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Holiday Inn Express Hotel & Suites Cross Lanes by IHG

Property class: 2.5

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Exterior - Holiday Inn Express Hotel & Suites Cross Lanes by IHG (Cross Lanes)
A Holiday Inn Express & Suites hotel with a covered entrance and a parking lot. - Holiday Inn Express Hotel & Suites Cross Lanes by IHG (Cross Lanes)
Room - Holiday Inn Express Hotel & Suites Cross Lanes by IHG (Cross Lanes)
A breakfast bar with labeled sections for yogurt, eggs, milk, hot food, bakery, and cereal. - Holiday Inn Express Hotel & Suites Cross Lanes by IHG (Cross Lanes)
Pool - Holiday Inn Express Hotel & Suites Cross Lanes by IHG (Cross Lanes)
Located close to Mardi Gras Casino and Nitro City Park, Holiday Inn Express Hotel & Suites Cross Lanes by IHG provides a free breakfast buffet, a grocery/convenience store, and a free manager's reception. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite, 2 Queen Beds

Room

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(24 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed

Room

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(35 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room

Room

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

Room

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(34 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 King Bed with Sofa bed

Room

Suite, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Room

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

Room

Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Room

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Room

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Room

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

About the neighborhood

Located in Cross Lanes, Holiday Inn Express Hotel & Suites Cross Lanes by IHG is in the city center and near the airport. Southridge Center and Charleston Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Dunbar Park and Nitro City Park. Check out an event or a game at Charleston Coliseum & Convention Center, and consider making time for North Charleston Recreation Center, a top attraction not to be missed. Visit our Cross Lanes travel guide
Map
410 New Goff Mountain Road, Cross Lanes, WV, 25313

What's nearby

  • A person in a red and silver costume with a feathered headpiece and a beaded necklace.
    Mardi Gras Casino
    3 min drive - 1.5 miles
  • A red covered bridge with a sign reading "Dunbar 1880" in a wooded area.
    Dunbar Park
    5 min drive - 4.7 miles
  • West Virginia Junior College-Charleston
    3 min drive - 2.0 miles
  • West Virginia State University
    3 min drive - 2.8 miles
  • Shawnee Sports Complex
    3 min drive - 3.2 miles

Getting around

  • Charleston Station
    15 min drive
  • Charleston, WV (CRW-Yeager)
    23 min drive

Restaurants

  • McDonald's
    7 min drive
  • McDonald's
    10 min drive
  • McDonald's
    3 min drive
  • Tudor's Biscuit World
    12 min drive
  • Cook Out
    2 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 4 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express Hotel & Suites Cross Lanes by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–11:00 PM.

Is Holiday Inn Express Hotel & Suites Cross Lanes by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Holiday Inn Express Hotel & Suites Cross Lanes by IHG?

Check-in start time: 3 PM; Check-in end time: 2 AM.

What time is check-out at Holiday Inn Express Hotel & Suites Cross Lanes by IHG?

Check-out is at 11:00 AM.

Where is Holiday Inn Express Hotel & Suites Cross Lanes by IHG located?

Located in the heart of Cross Lanes, this hotel is 1.6 mi (2.6 km) from Mardi Gras Casino and within 6 mi (10 km) of Dunbar Park and Nitro City Park. Jefferson Park and North Charleston Recreation Center are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express Hotel & Suites Cross Lanes by IHG Reviews

9.0

Wonderful

9.2

Cleanliness

8.2

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 674 out of 1001 reviews
Rating 8 - Good. 220 out of 1001 reviews
Rating 6 - Okay. 57 out of 1001 reviews
Rating 4 - Poor. 24 out of 1001 reviews
Rating 2 - Terrible. 26 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Staff was great! Breakfast was good and the parking was very easy! Will stay again
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient local. professional staff
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff at the front desk and kitchen. Clean and well maintained. Beds are very high! Beds were comfortable.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and very convenient. Fresh brewed individual coffee was unique and appreciated 👍
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room close to expressway quiet area. Breakfast was great.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing at the Cross lanes , wv location!! Family had several issues traveling and the best part was their early arrival - staff at this location welcomed them and were so wonderful !! It was 2:30am and they were so nice helping them get settled!! Thank you !! The housekeeping staff were phenomenal here & seriously take pride in their work- the kindness alone was something you don't see much anymore. We will always recommend this location to anyone!! Dates they stayed were 10/18th -20th wish I had written down names of all staff those days--- please commend them ALL!!!!
Stayed 3 nights in Oct 2026
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities
Nice pool terrible parking
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location met and exceeded all expectations. Clean rooms well maintained property good breakfast choices would stay there again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, breakfast had good selection.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nice hotel.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and renovated property, enjoyed staying here.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Very nice stay and staff.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff was friendly. Breakfast was good.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best value hotel rooms I’ve had in a long time. My family got the 2 queen suite room, and there was a perfect amount of space for all of us to throw our luggage down. the kitchen was tiny, but adequate the living room area living room area was perfect size, there was 2 TVs, two queen beds, kitchenette, typical bathroom. Also staff was pleasant and helpful. overall great value great room.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from the check-in desk, to maintenance, to maid service and breakfast chef were excellent. Very kind and willing to assist in any way possible. The suite was very spacious for my handicap mother. The communication whether written or verbal throughout the hotel is excellent. We would definitely stay here again if we are in the area. Thank you to all the staff that made our stay awesome.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you! Our stay was clean, and had everything we needed and more. The staff was especially kind as well.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff and a nice comfortable bed with good pillows
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Kind, friendly people... Quite a good breakfast
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Place was pretty nice and the staff was friendly. That being said, the pool was way over-chlorinated.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend! Clean room. Nice hot big breakfast
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super nice! Great breakfast, friendly, helpful staff, very clean! Very quiet at night! Would stay again!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room; friendly staff
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room staff was very friendly
Stayed 1 night in Mar 2026