Ratings based on 999 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 28, 2024 on Expedia
The staff was great, however I booked the room under confirmation they had shuttle service to and from airport. I called while waiting to take off at airport to arrange for shuttle only to be informed they no longer had this service. At the time of booking earlier in March they did. I had to Uber to hotel, sign on the counter effect 3/22/24 no more shuttle, this was the 26th. They had my ph# & email yet I was not notified. Two Uber trips I had to pay for when they’d confirmed they had shuttle service. Not happy.
by A verified traveler
Posted Mar 24, 2024 on Expedia
I enjoyed my stay with my family at this hotel very nice.
Comment from Hotel Management
Mar 27, 2024 by General Manager, Hotel Management
Hello PriyakantWe are very thankful to you for selecting our establishment during your visit and for taking the time to leave us a review. We appreciate your patronage and hope you will stay with us in the future.
by A verified traveler
Posted Mar 22, 2024 on Expedia
This property bed was hard as wood. The hotel is undergoing renovation. This was not the best experience at a hotel!
Comment from Hotel Management
Mar 22, 2024 by General Manager, Hotel Management
Janel On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted Mar 21, 2024 on Expedia
I've never stayed at Best Western before, the staff was friendly and welcoming. I was travelling from the Tampa Bay Area. Special shout out to the Front Desk manager named Tami she went above and beyond for getting me checked in smoothly and found me a great room there.
Comment from Hotel Management
Mar 22, 2024 by General Manager, Hotel Management
Dear JolandaWe are very thankful to you for selecting our establishment during your visit and for taking the time to leave us a review. Thank you for the acknowledgment. We appreciate your patronage and hope you will stay with us in the future.
by A verified traveler
Posted Mar 14, 2024 on Expedia
Construction going on in the hotel that I wasn’t told about until after I already had booked the room. Needed to work from my room, but unable to do so because of all the noise.
Comment from Hotel Management
Mar 15, 2024 by General Manager, Hotel Management
Hello Ricardo I do apologize for the inconvenience of the construction from the renovation and any issues that this may have caused you. We have on our website that we are under renovations. I hope that when the renovations are complete that you come back and see us so that you can see the transformation.
by A verified traveler
Posted Mar 14, 2024 on Expedia
The staff was warm and welcoming during our stay. It was noisy at night making it hard to sleep. Beds and pillows were uncomfortable. I know they are doing much needed updates. While walking to dinner we saw a large group having an altercation.
Comment from Hotel Management
Mar 15, 2024 by General Manager, Hotel Management
Thank you for taking time to write a review. I do apologize for the inconvenience of the noise at our hotel during your stay. Next time please report any issues to the front desk. I hope to see you back again soon.
by A verified traveler
Posted Mar 12, 2024 on Expedia
First room had used soap left at sink. Garbage can in room had a takeout container left in it. Carpet had a big hole in it. Electrical outlet was hanging off wall. View out window was of a dumpster.
Got moved to another room. Still had view of dumpster. Had a shower and 6-7” of water filled the tub while water was running. Hair coated the tub as it was slowly draining. Hair backed up from drain and coated the sides. There was a ring around the tub and it did not appear to have been cleaned prior to our use. At 9:30pm had customers trying to get into our room as they were given our room as well. Terrifying experience when awoken to hear someone trying to enter our room.
Comment from Hotel Management
Mar 12, 2024 by General Manager , Hotel Management
Hello HeidiWe have received and responded to the same review from the other party you were with. On behalf of our entire team, I would like to apologize for any inconvenience that you encountered during your stay. We are striving to improve our hotel and hope that after our full renovation is completed that you will come back and stay with us.
by A verified traveler
Posted Feb 19, 2024 on Expedia
Comment from Hotel Management
Feb 20, 2024 by General Manager, Hotel Management
DavidThank you for taking the time to rate our hotel. We appreciate the positive feedback. We hope to see you again soon.
by A verified traveler from Sneads Ferry
Posted Feb 11, 2024 on Expedia
Had a blast
Comment from Hotel Management
Feb 11, 2024 by General Manager , Hotel Management
Rebecca Thank you for taking the time to rate our hotel. I’m glad you had such a great experience and we hope to see you back soon.
by A verified traveler
Posted Feb 10, 2024 on Expedia
Shower did not work beds were extremely hard just not a good experience
Comment from Hotel Management
Feb 10, 2024 by General Manager, Hotel Management
Dear KalebOn behalf of our entire team, I would like to apologize for not exceeding your expectations in your accommodation of your room. My staff and I are taking steps to prevent this situation from occurring again in the future. We appreciate your patronage and hope you will stay with us at the Best Western LOSO the next time you are in Charlotte NC. I can assure you we will do everything we can to make your stay a comfortable and happy one.