See all properties

Holiday Inn Hotel & Suites Charleston West by IHG

3.5 star property
Suburban hotel with airport shuttle service and area shuttle service

Choose dates to view prices

Photo gallery for Holiday Inn Hotel & Suites Charleston West by IHG

Indoor pool, open 6:00 AM to 11:00 PM, sun loungers
Standard Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Reception
Courtyard
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Free airport shuttle
  • Breakfast available
  • Pool
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Accessible (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • Sleeps 6
  • 1 Double Sofa Bed

View all photos for Standard Room

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Kitchen
Refrigerator
Flat-screen TV
Blackout drapes/curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Mobility Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Mobility Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Embassy Suites Charleston

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
8.4 out of 10, Very Good, 1,153 reviews
Embassy Suites Charleston

About the neighborhood

Map
400 Second Ave, South Charleston, WV, 25303

What's nearby

  • Charleston Coliseum & Convention Center - 4 min drive - 3.3 miles
  • Charleston Town Center - 5 min drive - 3.7 miles
  • Shawnee Sports Complex - 6 min drive - 5.0 miles
  • University of Charleston - 8 min drive - 5.4 miles
  • Southridge Center - 8 min drive - 5.3 miles

Getting around

  • Charleston Station - 7 min drive
  • Charleston, WV (CRW-Yeager) - 14 min drive

Restaurants

  • ‪Taco Bell - ‬3 min drive
  • ‪Tippie's Tavern - ‬11 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Hardee's - ‬8 min walk
  • ‪Casa Garcia Mexican Restaurant - ‬3 min drive

About this property

Holiday Inn Hotel & Suites Charleston West by IHG

Hotel near Charleston Coliseum & Convention Center
Located close to Charleston Town Center, Holiday Inn Hotel & Suites Charleston West by IHG provides a free roundtrip airport shuttle, a terrace, and an arcade/game room. The on-site American cuisine restaurant, Mosa's Bar and Grille, serves breakfast. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), a free area shuttle, and express check-out
  • Express check-in, meeting rooms, and multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All 150 rooms boast comforts such as air conditioning, as well as perks like free WiFi and desk chairs.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 13.99 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mosa's Bar and Grille

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free area shuttle
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 13.99 per person
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Charleston West
Holiday Inn Hotel Charleston West

Frequently asked questions

Does Holiday Inn Hotel & Suites Charleston West by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–11:00 PM.

Is Holiday Inn Hotel & Suites Charleston West by IHG pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 30 per pet, per night. Service animals are exempt from fees.

How much is parking at Holiday Inn Hotel & Suites Charleston West by IHG?

Self parking is free at this property.

What time is check-in at Holiday Inn Hotel & Suites Charleston West by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn Hotel & Suites Charleston West by IHG?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Holiday Inn Hotel & Suites Charleston West by IHG provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Holiday Inn Hotel & Suites Charleston West by IHG located?

Situated near the airport, this hotel is within 6 mi (10 km) of Charleston Coliseum & Convention Center, Charleston Town Center, and Mountain Stage. University of Charleston and Shawnee Sports Complex are also within 6 mi (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Holiday Inn Hotel & Suites Charleston West by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1000 reviews
Rating 8 - Good. 281 out of 1000 reviews
Rating 6 - Okay. 92 out of 1000 reviews
Rating 4 - Poor. 62 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10

Pool and hot tub was very nice
Stayed 1 night in May 2025

10/10

A good place to stay
Stayed 2 nights in Apr 2025

10/10

The friendliest staff and most accommodating. They knew me by first name. I cant give a good enough review. I recommed to experience it first hand!
Stayed 2 nights in Jun 2025

4/10

Took Way too long to check in, room smelled like smoke but they gave us another room,it was better
Stayed 1 night in May 2025

8/10

Room could have been slightly cleaner but overall enjoyed our stay and would stay here again. Staff was very kind and accommodating.
Stayed 2 nights in Apr 2025

10/10

It's got a great pool and it's safe
Stayed 1 night in Mar 2025

10/10

Everything was great!
Stayed 1 night in Jan 2025

8/10

Stayed one night. The pool and jacuzzi are nice. Enjoyed dinner at restaurant. Food was good. Room was good. Bed was soft.
Stayed 1 night in Mar 2025

6/10

AC NOISY. Could not sleep. Not going to try again.
Stayed 1 night in May 2025

6/10

Clean and comfortable. I booked this hotel expecting breakfast to be included but was told due to the rate I paid on Expedia breakfast isn't included. I never heard of this before.
Stayed 1 night in Apr 2025

8/10

Nice staff. Decent older hotel on the side of the highway. Could use some upgrading.
Stayed 1 night in Feb 2025

10/10

Great time. Very clean
Stayed 1 night in Jan 2025

10/10

Friendly staff!
Stayed 1 night in Nov 2024

10/10

My family enjoyed our stay! The rooms and common areas were clean, and the front desk had excellent customer service. I would definitely stay again!
Stayed 2 nights in Aug 2024

4/10

For the cost of the room I found our room way to small u could barely get the luggage cart in hardly any room to move around in. No towels brought to the room had to go to front desk to get new ones
Stayed 2 nights in Mar 2025

10/10

The hotel is in a convenient location, has a restaurant, is within walking distance to a couple of other restaurants, including a great Mexican place. The room was clean, the bed comfortable, the bathroom in good shape. It was quiet, even with the train tracks and freeway nearby. I am staying again on my return trip.
Stayed 1 night in Nov 2024

4/10

The price for this hotel was not worth it. After checking before booking that the hot tub was working....come to find out it is not functioning properly. Dining room was out of many selections on the menu. Staff in the dining room was discourteous. Area surrounding hotel was not nice ...no place to take a walk. Room was small and crowded.
Stayed 1 night in Mar 2025

10/10

Very nice lobby and pool area, plenty of parking, room is a little outdated but clean and beds were comfortable. They provide shampoo, conditioner and body wash in showers (Dove brand) Breakfast is an additional cost- they have a restaurant and bar.
Stayed 2 nights in Dec 2024

8/10

Property is well cared for.
Stayed 1 night in Oct 2024

6/10

enjoyed having the bar and restaurant there. we got a room next to the elevator shaft and the noise kept us awake most of the night.
Stayed 1 night in Nov 2024

10/10

Excellent service and location
Stayed 1 night in Jul 2024

10/10

Staff was all extremely friendly!
Stayed 1 night in Jun 2024

10/10

Very pet friendly, and very friendly staff!!
Stayed 1 night in Jul 2024

10/10

I love the room, was clean an nice. Only issue I had was guests next door to us was very loud at 1 am, a people in people was being a like nasty a vulgar in front of the children. Breakfast was fabulous, staff was warm an welcome very helpful. I would definitely recommend this place!
Stayed 2 nights in Nov 2024

2/10

When I went into the hotel they had birds there and after we checked in I had to turn in this asthma attack and I checked out with him like 20 minutes of checking in and they wouldn't give me a refund.
Stayed 1 night in Feb 2025