilities
I did not like the room accommodations, they are very old and in poor condition.
Stayed 1 night in Sep 2025

10/10 Excellent

Ronnie

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2025

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic day we are coming back every time we come to Charlotte
Stayed 1 night in Jul 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Business Stay

Great Overnight Stay for Business, 5 Star Clean and Comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first got there the front desk staff was amazing! They were all very helpful and very pleasant. It caused such a good first impression!
Stayed 1 night in Jul 2025

10/10 Excellent

Evelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Charlotte for our company vacation
Stayed 1 night in May 2025

4/10 Poor

Ebony

Didn't get the room we paid for, we didn't have a microwave and it takes forever for them to give your deposit back wasn't really my cup of tea
Stayed 1 night in Sep 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing definitely will be back!
Stayed 1 night in Mar 2025

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Informative abt the red rocks shuttle even though they don’t provide the transport
Stayed 1 night in Aug 2025

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