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Helena Hotel

Property class: 3

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Photo gallery for Helena Hotel

A hotel room with a bed, a desk with a computer, two chairs, a small table, and a TV. Large windows offer a view of a waterfront with buildings and a bridge. - Helena Hotel (Chania)
A narrow alley with a sign for "HOTEL HELENA" hanging above. - Helena Hotel (Chania)
A hotel room with a bed, desk, chairs, a TV, and a view of a body of water and buildings. - Helena Hotel (Chania)
A view from a balcony with a tiled roof overlooking a body of water, buildings, and a distant hill. - Helena Hotel (Chania)
A narrow alleyway with a yellow building on the right, a sign for 'Hotel Captain Vasilis' on the left, and potted plants along the path. - Helena Hotel (Chania)
Close to Old Venetian Harbor and Nea Chora Beach, Helena Hotel has plenty to offer. Stay connected with free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Room service
  • Housekeeping

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

A hotel room with a bed, a desk, a chair, a small table, a television, and a wardrobe.

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Sea View

A hotel room with a bed, desk, and large windows offering a view of a cityscape and water.

Superior Double Room, Sea View

  • Sea view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

A compact room with a bed, a bench, a small table, a TV, and a door.

Standard Triple Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Double Room, Sea View

A hotel room with a bed, a nightstand with a lamp, and a view of a body of water and buildings.

Double Room, Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room, Sea View

A coastal town with buildings along the waterfront, clear blue water, and a view of the sea.

Single Room, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

About the neighborhood

Located near the beach, Helena Hotel is in Chania Town, a neighborhood in Chania. Old Venetian Harbor and Port of Souda are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Nea Chora Beach and Agia Marina Beach. Maritime Museum of Crete and Greek National Football Museum are also worth visiting. Visit our Chania travel guide
Map
Sali Helidonaki 14, Old Town, Chania, Greece, 73131

What's nearby

  • A museum interior with historical exhibits, including maps, a model ship, and a collection of medals.
    Maritime Museum of Crete
    1 min walk - 0.0 miles
  • A coastal walkway with a tall lighthouse, a stone wall, and a body of water.
    Old Venetian Harbor
    1 min walk - 0.1 miles
  • A coastal lighthouse with a stone wall and a clear sky.
    Chania Lighthouse
    2 min walk - 0.1 miles
  • A historic building with a clock tower, surrounded by lush greenery and a coastal cityscape in the background.
    Chania Central Market
    7 min walk - 0.4 miles
  • Nea Chora Beach
    14 min walk - 0.8 miles

Getting around

  • Ioannis Daskalogiannis Airport (CHQ)
    34 min drive

Restaurants

  • Starbucks
    4 min walk
  • Remezzo
    4 min walk
  • Άρωμα
    4 min walk
  • Canale
    6 min walk
  • Συντριβανι Cafe
    3 min walk

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  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
9.8 out of 10, Exceptional, 200 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • No elevator
  • Tile flooring in room

More

  • 1 building
  • 4 floors
  • Communal living room

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers

Entertainment

  • 20-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 11 PM

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 1.50 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 5.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation

Frequently asked questions

Is Helena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at Helena Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Helena Hotel?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Helena Hotel located?

Located in Chania Town, this hotel is steps from Maritime Museum of Crete and Old Venetian Harbor. Byzantine & Postbyzantine Collection and Firka Fortress are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Helena Hotel Reviews

9.2

Wonderful

9.4

Cleanliness

9.8

Location

9.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 53 out of 80 reviews
Rating 8 - Good. 24 out of 80 reviews
Rating 6 - Okay. 1 out of 80 reviews
Rating 4 - Poor. 1 out of 80 reviews
Rating 2 - Terrible. 1 out of 80 reviews

Reviews

Verified review

10/10 Excellent

Oren

Liked: Cleanliness, staff & service, property conditions & facilities
Very very nice view they have windows looking at the bay and location is central central. Both staff are helpfull and nice
Stayed 2 nights in May 2026
Verified review

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is excellently located in old town The room on top floor had two windows with excellent views over the harbour Staff were very friendly and helpful
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Selena Di

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely amazing! George gave us great recommendations and was always ready to help us out. The hotel location is perfect, situated in Old Town Chania, walkable at night, clean room, and very safe. Thank you so much George we will definitely be back Selena and Jonathan
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly placed for seeing all of the old port and we had a room that looked onto the port itself. No review, however, can fail to mention the now-legendary George, whose family has owned this place for decades and who offers wonderful recommendations for restaurants and beaches and other not-to-be-missed sites. Actually it was a young woman at the desk (whose name I sadly didn’t catch) who recommended we switch our planned visit to Elifonissi beach to Falasarna. Brilliant! Turns out the latter is the secret favorite of the locals—and, man, was it great. All in all a top notch experience and to no small degree because of this homey, attractive and unpretentious hotel and its staff.
Stayed 8 nights in May 2026
Verified review

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed in this hotel for 3 nights and we had a great experience. The staff was friendly, helpful and open to answer any questions about the places around the area. The bed was comfortable, the room was very clean and the location was great to walk around the old town of Chania. I really recommend it.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, though it can be a little difficult to find on first arrival. The staff is very, very helpful. The free parking is on the street or in public lots nearby.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful 5 night stay here. The hotel is well situated and we had a lovely view of the harbor. Room was spotlessly clean with thoughtful amenities including coffee, comfortable bed, fridge, safe etc. George was so helpful and gave us some great suggestions as well as answering my curious questions about life on Crete. We felt safe and comfortable here and would highly recommend for a stay in Chania.
Stayed 5 nights in Aug 2024
Verified review

10/10 Excellent

Judy

Liked: Amenities
George was super helpful and made sure we had everything we needed. He provided many recommendations for breakfast and dinner. He also arranged our taxi to airport. He made the time in Chania very enjoyable
Stayed 2 nights in May 2025
Verified review

8/10 Good

Michelle

Liked: Amenities
Lovely staff and cute little hotel right in the middle of the old town. In a very picturesque walk way. It’s a little dated and has very tiny rooms with even tinier bathrooms with a little personal shower. Not ideal for two. If you have a large suitcase good luck finding space for it
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Elis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy and friendly hotel right in the heart of old port Chania. Staff Georgios was very polite and helpful. When we arrived at the hotel he had prepared a map for us with personal recommendations of locations for dinner, drinks, breakfast and other activities such as the nearby beach. If we had any questions regarding places to go, words in Greek or anything else, he was always happy to help. The room service was also great, well cleaned with each day new towels, coffee or tea, water bottles and soap/ schampoo. Unfortunately we chose a room on the floor without the ocean view. Still next time we will choose one with a view for that extra feeling. Still, the ocean is literally a 1 minute walk away.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room has a very good view of the Venetian habour. George and Ilissa are extremely helpful and friendly helping me to know the nearby area, restaurants and attractions. The location of the hotel is perfect for fist timer. It is mid point between the Venetian port and Nea Chora Beach. 10 – 15 minutes walk to other major attractions and the Central bus station.
Stayed 4 nights in Sep 2023
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view from our windows over the curving harbour of Chania was outstanding! Many photos were taken of the water and shore sites and activities of this beautiful scene! Georgio and Teresa were wonderful hosts. Georgio helped us up to the top floor with our heavy luggage and then spent quite a bit of time describing best restaurants for various meals and times day. He is quite proud of Chania and Helena Hotel. We had a wonderful time and look forward to staying at the Helena Hotel next time we’re in Chania! *****
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view of the sea and the Venetian Port from my room was excellent. The location in the old town is convenient and charming, as is the hotel itself. My only caveat about the Helena is its lack of an elevator - it's a rare hotel in the old town that has one. The same is true in the old towns in other Cretan cities. If mobility is an issue request a room on a lower floor. If you have a car parking is a beast, but that's true of everywhere in Chania, especially the old town. That's just one of the very few downsides to Chania and it's a small price to pay for what one gets in return for the charm of the place and this hotel.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very friendly and helpful staff
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot, close to everything, very nice staff
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, great view. Will be back.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Myriam

Liked: Staff & service, amenities, property conditions & facilities
Giorgios was amazing, he went above and beyond to ensure my stay and experience in Chania was full of Cretan hospitality. He was a prompt and excellent communicator. A lovely young man😊🇬🇷
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
George is amazing and gave great recommendations
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Hotel Helena! Location and view were wonderful! Staff were hospitable and kind. Definitely recommend. Great quality with price very worth it
Stayed 3 nights in Apr 2023
Verified review

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time in four years that I have stayed here. Both times were excellent experiences. Owners and staff have been extremely helpful in all questions and concerns. Views from room windows can be spectacular.
Stayed 4 nights in Sep 2022
Verified review

10/10 Excellent

VINCENT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 2 night stay at this property. George went the extra mile to be of assistance. If I ever come back to Chania, this is where I'll stay. Much appreciated, and many thanks.
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Thiemo

Liked: Cleanliness, amenities, property conditions & facilities
Die Lage und der Blick auf den venezianischen Hafen ist grandios. Super Personal. Und der Chef outstanding und 24 Stunden privat erreichbar. Unglaublich herzlich und zuvorkommend. Efcharisto para poli!
Blick aus dem Fenster
Stayed 7 nights in Jun 2025
Verified review

10/10 Excellent

marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confort y amabilidad

Recomendable 100%, los chicos de la recepción muy amables siempre ye rwciben con una sonrisa y alguna recomendación. Sin duda la habitación von vistas al mar és maravillosa
Stayed 6 nights in Aug 2024
Verified review

8/10 Good

Laura

Liked: Cleanliness, staff & service

Hotel muy céntrico

Georgio nos recomendó muy bien. El hotel tiene una ubicación excelente.
Stayed 2 nights in Aug 2021
Verified review

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities

kann man weiterempfehlen

alles prima..sauber und alle serhe freundlich.
Stayed 2 nights in Oct 2019